Decided to take a look at a used car they had posted online. Came in for a test drive and made a fair offer per Kelly Blue Book. They wanted 3000 over the fair price not including fees and taxes because of $400 in repairs they made. After being put through the ringer with all the typical high pressure sales tactics, the manager told me that they where not a "museum" and that I was wasting their time. The staff seems to have contempt for their prospective customers. I would not recommend this dealership if you want to avoid being pressured into a purchase you don't want to make. read more

Don't waste your time! Every new vehicle on the lot has at least $1500 added to the window sticker for accessories you won't want like junk floor mats and flashing brake light. I ended up going to Motor Werks in Barrington. They sold me the vehicle for the quoted web price plus the normal doc fees and taxes. They do offer accessories but you decide what you want not what they have decided for you. Great buying experience! read more

After the McGrath St. Charles forgot my lug nuts, had my car face plant into the road while driving, had my car for two weeks to fix and tried to give me my car again with missing lug nuts (that were inside my car on the floor in the parking lot of the dealership that I took pictures of). I went to the Elgin McGrath hoping to get better service, after trying to buy me off with new tires and a lettuce entertain you gift card for trying to basically harm my child and me by giving me a car with missing lug nuts. I had my car serviced last week, which included a tire rotation... BIG MISTAKE...maybe about 4 lug nuts were tight, the rest were holding on for dear life! my car was making the same popping noise that I heard when the St. Charles McGrath forgot them. Completely at a loss for words, checked my tires and could literally with one twist, pull the lug nuts off. One star given only because I needed to in order to write this review. read more

Worst service I've ever experienced from a dealership... I brought in my Infiniti to get looked at because I was told i can only bring the car to a mcgrath dealership to get serviced for the warranty, Chris the Service manager said that they will be sending the car out to a local infiniti dealership because they do not work on "high end" cars and i was fine with that, i received a phone call from Chris a few days later and he told me that a fluctuating gas gauge is completely normal according the the infiniti dealer that he called so i called myself to see what they say and the Service manager at the infiniti dealer laughed and said that is not normal! Chris should have told me that he is not comfortable with the work when i first came in instead of bouncing me around with crap excuses and made me waste a lot of gas and time... if you are looking to purchase any Honda i highly recommend Brilliance in Crystal Lake. read more

Visited recently to get some information about a new car and had the pleasure of working with Elvis. He was so kind, humorous and easy to talk to! The whole experience felt like we were talking to a good friend rather than someone just seeking to make a deal. (It was also dog adoption/bring your dog to work day at the dealership and he was kind enough to let us meet his gorgeous pup as well!) Even though we did not plan on closing any deals that day, Elvis was still EXTREMELY helpful with answering our many questions! Before taking my mom and I on a test drive of the 2018 CR-V, he gave us a very detailed walkthrough of the car. This included everything from looking under the hood to testing out many of the car's features. I could definitely tell that Elvis is very interested in cars and knew his stuff! I was very impressed with his knowledge and confidence on the subject! He has some great sales skills! Overall wonderful experience! Thank you, Elvis! read more

My experience at McGrath was amazing! I bought my daughter a car last month and the sales to the finance portion, it was all smooth and easy. Highly recommend. I can't thank Kelly enough for all her hard work and making sure we are always taken care of! We definitely will be coming back! read more

I had decided to visit this dealership a few months back to see if it was possible to get out of my car early with less then a year to go and into a Civic. I was told it would be close to a $1000 a month. No one in there right mined would pay that. I was taken advantage of not once but twice here. They would not allow me to look at an Accord I was interested in also. I also was interested in the Civic Coupe I was told it would be pulled up when I got there it was not I was told some story why It wasn't there. I had taken time out of my day to do this and I will never come back to this terrible dealer. Last I was told a manager would call me after I talked to customer care and complained. I never got the call avoid this dealer if you can terrible customer service. They also tried to get me to settle on a trim level on the Civic I did not want to do. They should be reported to the better business bureau read more

Don't waste your time going to McGrath Honda in Elgin. They don't want to do anything to earn your business and they have a second act of trying to gauge you with high interest rate financing. Wasted two hours of my time, then I left and went to another dealership that was a little out of my way (Muller's Acura in Hoffman Estates) and had a much better experience. McGrath seems to think that because they are "the largest dealership in the area" that they can treat people poorly and don't have to worry about referrals or repeat business. I'm hoping they are wrong! read more

I bought my first Honda from McGrath/Elgin last January on my birthday! (2018 Civic). We had an awesome experience. I found the car i wanted online, called and went in same day to see David Pounds (Internet Sales Mgr.) It was actually a fun car buying experience! I had a second vehicle ( Chrysler/Jeep product).. I traded that in for a new Jeep product this past summer...To my disappointment, my brand new car needed a new transmission after 2 weeks. I requested a new vehicle..with a resounding NO! The vehicle was fixed, but i was not comfortable driving it anymore. I asked the dealer to get me into a new vehicle, they did not do that either! We already loved our Honda and the buying experience at McGrath/Elgin..so I took a chance and went back to see about getting a new vehicle there. Once again.. David Pounds, Jim Martinez and Louis made this possible!! I got a great 2019 Honda CR-V!!! I love it...Every person at McGrath Honda is truly dedicated to customer service, and making car buying fun! Go McGrath!! GREAT JOB McGrath HONDA YOU ARE 2 FOR 2.. All McGrath Honda's in our garage. FRIENDLY, PROFESSIONAL, FUN...THATS CUSTOMER SERVICE !!! read more

My parents (who are in their 70s) were looking for a used Honda Odyssey. They have a 2001 with 275k and love it. Just time to freshen it up. They are not the most computer savvy so I helped them locate Hondas in the area to consider. We came upon a 2015 Odyssey with low miles on it at McGrath in Elgin. I called in to find out some info on the vehicle before talking with my parents. I talked to Matt in the internet sales department who seemed helpful and friendly. After telling Matt that my parents were all cash buyers and asked about the price (listed at just under 30k), he said that he was not allowed to negotiate over the phone but he felt they could definitely get a few hundred knocked off when they came in. Told him I would not send my parents for a 2 hour drive unless all cards were on the table. We got my parents on 3 way calling and talked any additional fees (tax, title, license, doc fee was it). Repeated to my parents that he thought a couple hundred bucks would be knocked off too. Today my parents go to McGrath in Elgin to buy this vehicle. Thank God I called them an hour into being there to learn that my mom was unhappy that they were being asked to pay an additional $1600 for body side molding, floor mats, splash guards and trunk container. Needless to say, I was livid. The cargurus ad clearly showed these as included in the price. I told my parents I would advise them to walk away from the deal as it seems like McGrath was trying to get extra money out of them. Told the sales person, Dinesh, to go get a manager as I was done dealing with him. Miraculously, Dinesh returned and the above accessories were now included in the price. You may be saying to yourself, "good for you, you got what was promised". You are right. However, I truly feel that this salesperson and this dealership tried to take advantage of an older couple ready to buy a car. Dinesh conveyed that these items are usually add-ons. He said that the ad on cargurus should not have listed them and therein was the issue. **NOTE** I did go check the McGrath Elgin Honda website after getting off the phone, to my shock...the accessories were listed there as well as part of the deal. Nice try Dinesh. Had I not called to see how things were going, my parents would have overpaid. Based on this, I will not ever consider buying a car from McGrath. I will never recommend them. They had customers for what should have been an easy, all cash out the door experience and tried to rip them off. Unacceptable. My parents ended up buying the vehicle and I am sure it will be a good one. That few hundred bucks that Matt thought could be knocked off the price, well that never materialized. When questioned about it, Dinesh said he had no room on this car. Something tells me had my parents ponied up the $1600, there would have been a little room. I wish I could have gone in person with them to get this car. The stress that was caused would have been avoided and I am sure there would have been a few hundred knocked off. My gut here is that Matt did not bring up things he thought would not be followed through on. Unfortunately, that is not enough for me to feel any better about what happened or change my opinion of McGrath as a whole. read more

The sole reason this earned even a "2" was the courtesy of our sales lady Lana, the remainder was A HORRIBLE experience! Let's start with arrival. We walked the entire area of vehicles without seeing one sole person. We then turn to walk in to FIND help when a tall bald male employee watching us out the window sees me spot him and he rushes AWAY from the window with the obvious impression to avoid us. Ok, game on you lost a possible sale mister. I request a female salesman based on that and meet a friendly person named Lana. We wait for her to finish her sale and she shows us two vehicles, one wroth a bad Trans and the other that was soso.We thank her for her time and she asked if we can wait a the manager likes to thank people personally for stopping in. A man walks out briskly quickly saying, "thanks for stopping in" and turning away obviously uninterested and busy. e Walk out the door and someone is up our rat behind us trying to rush by (ironically the same manager) so that he can put a hand scribbled sold sign in an older car. No excuse me or anything, wow. We go to back up our vehicle to have him once again trying to pull that same sold car by us making US wait for him. Nice impression, you deserved a 1 star rating. read more

Went here to check out a Kia Sorento. Aldo, was very nice and easy to talk to in explaining details on what they offer. I wanted to bring in my mechanic or take the car to my mechanic to have it checked out and he said they don't allow that which was red flag number one. Then he went on to say they take pride in their mechanics and I explained your mechanics have very bad ratings on Yelp so I wanted my mechanic to check it out. I then left it at thank you but we will be looking elsewhere. Then he called back 10 minutes later asking where my mechanic lived to see how far it was. He said if it was not during peak hours I could take it but guilt tripped me for him living 45 mins away. The gas pedal was a little stiff so I wanted it checked by someone I trust. I am having my mechanic look at another car right down the street and that dealership said your mechanic can come here and we can put it on a lift for you, no problem. I should have read reviews on this dealership and the things they try and pull. Granted, mine was not as bad as others that I have read but I feel it was heading in that direction. read more

This dealer is pretty much verging on fraud! To anyone thinking about going please be fully aware of the following. As soon as they receive a vehicle from Honda they immediately install a host of dealer added accessories to every vehicle. By every vehicle I mean each and every single vehicle on their lot. 1000 vehicles in total. The price advertised on their website is the price without these added accessories and the price they provide to you to come look at the vehicle is also without them so when you arrive at the dealer the vehicle you were interested in immediately has a $1500 additional charge on it for these dealer accessories you didn't ask for. This is totally wrong!! They do not detail this information on their website. The manager there told me that EVERY Honda dealer in the Chicagoland dealer does the same thing. Complete and utter lie right to my face. My advice is to go to an honest dealer who is up front and truthful about there lowest price on the vehicle before you take your time to go and even see it. What they do here is just wrong!....why do I wanna pay $1500 for some wheel locks, some all weather mats, splash guards and some flashing rear brake light?? Really!? Do yourself a favor and avoid this place. Unethical business practice. read more

I was helping my son and daughter-in-law purchase a new Odyssey for the family. We worked over Kevin and his manager Mohammed for over a month. Nothing seemed to jive with our schedules, the price for the car, and the right car. Kevin was more than cooperative, he had superior knowledge for a salesman of his age, and the fact that this was a new 2018 model made him to be very impressive in front of the customer. This never happens to me, rather I get upset and just walk out of the dealership, that's my usual experience. But these guys hung in there with all the changes we made, all the negotiating we did, and we finally closed the deal today when frankly it looked like we were going to walk away. They did a great job and I was always impressed with the way they handled themselves. During the process we checked around with many dealers and in the end they had as good a deal as any of them. We are so happy with our deal. read more

If my husband, Greg, had read yelp reviews as I do, he wouldn't have taken his car for an oil change and tire rotation at McGrath Honda. He has gone there for many years. There have been incidents but well... it's convenient. He went there for an oil change and tire rotation, and waited 1 1/2 hours!! Which in itself is cause for a review. When his car was FINALLY done, they apologized for the wait and said they would give him a free oil change the next time. He paid for both and left. The next morning he went to his car, and saw the slit and wear on the tire in the SAME PLACE! They didn't do the work and still charged him for it! He called back, his advisor was Don Evenson. He told Don that his tires hadn't been rotated and he paid for it, Don told him they only rotate the tire if there's wear on them unevenly. Greg said yes, that's how I know it wasn't done. Don said he would look into it. He called back and said, "The technician said he didn't rotate the tires" . DUH! Greg said" Then why did you charge me for it?" Don doesn't know what happened but he offered to square it on the next visit. He said he didn't have the authority to refund. Greg said , "No, get me the refund office." After 2 days and multiple calls, he was about to put a dispute on the credit card, and he saw the refund for the tire rotation. So the question is... How many other times was he ripped off? read more

Why isn't this showing up in the recommended reviews?!?! Shame on you yelp! All you do is post negative reviews, but here is my detailed glowing review and you won't post it. Here is my legitimate review of my experience at McGrath... My wife and I just bought another car from McGrath Honda in Elgin and I have to say, what a great hassle free experience! Robin, our sales associate, was extremely knowledgeable about the vehicles we were interested in and helped us to pinpoint the vehicle and features most important to us. Once we decided on the vehicle with the specific features Robin searched inventories find the perfect fit and found it! Carl, the sales manager, was great in helping facilitate the process of getting the car to the dealership. His tenacity and dedication to ensure delivery was outstanding. Robin again stepped in to obtain the vehicle and stayed in contact with us, answering any and all questions along the way. What a extraordinary touch! On delivery day we were introduced to Mark, the general manager. He was sure to congratulate us on our new purchase, and was very gracious and warm. Lee, the finance manager, also hit the ball out of the park. He made us feel comfortable during signing. Not easy to do. He spoke about warranties and options in a calm relaxed manor. He answered all our questions very professionally, helping us to understand our options and pick the best possible coverage for our new vehicle. Robin again stepped in to help us understand how to use our new vehicle with all the options we chose. We decided on the full road sensing package. He paired our phones and helped to go over any other questions we had. It was an wonderful final touch. I was sure to use the names of all employees engrossed in our sale as I feel it is important to give credit where credit it due. All involved from the moment we walked in, to the second we drove off were exceptional and played an integral part in making us feel comfortable, relaxed, and valued in our car buying process. read more

Yelp does not allow me to give less than one star. Horrible and worst service I have ever seen. The people here does not know how to handle customers. I bought a Certified Honda Civic from them, they did not tell me anything until I paid some money and booked the car. On the day of delivery the finance person took us to a room and sold us a extended warranty. When we called the coverage company they say this policy does not cover most of the part and the dealer sold us a wrong policy. We gave it for cancellation and it has been over 20 days now and they have not yet processed the refund. The coverage company says they did not get a request yet from the dealer to cancel the policy. When called the dealer no one picks the call. Also when I got the car, they gave it without fixing the things they promised and I had to run pillar to post to get things done. They do not care once you buy the car and are the most arrogant people I have ever met. Only advice to others is to better go to a different dealer even if the price is high, as customer service is something these people never know about. CRAP CHEATS WORST dealership. They do not answer your calls or return your calls if you leave a voice message. Their sale persons are bunch of people who do not know anything and are not capable to answer your questions. read more

We had a wonderful experience at this dealership! David Pound and John Ridings were extremely helpful, knowledgable, professional and efficient. I will definitely be going back to purchase my next Honda from them as well as sending family and friends to McGrath Honda of Elgin. If you are looking for great service, expertise and price, this is the dealership for you. read more

Service: Scheduled an appoint for an oil change for my Accord, took my car as soon as I pulled up, was done within the estimated time. No complaints, and Cj was a great help! read more

I had called the dealership twice to ask questions about a specific vehicle. I told them that I live an hour away but I was coming to see this car and they said they would have it ready. After arriving at the dealership, we were greeted. We were waiting about 30 minutes and then we were approached by a different person who told us that the vehicle that we wanted to see was not there, but at another dealership for repairs. I was not happy, since I had driven an hour, but I decided to look at another vehicle. I decided to purchase this car, and McGrath offered me $500 for my trade in- worth $6,000. I was, again, not happy. I made an offer and we came to an agreement so I was able to purchase the car. When we were finished, as I was driving off the lot, I realized that my gas was completely empty and all four of my tires had low tire pressure. Overall, the experience was NOT GOOD and I feel completely taken advantage of. I tried to follow up 5 times and let someone know about what happened and no one cared or would do anything to make things right... read more

I wish I could give them ZERO stars. Absolutely the WORST place to buy a car. WORST customer service out of any dealership I've ever bought from. Will NEVER recommend them or purchase from their establishment again. Numerous unreturned phone calls. Voice mails left that have never had a call back. Managers answering their phones and saying they will call you back, that they will set up appointment times to get you in, all of which they never do. TERRIBLE place to work with. They are quick to sell you a vehicle, but after that, they could care less about customers. Once you buy the car they won't pay you any mind. They promised me a grad assist down payment and told me all I needed was a transcript which I brought in and they said was Invalid. To having to go in a re-sign paperwork because I was denied the grad assist down payment. To them promising me when I bring in an official letter from school that I would get the downpayment reimbursement. Which was again denied. It took over a MONTH to get an autostart installed because there was a HOLD on my account since I didn't bring in "Proper" paperwork for my grad assist downpayment. Then they promised that the autostart would get installed one day and then said they had to reschedule it 3 times due to not getting the company out to install it. Then when they finally came out to install it they said my computer system was TOO up to date and needed to get a different part. They had my car for 3 days due to this mess up on their part. They said they would put a rush on my car to get it installed which they of course didn't. Absolutely terrible the worst experience ever. Everyone there has no idea what they are doing. You will talk to 20 different people to get an answer and then they will say we can't help you. Just TERRIBLE! DO NOT PURCHASE FROM THEM! You will regret it! read more

I was scammed...4 hours of useless negotiations which would end up costing you nothing like you have agreed upon. Shady and not trustworthy. I feel guilty i made it all happen. The least i could have sone is to walk out that door. Piece of advice, check your breakdown of payments before signing up. read more

My daughter recently bought a used Certified Honda Pilot at McGrath Honda in Elgin.She was thinking about getting a new vehicle but the salesperson was able to save her thousands of dollars by showing her the preowned Pilot.He took the time to show her all the options on one sheet of paper.It had low miles with a warranty for up to 4 years.Any car buying experience takes time so we didn't feel like she was being treated unfairly.I agree that water should be provided since it wasn't even available in the vending machines.We pulled off the lot with a full tank of gas and a feeling of satisfaction.We didn't have the negative experience expressed by previous posts.I say give them a try. read more

Made a deal with these jokers over the phone after an all day conversation. Was assured on numerous occasions during the phone call that we could work out the details upon my arrival but it was basically a done deal. After a 5 hour drive (one way) I was told upon my arrival that 1) They would not accept the financing I already had in hand through my own lender. When I insisted and they finally called my bank to verify my loan they reluctantly agreed all the while pushing me to sign a "back-up contract". At one point they told me that they couldn't sell me the car unless they had the "back-up contract" "on file". I was also told that they needed to run my credit to make sure I wasn't on the "terrorist watch list". 2) They presented me with a purchase price that was $2000 more than we had agreed to on the phone and $1000 more than the vehicle was listed for on their website. They also had my trade in listed for $500 less than they had originally said. I said "no" and left and started the 220 mile drive back home. An hour into the trip they called me and said they would take the original deal! WTF?? Ah, thanks but no thanks. Enough time wasted. read more

Horrible experience with ordering a part from this place. First of all the part was suppose to be ordered in the beginning of May. I had to call myself to check up on the part since weeks had passed and I was told the part was never ordered. I then called a third time and was promised it was ordered and that I would get a call back and I never did. Now it is the end of June I called the service dept. and was told the part was never ordered. Right away the part dept. blames this on the service guy whom I delt with in the very beginning. The guys that work there are very incompetent. I would never buy a car from this place or ever take it in for service again. read more

Darek Smorczewski was more than helpful while helping me pick out my first car. He knew absolutely everything about all of the cars the Honda sells, and made choosing the right car easy. If you are buying a car at Elgin Mcgrath, ask for Darek to help you. You will have nothing short of an amazing experience. read more

TERRIBLE EXPERIENCE!! Do not shop for a car here. They used a very devious bait and switch strategy on my wife thinking she was not an experienced car buyer (but she is). They would not come down on price for 2013 Honda Civic at all and after keeping my wife waiting for 45 minutes to make sure she had alot of time invested, they came back and tried to actually increase the final price by trying to sneak in BS things like theft protection and unecessary warranties. Very dishonest people. The main saleperson she dealt with was John Collegian but others were also involved. Stay away from this place. Went down the road to another Honda dealership and had a very pleasant experience. read more

Darek was fairly straight forward and seemed very interested in working with us to get the car that we wanted, however was very turned off by the actual purchasing process. A lot of high pressure sales tactics used to push the extended warranty, "Total McGrath Experience", accessories and their Perma Plate package. They would not speak in straight terms or prices would only quote how much thing were per month for the life of the loan and had to pull out my phone to use a calculator to find out that they wanted to add $5000.00 for extended warranty which they quickly acknowledged with out looking at any other computer or paperwork indicating he could have told me up front when I asked how much the final cost would be and then quickly counter offered the same package for $2000.00. After politely declining several times a manager comes in to "make sure everything was explained well" which is another sales pitch. When I was going to walk out they smoothed things over by giving me "free Gap Coverage" a $500.00 value which I had to pay taxes on. After reading the fine print it states that if you make a significant down payment, which I did, it would not be of value. Also there was a $600.00 "miscommunication" ,in their favor, on the negotiated price that I caught after looking over the paperwork closely. I was offered the Perma Plate package for $600.00 and when I declined they came back with we will give it to you for half price and it will only cost you $5.75/ month which added up to $500.00, not exactly half price. Final word, Love the car but if you decide to buy there have a lot of time to comb over the paperwork very closely and be prepared to have a "timeshare like" high pressure sales approach. read more

Im not sure you could have a smoother more drama free purchase experience than we had. Kevin Schwartz was great to work with. Knowledgeable and not high pressure. Could tell he was passionate about his products. Dealership was beautiful. Don't have anything bad to say really. Would go again. read more

Just bought the 2016 Pilot and had a good experience. I worked with Tom and he was very pleasant to deal with, as was the finance department and everyone else. I would go back for my next car. read more

I just bought a Honda Civic, the salesperson, Greg Domaszewski was very knowledgeable, professional, and helpful. I am happy with my purchase. read more

The epitome of use car sales people. I was told I would recieve a manual for the CRV I bought my daughter and 6 months still waiting.

I went in and purchased a vehicle from Anthony Juliano. He was a great sales consultant to work with. I went over my expectations during the purchase, and I never got the usual high pressure sales pitch or agenda. The entire staff was friendly. The dealership itself is clean, and modern. I wouldn't hesitate to purchase another vehicle from this location. Thanks for the new 2017 Civic hatchback sport, Anthony! read more

i will give this dealer 00000 stars,very bad experience,i bought a vew 2018 honda accord hybrid,after couple weeks i started hairing a lowed noise when i put it on reverse and put on the brakes,i took it back ,they said that they found the noise but i have to wait if honda will do a recall on it ,do not buy a car from Mcgrath honda in elgin il, untill you make sure that has no problems,they are bunsh of scamers and liers in there,and their mechanics do not have the experience to work on your car , read more

We shopped brands and Honda dealerships, and once we met Anthony Juliano at McGrath Honda of Elgin, we knew we'd found not only an extraordinarily polite and knowledgeable sales rep, but a dealership which values our business and treats us as preferred customers. From start to finish, the process was stress-free and efficient. No one pressured us at any time with add-ons, extended this or premium that. They simply said, "This is what is available if you're interested." The Pilot we wanted was my vehicle, but my husband was so impressed by both the product and service, that he bought a new car for himself from Anthony that same day. read more

STAY FAR FAR AWAY! ! ! I was in the auto repair industry for 8 years at a dealership and this is the worse I have seen. Was quoted a price OF $1,250 from George (salesman moved to service 2 months ago) for replacement of the at converter on a 2010 CRV. I thought this was a good price because I called Midas for an estimate and was told it would be between 1,100-1,200 if all went well and a O2 sensor didn't strip coming out. He also gave me a price of 258.00 to do the rear brakes. My wife went to get the car after work and was SHOCKED when the bill for the cat converter was OVER $1,700.00. I spoke to the service manager about this and he assured me they would make things right. Now this is about 5 days after the service work was done when I spoke to him again. He told me that he had spoken with another service writer in back named TJ and TJ remembered hearing George tell me on the phone that it would be over $1,700.00. He must have ONE FANTASTIC MEMORY TO REMEMBER ALL THE ESTIMATES HE OVERHEARS OTHERS GIVE OUT OVER THE PHONE OVER THE PAST WEEK! ! ! So Zach the service manager told me there is nothing he could do because George,the service writer of 2 months has a collaborating witness. So in other words "WE SHAFTED YOU FOR OVER $500.00". I have filed a complaint with America Honda Corporation and am waiting to hear from them. I will be telling everyone I come in contact with for years to come about the screwing I got. read more

I purchased a Odyssey from McGrath. From the moment we walked through the front door we felt like we had made the right choice to go to McGrath. The girl at the front desk was very welcoming. The salesman (Dave) very personable & professional, not pushing AT ALL! We never felt like we were getting the strong-armed approach to buy like some dealership. He had no problem letting us drive as many cars as we needed during the process (very unusual). And we sensed there was a genuine appreciation for our business. Since our purchase, we have patronized the service department for minor things - tire rotation, oil changes, etc. Jerry always knows who we are and greets us like an old friend. He has always been up front about how long it will take to complete. And of course, those free car washes have literately saved us almost $200 a year = LOVE IT!!!! I would strongly recommend this dealership, they know how to treat people right, I'd be very surprised if anyone else said differently! read more

Service is overpriced and takes much too long , as per usual with dealerships. My main complaint is that they have ABSOLUTELY ZERO RESPECT FOR CUSTOMER WISHES OR PRIVACY. After unsubscribing countless times from their email lists, emailing and calling numerous times to stop the relentless emails, and threatening to report them to the Better Business Bureau for abusing my personal information (it's worth noting they have also had a number of complaints at the BBB), I continue to get tons of junk email from them. With no response from anyone there, I have now decided to review them on every site I can find. Don't waste your time on a company that has no respect for you. read more

My husband and I were in the market for a new car. Mike was the very best in explaining all our options, which crv's were available that met our criteria, he even took the radio pre-sets from our trade-in and set them up in the new car! Nice touch. The only negative is that the process took a long time (It always does), but Mike used that time to fully explain a lot of the features on the car. Everyone treated us nicely and was very respectful. Can't say enough good things about Mike and McGrath. read more

How hugely can a car dealership screw you? My '06 Honda Element is nearing 100K miles, so we decided it was time to get the timing belt, hoses, fluids, etc. done. Brian didn't want to take on task - big job. So, he physically went into the dealership and sat down with them about what they recommended, made the appt. and with a quote of $1,300 (!!!!!), decided to get some recommendations and talk to some independent mechanics. What does he find out from the first mechanic he talks to? MY HONDA ELEMENT DOESN'T HAVE A TIMING BELT - IT HAS A TIMING CHAIN! And, if it needs to be replaced EVER, it probably wouldn't be for another 4 years or so. DO NOT TRUST THIS DEALERSHIP! read more