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    Biggers Chevrolet

    3.0 (99 reviews)
    Open 9:00 am - 8:00 pm

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    Steve B.

    I've been dealing with Joe Velasquez for numerous years and he has never disappointed me and yesterday was no exception. I have always wanted a Chevy Camaro and Joe Velasquez made me a happy customer once more, I am now a proud owner of a 2017 RS Turbo charged 50 year Anniversary Camero. He was even able to surprise me with the price! If you looking for a new Chevy go see my main 05/19/2020 update: Joe V & Diego made it happen again, traded in for this beauty 2020 3.6L / V6 RS 1LE High performance package and I couldn't be happier.

    Water spots where the someone didn't dry properly.. not evidence of any coating.
    Martin C.

    **Avoid this dealership** We purchased a 2020 Traverse and were sold "EPC The Protector" with its "Diamond Ceramic Coating" for cost of $995. I NEVER purchase these packages because they are mostly snake oil. However the salesmen convinced me it was well worth it and was selling it to me at "cost". The ONLY reason I agree was because it was a "ceramic" coating which would be applied to the entire exterior including the glass and light lenses. It was not that. This is what I got for $995. *A crappy car wash *Zero additional slickness or sheen to the exterior. *no powder residue anywhere ( even the most diligent detailers will leave a little somewhere). An actually ceramic coating doesn't powder but it's clear it wasn't that. *There was a chemical smell in the interior so they did something in there. *A "Protector" sticker on the window and a little paper that said my warranty information would be coming in the mail in 6 weeks. *dirty windows like my 8yo did them. That was $995. Ask three different people at the dealership what the package "A" includes and you will get 3 different answers including the service writer. I have addressed this with the salesmen and the sales manager. They want to "reapply" it even though they insist it was already applied. Neither EPC not Bigger's Chevrolet will have the opportunity to touch this car again as I do not trust them. Btw, I never ever do reviews.

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    6 months ago

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    3 years ago

    Everyone at the dealership is so friendly and helpful. Very attentive and professional.

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    6 years ago

    Nice people. I drove there and tbe truck wss sold. I wish they called me before i made the drive. Nice new trucks.

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    Page 1 of 3

    Ask the Community - Biggers Chevrolet

    Review Highlights - Biggers Chevrolet

    Again, Jim and Steve worked their magic and we left with yet another great choice from Biggers Chevrolet.

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    Elgin Toyota - Partial view of their airy showroom.

    Elgin Toyota

    (497 reviews)

    I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

    I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

    Hopkins Ford of Elgin

    Hopkins Ford of Elgin

    (106 reviews)

    We had a great car buying experience here…read more No hassles. Straight shooting and told it like it was. Aaron was our sales professional and he was really great. I highly recommend working with him. I'm sure I'll love my car for years to come!

    I had an extremely disappointing experience with the service department at Hopkins Ford, and I feel…read morecompelled to share what happened. On 04/20, I dropped off my Ford F-150 pickup truck due to an ongoing issue with a faulty electrical system when connecting a trailer (Ford recall number 26C10, NHTSA Campaign 26V104). This was not the first time I reported this problem to Hopkins Ford--on previous visits, I was told the issue had been fixed, yet it continued to occur. To demonstrate the problem clearly, I brought both my truck and trailer in. Service advisor Daniel Gonzalez (8127) told me they would inspect the vehicle and determine if the repair was covered under Ford's warranty, and that I would not be charged if it was. I agreed and left my truck. By 04/22, I had to return to pick up my trailer because I needed it for work. At that point, there had been no communication or updates, and the issue still had not been resolved. On 04/23, after three days of my truck sitting there, I called demanding an update. I was told by service manager Tom Territo over the phone that my truck was ready, the repairs were covered under warranty, and that I would only need to pay for an oil change. Due to my work schedule, I went to the dealership on 04/24. When I arrived, Daniel Gonzalez informed me that my total was $284.21. He explained that $200 of that was for a diagnostic on my trailer--something I never authorized. I made it clear that I only agreed to the oil change and refused to pay for an unapproved diagnostic. Despite this, Daniel told me they would not release my truck unless I paid the full amount. At that point, I contacted local law enforcement to document the situation. On 04/25, I returned to Hopkins Ford because I needed my vehicle for daily responsibilities and had no other option. Daniel then informed me that, due to me calling law enforcement, service manager Tom Territo required that I pay in cash only--even though I was ready to pay with a credit card. When I asked if this was standard policy, Daniel said no, it was specifically because of the incident. I paid the full $284.21 in cash under protest, and to make matters worse, Daniel refused to provide a receipt showing that I paid in cash. This level of unprofessionalism, lack of communication, and questionable behavior is completely unacceptable. I trusted Hopkins Ford with my vehicle multiple times, only to be repeatedly told an issue was fixed when it was not. Then, I was charged for services I did not authorize, denied reasonable payment options, and treated unfairly for trying to document the situation. Hopkins Ford lost a loyal customer over what appears to be a few extra dollars and poor service practices. I love my F-150, but this experience has made me seriously consider switching brands just to avoid dealing with this dealership again. Ford Motor Company should take a closer look at the practices at this dealership, as no customer should have to go through an experience like this.

    Conway Imports Autos Sales - You really need to work on your advertising for a car dealership. Slapping your website and logo all over damaged Toyota is crazy.

    Conway Imports Autos Sales

    (61 reviews)

    Sorry for the other folks with bad experiences but ours was great. Just drove away in a sweet new…read moreride! Got a great deal on it too. We dealt with Chris Skalski and had no problem with him. He was very nice. Most people here I think are Polish as they speak Polish. The manager (another guy) got a little pushy with my husband about using their loan guy but my husband just pushed right back. I'll see how the car does and update later if there are any issues. So far do good! Really happy with my new car! Thanks Chris!

    If I could leave no stars I would my year make & Modle is…read morefor sale in Elgin for over 7,000. & I was offered 900, the F&I guy is a crook who said his name was Heffa so he is the boss 2 thumbs down for the boss. I came in Thursday evening let him run my vin said to the salesman I need to get to a dinner with friends & if he could send me numbers tomorrow. I was asked to come in for pictures of my car before they would give me numbers. By the way asking so much less than my same car is for sale on cars.com the gave me a price of 900 & wouldn't pull the car up I was looking at to make sure all the warnings lights were off until they showed me the low ball I was offered. The poor salesman winced before saying it! So F&I guy is a crook & DONT know if this was Brian B who wants repeat business. Maybe because I'm a single woman or maybe because I'm from out of state they wanted to fraud me not sure but DONT BUY FROM THIS DEALERSHIP Follow up F&I guy called me still no name & I gave him an ear full of unbusiness like conduct that I received! I pretty much told him give me a fair deal or don't call me back. I bet I don't hear from him.

    Elgin Chrysler Dodge Jeep Ram - Paint doesn't match.

    Elgin Chrysler Dodge Jeep Ram

    (247 reviews)

    I went into Elgin CDJR yesterday (6.24.25) to look at a used Jeep Renegade. When I walked in I was…read moregreeted by David with a smile and a welcome in. I told him why I was there and he got the car ready. While I was test driving the car there were a couple of questions I had. He told me that he wasn't sure of the answer but didn't want to give me wrong information so he'd check when we got back. I truly appreciated the honesty. He contacted Cruz to answer my questions (which happens to be his Dad). BOTH David and Cruz made buying my car an easy process. I didn't feel pressured to buy and they gave me some time to speak with my best friend who was with me. When they returned I told them I was ready to purchase a vehicle, they didn't try to upsell me with a million things. They told me about a couple of add ons and I chose to add them but, again, I never felt pressured. As I said previously, David was a fantastic salesman and Cruz was just as fantastic! If you are looking for a new or "new to you" car, I highly recommend going to Elgin CDJR and ask for David!!

    I should have done more research on warranties ....a very expensive lesson learned!…read more When I bought my 2018 Jeep Wrangler in October 2023, I made it clear to the finance department that corrosion protection, bumper-to-bumper coverage, and gap insurance were my top priorities. I asked multiple times about being covered for corrosion, and I was assured that the Luxe Care XT Protection Plan would cover it. A year later, I noticed corrosion forming on my Jeep. After reviewing my paperwork and calling to verify, I learned that corrosion is not covered under this plan or any extended warranty, and my factory warranty had already expired. This directly contradicted what I was told at the time of purchase. Now I am facing thousands of dollars in potential repairs for something I believed I was protected against. This dealership's finance department, misrepresented a warranty coverage to make a sale... if I knew the truth, I would have purchased a new Jeep instead. While these complaints may not go anywhere, I wanted to warn other first-time buyers like myself: Do your research, Review the full warranty coverage, and be cautious with how this dealership presents its protection plans.... especially the so-called "corrosion warranty" under the Luxe Care XT Protection Plan.

    Elgin Kia

    Elgin Kia

    (139 reviews)

    Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

    Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

    Biggers Chevrolet - car_dealers - Updated May 2026

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