Service here from Rudy is excellent! I don't know anything about the sales side...yet. But the service from Rudy as a service advisor is excellent..early on there was some issues but he helped clear them up. The quick service area is great too the works package came in handy when I had a tire beyond repair and the insurance replaced it. read more

This dealer is as bad as the ratings show. 1. They have a BMW x1 listed with a mere 7k miles at $26k and the RIMS DON'T MATCH. Pathetically, when I called no one knew of this mismatch thus could not answer why..."but the car is perfect" they said...oy 2. Misleading: listing states "clean title" when in fact it's a branded title. It was a lemon buyback. I would never work with this dealer. Again, just look at the ratings. read more

Absolutely horrible trying to buy experience. I'm telling them I will buy this vehicle, i have a check ready, but I'm out of state and need to hammer out details before I drive out there to finalize purchase. Like robots, all sales people keep repeating "your best leverage is to come to dealership in person, we do not negotiate over the phone". I asked how exactly does that work for out of state buyers? Answer "your best leverage is to be here in person" I asked to speak with finance manager, they declined my request. I asked for a photo of bed of the truck. I was told they don't have one. I said, well can someone go out to the parking lot and take one? Ohh.. yes they can. Absolute horror show. read more

I visited Huntley Ford to purchase a used vehicle that was advertised at $34,997. During the sales process, the out-the-door price increased to approximately $54,000 after numerous added fees, which I found unreasonable and misleading. The added charges included: * $4,000 for "transport/service" * $1,000 for VIN etching, which I did not request * Approximately $9,000 for extended warranty coverage, Aglaze, and a multi-card program, all of which were added to the sale price without my consent or prior discussion I have never experienced a dealership that includes extended warranties and protection plans in the initial price without first consulting the buyer. While these items were later explained and I was told they could be removed, it felt like a tactic designed to see whether a customer would notice the added costs. This raised serious concerns about transparency and felt similar to a bait-and-switch practice. After I questioned the charges, some add-ons were removed and the price was reduced to $40,000. However, this amount still seemed inflated. I ultimately decided to walk away from the deal. I later spoke with a friend who works at another dealership in the same county. Based on local tax, title, and standard fees, a $35,000 vehicle should total approximately $38,000 out the door, not $40,000 or more. This indicated that Huntley Ford was still including roughly $2,000 in unexplained fees, which they refused to remove. The following day, the advertised price of the same vehicle was increased to $36,997, nearly identical to the amount they would not remove during negotiations. Overall, I believe Huntley Ford failed to honor the advertised price and lacked transparency regarding fees. I am submitting this complaint for you to be aware of these pricing practices and to caution future consumers to carefully review all charges before proceeding. read more

Bait and switch. Advertising Highly valued cars that are not actually available in their store. They use online shopping sites to get you to drive to the store and never produce the car. Watch for cross-dealer version where they say it is at our other location...I thought they would get caught by now. read more

Great experience, got the truck I wanted at a great price!! Would recommend them if you a Ford!! Thank you Igor!! read more

Huntley Ford - Car Dealers Near Me - Huntley, Illinois

My husband and I were prepared to purchase a vehicle from this dealership. We made an offer of the published online price. The dealership countered with an offer that added $1995 delivery fee and $995 for VIN number etching. The delivery fee was already included in the MSRP. They were trying to hide these numbers in the fees. We were told that they purposely publish lower online prices to get people in the door, because the dealership is in a more remote area. We found the dealership to be deceitful and sleazy. We walked away. read more

Came in looking for a specific car I saw online. service was fast and easy. I will say they pushed for a positive review. Asking me to post it twice. I didn't notice any of the negative reviews until they asked me to post one. Which started getting me worried as I was filling out paperwork. Probably looking to even out all of these bad reviews. I told them the highest I could do and then they did like ten dollars over it and didn't find out what I was paying until I signed paperwork. There was no verbal conversation about what number they could make happen for me. I did get a pretty good deal on a used car that was very under market value. But the communication between client and dealership needs to be better. Edit. I went home reviewed paperwork and realized I paid almost 3k more than the listing price. With an additional 2k+ road vantage service contract that was not in the itemized list I asked for in person. Listen to the reviews and do not bother. read more

This dealer is a scam. Visited this dealer and test drove a 2018 Nissan Altima stock # 25404A with 51k miles priced at $12,444. The salesman and finance manager came with an offer after taxes/fees of $24k plus. Double the price of the car. It was nonsense with all these fees. They had a fee for the work they did on the car (oil change, front and rear brakes, rear shocks, etc.) to pass on to the buyer. The numbers did not add up. They are crooks. We walked out. I screenshotted the car ad and since we left they raised the price of the car to $13,496. Another couple buying a car behind us was also skeptical of their trade value and their new car offer. I advise you to stay away from this dealer. If I could give them negative stars I would. Worst experience ever read more

Huntley Ford - Car - Car Dealers Near Me - Huntley, Illinois

TITLE: DISAPPOINTMENT OF A 16 YEAR OLD On Friday, March 6 at approximately 4:30 p.m., my wife, son, and I entered Huntley Ford. As we walked in, we passed five salespeople who were looking at their phones and did not acknowledge or greet us. I commented to my son in the vestibule that those individuals had just lost the opportunity for two vehicle sales. Shortly after, a salesperson named Joseph Basile approached us and introduced himself. Nice guy. We informed him that we wanted to view a 2020 Ford Edge Titanium advertised online for $13,222 for my son, and that my wife was also interested in potentially looking at a Lincoln Nautilus or Cadillac SUV. After test driving the Ford Edge, we began discussing price. We were initially presented with an out-the-door price of $17,800 including taxes and additional coverage. I declined and offered $14,500 via cashier's check. After speaking with his manager, Joseph returned with a counteroffer of $15,400. I then countered with $15,000. Joseph again consulted with his manager and returned agreeing to that amount at 7:30pm. We shook hands and I initialed the offer. That evening Joseph messaged me asking that we arrive the next morning between 8:45 and 9:00 a.m., before the dealership opened. We arrived at 8:50 a.m. on Saturday, March 7. We were given the keys to take the vehicle for another test drive so our technician could briefly inspect it and so we could stop at the bank for the cashier's check. At 9:34 a.m. I messaged Joseph that we were headed to the bank, to which he responded with a thumbs-up emoji. We then returned to the dealership with the check in hand. Joseph stated he would begin preparing the paperwork while my wife took another test drive of the Nautilus. Again, he asked us to finance and make two payments then pay it off. After walking back and forth between his desk and the manager's office several times, Joseph eventually informed us that the Ford Edge had "just been sold." Given that we had the vehicle both the previous evening and that same morning, and that we had already agreed to terms and initialed the offer, this explanation seemed highly questionable. We were then offered a 2017 Ford Explorer with approximately 20,000 additional miles for the same price. This strongly resembled what is commonly known as a "bait and switch," a matter I intend to discuss with legal counsel and report to the FTC at ReportFraud.ftc.gov. We left the dealership extremely disappointed, particularly my son, who believed he had just purchased his first vehicle. Ironically, I still had the keys to the Edge in my pocket when we walked out. I later noticed a woman examining the same vehicle with another salesperson, which further suggested the car had not actually been sold at that time. It appears the dealership may have preferred a financed buyer rather than a cash purchase and therefore pulled the vehicle from under us despite our written agreement and cashier's check. As a result of this experience, Huntley Ford has now lost my personal service business of the past two years, the service business of three coworkers, and parts business from a local small business owner who will now take his work to Bull Valley Ford. Additionally, they lost our potential purchase of the Nautilus. When I later checked their website Saturday night, the vehicle was still listed and the price had been raised to $15,111. This entire situation reflects extremely poor business practices and raises serious concerns about deceptive sales tacti read more

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The person who handed me papers (of course without clear communication on what the papers were or how binding they were) did not allow me to take a photograph of the finances. On a $14,500 used car, the total came out to a little over $24,000. How did they get these numbers? They lied and tacked on stuff to steal all of your money. Was even gaslit by the "Regional Sales Manager" who threatened me after I said "I was told I can back out, so I am trying to back out." Do not trust. The associate Dmitriy is slimy, like all used car salespeople are, and will not apologize for lying to your face to get sales numbers. read more

Repair inspection fees are outrageous and actual repair quotes are even worse. Do yourself a favor and take to a local shop, be smarter than me. They break commitments and are the reason why car dealerships are viewed as slimy. Purchased a car there (bad experience) took for repair (worse experience). read more

I would be aware working with this dealership! This was by far one of the worst experiences, trying to get information about vehicles for sale on their lot. I'm a customer from St. Louis Missouri that was requesting information from them that they would have to request from the manufacturer on their behalf, due to them selling a branded title. Would not consider helping me unless I came up to the dealer. Totally crazy I'm willing to drive 400 miles to buy a car, but they won't give me the information beforehand. Ask several times to speak to Paul (Thinking this is a real person because I have an email correspondence from a guy named Paul )when I was speaking with Bella, only for her to refuse to give me to Paul saying He was busy. So I asked to have him call me back and she refused. I asked to speak to a manager or be transferred to somebody else because I didn't wanna work with her anymore. She refused so I hung up and called back and I got Candace and Candace explained to me that Paul is an AI bot. Literally just wanted to work with one person to request information so I could purchase a vehicle. What a clusterfuck. Today they tried to follow up and provide me info I already had....this place is a joke just like Candace and Bella who work for them! read more

Wow..I would stay away from this dealership if I were you. I'm a buyer and located the vehicle that peaked my interest. I called and spoke to two separate "sales" staff and a finance contact who said I would need to fly in (mind you over 1,000 miles) and sit down to do the deal. Who in their right mind would fly one way to a dealership whose reviews speak volumes putting all the cards in their hands? Their excuse "we are a high volume dealer". This truck has been sitting on their lot since May. read more

purchased a used car 6 months ago, just had to pay $450 for a to upgrade pre collision assist, I can't believe they didn't do this when I purchased car. Be sure to ask for all the system updates if purchasing a car from there! read more

I've asked this dealership multiple times to stop calling me, and the calls have continued anyway. At this point it feels more like harassment than customer service. On top of that, they are advertising vehicles that have branded titles, which is something buyers absolutely need to look out for. While that information may be disclosed somewhere in the fine print, it's not always obvious up front, and many consumers won't realize what that actually means until it's too late. Between the persistent unwanted calls and the inventory practices, this is not a dealership I would recommend. If you're considering doing business here, ask very direct questions, read everything carefully, and proceed with caution. read more

BUYER BEWARE!! Unless you like BAIT & SWITCH tactics & FALSE ADVERTISEMENT: they lure you in with a "great price" and when you agreed to pay the price advertised, they come back with an out-the-door price $15,500 more!! A $46,444 vehicle is now over $62,000. How can that be possible, you might ask? Made up FEES! Tax, title, license (as expected-but was not adjusted to my state tax rate), document fee, and an approximately $5,000 " accessory package" that they " always add", an approximately $4,000 "transport/service" fee, an approximately $1,000 Vin etching/nitrogen tire fee, etc. these FEES are NOT NORMAL. Their business practices should be illegal! It looks like the financing practices are also shady noted for things like not accepting cash, refusing to let people use their financial institutions preapproved offers, forcing you to finance through them so that they get a commission kickback. Keep in mind this is not special financing which would be normal for new vehicles.. not used vehicles. The rates are awful for people with good credit, 2-3% points higher than other banks! I can only imagine that the people actually buying cars here are the ones that have no clue how this process should work. Take all the other low reviews into consideration and GO ELSEWHERE! Side note- the vehicle I was looking at had a transmission replaced at 30,000 miles... yikes! Ask questions and review the service records. They also raised the price of the vehicle $2,552 after we left! (Steve in sales was nice, polite, patient, and had no control of the outcome of the sale, but still did his best to help.) read more

Huntley Ford - Price increase!! - Car Dealers Near Me - Huntley, Illinois

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If you're looking to get scammed, this is absolutely the dealership for you. My husband and I contacted this dealership in advance because we live over an hour away and wanted the out-the-door price on a vehicle they've had sitting on their lot since August. They flat-out refused to provide numbers and insisted we come in person. That should have been our first red flag--but we decided to give them a chance. We made an appointment and drove all the way there, only to be immediately treated with clear disinterest and judgment the moment we said which car we were there to see. The salesperson barely spoke to us, gave us a cold shoulder, and reluctantly brought the car out. The photos online must be heavily edited because in person the vehicle had chipping chrome and visible rust on the driver-side door. The test drive was painfully awkward--silent, uncomfortable, and unprofessional. Things only got worse once we returned to the office. Once again, we asked for the out-the-door price and were met with the usual deflection: "How do you plan to finance?" We asked multiple times for the price and still could not get a straight answer. Eventually, we were told that the advertised price is ONLY valid if you finance through them. If you don't, they quietly add an additional 7% to the online price--something they conveniently don't disclose upfront. At this point, it was obvious the salesperson was unhappy that we weren't financing through them and began questioning how we'd be paying and who we were approved with. After we named a well-known, reputable lender, he went to "talk to his manager" and came back saying they don't work with outside financing at all because it's "a pain." Excuse me--what? We clarified by asking if they would refuse a full check for the vehicle (essentially a cash purchase). His response? They would only accept it if it came directly from our personal bank account. I've never heard of a dealership--especially one sitting on a car for five months--turning away a ready-to-buy customer over this. Red flag after red flag: * Refusal to provide out-the-door pricing (even in person) * Hidden price increases if you don't finance with them * Discrimination and judgment based on age and financing choice * Refusal to work with outside lenders * Unprofessional, uncomfortable sales experience This dealership is not interested in selling cars--they are only interested in squeezing maximum profit through their financing tactics. We will be reaching out to Ford Corporate regarding this interaction, and I strongly advise anyone considering purchasing a vehicle here to take your business elsewhere. You deserve transparency, respect, and honesty--none of which you'll find here. read more

NO stars. Wanted to see the cars on a Sunday and was unable to due to it being gated closed with threat of police presence if entered. I will not buy from them, nor will I recommend anyone I talk to buy from them. Extremely POOR business. read more

We visited Huntley Ford on a weekend evening to look at a vehicle and, unfortunately, our experience was very disappointing. From the start, we were greeted by a salesperson who came across more like a scripted call center representative than someone genuinely interested in helping us. The interaction lacked personality, respect, and any sense of customer service--it felt robotic and impersonal. After test driving the vehicle and deciding we were interested, we sat down to discuss numbers. We made it very clear that we were prepared to purchase the vehicle outright with a cash offer of over $30,000. Financing was not something we were interested in. Despite repeating this multiple times, we were told that cash offers were not accepted and that they only work through financing. When they finally did agree to consider cash, they raised the vehicle price by several thousand dollars. A couple of days later, the car's price was lowered online. When we called back to ask if they would now accept a cash offer, we were met with the same robotic responses--essentially refusing to answer and instead telling us to "come in and discuss." I explained multiple times that I had two small children and was not able to come back in just to find out if they'd even honor a cash purchase. My calls were transferred several times, and I never truly felt that I spoke with a manager. Instead, I was dismissed, talked down to, and told that if I wanted the car badly enough, I should bring my young children in and go through the process all over again. This approach felt extremely disrespectful and unprofessional. The dealership was unwilling to have an honest conversation over the phone, and it became clear that their primary concern was steering customers into financing, where they benefit from kickbacks. If you're considering purchasing a car here, especially with cash, I would strongly advise against it. The experience was frustrating, misleading, and ultimately a waste of time. There are far more transparent and customer-focused dealerships to do business with. read more

Absolutely HORRIBLE experience at this stealership. Run away as fast as you can. My wife called to set up an appointment for a used vehicle and test drive it. We are about 2 hours away from this place, mind you, and she told that to the lady as well. She confirmed it was available and said they'd clean it up and have it ready for us. Told her we would be on the way then. When we arrived and sat down with a salesman, he told us to hang tight while he disappeared for about 20 min to grab the keys. Finally he came back to tell us that the car's battery died after some test drive the day and the car wouldn't be drivable now. LAUGHABLE. I immediately wanted to leave, as I explained that we just drove from 2 hours away and at any point if they truly went to get the vehicle ready for us prior, they simply could've called us and let us know. Nonetheless, being the greaseball these salespeople are, he convinced us to take a look at the vehicle and see if we could work something out. He drives us to some off-site lot (never did that before) where they have a bunch of inventory and there it is. I kid you not, it looks like this vehicle hadn't been touched since the day they got it. This car has been on their lot for over 150 days. It had dust and dirt all over it. It's a a disgusting mess inside. Clearly wasn't test driven recently and clearly wasn't prepared for us. It was made crystal clear that this car was never test driven. The battery was dead because it sat untouched all this time. At this point I'm checked out and ready to leave, but we go back to his desk and he draws up some numbers. He wanted to charge over $10,000 in added fees to this freaking car. After all of that, this disaster of an experience, he had the nerve to try to throw that on us. Offering 0 compensation to make any sort of a deal on this car that just wasted our entire day. And also don't even bother getting pre-approved, they refuse to accept it and will say you have to finance through them period. Their rates were estimated 2% over ours we brought in. Completely unprofessional all around and wouldn't even trust these people to sell me a pack of gum. I'm dumbfounded by the fact this place is still in business. Straight up predators. read more

I never recommend this dealership to anyone very dishonest I drove all the way from Pennsylvania to Chicago almost 800 miles and the weather was really bad still i went there i need a family car and the second rows seats has to be bench seats that is the only reason It was 2024 Chevy Tahoe listed on cars.com for $62997 when I reached there they said everything including the price would be $80000 dollars The car had wringles on the second row seats and the brakes was not good either i ask him if i buy this car can you fix it then he told me i have to comeback here again for that i called them couple of times about the price and the car but they said I come in the dealership we can do something it was a big lie the salesman was Jose Jurado he said the monthly payment will be around 1200 to 1400 dollars i told him i cannot do it then he was showing different cars but i told him i am not interested it was very disappointment i definitely never recommend this dealership to anyone read more

They tried to scam us, added almost $10,000 in added fees so a $33,000 vehicle ended up being about $43,000 after tax title and license after we rejected all the add ons they normally try to sell you and then told us we couldn't put down $20,000 and we had to put down $10,000 for fraud reasons read more

Absolute garbage experience. They have an idiot taking calls, I explained that I would be an out of town buyer and wanted to understand their fees. After multiple attempts on talking with a sensible person, this rude illiterate person was of no use. Couldn't transfer my call to a real salesperson or manager that may know at least a tad bit more than the shady person taking calls who didn't know his head from his behind!! So I looked up their reviews, and it says it all. It wasn't just me. Bottom line STAY AWAY. Oh yeah, one more thing, This explains why cars sit on their lots for many months unsold read more

Undoubtedly, this is the worst calling-to-purchase a car experience that I had. I called on November 23rd, 2024 at 1:00 PM P.S.T. from California to purchase a 2021 Lincoln Navigator, which I saw on the Auto Navigator app (Capital One car loan app). The first time I called, I spoke to a male employee who said he works to schedule appointments for sales reps. He boorishly tried every way possible to discourage me from flying in from California to buy the SUV. He said their dealership can't take any deposits and even if I fly in from California on the same day (give them my travel plans), they can sell this car before me. Disliking and not interested in a super interested/finance-approved buyer from California was the focal point of Huntley Ford's "appointment taker employee's" message to me. He also didn't want to transfer me to any sales rep or schedule an appointment at any time of the day. He said they were all slammed with work. He simply didn't want to help me and further mentioned that these are the rules set by the owners. SHOCKING CONVERSATION WITH "THE MANAGER:" Matters became worse when I immediately called the second time to speak to a manager. I spoke to a lady who was pleasantly more discourteous. She did not want to transfer me to speak to a manager. After I was persistent in speaking to a manager, she transferred me. The rudest moment of this call was when the manager sounded like a high school bully, and I believe he said "California hunh" right when he answered the line. I thought I was connected to a wrong number. However, he then said what do you want in a demeaning and rude tone. In a state of shock, I asked are you really the manager at Huntley Ford. He said yes. He shouted at me a few more times before I disconnected the phone. I hope Ford and Capital One re-evaluate their relationship with Huntley Ford. Having faith in Ford and Capital One puts me in shock how/why they affiliate with Huntley Ford. I would sternly not recommend Huntley Ford to anyone. read more

Huntley Ford - I called Huntley Ford twice. - Car Dealers Near Me - Huntley, Illinois

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Very fast and courteous service. Communication from the service department was great. Thank you Galen.

Shady. Tactics are scammy.... Even though they advertise an "ePrice available", they will not provide a clear pricing despite asking repeatedly. They will not even answer questions on price elements repeatedly, even when asked directly. For e.g. "is there a delivery or prep fee added?". The answer is always "come in and we'll discuss it with you". I explained that I live a couple of hours away and need a out the door price before making the trek again (already saw the car on one visit), and they just repeat "when will you come in?" over and over again, just ignoring your question and wearing you down with repetition. It's clear they've been coached and they're playing pricing games, which is why they will not put down a price in writing, which any other dealer will do. This is also evident in the reviews. All the 1 star reviews say the exact same thing - for used cars- low prices advertised, then pricing games, random fees, pressured sales tactics, etc. All the 5 star reviews (on google) say the same words - (mostly) new cars - "professional sales person", "answered all questions", "stress free" etc. ... it's just the same message slightly reworded... (coached, and are they all real?) The response is always to "call them". Why not just send out a price? Other dealers will do it. Buyer beware. I wish Ford would revisit their relationship with them, and Nissan with their sister location in Skokie. read more

Please don't award shady dealers with your business, steer clear of Huntley Ford. They refuse to provide an OTD number upfront, and won't disclose their fees - which even their good reviews say are outrageous. Tried 3 times to work with them over the phone, they are the one and only dealer I've spoken with who refuse to work a deal remotely - That won't work for someone like me who would have to travel in. Policies like that can mean only one thing... run. read more

Do not waste your time or gas. We said we'd buy the car then & there, they would not sell us the car because we were paying cash. This is not a CAR dealership, these are strictly FINANCE bros. read more

Horrible experience! Started off fine until we started talking numbers. It went from a $15000 vehicle to a $28000 vehicle with all their hidden fees. The worst dealership I've ever dealt with. I would not recommend them to my worst enemy. RUN AWAY!! read more

I went yesterday to look at a used truck. They wanted to add 8k in fees and bs. like Im going to pay $3200 on transportation delivery fee on a used truck. oh, they wanted to automatically add "paint protection and under carriage coating for $6000 on a used truck Also, advertised price is if you use them for financing, if you want to pay cash, you have to pay 6% more !!!!!!! I ran from this these scam artists!!! read more

Huntley Ford - False price - Car Dealers Near Me - Huntley, Illinois

I went to the dealership this weekend to look at a Ford Bronco. I was so excited to finally check it out in person. Igor assisted me through the entire process. He was friendly and informative. He made the process as painless as possible. As did Derek in finance. I love my new car! And definitely recommend Huntley Ford :) read more

Huntley Ford - 2024 Ford Bronco - Car Dealers Near Me - Huntley, Illinois

Jaelyn was a great sales person to work with! We were looking for a Ford Escape PHEV and found a good price here, so we made the drive out to Huntley Ford. Jaelyn's method of just letting us spend time with the car, both with and without him present, to make sure it was right for us, really helped seal the deal. He was also flexible about letting us get the car inspected by an independing mechanic, who verified it was in great shape. And he's been responsive to our questions since we took the car home. This is a great approach, more people should ask for him! I feel like we lucked out in terms of salespeople. There's a lot of reviews here that say that this dealership adds extras, and that's absolutely true, but that's the case everywhere. Cars are not the price they're advertised anymore and every dealership is running a bait and switch/upsell operation. Anyone who does a little research on what costs are reasonable and what costs to decline should be able to navigate these conversations just fine: stay firm and stick to your budget. Also, their financing (with no prepay penalties) is a way better rate than what we got for a pre-approval, and our pre-approval offer was competitive. All in all, don't assume the negative reviews are gospel. You can have a good experience: we did! read more

I have reached out to Huntley Ford numerous times--no less than 10 conversations--with their call center and sales team regarding the purchase of a 2024 BMW. I live approximately seven hours from the dealership, yet their only response seems to be, "What time can you stop by and see the vehicle?" When I ask for the total price including all dealer fees, I receive the same scripted response every time: "It's the cost of the vehicle including all standard and applicable fees." I've repeatedly asked for a breakdown of those fees or even a simple emailed quote with the total cost so we can agree on a price before I make the long trip--but it's like speaking a foreign language. My last interaction was with Kelly, who could not deviate from the script regardless of what I asked--even for a simple yes or no answer. It's astonishing that a major dealership can operate with such a complete lack of customer service. Ford should be embarrassed to have their name associated with this store. I strongly recommend that anyone considering doing business with Huntley Ford stay far away. read more

My bestfriend purchased his vehicle here and upon our last inspection before finishing up the paperwork, we realized 1 of the wheels was extremely dented. They wrote it in the contract that they would replace it free of charge. I've called 3 times to get this scheduled and no one ever has an update or calls me back after saying they'll look into. We even communicated that his car shakes whenever he drives on the freeway and we're pretty sure it's related to the wheel being so bent. Still nothing. Don't buy your vehicle here, they do not care about you or follow through on their word! read more

if I could give zero stars I would. was told vehicle was available, drove there, it was not. speculating that they didn't want to sell the car at advertised price as there was a discrepancy between sites they list on. tried to tell me it was an update error. allegedly it sold earlier that day and the person I talked to on the phone was just trying to get us in the door. they also will not work with you on anything. sales guy was talking about another conversation he had earlier that day with a customer saying he was going to fight him down the block. but not "fight" with fists. was very odd. kinda scary. read more

They have had my car for 7 days for a recall and not one phone call as to why it is taking soooo long. I was told perhaps 3 at the most. read more

We drove 500 miles to see a car because the dealership refused to discuss any numbers over the phone. When we arrived and test drove the car, we discovered the driver's seat was broken and couldn't be adjusted. They told us they wouldn't fix it--which is absolutely ridiculous, especially considering we had a 500-mile drive back home. They also insisted that the price was non-negotiable. Then they evaluated our trade-in and grossly undervalued it. We had already received quotes from three different places that were $3,000-$4,000 higher. Their solution? They told us to sell our car to another dealership and then come back to do an online deal--something they refused to do before we drove all that way. If that was possible, why couldn't they just discuss numbers online in the first place? The salespeople were dishonest. When we first arrived, we were told the car had just been traded in by a man who was upgrading to a newer model. Later, two salesmen were overheard saying the car was owned by an elderly woman who had kept it in her garage. Why lie about that? We were also told they probably couldn't finance the car unless we put $1,500 down. Why wasn't this disclosed ahead of time? We declined the deal, and then they called us the next day claiming they were willing to work out something better. We returned, only to find out that was another lie--they would only take $600 off the price. That's it. This dealership completely wasted our time. I would not recommend them to anyone. Our salesperson showed no compassion for the fact that we drove so far. He was cold, emotionless, and clearly didn't care about helping us read more

20 Months with Huntley Ford: READ BEFORE YOU BUY!! If you only read one review, I really hope this is it. I've spent nearly two years living with the consequences of buying from Huntley Ford, and here's what I learned. I purchased my vehicle from Huntley Ford at the beginning of 2024. At the time, the buying experience, while a bit lengthy, felt generally pleasant. In retrospect, I realize I was being worked over the entire time. In the spirit of fairness, I must report that the vehicle itself has been reliable and enjoyable over the past 20 months. The Numbers Don't Add Up Advertised price: $37,777. Final bill: $55,000. That included a $5,000 "certification" fee never disclosed upfront and a $5,000 warranty that covered less than the manufacturer's included warranty. Oversight vs. Responsibility Yes, I rushed and missed details--that's on me. But a reputable dealership shouldn't require customers to be on guard at every step. The Refund Runaround Two months later, I tried to cancel the warranty. My salesman, Simon, promised to handle it and never did. In April 2024, I emailed the GM, Mr. Kittaneh, three times. No response. In March 2025, I finally reached Frank Flewelling. He sent a form, I returned it, then: silence. Six phone calls, three emails, nothing. Ratings vs. Reality Google shows 5,600 reviews and a 4.1-star average. Yet elsewhere: * Yelp: 1.5/5 stars * BBB: 2.5/5 stars (with an A+ rating somehow) * CarGurus: 2.5/5 stars The contrast says it all. Conclusion Huntley Ford is profit-driven, not customer-driven. They sometimes respond to negative reviews with apologies, but I've confirmed it's for optics only--no one gets a call back. I spoke with seven reviewers who got those replies; none ever heard back. Three even tried contacting Huntley directly, and still nothing. If you want a dealership that values you as a customer even after they have your money, I can say with 100% confidence, Huntley Ford is not that place. read more

I am trying to buy a used car from these guys. They refused to give the Out the door pricing (ODP). I went in (knowing they will try presessure tactics), they added all kinds of crap to price. VIN tracking $1000, Dealer transfer fee $3500, Taxes $5300 on 44k car etc. They came up with $63K pricing on 44K used car. These guys are outrageous fraudsters. Don' go withe if they refuse provide ODP price.h read more