Very satisfied with my service from the front desk ladies, nurse and the doctor. I was taken in…read morepretty quickly and was in and out within an hour. The nurse that helped me was very nice and thorough with the season why I was there. The environment was very clean and organized.

Came in about half an hour before the end of the day. Was stopped at the front desk and told we…read moredon't take your insurance. Ok I get that. So I said I can pay cash. No .. you should go up to the ER instead was the reply. They do triage there. Yes I know. They do triage at all ER. They sweetly made it clear they didn't want to see me so I left. Look I get it, you don't want to stay late. But you denied me care. This was a pulled muscle and a cat bite not an ER issue. I was in a lot of pain and couldn't go driving around trying to find somewhere else to go. I spent hours at an ER for a non-emergent issue and paid hundreds of dollars. But I hope you had a nice night ladies.

I had a great experience at Palmdale Urgent Care on September 14, 2026, after I rolled my ankle…read more From the moment I arrived, the staff was friendly and very efficient. I was checked in and seen pretty quickly, which I really appreciated. They examined my foot and explained everything thoroughly. The doctor was also very helpful and, the same day, scheduled an MRI for me and called it in so I could get it taken care of. Everyone was professional, kind, and took the time to make sure I understood what was going on and what I needed to do next. I'm very happy with the care I received and would definitely recommend Palmdale Urgent Care to anyone who needs medical attention. Great staff, great service, and a very positive experience overall!

I've only been here twice but so far every time I come everyone is extremely helpful and kind …read more I'll be definitely be coming here if I need to again and again. I would definitely recommend this place to anyone that asks me as well . Thanks guys . You rock .

Urgent care experience was excellent. Brian was attentive and helpful. The staff was welcoming…read more 10/10 would definitely recommend.

Disappointed in the lack of patient care, empathy towards patients and family. Lack of…read morecommunication! Lack of professionalism! The list goes on! Case managers are honestly appalling... HIGH DESERT MEDICAL GROUP IS TEN TIMES BETTER AND MORE PROFESSIONAL!!

My sister Nicole Buckner had an excellent experience with Janelle Carr. She was professional,…read morecompassionate, and took the time to clearly explain each step of the mammogram process. Her calm and friendly demeanor made me feel comfortable throughout the appointment, and she made the procedure as painless as possible. I truly appreciated her care and professionalism

Review for Heather Flores, Representative at Kaiser Permanente in Palmdale, CA…read more I would like to express my sincere gratitude to Heather Flores for her professionalism, attentiveness, and genuine care. Every time I needed to schedule an appointment, she was always there to help--efficient, kind, and incredibly patient. What I appreciated most was how clearly and thoroughly she explained everything about the lab tests. Her detailed explanations made everything easy to understand and helped me feel confident and informed. Heather is a true professional and a very kind person. I'm deeply thankful for all her support and dedication.

Jenet and staff are amazing. She sees all the little things she saved me from a long and arduous…read morejourney medically. Hands down the best. Care

This facility, Dr. Richard Lamar Allen, and Lori Ann Rodriguez, PA, provided primary care for my…read morelate mother for several years, managing her heart medications. From 2022 through the end of 2024, they transitioned her entirely to 15-minute telehealth appointments. During this two-year period, they did not schedule any in-person, physical follow-up examinations to check her heart condition, instead relying on her reading her own blood pressure over the telephone. I constantly had to call the office out of sheer desperation because they repeatedly failed to process her life-saving medications through her mail-order pharmacy on time. Instead of resolving the delays, staff aggressively blocked me and falsely claimed they could not speak to me without a Power of Attorney just because I was upset, even though my mother was completely mentally competent. Yet, in complete contradiction, they turned around and handed her endless refills. According to CVS Pharmacy, her final 90-day supply was picked up by my mother's sister in December 2024, and they had authorized even more refills on her account. This meant the clinic was allowing her to take heavy cardiac medications well into 2025 without requiring her to step foot inside the facility for a physical evaluation. Tragically, my mother passed away on January 10, 2025 in an emergency room. Her death certificate lists the cause of death as atherosclerotic cardiovascular disease. Following her passing, I requested her medical records to verify her care. The facility and Dr. Richard Lamar Allen's office repeatedly refused to provide them or confirm the date of her last in-office appointment. Instead, the facility retained legal counsel, claimed Dr. Richard Lamar Allen was on medical leave, and issued a cease-and-desist letter directing me to stop contacting the office. As her daughter and legal next of kin, I had to go through immense trouble, pay for a legal service, and explicitly send them relevant statutes before they were finally forced to release her 177-page medical file, which I am currently reviewing in detail. Based on my experience, I believe the care and administrative conduct here were highly unethical. My mother's day-to-day care was primarily managed by Lori Ann Rodriguez, PA, under Dr. Richard Lamar Allen's supervision. Furthermore, the emergency room staff notified me that they attempted to contact Dr. Richard Lamar Allen the night my mother died, but the calls and messages went unanswered. Due to these severe gaps in continuity of care and the obstruction of medical records, I am formally filing complaints with the California Medical Board and the California Physician Assistant Board against AV Pediatrics & Family Medicine, Dr. Richard Lamar Allen, and Lori Ann Rodriguez, PA.

I was referred to FHMC Lancaster by a relative while I was visiting Palmdale. I've been struggling…read morewith uncontrolled diabetes (DM2), high cholesterol, and elevated triglycerides for over a year. I used to go to a clinic in Sun Valley, but my lab results never improved--so I figured it might be time for a fresh perspective. When I visited FHMC, I asked to be seen by a doctor. The front desk staff greeted me with professionalism and warmth. They explained my options clearly--I could do a telehealth visit with a doctor or see the provider in their Van Nuys clinic. Since I was already in Palmdale, I asked about alternatives, and they offered me a same-day appointment with their Nurse Practitioner. I'm so glad I said yes. The NP was knowledgeable, compassionate, and really took time to listen. She revised my medications and gave me realistic, clear lifestyle guidance. I appreciated her genuine concern and how she educated me without judgment. Before I left, I told the front desk how great the NP was, and they mentioned they have three NPs who are all caring and well-liked. A month and a half later, I returned for bloodwork and a follow-up. This time, I saw a different NP, and the results blew me away: * Cholesterol: 141 130 * Triglycerides: 162 113 * A1C: 8.3 5.8 I was beyond happy--relieved, actually. For the first time in years, I felt hopeful about my health. As a small thank you, I bought donuts for the staff from a nearby shop. This clinic treated me with compassion and care, even in a stressful healthcare climate. Thank you, FHMC Lancaster!

Rarely am I ever compelled to go out of my way to write a review, but I felt the need to express…read morewhat an outstanding practice this is. The providers are very knowledgeable and really take the time to address your needs. The entire team is amazing. Could not have been happier with my referral to this practice for my work clearance. Definitely recommend.

I have have to say something about the staff from the pre surgery calls to going into for surgery…read morethe staff was so nice and very helpful. Made my experience so much better. Thank you

Yes this is a good hospital. My husband had cancer surgery on his back in 2004 done here by Dr…read more Manning. Everyone was nice. Doctor did a great job. It's clean and very quiet in there. Everything went smooth. Highly recommend it.

do not come here they will have you wait way past your appointment time if u value your time do not…read morecome here. ill give 2 stars bc the staff are nice and attentive but waiting 50 past my appointment is unacceptable

I always have a lovely experience coming in, every other dentist i have been to has been a painful…read moreexperience. Here at family first, it's very fun and friendly and the front desk staff is extremely kind.