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    Affordable Autos

    3.3 (12 reviews)
    Open 10:00 am - 7:00 pm

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    3 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Heidy was so helpful and the process of getting a car went really smooth . Stop by and ask for Heidy or Richard .

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    2 years ago

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    7 years ago

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    4 years ago

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    7 years ago

    Just bought a great car from them for my mom! Nice and easy. Great people to deal with and it was easy with my mom's credit situation.

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    6 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    Michael N.

    I think you have the wrong dealership

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    Elgin Kia

    Elgin Kia

    (139 reviews)

    Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

    Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

    Hopkins Ford of Elgin

    Hopkins Ford of Elgin

    (106 reviews)

    We had a great car buying experience here…read more No hassles. Straight shooting and told it like it was. Aaron was our sales professional and he was really great. I highly recommend working with him. I'm sure I'll love my car for years to come!

    I had an extremely disappointing experience with the service department at Hopkins Ford, and I feel…read morecompelled to share what happened. On 04/20, I dropped off my Ford F-150 pickup truck due to an ongoing issue with a faulty electrical system when connecting a trailer (Ford recall number 26C10, NHTSA Campaign 26V104). This was not the first time I reported this problem to Hopkins Ford--on previous visits, I was told the issue had been fixed, yet it continued to occur. To demonstrate the problem clearly, I brought both my truck and trailer in. Service advisor Daniel Gonzalez (8127) told me they would inspect the vehicle and determine if the repair was covered under Ford's warranty, and that I would not be charged if it was. I agreed and left my truck. By 04/22, I had to return to pick up my trailer because I needed it for work. At that point, there had been no communication or updates, and the issue still had not been resolved. On 04/23, after three days of my truck sitting there, I called demanding an update. I was told by service manager Tom Territo over the phone that my truck was ready, the repairs were covered under warranty, and that I would only need to pay for an oil change. Due to my work schedule, I went to the dealership on 04/24. When I arrived, Daniel Gonzalez informed me that my total was $284.21. He explained that $200 of that was for a diagnostic on my trailer--something I never authorized. I made it clear that I only agreed to the oil change and refused to pay for an unapproved diagnostic. Despite this, Daniel told me they would not release my truck unless I paid the full amount. At that point, I contacted local law enforcement to document the situation. On 04/25, I returned to Hopkins Ford because I needed my vehicle for daily responsibilities and had no other option. Daniel then informed me that, due to me calling law enforcement, service manager Tom Territo required that I pay in cash only--even though I was ready to pay with a credit card. When I asked if this was standard policy, Daniel said no, it was specifically because of the incident. I paid the full $284.21 in cash under protest, and to make matters worse, Daniel refused to provide a receipt showing that I paid in cash. This level of unprofessionalism, lack of communication, and questionable behavior is completely unacceptable. I trusted Hopkins Ford with my vehicle multiple times, only to be repeatedly told an issue was fixed when it was not. Then, I was charged for services I did not authorize, denied reasonable payment options, and treated unfairly for trying to document the situation. Hopkins Ford lost a loyal customer over what appears to be a few extra dollars and poor service practices. I love my F-150, but this experience has made me seriously consider switching brands just to avoid dealing with this dealership again. Ford Motor Company should take a closer look at the practices at this dealership, as no customer should have to go through an experience like this.

    Elgin Toyota - Partial view of their airy showroom.

    Elgin Toyota

    (497 reviews)

    I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

    I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

    Affordable Autos - car_dealers - Updated May 2026

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