Negative experience with Diana (technician) during my recent visit with my son. The doctor's lab…read moreorder was missing details, and while the technician contacted the doctor's office, she did not inform them that we were present and waiting. As a result, the office said they would review it later in the day, even though it was only around 10 AM. When I asked questions, the technician was rude, dismissive, and unwilling to take additional steps to help. Her attitude made the situation more frustrating and uncomfortable. Staff working directly with patients should demonstrate professionalism and patience, especially when issues are outside the patient's control.

I had to go do fasting lab work this morning for 2 different appts I have next week and the lab…read moretech was Haydee who's helped me before. She is very professional and friendly and made me feel like a great and was efficient and even explained what all the different test tube were for since they were all different colors. She's a great asset to this office location.

Terrible service had me waiting an hour for lab draws, then I go in to see if any names have moved…read moreoff the list not one.. suck Av has only two labs to draw blood and this office is one of them.. done believe the wait time over the phone, they lie so you will come in and they get your insurance money

Can't answer the phone after calling several times and then answer with the nastiest attitude.read more

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

I took my grand daughter(12 yrs old ) there a couple of weeks ago, I didn't like the Dr. then…read morewasn't very professional asking me questions, I looked at the Dr and she she can answer your questions which was fine, so I need to get my knee looked at and saw the same dr don't like her then and didn't like her now very unprofessional I have something in my knee looks and feels like a gel bubble the dr looked from a distance didn't feel it and said you need to see a orthopedic dr, I can give you someone , I got up grab my purse and said nope I am good and walked out. I was so mad I called and spoke with the "office " manager and she wasn't any better it felt like she was just passing the buck! If you need to go to an urgent care skip this one ! The nurses in the front were great the nurse I saw who took my vital was great, it's the ones afterwards that were horrible! Negative 10

If one can have a "favorite" place to have labs done, this one is mine in the AV! It's always kept…read moreso tidy, the service is always friendly.. Yesenia (am I spelling her name correctly?) is a favorite, just like Jushonna! I feel badly for them right now though. Only person scheduled to staff the office at a time. Not even a receptionist to help with clerical needs so the phlebotomist can do her work? Repeating my note to LabCorp Corporate and the medical building facilities administrators.. it has been 100°+ outside for a few weeks now! For the past 4-5 YEARS, only 1/2 of their AC units are working ~ how is this not being addressed?! At least I saw some portable AC units in there today.. No big deal for my 10-15 minutes here, but your employees are in a desert, on the second floor who need ALL of the AC operating. Changing hours and closing at 11am isn't the best answer.

The regular receptionist is very nice and helpful. My daughter has regular blood draws every month…read moreand we have never had an issue in the past year. Took my daughter in this morning for a blood draw. The pleb working the counter was rude and had no customer service skills. All her responses were "I don't know with a dirty look on her face. She looked miserable. She would not attempt to provide any help. I hope the regular receptionist is back next month.

Trust the other 1 star reviews for this location, small waiting room with not enough seats…read moreavailable, people standing around, first time patients directed to kiosk leaves no room for people who may have questions, no communication with patients on wait times. They do not care if you go elsewhere they actually advise it.

Appointments? What Appointments?…read more Welcome to Labcorp Palmdale, where having an appointment is just a cute idea--like unicorns or reliable public Wi-Fi. I had an 8:45 AM appointment. I showed up on time, only to walk into a packed waiting room and... no receptionist in sight. Just two sad self-check-in kiosks with patients standing in front of them like they were trying to solve a riddle from The Da Vinci Code. Spoiler: the user interface is so bad, it practically needs its own instruction manual (or a tech support hotline). Eventually, someone showed up behind the desk--then walked out from the desk to help people with the "self" check-in machines. Because why not? When I asked how long the wait was, I was told "about 40 minutes." That's right-- 40 minutes behind, less than an hour after they opened. And this isn't my first time getting hit with the old "appointment-means-nothing" routine. So here's my advice: if you absolutely must go here, don't bother booking a time. Just show up, count the number of people in the waiting area, and multiply that by 8-10 minutes per person. Voilà! That's your real wait time. If you have another option, take it. If not, bring entertainment, snacks, and maybe a folding chair. You'll need them.

Miss Ebony is fantastic! She is always sweet to my mother and we appreciate her tremendously! She…read moreis the reason we look forward to getting her blood drawn. She is kind, patient, well mannered and sincerely cares about people. Quest is lucky to have Miss Ebony on staff as phlebotomist.

Had an appointment at two P.M. but got off work early, so decided to take my chances…read more Got inside at 1:15. Signed in. Nobody in the waiting room. Nobody being served.- I know because it says so on the screen. I let them know I had an appointment, but I signed in as a walk-in also since I was early. I was told they'll try to get to me if they can- I looked around. There was nobody in the room and once again, nobody being served. The next appointment got there at 1:30. I was then called to the back and because their system didn't have my orders and I took five seconds to get them out of my car for her. She sent me back in the waiting room and took six more people. I would've been done. Had the system had the orders that my doctor had placed in the first place, and somehow I was punished for grabbing them by being forced to wait 45 minutes Definitely pick a different quest to do your blood work. Because even if there's nobody in there you won't get helped

Their services were just fine, but I could hear a member of the staff repeatedly using the F word.read more

Worst experience, waited 2 hours for bloodwork, didn't get helped so I just walked outread more

Worst Dr ever.... dont even go there.. bad service bad dr…read more. Long wait Gave me wrong medicine To expensive

Stay away from this place. The P.A-Gulien is just an arrogant a-hole. All they care is about…read morebilling your insurance service is bad. We waited an hour and a half even though we where the only ones there and had an appointment. I'm forced to deal with this place because it's my grandmother's PCP but I will soon change that. If I could pay to give them negative stars I would gladly do that

I came here and was pleasantly surprised due to the reviews. I made an appt online, pretty easy and…read moreopen availability. Showed up and didn't have to wait long. The staff were very friendly and knew exactly what they're doing. Overall they were knowledgeable and efficient. I would recommend an appt based on previous reviews. Note very clean lobby and work stations, along with plenty of parking.

Slow and lazy. If you are early and the place is empty, they still won't take you in and get you…read moreout of the way. Instead, they just hang out while you wait and they serve no one.

I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east…read morePalmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment.

My husband's MRI order was sent over from his SCOI doctor 3 days ago. He called Renaissance 3 times…read moreto verify they have the order. He also had to repeat his name and date of birth 3 times each time he called. The office staff is so incompetent they could never find the order even though the fax was verified as sent. We eventually had to change MRI centers. Terrible experience.