I came in as a customer waiting for my appointment and was obviously the first customer of the day. The lady in the office was on her phone with the volume up quite high. She was going from video to video and it was just a lot of noise and unpleasant to be locked in a small space with and so I shut the door that led from her office to the waiting room. She came out and as she opened the door she said this door will remain open. I asked her if she would listen to her phone with an AirPod or a headphone because it was really loud. And she gave me the rudest look and tone of voice and said "no I will not".
I'm sorry she doesn't like her job or is an unhappy person but this one has not been trained in customer service or just basic kindness/people skills.
To her credit she did finally pick one thing to listen to and stuck with it by the end of my wait time. That was a lot less annoying than the scrolling through sounds that come from listening to someone scroll through numerous videos. read more