The wait times can be kinda long but I like the staff. They're all very nice and polite.read more

Absolutely horrible experience I was there for an…read moreoutpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

I had a great experience at Palmdale Urgent Care on September 14, 2026, after I rolled my ankle…read more From the moment I arrived, the staff was friendly and very efficient. I was checked in and seen pretty quickly, which I really appreciated. They examined my foot and explained everything thoroughly. The doctor was also very helpful and, the same day, scheduled an MRI for me and called it in so I could get it taken care of. Everyone was professional, kind, and took the time to make sure I understood what was going on and what I needed to do next. I'm very happy with the care I received and would definitely recommend Palmdale Urgent Care to anyone who needs medical attention. Great staff, great service, and a very positive experience overall!

I've only been here twice but so far every time I come everyone is extremely helpful and kind …read more I'll be definitely be coming here if I need to again and again. I would definitely recommend this place to anyone that asks me as well . Thanks guys . You rock .

Quick is key word here. I was sick and didn't want to have to sit for an hour in a waiting room to…read morebe seen and get medical. Overall visit was great in and out in 15-20 min. Everyone was polite and very helpful. Clean office great experience highly recommend.

Really short wait time! Provider was attentive, empathetic, and knowledgeable. She took her time to…read moreanswer any questions I had too!

I visited Lancaster Urgent Care twice, hoping my first disappointing experience was just a fluke,…read morebut unfortunately, it was not. This facility seems to prioritize profits over patient care. The staff appears to consist largely of young individuals who are either still in training or simply lack the necessary knowledge about medicine. From the moment I walked in, it felt more like a business transaction than a healthcare visit. Their focus seemed to be on billing rather than providing quality medical services. Not only are their charges significantly higher than other urgent care facilities, but the quality of care I received was also subpar. I can confidently say that I will never return to this place. If you're looking for competent care and reasonable prices, I suggest seeking treatment elsewhere.

If I could give this place zero stars I would. I'll be reporting them to the Medical Board of…read moreCalifornia today. Went in with my husband who had been feeling sick for a few days. On and off fever, chills etc. this place told us that they take Kaiser and we paid a $20 copay. Then they said he needed blood tests and told us they're covered by our insurance. So we said okay. Same thing with an x-ray, they told us it would be covered. Well, we went ahead and took a visit to the labs and informed the urgent care that we did the tests and they came back saying that it's not covered by insurance!!!!!! The urgent care in a matter of 12 hours went back on what they said and told us the services were not covered by our insurance!! Avoid this place, this is a money mill, they just want to tell you that you need this and that and it's covered but in reality it's not. Horrible place. They will be reported for unfair billing practices and misleading the care of the patients.

Jenet and staff are amazing. She sees all the little things she saved me from a long and arduous…read morejourney medically. Hands down the best. Care

This facility, Dr. Richard Lamar Allen, and Lori Ann Rodriguez, PA, provided primary care for my…read morelate mother for several years, managing her heart medications. From 2022 through the end of 2024, they transitioned her entirely to 15-minute telehealth appointments. During this two-year period, they did not schedule any in-person, physical follow-up examinations to check her heart condition, instead relying on her reading her own blood pressure over the telephone. I constantly had to call the office out of sheer desperation because they repeatedly failed to process her life-saving medications through her mail-order pharmacy on time. Instead of resolving the delays, staff aggressively blocked me and falsely claimed they could not speak to me without a Power of Attorney just because I was upset, even though my mother was completely mentally competent. Yet, in complete contradiction, they turned around and handed her endless refills. According to CVS Pharmacy, her final 90-day supply was picked up by my mother's sister in December 2024, and they had authorized even more refills on her account. This meant the clinic was allowing her to take heavy cardiac medications well into 2025 without requiring her to step foot inside the facility for a physical evaluation. Tragically, my mother passed away on January 10, 2025 in an emergency room. Her death certificate lists the cause of death as atherosclerotic cardiovascular disease. Following her passing, I requested her medical records to verify her care. The facility and Dr. Richard Lamar Allen's office repeatedly refused to provide them or confirm the date of her last in-office appointment. Instead, the facility retained legal counsel, claimed Dr. Richard Lamar Allen was on medical leave, and issued a cease-and-desist letter directing me to stop contacting the office. As her daughter and legal next of kin, I had to go through immense trouble, pay for a legal service, and explicitly send them relevant statutes before they were finally forced to release her 177-page medical file, which I am currently reviewing in detail. Based on my experience, I believe the care and administrative conduct here were highly unethical. My mother's day-to-day care was primarily managed by Lori Ann Rodriguez, PA, under Dr. Richard Lamar Allen's supervision. Furthermore, the emergency room staff notified me that they attempted to contact Dr. Richard Lamar Allen the night my mother died, but the calls and messages went unanswered. Due to these severe gaps in continuity of care and the obstruction of medical records, I am formally filing complaints with the California Medical Board and the California Physician Assistant Board against AV Pediatrics & Family Medicine, Dr. Richard Lamar Allen, and Lori Ann Rodriguez, PA.

My experience at the center started off very bad. I arrived a few minutes early 0820 for a 0845…read morecheck in. I didn't want to be late so I got there a little early. I was told to leave and come back at exactly 0845 Without any further explanation. I was tired, hungry and thirsty from fasting for the last 24 hours. I couldn't grab something to drink or eat so I just waited in my car until it was time. After I checked in at the appointed time I still ended up waiting for over an hour to see the doctor. The receptionist set the tone for a bad experience and for this reason I am leaving a bad review.

Friendly and professional staff, my procedure went smoothly, timely effective. Thank you.read more

Urgent care experience was excellent. Brian was attentive and helpful. The staff was welcoming…read more 10/10 would definitely recommend.

Disappointed in the lack of patient care, empathy towards patients and family. Lack of…read morecommunication! Lack of professionalism! The list goes on! Case managers are honestly appalling... HIGH DESERT MEDICAL GROUP IS TEN TIMES BETTER AND MORE PROFESSIONAL!!

I was referred to FHMC Lancaster by a relative while I was visiting Palmdale. I've been struggling…read morewith uncontrolled diabetes (DM2), high cholesterol, and elevated triglycerides for over a year. I used to go to a clinic in Sun Valley, but my lab results never improved--so I figured it might be time for a fresh perspective. When I visited FHMC, I asked to be seen by a doctor. The front desk staff greeted me with professionalism and warmth. They explained my options clearly--I could do a telehealth visit with a doctor or see the provider in their Van Nuys clinic. Since I was already in Palmdale, I asked about alternatives, and they offered me a same-day appointment with their Nurse Practitioner. I'm so glad I said yes. The NP was knowledgeable, compassionate, and really took time to listen. She revised my medications and gave me realistic, clear lifestyle guidance. I appreciated her genuine concern and how she educated me without judgment. Before I left, I told the front desk how great the NP was, and they mentioned they have three NPs who are all caring and well-liked. A month and a half later, I returned for bloodwork and a follow-up. This time, I saw a different NP, and the results blew me away: * Cholesterol: 141 130 * Triglycerides: 162 113 * A1C: 8.3 5.8 I was beyond happy--relieved, actually. For the first time in years, I felt hopeful about my health. As a small thank you, I bought donuts for the staff from a nearby shop. This clinic treated me with compassion and care, even in a stressful healthcare climate. Thank you, FHMC Lancaster!

Rarely am I ever compelled to go out of my way to write a review, but I felt the need to express…read morewhat an outstanding practice this is. The providers are very knowledgeable and really take the time to address your needs. The entire team is amazing. Could not have been happier with my referral to this practice for my work clearance. Definitely recommend.