awful management company. they took over my apartment building last summer, and immediately removed the pool. guess what? they didn't notify the city they were doing this, and the city fined them. they then raised our rent. we had a TERRIBLE ant problem last summer. we had swarms of them in the kitchen and bedrooms, and i would wake up with ants on my body. when i reached out, it took them WEEKS to send someone to take care of it. i went to their office multiple times begging for help, but they didn't do anything but say "someone will come in 21 days". a fellow tenant told me they charged her $200 for a new light bulb. insane. we just got notice they're leaving our building in 30 days. such a useless company. avoid any buildings managed by this joke of a company. like all landlords out there, they just want your money. read more

I currently live on their 3rd street location in Alhambra, and have been dealing with management for mainly maintenance issues. They are very efficient and get things done quickly. That's one thing that I appreciate about them. They recently did a check on the apartment and that went smoothly. They wore a mask during the visit in order to keep everyone safe during the inspection. In terms of the building I live in, I personally like it overall. The only thing that I hate is that the building walls are very thin. read more

Our apartment manager, Krista is awesome! We've had 2 other managers in the past 3 years and I'm so glad she came on board. She's very prompt when you need any repairs. She takes care of them immediately or will give updates. She also remodeled the laundry room which made it look a lot nicer and also improved the outside area by tending more to the plants and grassy area in the middle section of the complex. Krista is really nice and truly cares about the tenants. read more

THEY PAY USERS IN GIFT CARDS FOR 5 STAR REVIEWS!!! This management company is the same as all of the slum lords in the LA area. In my entire time that they've managed the building I live in, they've never once returned my phone calls or emails. NOT ONCE except to say "they'll look into it and get back to me" but they never get back to me. Other tenants in my building have told me that they have been offered generous gift cards in exchange for good Yelp reviews. How about communicating with me as a renter, in exchange for the thousands of dollars in rent that I send your way every month???? Do not recommend. read more

Very quiet neighborhood and safe for you and/or your family. Krista, our manager, is awesome! She is responsive and communicates very well. She responds to maintenance and other request quickly if not she always updates me. Krista is friendly and she introduced herself to is when she started working here as our new manager and I appreciated that about her. Parking is limited here so you will have to pay for a annual permit to park in the city of arcadia so this is a city requirement that I think is a disadvantage for living here. read more

It's still covid I'd really like to know how many people still have great credit scores to qualify for such places. We make $8,000 monthly combined 1 person has 709 credit score pulled 3/6/21 and I have a 586 due to be being hit by a drunk driver a year ago still cleaning things up we were asked for $10,975 2 months of security and 3 months of rent up front are you serious? I don't know if they're just crooks or don't care about people in general but when you have 6 units available and someone actually is interested one it shouldn't be this hard to secure an apartment. I wish the building manager great luck because he seemed like a cool person, but corporate shame on you guys totally missed on a great tenants. read more

Excellent company to work with! McIntire hired Jon's Window & Awning to do an awning for one of their apartment buildings. They were very professional and so easy to work with. We worked with Amanda and it was a pleasure. We would definitely recommend them! read more

I'm an apartment tenant on my first year lease here and while the building is old and requires several fixings, property management has always been diligent about getting to me quickly to fix each of them, sending replacements and plumbers in as soon as is possible. Just recently, our toilet handle broke and the bowl cracked, so they came the day of and replaced the entire toilet for us- workers were masked and kept their distance, and the job was done in an afternoon. Grateful for the sense of urgency in addressing issues, but also crossing fingers nothing major needs to be fixed anymore! read more

They were very unresponsive and unhelpful. I had to call several times just to get someone to answer the phone. I would not recommend moving into a building that they are managing. Calls weren't returned and problems weren't addressed. read more

I came to look at an apt, the property manager Krista was absolutely incredible, so quick to respond and schedule a viewing. She made the whole experience so fun and honest. She answered every question I had about the area. Neighborhood and amenities. I rarely have good experiences looking at apartments but she was great! read more

Our building's elevator has been out of commission since at least October 30th, 2020. That's the date I officially started keeping track, but it was broken a good amount of time before then. No response from management on when they'll approve a fix. They also won't let us prop doorways open, so we have to open four doors to get to and from the outdoor entrance, which is a huge COVID risk, not to mention really frustrating when your hands are full and you're carrying heavy items (or BABIES) up three flights of stairs. Please fix! Thank you! read more

If you're an investor/landlord and are looking for a great company to manage your assets, McIntire is the one! Their team is awesome and they all work together to make sure the day to day needs of the properties are met. We are a vendor for McIntire and we truly enjoy working with them. Their communication is awesome, I would like to give special thanks to Amanda Bernasconi for making our day to day service matters run seamlessly. read more

I'm in the process of moving and thought I was ready to pull trigger, but was totally rubbed the wrong way. To be fair, they were professional in dealing with a credit freeze I'd put on my credit bureau files on account of someone trying to hack me credit sometime back. In any case, my review can be summed up by email trail. You be the judge of whether you want to engage with the company. Hi Jaime, Please note that your rental application has been approved. Can you confirm your desired move in date so that I can prepare the lease agreement? Jaime: Let's shoot for October 6th. mcintire.mailer.appfolio.us wrote: Please let me know if you are able to move in by the 1st because we have other applicants interested and they want to move in as early as next week. Jaime: Given work, moving on a Monday does not work well. Weekend is best and this is 1st weekend after date I was told unit was ready(Oct 1st). To be honest, I'd have been fine moving in the weekend prior if I'd been told the unit was available then. Hence had not even scheduled movers or started packing, things that take a least a week. Telling a prospective tenant they are just one of many , like cattle to compete against one another is quite off putting. Signals what future relationship dynamic will be like, one focused only on what's good for management company, as opposed to thinking win win, good for both tenant and management. Email prompted me to lookup reviews of management company. I'll be adding one as well now. That said, I'll pass on the unit. Best of luck to you with your clamoring prospective tenants. I too have other options, and will take my business elsewhere. Jaime read more

Our property recently came under the management of McIntire and the experience has not been pleasant. - Calling for the rental property maintenance has required a 10-15 minute hold before even talking to a representative. If every time I call, you are "experiencing higher than usual call volumes" then you need more representatives. - The Maintenance representatives cannot provide information on the maintenance request. One rep even told me she didn't have access to see when an estimate could be provided. After 3 estimates, the maintenance department wasn't even aware any had been done! - Failed to return a phone message left after business hours after 7 days. Failed to return multiple emails. - Multiple appliances in our unit were broken and repairs took at least 4 weeks. - The natural gas dryers were turned off and tagged as unsafe by SoCal Gas for improper ventilation. McIntire Management's solution was to send a message telling us where the nearest laundrymat is located and nothing else was done for weeks, even after tenants turned the gas on and were using the unsafe dryers. Honestly, our live-in property manager could have solved many of these issues in less time. So what benefit is McIntire providing to the tenants or the property owners? If you are a current tenant and have a bad experience, be sure to let Josh Mcintirere know at Josh@mcintirere.com read more

McIntire Kingstone - Dryers tagged as unsafe by SoCal Gas at Mcintirere managed apartment - Commercial Real Estate Near Me - Arcadia, California

I'm a resident of Temple Gardens in Temple City. This property management is BY FAR...the WORST to deal with. They blatantly left an admin fee from prior mgmt company and I've asked them to provide me credit...it's been 3 months and nothing. Multiple emails for resolution go unanswered...when someone reply..it's always..."we'll look into it and get back to you." Now they are back billing 2-4 months for shared use of water/trash and other utilities, which I've already paid. I'm about to report them to BBB and Housing Authority. They are not deserving of one star either. read more

All my maintenance requests have always been managed in a timely manner and they follow up to ensure the job was completed and done well. The online portal makes it easy to send requests. Taking a photo of the issue sometimes feels pointless, but not much of a hassle. I used to have to mail in rent checks, so now it's nice to be able to pay online, save on stamps and envelopes! read more

McIntire Management manages my apartment complex and all things that need fixing. I had a clogged sink and emailed them at 7 am on a Wednesday morning. They were so prompt and had someone at my door by 10 am that same day. It turned out that the pipe under our sink was very old and basically falling apart. The gentleman quickly noticed and replaced everything perfectly. Very grateful for nice and efficient service. read more

Palemla the property manager/agent is the most unprofessional person I have came across. When you say you will return someone's call you do it! If you're a tenant here they will ignore you and never return your calls. Do NOT rent here. They're impossible to get a hold of. read more

No details necessary besides the fact that our entire apartment building has had no hot water for 2+ days and McIntire Kingstone is not answering our calls or emails. They also removed their emergency maintenance phone number. read more

It has been such a great pleasure working with Heidi and the team. They are incredibly welcoming and helpful. My experiences here have been wonderful and I would highly recommend this management to others. They exceeded all expectations and went above and beyond in a professional and friendly manner. read more

Loved they were super awesome working during Covid taking all the measurements required. Really good management and quite and comfortable place . My wife and I are thankful read more

If you're unfortunate enough to move into a McIntire apt, get everything you need doing up front, because once you're in, they will do as little as they possibly can to maintain your space. And they'll stiff you on the deposit on the way out. read more

McIntire management has been so helpful and very responsive to our needs as tenants. The portal they have set up for tenants has been amazing to process the rent payments. Furthermore, they also make tenant request easy if you need any maintenance request. I have had such a positive experience. read more

I needed my stove looked at and put in a request on the McIntire portal. I ended up being helped by Chad who was super cool, helpful and got straight to getting the job done. Felt like great swift service that I'm glad to have. read more

Super quiet and respectful community and staff! Everyone involved in leasing the apartment was very professional and kind, and practiced safe measures to prevent spreading covid. Just moved in a few days ago with a very easy transition. read more

So far, the portal is amazing, I love the email reminders with link to pay rent. Maintenance takes just right amount of time to get done. No complaints so far. Love my landlord! read more

Hello, I've recently placed a maintenance ticket for some paint that was chipping on a door, and was peeling off creating paint bubbles. Maintenance showed up in a timely and safe manner wearing a mask and at first I thought he was just gonna fix the bubbles and paint over, however, maintenance did a fantastic job by removing all paint from the door & frame, completely and re-painting for a new fresh look. I was very satisfied with maintenance, job well done! read more

McIntire Management help solve our leaking roof in a timely manner. excellent experience with one of their vendors-GM Tradesmen. We are located in Redlands Ca. Our property has recently fallen under their management, and as with all things new, there are things to work through. I believe the overall experience has been pleasant. Change is Good! read more

We have been using this management company for the last 2 years (we are tenants). Their online portal makes it easy to submit maintenance requests and pay rent online. They respond within the next 1-2 business days when we have questions and they provide good communication between our landlord and us. Overall we have had a good experience thus far. read more

Our carbon monoxide detector died recently and we contacted management and even though our property manager has changed, the service is still fast and good. We got a very quick response and the maintenance person is scheduled right away and they showed up at the time stated on the e-mail. We're very happy with the service! read more

Bugs constantly. Nothing works. The maintenance tries to spray. Nothing is working ever. Ruined all our furniture and electronics.

I spent a year at their Apartments. The time spent here was disgusting. No pest control, bed bugs and pests. washer and dryers would break constantly. The plumping would back up from the lines into the tub and sink. Management is clueless and disconnected. read more

Great staff. Very well organized. Always available when there is a problem with my unit. read more

Worst management company ever. They ignore phone calls and emails of tenants, don't fix maintenance requests, and have rude vendors working for them. DO NOT move into any building that is managed by McIntire. read more

I only write reviews when I have had a great experience or a negative one. Working with McIntire has been very easy. I've had past experiences in other complexes (not managed by McIntire) where management was unresponsive and would eventually respond after repeated calls or emails. No matter how big or small, McIntire has always fixed things quickly and took pride in hiring those to fix it. read more

This company has done an amazing job of making sure their tenants are satisfied. Things go wrong as they do and in the end they always do their best to make it right. read more

I just celebrated the one-year-move-in and I'd like to thank all the help of the Mclntire, especially recently services during this pandemic. All the responses of maintenance are pretty quick, usually with one or two hours. I was worried about the efficiency of vendors but in fact they did even better than normal. I like the community and all the thoughtful service. Strongly recommend. read more

Absolute buffoonery and incompetence. Long story short: The property management company mailed our security deposit to the apartment we'd just vacated. Read that last sentence again. We'd provided a forwarding address. We'd called and called. Email after email. Little to no response regarding the return of our security deposit. Finally, when pressed as to why they'd send a check to an address they know to be vacant, Jasmin tells us its the "last known address" they have on record. I was able to provide her the email correspondence with another representative at McIntire, wherein we provide a forwarding address. When I mention filing a formal complaint with the housing authority, we get a thin apology. Finally, one of us ends up having to drive halfway across LA county to pick the check up from the place we legally vacated over a month ago. Jasmin and the McIntire operation are at best incompetent and lazy and at worst verging on criminal. I'm going to be filing a complaint with the pertinent authorities, as this latest episode caps off an entire year of their negligence and carelessness. read more

I have been a tenant for McIntire Management for a short time and I have to say my experience has been great! Our property manager, Ola, is very kind and extremely easy to contact. In the short time I've been renting, she has resolved the few issues I've had (leaking water from pipe repairs and AC unit not displaying temperature) promptly. The leaking water incident happened in the middle of the night and Ola still responded to resolve the issue that very night, which I greatly appreciated. Looking forward to the rest of my lease here! read more

Great response when a work/maintenance order is applied. Website is easy to navigate and upload pictures to the report.