I've been trying to get a hold of a human at this location for 2 weeks now. I need to drop off a…read moresample and need to verify that all my info is in their system as it is a very time sensitive sample. I have left two voicemails to get a call back and no one returns my call. Good luck getting a person on the phone. Maybe the Lancaster location will bode better.

Had an appointment and took over 40 minutes just to attend me for a urine drug test. Why make an…read moreappointment if they are just going to make me wait forever .

If one can have a "favorite" place to have labs done, this one is mine in the AV! It's always kept…read moreso tidy, the service is always friendly.. Yesenia (am I spelling her name correctly?) is a favorite, just like Jushonna! I feel badly for them right now though. Only person scheduled to staff the office at a time. Not even a receptionist to help with clerical needs so the phlebotomist can do her work? Repeating my note to LabCorp Corporate and the medical building facilities administrators.. it has been 100°+ outside for a few weeks now! For the past 4-5 YEARS, only 1/2 of their AC units are working ~ how is this not being addressed?! At least I saw some portable AC units in there today.. No big deal for my 10-15 minutes here, but your employees are in a desert, on the second floor who need ALL of the AC operating. Changing hours and closing at 11am isn't the best answer.

The regular receptionist is very nice and helpful. My daughter has regular blood draws every month…read moreand we have never had an issue in the past year. Took my daughter in this morning for a blood draw. The pleb working the counter was rude and had no customer service skills. All her responses were "I don't know with a dirty look on her face. She looked miserable. She would not attempt to provide any help. I hope the regular receptionist is back next month.

Customer service was great! Went in a few minutes after closing time and they still assisted me…read more Would definitely recommend!

From the owner: Walk-in drug testing with no long waits! We now offer THC…read more(marijuana) testing in compliance with California's new law, with both rapid and lab tests using urine or oral fluid.

Negative experience with Diana (technician) during my recent visit with my son. The doctor's lab…read moreorder was missing details, and while the technician contacted the doctor's office, she did not inform them that we were present and waiting. As a result, the office said they would review it later in the day, even though it was only around 10 AM. When I asked questions, the technician was rude, dismissive, and unwilling to take additional steps to help. Her attitude made the situation more frustrating and uncomfortable. Staff working directly with patients should demonstrate professionalism and patience, especially when issues are outside the patient's control.

I had to go do fasting lab work this morning for 2 different appts I have next week and the lab…read moretech was Haydee who's helped me before. She is very professional and friendly and made me feel like a great and was efficient and even explained what all the different test tube were for since they were all different colors. She's a great asset to this office location.

Their services were just fine, but I could hear a member of the staff repeatedly using the F word.read more

Worst experience, waited 2 hours for bloodwork, didn't get helped so I just walked outread more

I came here and was pleasantly surprised due to the reviews. I made an appt online, pretty easy and…read moreopen availability. Showed up and didn't have to wait long. The staff were very friendly and knew exactly what they're doing. Overall they were knowledgeable and efficient. I would recommend an appt based on previous reviews. Note very clean lobby and work stations, along with plenty of parking.

Slow and lazy. If you are early and the place is empty, they still won't take you in and get you…read moreout of the way. Instead, they just hang out while you wait and they serve no one.

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

I took my grand daughter(12 yrs old ) there a couple of weeks ago, I didn't like the Dr. then…read morewasn't very professional asking me questions, I looked at the Dr and she she can answer your questions which was fine, so I need to get my knee looked at and saw the same dr don't like her then and didn't like her now very unprofessional I have something in my knee looks and feels like a gel bubble the dr looked from a distance didn't feel it and said you need to see a orthopedic dr, I can give you someone , I got up grab my purse and said nope I am good and walked out. I was so mad I called and spoke with the "office " manager and she wasn't any better it felt like she was just passing the buck! If you need to go to an urgent care skip this one ! The nurses in the front were great the nurse I saw who took my vital was great, it's the ones afterwards that were horrible! Negative 10

Terrible service had me waiting an hour for lab draws, then I go in to see if any names have moved…read moreoff the list not one.. suck Av has only two labs to draw blood and this office is one of them.. done believe the wait time over the phone, they lie so you will come in and they get your insurance money

Can't answer the phone after calling several times and then answer with the nastiest attitude.read more

First time going there, they are very quick and the staff was super nice ! The Lab tech that took…read moremy blood was really nice as well and quick I usually get nervous drawing blood but today I didn't feel nervous at all! Thank you so much!

Friendly and efficient staff. Nice and spacious waiting area. Checking in is also very…read moreconvenient. Thank you.

Professional staff. Very trustworthy and willing to explain testing questions. Testing areas are…read morevery clean. I recommend them.

From the owner: DOT medical exam. DOT drug & alcohol test. Supervisor suspicious training. The third party…read moreadministrative service for trucking companies and bus companies.