I ended up at Napleton's Elgin Kia because I was in the market to upgrade my vehicle. I had zeroed…read morein on a specific SUV, and they happened to have it. I worked with Dave L. He was a nice guy - and we got to test driving almost right away. Additionally, the price was very fair (the lowest end of KBB), and they negotiated some perks (remote start, which I had on my other vehicle). I did a trade-in, and I expected a low-ball on that, unfortunately. The only aggravating part was the "salesman" show that they put on during negotiations. Dave went back and forth with his "boss," and even once coached me to loudly say, "And I want the remote start!" when he picked up the phone. C'mon guys!!! *eyeroll* I might be a female, but I'm not completely dense. Cut the theatrics and be straight. The remote start, to their dismay, apparently cost them more than they had wanted to spend. I'm not sure how they didn't figure in that they'd need a bypass on a manual trans?? I was aggravated that I dropped the vehicle off for them to do the remote start and they were also supposed to reset the oil change indicator, as well as fix a loose dome light housing. Neither was done when I picked up the vehicle, so they hurriedly fixed the latter. Luckily there was ONE mechanic left at that time! Overall, it was a fine experience, and we both got what we wanted out of the deal.

Purchase experience was good as they were motived to sell. We loved the car. It was at 58K miles so…read morewe decided to skip the warranty as we didn't have plans to keep it beyond 4 years. About 19 days in and less than a thousand miles later, the engine went out. I can only assume they knew it was bad and sold me a lemon. Paid $18K for the car and now I have a $10K repair bill. I reached out to Elgin Kia to see if they can offer any support. They offered NOTHING. Don't buy here.

tried to call parts department, Was immediately put on hold by a frustrated and tired parts guy and…read moreafter waiting, the phone rang, put on hold again by a different but equally tired and frustrated sounding person.. third time the ringing started and went to voicemail. This dealer needs some help.

Purchased a vehicle from Hopkins Ford today. I really have to compliment the sales staff…read moreparticularly Ignacio. The team was very professional, attentive, and answered every question or concern I had during the purchase. There was no pressure to purchase any of the "add-ons" that were offered. I look forward to doing business with them in the future.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

The entire process was smooth and simple. Cailyn was a fantastic sales consultant and made me feel…read morecomfortable and confident about my purchase. I would highly recommend McGrath Honda!

Amazing service, was greeted as soon as I walked in, great hospitality as well highly recommend…read moreJaime Esquivel.

Got here at 9am...it's 11:22 and I'm STILL sitting here. All my car needed was an oil change. Why…read moredid it take over 2 hours? I've watched so many people come and go. I'm over it! Update as of 12.29.2021 As I checked out during my previous visit, I was approached by the GM based on my review. He apologized and quickly worked to find out what happens and offered a resolution. As of today, they've redeemed themselves. Thank you for taking quick action based on feedback. I appreciate being heard and the actions you took to let me know my feedback was received. You've got a customer for life! Please keep up the great work!

Recently acquired a trax. We worked with Jeff mostly over the phone and he did a phenomenal job…read more When we took delivery of the car, he made sure we were happy, showed us the details about the trax and off we went. Thanks again Jeff!

This 5-star review is for Roxie! I couldn't have asked for a better sales experience with her…read morepurchasing my new RAV4. I flew from Minneapolis to pick up, and the entire buying process being sight unseen could have been a lot more stressful if not for her. She communicated often and openly, had my vehicle ready to go upon arrival and was not "pushy" with me whatsoever. Thank you Roxie we are very happy!

I have signed several leases over the years at Elgin Toyota and I keep coming back because the…read moreservice is excellent. They listen to what I want and look for the best deal for me. I never feel pressure and always leave happy. The salesman that handled this one was Tom Licata. He was knowledgeable and helpful.

They Stepped Up. Brought the car in for regular maintenance…read moreand received text that said "immediate action was required". I called an my service advisor told me the work had to be done; sent me an invoice for cost and as I had a trip scheduled; I said do it. And that's when it all fell apart. 1. Part of the work was under warrantee, he wasn't aware of at first. 2. Then he told me they could not make repairs due to not having the parts. 3. Then it changed to he couldn't get car in because service team had the next 2 days off, 4. Then it was the car wouldn't be finished as the silicon had to harden. 5. I asked if I could make a 1400 mile trip with the car as it was, and he was like sure thing. Needless to say, I left feeling unsafe to be driving that distance and so I rented a car. It nagged at me~ did the car need immediate action? I called when I returned from my trip and spoke to Rich the Service Manager. He listened to my concern ; I had left with my car not having been repaired and I no longer felt safe driving it. More importantly I no longer had confidence in Brilliance Subaru. Rich stepped in and stepped up. He explained everything and listened to my concerns about "immediate action required". I told him, as a woman who does long distance driving~ any kind of driving, it's more dangerous if I break down on the tollroad. I need to feel safe in my care. I need my service advisor to tell me the truth about my vehicle and my safety. Rich made sure all the repairs were done and that my car was working. He apologized for the miscommunications, and I left feeling "safe". Brilliance fixed my car, explained it all, and I left on my next long distance trip in my own car, not a rental and it performed amazingly.

Great Service! I had an emergency yesterday. My 17 daughter was driving near Brilliance Subaru and…read morea rock or something flew up and broke off her wiper. Not just the blade but it cracked off half the metal thing. It was pouring rain and she was on the way to Rockford. I called the service department and was connected to Marcus. I explained the problem and he said no problem that he would take care of it. He told me to have her pull into the service bay and ask for him. She did that and he was there waiting for her!! I believe he started working on her wiper as she paid. I think he was already done by the time she paid. It was incredible. Especially as a mom knowing you can count on a company and a trustworthy young man!! The whole team there deserves praise but in my opinion especially Marcus!!

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

I am updating my review to reflect my personal experience…read more After my recently purchased vehicle was declared a total loss, I communicated with the dealership in an effort to resolve the issues surrounding my purchase. On July 14, 2026, I received an email from the company's President and CEO. In that email, he wrote: "Your total loss is not our fault and not our responsibility." This is a direct quote from the email I received, and I have retained the original email. In my opinion, this response lacked empathy and professionalism, especially given the circumstances. Others may view it differently, but I believe it speaks for itself. This review is based solely on my personal experience and on written communications I received. I encourage prospective customers to consider this information and draw their own conclusions.

What I really appreciated was the honesty and customer service they showed to me. They didn't have…read morethe car I was looking for, but they asked if I wanted them to "look out" for the car I wanted. At first I thought it was a bit of a come-on, but I said, "Sure," since I figured it couldn't hurt. As it turned out, they found me exactly what I was looking for in less than a week! They got the car for me, I bought it, and everything is perfect. Michael was great to work with, and I really appreciate him going the extra mile, so to speak, to help me find my car. :)

Brought my son here to buy a vehicle he saw advertised through cargurus.com. When we got there we…read moresaw that the vehicle was as advertised (exterior and,for the most part, interior). A tear in the fabric of the driver's seat was not pictured in the ad that enticed my son. To my delight the salesman, whose name was Mike, was kind and ,for us,easy to work with. He moved around some other cars in order to free up space to get our target truck, as it were, out of its cozy little spot on the tightly packed lot. He then handed over the key. After a test drive, the negotiations were quick, smooth and satisfactory. We were not talked down to or pressured. All T's were crossed and all I's were dotted. Nothing felt sketchy. Yes they are used cars and with that, there are no guarantees. That is my review of CPM Motors.

Just to add a bit to my review, I have to say that Sam went above and beyond what I expected in…read moreservice. There was a small issue we wanted fixed before we closed the deal. Sam asked if we could wait until after the Christmas holidays and that was fine. Then, there was a mix up with contacts and the emails and texts I sent weren't returned. I grew increasingly frustrated. Finally, I called a different number, talked to Sam in person, and he not only apologized profusely for the communication problem, but also did more than we expected to resolved the original issue. A swing and a miss, but then a home run. Sam also was kind enough to have the car sent down to the Elgin office to close the deal, so we wouldn't have to go back up to Waukegan for it. Good folk to deal with. I counted up the cars I've purchased in my long life. It's 27 for me and my family. This was one of the most seamless and satisfying experiences. That there were a couple of glitches wasn't as important as that they were remedied immediately.

Spent at the very top of my budget to purchase a very clean vehicle. Requested an honest review of…read morewhat I might need to invest in the car to make sure it lasts me for several years. The salesperson generally seemed confused and untrained, and lied claiming that it was in good running condition. The car catastrophically overheated and broke down. Upon getting it towed to my mechanic, over $2000 of repairs are needed to just make it safe to drive. The manager was dismissive and asked me "what do you want me to do?" and offered me no respectable viable compensation for the headache. The $200 check he offered isn't going to make a dent in the $1100 I've already spent on tires and battery and the $2000 more I will be spending to repair a portion of it. Buyer beware.