Had a worst experience this morning with the gas station cashier at 6 am. I told the cashier that the tire pump didn't work and was told "so what?"...I coudn't believe what I heard...so I courteously told him again that the pump was broken then he yelled at me saying "do I need to say the same thing twice?"...I'll never use this station again... read more

Had no problem with my car's state and emissions inspection being done here. The "waiting area" is only two seats inside of the typical Shell cashier shack, though. Not uncomfortable or anything, just worth mentioning that you'll be looking at bags of fried pork skin and other snacks while you wait! read more

I have been taking my cars here for repair work since I got out here in 1998. They have always done excellent service, and I have been surprised at the level of work they can do at this little gas station. They've replaced a windshield, troubleshot electrical problems, replaced a mufflers, catalytic converter, alternator, tires, full preventative maintenance and all safety and annual inspections. I'm writing this review today as my wife just took her car to the Toyota dealer for a safety inspection. Toyota told her she had so many things wrong, that the price would be $3650! She brought the car here to McLearen Shell, and they laughed at this quote. They gave the car a thorough inspection, and she only needed new tires. The rest was completely fine. So she only needed to pay $500 for the new tires. Having a mechanic you can trust is such a great thing to have. If they allowed 10 star ratings, that's what I'd give the mechanics here. Some other reasons I like taking our cars here: - Since the gas station is open 24/7, even if the garage is closed, you can drop off and pick your car up anytime you like. - I'm not sure if its always the case, but they sometimes have loaner cars they have given us for free. A great thing to have when you need to drop your car off and they need a day or two to do the work. read more

This was my go-to place for cars and general maintenance for almost a decade. Chuck, the old auto guy, was always very honest and upfront about what was really necessary and just generally a very trustworthy person with whom I enjoyed conducting business. Unfortunately, the new service manager is not so honorable. I took my car in to get my air conditioning system looked at and the car checked, and I specifically requested that they call me with quotes fixing anything. Instead, they called me saying they fixed my air conditioner for just under $400, and my car also needed $1700 in maintenance to continue to be functional. My car is 15 years old, and I obviously would not have fixed the air conditioner if I had been informed (as I requested) of the cost of the other "necessary" work. I picked up my car, and took it to another mechanic (Capitol Car Care in Springfield, VA--a hike but they're absolutely excellent and honest). Not only were the things I was quoted for at Shell vastly overpriced, but apparently most of them weren't even necessary. Don't waste your time or money here. read more

I brought my car here to get a state inspection. The service was fast and friendly! Mr. Nguyen was super nice and treats you like an old friend. read more

Oh my gosh, the service manager - Steve - is the best. He will get you the best deals on tires. He's friendly, flexible and he actually cares about what tires you put on your car. He worked with my schedule and helped me get tires on last minute before a road trip to Montreal. Thanks Steve! read more

My review is long overdue. After taking my car to a station close to my house for years and years, they shut down, and I was forced to find a new place. It's overwhelming and a challenge to find a place you trust! The team at Shell treated me like family from the moment I walked in. They are extremely thorough, and walk you through everything. They're also awesome at letting you know exactly what you need, and ONLY what you need. They don't attempt to push unnecessary work on you. They won me over on my first visit, which was in 2015. Took my car back for a completely different issue just months ago, and was happy to see the same team still there, and just as friendly and helpful as ever. They go above and beyond to work around YOUR schedule! The only place I will take my car. :) read more

I stopped for gas at 4am 7-24-18 and the African cashier was not in site until I pulled on locked door he immediately wakes up. I told him I wanted $10 of gas and also told him I need to enter my number for gas savings as a everyday loyal customer at Shell. The cashier was really angry and mean looking and yelled very aggressively towards me put your money here. I told him I was paying using my credit card as my hand was already in back of my pocket to pull out my wallet with my credit card secure in it. He began to yell more THEN PUT YOUR CARD IN HERE. I made him aware I need to have my number entered and he looked at me with a fiery rage and said once again THEN PUY YOUR CARD IN HERE AND I WILL ENTER YOUR NUMBER AFTER YOU PUY OUT YOUR CARD!!!! I told him my money isn't worth being spent here and with this type of CUSTOMER SERVICE. Again the man is caught on camera sleep and as a daily customer at least 2-3 times a day there is no way I should've been treated like this and to feel belittled. All because I woke up the cashier for him to handle his job. Customer Service is the key to ALL Services and I left and drove across the street to Exxon where my money is wanting because Exxon gave a tremendous awesome customer service. Thanks Exxon! You made my night! read more

This place is awesome. They perform excellent work at a great rate. Plus they warranty their work! Great honest communication!

Josh McMahon and his team provided me with phenomenal service. After having numerous issues at the Ford dealership I've been using for repairs, I took a friend's advice and decided to make the 26 mile drive from DC to Herndon this morning. Not only did he correctly diagnose my car's issue, but he charged me almost a full $200 less than the dealership's quote (bear in mind the diagnostic alone would have cost me $138 had I gone that route). He and his team were knowledgeable, friendly, and provided me with constant updates while I waited despite their high volume of customers. The fact that nearly all of the people I observed coming in for repairs was a returning customer, and reflects the loyalty this station's staff has earned. I love my car and will go out of my way to find honest, superior mechanics- from here on out, I will willingly go 26 miles out of my way to ensure Josh and his team are the ONLY garage I deal with. read more

I have bought gas and had my car inspected here for years. Last Saturday I had my car inspected. Even though I was the only car there it took 25 min for the inspection to be completed. It passed but I was told that my rear brakes were extremely close to failing. I was told I needed them to be replaced along with the rotors. They would be happy to do it for $400. I did not make an appt but took it to my regular mechanic today who called to say that I had plenty of brake left and it by no means needed replacing. I definitely will go elsewhere for inspections from now on. read more

I recently went to McLearen Shell to get a simple oil change. I asked for a price for a change using 0W20 Synthetic oil, I received a price and had the work done. Afterwards I find the sticker on my windshield saying they used 5W30 oil. This is not only the oil I asked for, but one that is not recommended for my vehicle. I was in the office the entire time of the work and could have be contacted to ask if they could use something I did not ask for. Nothing.. If they'll do this on a simple oil change I would never get any other work done there. read more

The old service manager Chuck was good but he retired. I went to do inspection and my brakes failed the inspection the new guy give me an estimate $580 for 4 new brake pads install with labor and he doesn't look nice at all! No more business with this gas station. read more

Josh, Tony, Sully and the rest the of the Automotive staff there are the absolute best, their courtesy, professionalism and the care that they show is unmatched.!!! Great Job! read more

I have taken my Lexus and Odyssey for inspection and they have provided excellent service. Mr. Nguyen is very nice and friendly and finished in 15 min. Also I have taken my Odyssey to put off the market RIMS and did a great job. read more

Clean and convenient station but their gas prices are out of whack. They lure with low regular price (to compete with WaWa) but the premium price is 80 cents more per gallon. Highest in the area. read more

I got my oil changed here and they were so nice and honest. My past expeiences have been that whenever I take my car in for an oil change they try to tell me that there are a million other things wrong with my car. It was the complete opposite at this service station. I appreciate their honesty and will go back if I have any problems with my car. read more

I purchased regular gas a couple of days ago and they put a $85 pending charge on my credit card. I panicked and contacted the credit card company because the charge was so high and I thought the pump never shut off and someone continued to pump gas under my card after I left the station. Once the charge posted a couple of days later, it was $38.55 - BIG difference. read more

I have been going to this Shell station for 11 years for Gas/Wash/Inspections but never repair work. I called Steve because I had started a job I could not complete and needed 2 of 8 spark plugs and wires replaced. The good folks at Tires Plus across the street because of company policy would not use the parts I had on hand to complete the job and they recommended Steve. He was very accommodating with scheduling and my wife who dropped the car off and picket it up raved about the job he did and how nice he was. Steve charged what I consider a very reasonable price for the work and while changing the plugs he noticed that my washer fluid had sludge and needed to be flushed. He removed the tank flushed it and refiled it with fresh fluid and did not charge extra. He clearly cares about providing outstanding car and customer service. I now have a new mechanic! read more