Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

We had a great car buying experience here…read more No hassles. Straight shooting and told it like it was. Aaron was our sales professional and he was really great. I highly recommend working with him. I'm sure I'll love my car for years to come!

I had an extremely disappointing experience with the service department at Hopkins Ford, and I feel…read morecompelled to share what happened. On 04/20, I dropped off my Ford F-150 pickup truck due to an ongoing issue with a faulty electrical system when connecting a trailer (Ford recall number 26C10, NHTSA Campaign 26V104). This was not the first time I reported this problem to Hopkins Ford--on previous visits, I was told the issue had been fixed, yet it continued to occur. To demonstrate the problem clearly, I brought both my truck and trailer in. Service advisor Daniel Gonzalez (8127) told me they would inspect the vehicle and determine if the repair was covered under Ford's warranty, and that I would not be charged if it was. I agreed and left my truck. By 04/22, I had to return to pick up my trailer because I needed it for work. At that point, there had been no communication or updates, and the issue still had not been resolved. On 04/23, after three days of my truck sitting there, I called demanding an update. I was told by service manager Tom Territo over the phone that my truck was ready, the repairs were covered under warranty, and that I would only need to pay for an oil change. Due to my work schedule, I went to the dealership on 04/24. When I arrived, Daniel Gonzalez informed me that my total was $284.21. He explained that $200 of that was for a diagnostic on my trailer--something I never authorized. I made it clear that I only agreed to the oil change and refused to pay for an unapproved diagnostic. Despite this, Daniel told me they would not release my truck unless I paid the full amount. At that point, I contacted local law enforcement to document the situation. On 04/25, I returned to Hopkins Ford because I needed my vehicle for daily responsibilities and had no other option. Daniel then informed me that, due to me calling law enforcement, service manager Tom Territo required that I pay in cash only--even though I was ready to pay with a credit card. When I asked if this was standard policy, Daniel said no, it was specifically because of the incident. I paid the full $284.21 in cash under protest, and to make matters worse, Daniel refused to provide a receipt showing that I paid in cash. This level of unprofessionalism, lack of communication, and questionable behavior is completely unacceptable. I trusted Hopkins Ford with my vehicle multiple times, only to be repeatedly told an issue was fixed when it was not. Then, I was charged for services I did not authorize, denied reasonable payment options, and treated unfairly for trying to document the situation. Hopkins Ford lost a loyal customer over what appears to be a few extra dollars and poor service practices. I love my F-150, but this experience has made me seriously consider switching brands just to avoid dealing with this dealership again. Ford Motor Company should take a closer look at the practices at this dealership, as no customer should have to go through an experience like this.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

My schedule service appointment went as expected. My service advisor was courteous and…read moreknowledgeable. The service was done in the time that was quoted.

The experience was fine and the repairs seem to be working. It is a little expensive but so is…read moreeverything else.

Recently acquired a trax. We worked with Jeff mostly over the phone and he did a phenomenal job…read more When we took delivery of the car, he made sure we were happy, showed us the details about the trax and off we went. Thanks again Jeff!

Going to anything car related, is always intimidating. But Biggers always provides such a great…read moreservice whenever we stop there. Makes asking car related questions much easier for me & for my dad! Great team they have there.

I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

Everything went well. Outstanding customer service! Jack Giardino was very knowledgeable and not…read morepushy. I love my car and am exceptionally pleased with the dealership.

I came by here for my 6 month Subaru service as I had just recently moved to the area. In the past…read moreI haven't needed to make an appointment for my services, but at this dealership they recommended I call to make one in advance just in case. Luckily they were able to fit me in. You drive up to the service garage and drive your car in. There were two staff members there checking people in. They have a nice waiting area inside with small desks with outlets, and couches, plus with free coffee. Added bonus was their dealership puppy who was available to adopt!

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

Ron and Franco made buying a car easy. They were very knowledgeable with the CX70 and even followed…read moreup after I purchased it to see if I had any questions regarding my new suv.

What I really appreciated was the honesty and customer service they showed to me. They didn't have…read morethe car I was looking for, but they asked if I wanted them to "look out" for the car I wanted. At first I thought it was a bit of a come-on, but I said, "Sure," since I figured it couldn't hurt. As it turned out, they found me exactly what I was looking for in less than a week! They got the car for me, I bought it, and everything is perfect. Michael was great to work with, and I really appreciate him going the extra mile, so to speak, to help me find my car. :)

Brought my son here to buy a vehicle he saw advertised through cargurus.com. When we got there we…read moresaw that the vehicle was as advertised (exterior and,for the most part, interior). A tear in the fabric of the driver's seat was not pictured in the ad that enticed my son. To my delight the salesman, whose name was Mike, was kind and ,for us,easy to work with. He moved around some other cars in order to free up space to get our target truck, as it were, out of its cozy little spot on the tightly packed lot. He then handed over the key. After a test drive, the negotiations were quick, smooth and satisfactory. We were not talked down to or pressured. All T's were crossed and all I's were dotted. Nothing felt sketchy. Yes they are used cars and with that, there are no guarantees. That is my review of CPM Motors.

Just to add a bit to my review, I have to say that Sam went above and beyond what I expected in…read moreservice. There was a small issue we wanted fixed before we closed the deal. Sam asked if we could wait until after the Christmas holidays and that was fine. Then, there was a mix up with contacts and the emails and texts I sent weren't returned. I grew increasingly frustrated. Finally, I called a different number, talked to Sam in person, and he not only apologized profusely for the communication problem, but also did more than we expected to resolved the original issue. A swing and a miss, but then a home run. Sam also was kind enough to have the car sent down to the Elgin office to close the deal, so we wouldn't have to go back up to Waukegan for it. Good folk to deal with. I counted up the cars I've purchased in my long life. It's 27 for me and my family. This was one of the most seamless and satisfying experiences. That there were a couple of glitches wasn't as important as that they were remedied immediately.

Yea I don't know stay away from these guys as they truly will scam people based off the picture I…read moreput there I kinda think they should lose their license if they think that's how much a car should cost with so many miles on it