I've been sitting at this location for over an hour and I checked in before my appointment so I understood that appointments at this time had priority. There was one stand by in front of me that left. There was only two patients seen within this hour. I never seen a lab tech work so slow. So when she took the patient at 11:40 I let her know I was next in line and that I was early for my appointment. Maria said her lunch was at 12. Maria came out at 11:53 and called the walk in that left after I already told her I was next. She then came out at 11:57 saying she can't see anyone else when she had the time. She literally is so lazy and slow trying to avoid walk ins and appointments at all cost. I never seen a lab tech need 20-30 minutes per patient. She does not care about patients. read more

Quest Diagnostics - Laboratory Testing Near Me - Palmdale, California

Had an appointment at two P.M. but got off work early, so decided to take my chances Got inside at 1:15. Signed in. Nobody in the waiting room. Nobody being served.- I know because it says so on the screen. I let them know I had an appointment, but I signed in as a walk-in also since I was early. I was told they'll try to get to me if they can- I looked around. There was nobody in the room and once again, nobody being served. The next appointment got there at 1:30. I was then called to the back and because their system didn't have my orders and I took five seconds to get them out of my car for her. She sent me back in the waiting room and took six more people. I would've been done. Had the system had the orders that my doctor had placed in the first place, and somehow I was punished for grabbing them by being forced to wait 45 minutes Definitely pick a different quest to do your blood work. Because even if there's nobody in there you won't get helped read more

Miss Ebony is fantastic! She is always sweet to my mother and we appreciate her tremendously! She is the reason we look forward to getting her blood drawn. She is kind, patient, well mannered and sincerely cares about people. Quest is lucky to have Miss Ebony on staff as phlebotomist. read more

Always fast and reliable. Very friendly. Appointments are easy to set up online but they also accept walk ins!

Was told they couldn't take my pre op lab requests for a surgery I need to have on 06/19 . I brought in a physical copy from my surgeons office with everything that needs to be on a lab requests form. They tell me that they cannot assist me because the form said " Dear Drs. Office " and I would need to be seen by my primary because of it , my primary cannot schedule me until weeks out and my surgery is in two days . I called my surgeons office and they say that this is absurd because quest does all of their labs and have never had this issue . I ended up having to go to another location as a walk in and then ended up going home because the wait was going to be too long. Which is ridiculous because I already had my original appointment at this place but was refused to be assisted by their incompetent staff . read more

First time at Quest Diagnostics in the AV. I walk in following a cardiology appointment to find nobody at the front desk. No bell to ring for assistance. No patients waiting to be seen. When at last an employee came out of the back he said they were closed and could not do the draw. I point out that I arrived 20 minutes before closing and that nobody is ahead of me. In the time it took for "Jeremy" to review my lab orders and then tell me that I needed an appointment, that they don't have to take walk-ins, that I was too late, etc. I could have had my blood drawn and been out the door! Before I came to appreciate that I would not be seen, I asked Jeremy a question to confirm if a specific type of test could be done at Quest at all, telling him up front that I had initially gone to another lab that performed the wrong test and then later said they were unable to perform the test the physician actually ordered. Needless to say he did not scan the bar code on the order nor confirm for me if they could even do the test if I made an appointment to come back. As a result, I will have to report back to two different doctors that Quest was unable to perform the labs. Nearly 20 years ago, I stopped going to Quest locations where I formally lived because the floors and seating areas were dirty and overcrowded, wait times too long, costs excessive compared to other labs and their phlebotomists gave me visions of blood-sucking vampires. (I don't watch horror movies, have no fear of needles and have never had a bad vibe from phlebotomists at any other lab -- but at Quest "creepy" has been my impression of their male phlebotomists at multiple locations over multiple years.) I have never had anything but positive experiences with employees at other labs. It doesn't matter WHERE the Quest Diagnostics Lab is located or how many years pass between visits, they always have some sort of problem. It should be impossible to have a consistently bad experience unless the corporate culture at Quest is such that it is incapable of seeing itself through the eyes of the customer. Jeremy is smart enough to understand that his management will back him up, otherwise he would have been motivated to help. He wasn't the least bit concerned that closing early with no written policy to confirm the cutoff time for blood draws would get him in trouble even though I matter-of-factly stated that I would call corporate to obtain clarification on company policy to refuse walk-ins during business hours in the absence of any other patients waiting to be seen. Jeremy's behavior tells me that Quest management are willing to protect their "bad apples" over company reputation and customer satisfaction. One need only look at the reviews here that mention Jeremy by name in conjunction with a bad experience to understand that Jeremy walks on water with management, otherwise he would have been let go long before I walked through his door. Bottom line? If you are new to a Quest Diagnostics location and don't know any better, be prepared to be lectured on how you failed to follow rules you didn't know they have. This company allows employees to tell patients to go take a hike knowing full well there will be zero repercussions for "customer no service". read more

I went in to get my blood drawn at 8 am on 5/31/23, and there was only 1 person in front. We were both walk-ins. When I was cordial to the person in front of me and told her to go ahead of me, Jeremy intercepted and asked if we had an appointment, we said no, he proceeded to say that we will be waiting for "a very long time" with a condescending face and a voice. This is the second time he has treated us in a very rude and quit frankly hurtful manner. First time was when I took my disabled son for a urine test and we practically had to beg him to get a urine cup since my son was almost urinating on himself about to cry. I don't know how this guy holds his job at this company. I'm not sure if anybody at quest diagnostic corporate read these reviews. I hope they do and really take some proactive measures, a lot of patients are very dissatisfied. read more

Jeremy is bitter and hates his job. There is no other explanation otherwise of why he would be so impolite, bothered by patients and just unpleasant. He needs a job with no customer service requirements and no interaction with other humans. Maybe he will be happier too. read more

Horrible place, closes early.... No walk-ins, lazy staff. You can only communicate online, they don't answer the phones...ever!!

Very unfriendly individual provided a, I cannot help you with an appointment. Even though walk-ins are available. Arrived 30 minutes before the location closed. Not quite sure how they can get away with servicing the public with that kind of customer service. read more

Awesome, I have small veins and Maria got it! Phlebotomists, the awesome ones are Difficult to come by. Very clean, sanitary and I'm pretty sure she was smiling! Perfect location for us. Every Quest location has an awesome Staff! Thank you, Mariam read more

I had labs done today at the quest office on 11th street in Palmdale. Jeremy agreed to see me even after my app was lost in the system. I had fasted and prepped for my labs . Jeremy had many people to deal with yet he was calm and organized and nice to everyone. I am thankful he did not m as he me come back !? read more

I like that I can schedule an appointment on their app then let them know I am there using a text message. The place is clean and they have wonderful techs. My complaint is that they have you sign on an electronic device without showing you what you are signing. I declined tests that my insurance would not cover. I was given the electronic device to sign that I declined the tests. Because I could not see what I was signing, it was actually a form that said I would pay for all tests that my insurance would not cover. Now we are in a battle and nobody at Quest will assist me. I have called billing 4 times and that signature puts an end to any conversation that I try to have with them. My dr has it on file that I declined the tests but they won't listen. If you go to Quest, demand that you see what you are signing - warning, it isn't available. I was told they will print it out as you leave but not for everything. read more

Was told on Monday at the lab that my results would be available on Friday for my doc to review at my appt. They were not available. Thanks quest! So I called them Friday morning and they were able to send partial lab results to my doctors appointment so it wasn't a complete failure. However another test based on their most recent email says they lost it. read more

Thank goodness for Jeremy deciding to become a phlebotomist!! He is a master at his craft. Kept things light and up beat.. I have to be laying now to have my blood drawn, it's embarrassing, Jeremy didn't make me feel embarrassed at all he eased my stress by mentioning better to be safe then sorry, no one wants to pass out. Jeremy also exemplified in having patience while I had to call my doctors office because a blood test was not sent over.. my experience was super great!! Thank you! read more

Terrible service! Jermey was extremely rude and very unpleasant. Jeremy was weird & very rude. He had to go down on his knees and be near my private area because He told me I had to have my son in a position as if i was burping him, so my sons feet are obviously hanging to draw blood, mind you This was for my month old baby, the other location had no problem at all with my son the last 4 times I took him. And they always had him in a laying position on the seat to have control of the blood. Very rare and strange that he couldn't do the same this time & He kept making comments about it that were said with such a bad attitude. On top of that, he's asking my boyfriend for supplies out of the cabinet & such without saying please. But first of all, have your supplies ready! He was Very unprepared. Leaking blood everywhere & wiping my son with a dirty gauze that he would just throw off to the side then pick up again get this guy out of here this is really a problem. This was absolutely unacceptable. Do not come to this location. read more

Had apt showed up 10 min early door locked . Knocked and knocked and knocked for 10 minutes ( it's over 100 degrees in the hot sun )nobody answered this place has no live person to talk to to say hey I'm outside can you let me in for my appointment that you booked for me just as were leaving a patient comes out and staff with her and I said something to the lady who was working there that your door is locked and her response very rudely I was with a patient and it really would've been very nice for her to put a sign on the door that said I'll be right with you with a patient do not come here this place sucks sucks sucks. Go somewhere else to have blood drawn. read more

Worst place ever! went in there for the 1 hour glucose test, arrived at 3:37 pm and they close at 5pm. To start off there's no one at the check in counter so I have to use the iPad to check in. The girl there doesn't even bother to check nobody's orders to either tell the patients she cant do it and make us waste our time. 40 minutes later at 4:18pm she calls me in and tells me she can't do my test because it requires 1 hour and she's by herself, even though she saw I was waiting the test would go over the 5pm closing time. Why not review orders at check in??? Why wait until its somebody's turn and tell me now I can't get my test done even though I waited 40 FREAKING minutes??? Horrible way to run business. read more

I was able to make an appointment last night for 8:30 this morning. I checked in using the QR reader and was greeted promptly after. The technician came out to get my paperwork and insurance cards. I had to wait just a few minutes until she took me back. She was polite and gentle. It's a very clean facility and it was not crowded. I will happily use this site anytime. Thank you, Maria! read more