I've been trying to get a hold of a human at this location for 2 weeks now. I need to drop off a…read moresample and need to verify that all my info is in their system as it is a very time sensitive sample. I have left two voicemails to get a call back and no one returns my call. Good luck getting a person on the phone. Maybe the Lancaster location will bode better.

Had an appointment and took over 40 minutes just to attend me for a urine drug test. Why make an…read moreappointment if they are just going to make me wait forever .

Negative experience with Diana (technician) during my recent visit with my son. The doctor's lab…read moreorder was missing details, and while the technician contacted the doctor's office, she did not inform them that we were present and waiting. As a result, the office said they would review it later in the day, even though it was only around 10 AM. When I asked questions, the technician was rude, dismissive, and unwilling to take additional steps to help. Her attitude made the situation more frustrating and uncomfortable. Staff working directly with patients should demonstrate professionalism and patience, especially when issues are outside the patient's control.

I had to go do fasting lab work this morning for 2 different appts I have next week and the lab…read moretech was Haydee who's helped me before. She is very professional and friendly and made me feel like a great and was efficient and even explained what all the different test tube were for since they were all different colors. She's a great asset to this office location.

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

I took my grand daughter(12 yrs old ) there a couple of weeks ago, I didn't like the Dr. then…read morewasn't very professional asking me questions, I looked at the Dr and she she can answer your questions which was fine, so I need to get my knee looked at and saw the same dr don't like her then and didn't like her now very unprofessional I have something in my knee looks and feels like a gel bubble the dr looked from a distance didn't feel it and said you need to see a orthopedic dr, I can give you someone , I got up grab my purse and said nope I am good and walked out. I was so mad I called and spoke with the "office " manager and she wasn't any better it felt like she was just passing the buck! If you need to go to an urgent care skip this one ! The nurses in the front were great the nurse I saw who took my vital was great, it's the ones afterwards that were horrible! Negative 10

I went in after getting food poisoning. I hadn't been able to eat for three days and needed…read moreimmediate care. Everyone was so kind and helpful, they were attentive from the very beginning. It took less than 15 minutes for me to see the doctor after going in. Dr. Gladys was amazing, she was like a concerned mom and was very sweet and understanding. She didn't rush me or interrupt me when I was telling her my concerns. She listened and took everything I said into account. The medical assistants were all very friendly and professional. I feel very grateful to all of them not only for the care but also for the humanity they demonstrated at such a vulnerable moment.

Esto es una absoluta vergüenza de servicio. Son groseros, te cobran por cosas que no necesitas solo…read morepara sacarte dinero. Y además de eso, se molestan si haces preguntas o si rechazas algunos medicamentos que claramente no necesitas. Si estás en una necesidad urgente de atención médica, terminarás pagando más de $300+ por tu visita. Mi experiencia en esta ubicación fue una vergüenza. Me sorprendió muchísimo que una clínica/doctora tratara así a sus pacientes. Me mudé aquí aproximadamente tres semanas antes de enfermarme y necesitar atención médica urgente. Mi mamá me habló de esta clínica, dijo que me verían de inmediato pero que tendría que pagar. Me arriesgué porque realmente necesitaba atención médica. Entré y esperé 15 minutos para que me pasaran, y otros 30 minutos para que me viera la doctora. Me atendió la Dra. Yasmin Funes en esta ubicación. Al principio estuvo bien, me preguntó si prefería inglés o español, le dije que "cualquiera está bien" y comenzó a hablarme en español, pero fingía tener dificultad para explicarme su diagnóstico. Sacaba su celular para traducir en Google palabras como "blanco", como si no supiera cómo decirlo. Eso me desconcertó porque esta clínica es predominantemente hispana, diría que el 90% de los pacientes y trabajadores hablan español. Fue un intento muy triste de parecer más americana que hispana, pero entendí que es muy joven, a mediados de sus 20s, y que a veces la gente hace ese tipo de cosas. Le dije entonces que podía hablarme en inglés, para que me diera el diagnóstico con claridad. Hasta ahí todo bien, aunque un poco incomodo pero chistoso. Luego me dijo que creía que tenía faringitis estreptocócica (strep throat) y me recetó medicamentos. Yo no tenía esos síntomas y le pregunté si creía que era adecuado. Ahí fue cuando todo se vino abajo. Subió la voz con un tono condescendiente y comenzó a regañarme, como si le hubiera ofendido mi pregunta. Me dijo que iba a recetarme tres tipos de antibióticos más esteroides, o que podía hacerme una prueba y regresar en cinco días para obtener el medicamento correcto. En ese momento necesitaba urgentemente antibióticos, así que acepté solo para poder sentirme mejor. Al salir, me retó a regresar a decirle que ella estaba equivocada si no me sentía mejor en unos días. Se fue de una manera absolutamente grosera. Tuve que pagar por tres tipos de antibióticos, una inyección de esteroides que no necesitaba, y una prueba que aún hasta el día de hoy no me han llamado para darme los resultados. La conclusión es que te recetan todo lo que pueden según sus capacidades, solo para sacarte dinero. Como dije, un mes después todavía no he recibido los resultados de la prueba que costó $50 dólares. Perdón por lo extenso del mensaje, pero creo que la gente debe saber. Espero que esto les sea útil.

My God , I thing I got an appointment with a Doctor , but I never got a confirmation , and when I…read morecall back they never answer the phone ,the first time I was on the phone for 20 minutes and now im' witting for 40 minutes and nothing this people is a joke .

This place is a joke. Messed up every appointment I've had…read morehere, can't get ahold of anyone. Poor communication between everyone who works there. I don't know how they're still in business. Some of the receptionists seem to help but I think it's the doctor who messes up my appointments. Or poor communication from the receptionists to the doctor. I can't tell.

Absolutely horrible experience I was there for an…read moreoutpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

Well this place is a small clinic. Reminds me of my Dr. Office as a child. I've had great luck with…read morethis clinic. Nurse Practitioner is great . I understand that it's not a mainstream clinic but my medical issues have been properly addressed. I give them a 5 because they have always been up front with me. If I needed to wait I knew before hand. They answer the phone and follow up. The staff is trained and helpful.

Trust the other 1 star reviews for this location, small waiting room with not enough seats…read moreavailable, people standing around, first time patients directed to kiosk leaves no room for people who may have questions, no communication with patients on wait times. They do not care if you go elsewhere they actually advise it.

Appointments? What Appointments?…read more Welcome to Labcorp Palmdale, where having an appointment is just a cute idea--like unicorns or reliable public Wi-Fi. I had an 8:45 AM appointment. I showed up on time, only to walk into a packed waiting room and... no receptionist in sight. Just two sad self-check-in kiosks with patients standing in front of them like they were trying to solve a riddle from The Da Vinci Code. Spoiler: the user interface is so bad, it practically needs its own instruction manual (or a tech support hotline). Eventually, someone showed up behind the desk--then walked out from the desk to help people with the "self" check-in machines. Because why not? When I asked how long the wait was, I was told "about 40 minutes." That's right-- 40 minutes behind, less than an hour after they opened. And this isn't my first time getting hit with the old "appointment-means-nothing" routine. So here's my advice: if you absolutely must go here, don't bother booking a time. Just show up, count the number of people in the waiting area, and multiply that by 8-10 minutes per person. Voilà! That's your real wait time. If you have another option, take it. If not, bring entertainment, snacks, and maybe a folding chair. You'll need them.

Excellent customer service , Very kind lady's they make you feel good they care about you , my…read moredoctor Neeraj Agnihotri. was very kind and and listen to my concern. And when I took my blood test there. The girl there was very professional very. kind and sincere and she cares about her patients too... Good atmosphere and good energy Sincere Laura Mendez

If I could give them less stars I would. Hopefully no one who is sent to them actually needs real…read morehelp! Was sent here over 2 months ago, insurance approved it over 2 months ago and they refuse to see us still. They have been giving us the run around and blaming it in someone else every step. The insurance has even been calling them with no results.

I recently had to undergo an emergency cholecystectomy surgery due to a large gallstone and an…read moreinflamed gallbladder. By the time I arrived at ER I was in excruciating pain and at the point of passing out. From ER check-in through X-rays, Ultrasound, and being placed in a room, the care was exceptional. The ER Staff, Doctors, Surgeon, RNs, and CNAs who worked during my time in the hospital were informative, answered all my questions, and truly made me feel valued as a patient in their care. Medications, Vitals, and Follow-ups were handled on time and clearly communicated on the board in my room. Highest level of cleanliness you would expect to find in a hospital. The Pre-Op Experience was meticulous, attention to detail and the Post-Op Care was truly best in class. I was discharged after 3 Days with nothing but a favorable experience. The Staff at this hospital are simply best in class. They really care about their patients. This hospital is a great asset to the City of Palmdale and surrounding communities. Jay Jay

Everything with this place should be under review. If you have a loved one in need of care take the…read moredrive to Los Angeles. My Mom was taken here on 1/6 only to be discharged without a proper diagnosis. There was no urgency of care/treatment for a biopsy to her liver. They discharged her to "PT" which didn't help. Ultimately we pulled her out and took her down to Cedar Sinai where we immediately seen by oncology and given immediate. I want people to see this so they know who/what to expect if they are reading this in the ER Room. ER Nurse Taylor: Kind and Attentive Jamie from GINP: She had to deliver hard news but you can tell she was limited on what she can say. Dr. Sette, MD: I am not sure why this physician is a resident and allowed to make calls on patients. He showed NO URGENCY to get my Mom treatment. He would do his rounds and always , everything it was an I do not know. Very disappointing bed side manner. Dr. Shafieh Makehei: I know this doctor tried her best but was also limited. She did her best to get answers from Oncology and Dr. Sette but there was just no urgency. Dr. Michael Cohen: Came to my Mom's room without reviewing her chart which baffled me considering she was there for many days. Ultimately my Mom was diagnosed with end stage cancer but not with them. The fact that I took her out of this place and took her to Cedar Sinai gave us two more weeks with her. If you are able to make the drive just do it. Or uber yourself. In 4 hours Cedar Sinai did what it took this place 4 DAYS to do. Think about that. If you're reading this , do what you need to do to get your self to a hospital that will treat you with dignity and urgency. Or it will cost you your life.