I purchased a brand new black SUV from them, and by the time the dealership finalized the sale it was past closing. They ran the car through the car wash and my salesperson agreed that I could return it later for proper detailing, so I returned within 30 days. Upon arrival at 11A, Frank in the service department, acknowledged the type of service to be done and they kept me waiting for 3 hours only to return the car in the worst condition it was horribly smeared all over. Moreover, the dealership finance department held my large deposit check for several weeks, hoping that it would bounce. I had to call the manager and tell him to process the check. My salesperson was wonderful but the rest of them are not. I don't recommend FOX GMC. read more

Reached out about a vehicle I saw they had that I was interested in. They contacted me quickly enough and said they would send pics and get me some info. A sales rep then reached out and had no idea about the previous contact. I never heard from him again. Their text bot reached out several days later. I explained what I was waiting on and heard nothing back. Then the next day I got the same auto text from their text bot. By that point the vehicle had already sold. read more

Well, the vehicle was taken into another dealership and here is what transpired... -The attentiveness and communication from this other dealership was light years ahead of Fox Valley Buick GMC -The vibrating issue was found to be tied to the 4WD Service Light Issue. There was an update needed which is supposes to take care of that issue. Fox Valley told us days before there currently was no remedy for this. -The squeaking brake issue was found to be caused by cheap brakes that were installed at Fox Valley. However, this was not really Fox Valley GMC's fault because that is what GMC was going to cover under warranty. However, Fox Valley GMC should have told us this constant squeaking noise was caused by low level brakes. -This new dealership also told us that our 6.2L V8 engine is now warrantied for up to 150K miles or 2033 due to the recall relating to propulsion loss. We were NEVER told this at Fox Valley GMC when they did the recall tests on the engine. They just told us they put in thicker oil and a new oil cap. I would have liked to have known about this new warranty on the engine as it now gives me piece of mind. -Finally, the new dealership we took the vehicle to immediately found Fox Valley Buick GMC's code scanner still hooked up to my vehicle. My wife didnt notice it but we have had a code scanner plugged into our car for weeks and Fox Valley Buick GMC probably doesn't even know its missing. Their Service Department people just forgot to take it out. It doesn't shock me. read more

Update: Almost 2 and 1/2 weeks and car still not done, and that is because they didn't send it to the body shop to begin with instead of using a vendor to attempt to fix it... so here i am still waiting for my car. read more

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Got a great deal on the used car I wanted. Josh in sales and Alex in finance were great to work with!

Great Customer Service, Collin our sales consultant understood what we were looking for.. All the process quick and transparent ...

My husband and I purchased a vehicle yesterday from Fox Valley GMC and could not have had a better experience. Our salesman, Collin Short, was great!! We will definitely return here next time we are in the market for a new car. read more

Salesman Mike was unbelievable, what a stellar experience at a car dealership. I'd recommend to not buy from anywhere other than here.

Salesman, Otis, was very professional and personable. Also, during the two days he was highly responsive directly from his cellphone and text as well. Needless to say he gave me a great deal. Lastly , Alex the finance guy made the transaction painless. I was very impressed with the service offerings for the car and the amenities, e.g. unlimited free car wash and loaner cars when my car is being serviced read more

Excellent!!!! Thank you Josh!!!! This is my 2nd lease at Fox Valley Buick In St Charles- everything went so smoothly and I surely appreciated it! read more

I recently bought a Audi A5 from this dealer. Car had a warranty , and looked really nice. At my second week with my new Audi , car has suddenly stopped. i paid out of pocket to get it towed. Dealer said " issue is fuel pump". They said, they will change it, but i needed to pay 100$ more dollar deductible out of my pocket. I said okey, things happens. After they said " everything has been fixed" i took the car from dealer and came home. But shortly after (literally in 4 days) car has stopped again. But this time it was on highway, and my family was in the car. Car has suddenly stopped in the middle lane of the highway. Since it stopped on the middle lane, i couldn't moved it to the side way. It was so dangerous, i felt that i was so close to death. But i was not even thinking about my own life, cause my wife and my kid were crying in the car. We finally moved it to the side way, and started to wait for tow company.It was frozen cold , me and my family almost got frozen. Towing company came so again i had to pay for 200$ more for towing. So my question is , why would you give me the car and say "it was totally fixed" but before this question, my first question is " Why Would You Sell Broken Car" at the first place. These people put my and my famil's life in a danger. So i am expecting an apology first, then they have to fix my car, if they can't fix it i want my money back, also i am asking for all the expenses to be reimbursed, i don't feel like paying more deductible for newly purchased car. If i can't get any help from dealer, i will give an update for everybody. PLEASE CHECK THE CARS YOU ARE BUYING FROM THIS PLACE!!!! read more

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I purchased my GT86 from Fox Valley Buick GMC after typically 1 year of searching for this exact specific car , they went above and beyond i honestly was so thankful i purchased my first dealership vehicle from them. ALEX KATSELIS , and MIKE AIELLO were the best and made things go so smoothly. I always recommend friends and family to come here read more

Fox Valley Buick GMC - Car Dealers Near Me - St Charles, Illinois

I've bought three new cars so far from Rob Milam sales agent and Gregg GM. They are an awesome team those two and they work well together. Dealership experience can be cut throat and nasty but between these two they make it bearable and somewhat fun. I first worked with these two at Fox valley VW in Schaumburg buying a 2019 Atlas and 2019 GLI from them brand new and now a 2022 Buick Envision ST. I gave them my price point and what I was looking for in a vehicle and they found one no problem. read more

Fox Valley Buick GMC - 2022 Buick Envision ST - Car Dealers Near Me - St Charles, Illinois

I was communicated very definitively the cause of an issue I was having. Paid for the services only to have the exact issues continue. I feel I am always being sold services here. While they are professional I'm their communication the service providers do not seem to take the time to figure out your issue. I will be taking my business else were. Ironically other colleagues of mine have had the same experience. Which I would have known this sooner. read more

I bought a used car from Mike in 2021, was in and out with my car on the same day. Mike was very knowledge and helpful. They reached out to me for a free oil change when one was needed, so I took it in and was in and out. I just had my antenna fin get ripped off the top of my car. I went in to speak with Mike, who sold me the car, and Andrew, in service. The part has been ordered and will be setting up an appointment when it gets in. Everyone has been very helpful and active in reaching out to me to keep me up to date on what's going on. read more

Went to go see a 2023 Corvette at this dealership. These people here judge people without knowing anything about you. I wanted to trade in my 2021 mustang GT mach-e for the Vette. The Salesman didn't even allow me to test drive the car. They said they would call me back with my vehicle's appraisal. I haven't heard from them since. read more

I left a voicemail to Fox Valley Buick dealer, they are misinterpreting the situation of the history of my vehicle since I purchased it, my voicemail related to pay back the invoice I had to pay to repair my vehicle due to their lack of commitment and warranty responsibilities. I had to take my car to another shop to correct the problems since day one did not take care of. If we cannot come to an agreement based on the history of this vehicle when it was under warranty and has not been taking care of the same problems, went back multiple times, engine was overheating losing cooling system, oil leaking from day one, has not been taken care of properly and that is why I had to bring the car back multiple times because their mechanics did not take care of the actual issue. The fact that their mechanic even told me that how much money did you want to spend to fix the actual problems when this car was still under warranty. According to the agreement anything had to do with the engine was covered, it was under warranty 3,000 miles and 3 months, all issues were related to part of the engine, cooling, and oil leaks. Fox Valley Buick Service department did not fulfill their mending responsibilities within the time frame during the warranty. Their expertise/experience should gather and repaired correctly these sever oil leaks and the intolerable cooling smell in the cabin. All repair history, they are not managed with the issues I kept taking it back for. You took care of the recalls and some minor clamp issues. However, didn't resolve the significant problems, their Service (Matthew) advisor said. How much money you desire to invest to fix the really problems on this car that was still under the warranty regarding the engine. read more

I recently moved into the area from California and found Fox Valley GMC via True Car. After receiving multiple offers from various dealerships, I began the process of evaluating all offers and dealerships. I took test drives at several of the GMC and Ford dealerships in the area. I found the team at Fox Valley GMC to be very professional and considerate of my time. I established a communication method and Fox Valley GMC was considerate and understanding of this method. I work many hours and could not take 10 calls throughout the day during business meetings. I would request information and they would respond with clear and concise data without withholding information and asking me to come in for a drive. Upon arrival, I found the dealership to be clean and inviting. The staff was friendly and not pushy or bothersome. The negotiations were open and honest, not demanding. I did not have to meet three levels of leadership or have my keys held hostage. I worked with David, Canada, and Alex(finance). All three went above and beyond to ensure my experience was better than any other dealership. Once I got to the finance portion of the deal, it may have been the fastest I have ever experienced. Straight to the point. Overall, I was impressed with Fox Valley GMC. They have earned my business and stood out against their competition. I will be back again when the time comes to replace this vehicle. read more

7/3/21 UPDATE: I stopped using this business completely a few years ago. Seems like every six months there was new service dept. staff who seemed less informed and more apathetic than the last. The experience from visit to visit was inconsistent. The final straw was their "free lifetime" car wash policy (pre-covid). Called ahead to confirm if it was operating, then was told the weather was "inclement" when I got there and wouldn't be able to get a wash. Pretty clear the service writers considered people coming in for just a wash as nuisance, even though it's a great way to get future business. It was all too much aggravation to make it worth coming here. read more

Great car buying experience. Rudy was really great to work with, he has stayed in contact with me to make sure everything has worked out, from the purchase to service.. appreciate the help Rudy, thank you.. Service is also very helpful to work with, this is my second purchase from Fox Valley, one of the reasons I came back to them was because of how well the service department has treated me.. Thanks Frank.. read more

Not the best service dept especially Service Manager Frank- he is old and grumpy, Non responsive owners and management. Stay away and stay away from GMC overall read more

Bought an Acadia from Fox Valley. The purchase was fine but service has been sub-par. Recently had an accident and took the car to the dealer for repair. THEY ARE HOLDING MY CAR AT RANSOM UNTIL THET GET PAYMENT FROM THE INSURANCE COMPANY! I paid $47,000 for the car and now they don't trust a $700 check sent to them by my insurance!!! DO NOT TRUST FOX VALLEY! read more

My Salesman was Giovanni Dugo and he was by far the best that I have worked with. I have purchased a few cars in the last three years and this was by far the best experience I have had, Mind you, it is over a 40 mile trip for me but Gio was very accommodating with my schedule and made sure every concern or question I had was addressed and answered. I would drive back out there to purchase from them again as they truly put the customer first read more

Purchased a 2017 Arcadia from Francisco Jimenez at Fox Valley Buick and couldn't be more pleased with the service he provided. A young man who was knowledgeable, personable and provided the facts in a straightforward way. We brought the car back for a free wash and Francisco took the car through the car wash himself. The dealership also offered a relaxed, low pressure buying experience that we very much appreciated. By the time we got to the finance manager his approach was excellent too; he explained the programs, excepted out choices and didn't push when we opted out on some. read more

Bought my new Buick encore last week and I love it! Giovanni was great! Gave us just enough information about the car. Not too pushy. They were great about getting the cars we wanted to see ready for us. read more

I have never met a more honest staff at any dealership. Frank butnaru is the best. I went in to GMC to sell a vehicle that was my grandfathers. Frank guided me in making sure I took all the right steps before selling the vehicle. He told me to make sure I canceled all of the warranties and maintenance programs so that I was properly reimbursed, since the vehicle was not yet paid off. I also spoke to members of the finance team. I was blown away by the whole teams honesty and caring mentality towards me and my family, who were not even customers yet. They care for people and we're the only dealership I have come across to tell me the full truth. read more

Fox Valley Buick GMC - Best representative . Honest team member - Car Dealers Near Me - St Charles, Illinois

Had my Acadia in for service and brought a coupon that Fox Valley GMC sends to its customers. Unfortunately they did not honor it because they said it was on a competitively priced service. So I guess you can only use a coupon on service that is really ripping you off rather than just any service they provide. Unfortunately after two years of getting my vehicle serviced here I won't be returning. As a side note this will be the last GMC I purchase. 3 years old and AC blower and evaporator went out, and currently the side detection system does not work, leak from the power steering hose inlet, a bad actuator, bad low beam light and a turn signal that doesn't work properly; which is apparently several thousands in repairs. I own a ten year old Toyota and never once an issue. Only Honda's and Toyota's for my family from here on out. read more

Run don't walk from this dealership. We traded in our car and leased a truck. They sold our car without the title and with owing us for the trade-in. Took many phones calls (don't deal with the internet manager, he is rude, condescending and very unprofessional ) to receive money owed to us. The money owed was not the correct amount. Now we can not get anyone to call us back or to send us the money. Mu husband has called everyday and left messages with Brad, Alex and the GM!!! This dealership is very shady and dishonest. This is the exact reason car salesmen are given a bad name. As I stated, do not do business with this dealership. read more

First things first. This is NOT the same business that was previously operating out of this building as St. Charles Pontiac Buick GMC. New owners took over this year and the business is now Fox Valley Buick GMC. A while back I experienced an intermittent starting problem. Two different repair shops were unable to duplicate the problem, but they charged me plenty for tows and diagnostic work, without solving the problem. I was very frustrated. The next time the car would not start, I called GM's roadside service and was towed for FREE under my GM power train warranty to Fox Valley Buick, It took them a while to isolate the problem because it was intermittent, but the bottom line was they took enough time to solve the problem and therefore they fixed it. Thomas the service writer was extremely caring and courteous, and I have to say that I don't recall ever being so pleased with a dealer's service department. By the way, there was no "sticker shock" when I received the bill. This business knows what it is doing. They even had a grand opening open house with food and entertainment. I really feel that I can trust these people, and I've already been back for other service, unusual for me because I have never really trusted dealer service departments in the past. I'll certainly give them due consideration the next time I am looking for a new car. UPDATE - 2/26/16 This above review was written in late 2011. Since then we have purchased TWO new vehicles from Fox Valley and remain very satisfied with this dealership. read more

RUN AWAY!! My car buying experience: I don't think I drove 1200 miles before the transmission failed. (4 yr old pre-owned SUV, fewer than 64,000 miles.) I brought the car back to the dealership in hopes of a quick resolution. 23 days later, a new transmission was installed. No repair process should take over 3 weeks to complete! During this time, one of the managers, Gabby, frequently failed to deliver promised follow-ups. She also accused me of owning the car for 5 months. -In reality, I brought the car back on day 106 of ownership. The owner of the dealership then promised to reimburse me for a portion of the repair costs. Gabby wrote down my address, but 14 days and another un-returned phone call later, my check has still not arrived. My advice: Shop anywhere else. Epic fail! read more

I worked with Tom to purchase a car that I found on Cargurus.com and the entire process went smooth and wonderful! Every single person that I spoke with at the dealer, from reception to sales to finance, were amazingly accommodating and made the sales process less stressful than I've experienced at other dealers in the past. They were fair with my trade in and helped me with financing one of my dream cars. Thank you!!! read more

Nice atmosphere and overall experience. The showroom to the shop where clean and all the employees were friendly, courteous, and engaging. The sales executive (Tony Fulco) went above and beyond in his efforts to make the trade-in, acquisition, and delivery process seamless and enjoyable If you go to this dealership, do yourself a favor and ask for Tony. read more

The service department at this dealership is outstanding. Mark B., the Service Manager, is polite, professional, knowledgeable, and I appreciate his no BS attitude. Each time I have been in there for a repair his estimates have been dead on and he has had the job done ahead of schedule. Many thanks to Mark and his team! read more

Scheduled an 11:30 AM appointment for oil change and rotation and was told 45 minutes. After waiting an hour and a half, checked to the progress. They didn't even start it. Was told another hour. Poor customer service. read more

I had a crazy week and kept changing my appt they were understanding and accommodating.

My service experience at Fox Valley GMC Buick was great as always. Fermin, my service advisor, was very detailed and professional when answering my questions and explaining the suggested service to be done in the future. I wouldn't get my Yukon serviced elsewhere and would definitely recommend family and friends! read more

Bought a 2012 GMC Terrain from this dealership. Brian was an awesome salesman and took care of us from the time we walked in. Muffler had some rust but they cleaned it up. Key fob also was busted in but they 100% took care of us and replaced it. Great place to buy a car. read more

I bought a used car from them Tom was very helpful with the entire process.I did take it to get looked at after i purchased that is were i am disappointed with the work that was needed to bring it up to par. Brakes,rotors,tie rod,cv axle,leaky power steering hose,and license plate lights, they must not have inspected this vechicle very close,it was a trade visually very nice,I still need to get 1 more repair done ran out of money.very nice sales people but dont think i will be going in for service. read more

This was a waste of our time. We called in and have been talking to someone for a week . We gave specific details of what we are looking for as I am 8 months pregnant and have no desire to spend hours in a dealership. We got there and the sales guy unfortunately can't remember his name gave us a price that was above what we were told when we said we were not interested his customer service changed immediately he even refused to shake my husbands hand. Please save your time and money we definitely will not be spending our money or time with them. Poor customer service, he needs training. read more

Where do I start? IM 32 I've had many cars bought from different dealers, usually never an issue due to the fact I always bought brand new (young and living with parents) I bought a Buick Valero about 6 months ago and there were a couple hick ups the 6 months with the vehicle! More then I've ever encountered! It's not the dealers fault but one thing after another really got me more angry then I've ever been.. WELL THAT CHANGED WHEN THE OWNER CEO EMIR REACHED OUT TO NOT ONLY SIT ON THE PHONE WITH A GROWN MAN VENTING, BUT WANTED TO MAKE SURE THINGS WERE RIGHT! He then called MARK the director of operations ( im CHEIF operations manager for a hotel and he made me look bad on how he runs operations) HONESTLY THE BEST IVE SEEN IN THE INDUSTRY AND I MEAN THAT! Very very nice yet gets things DONE, not just for a reputation but because he wanted to! And that's all I wanted throughout this whole process! Emir wherever you found this man please let me know so I can have someone like Mark at my hotel! The only thing Mark didn't have for me pulling up after a car issue was a red carpet and cocktails! Yesterday I was at the breaking point with a car no one can expect go wrong with again, but this time really made me say WOW! Justin from the beginning to the end was very professional (as I was not being so pissed, being in the hospitality industry for 12 years I broke and lost it, as Justin stayed calm and very professional! He not only worked the whole day making sure I was happy but repeatedly was on the phone when he got things done for me at the end today, and the whole time saying "it's all about you this and that!" THE WOW FACTOR HONESTLY! The things he did for me I'm very greatful and honestly again Emir wherever you find these employees please let me know! NOW PICKING UP MY NEW CAR TODAY THAT JUSTIN MADE HAPPEN AFTER MY LAST ALEX (Finace manager)AS ALWAYS IS PROFESSIONAL AND VERY DIRECT! No BS! I like that! He will work with you to make things happen to make any guest happy as he's done now twice! BUT ABOVE ALL TOM (sales associate) AT THE END! I felt like this gentleman wanted to do everything but buckle my seatbelt! He insisted helping me with my new car and all the new features, to even helping me take things from the old car to the new! AND ABOVE ALL REMINDED ME OF MY IPASS! Very very very amazing! He asked "can I help you navigate your vehicle?" I said nah I got it, a second later asking him how to get the blue tooth working, and I swear this man was already in my passenger seat navigating it with me! He made it exciting to get a new car and wanted to help anyway he could! AGAIN THANK YOU ALL SO SO SO VERY MUCH! I may have been a pain in your ass but truly truly appreciate it, and be known we are buying another Buick for my parents coming up winter and know exactly where to go!! WELL DONE AND THANK YOU ALL SO VERY MUCH AGAIN! HOW COULD I FORGET FRANK! Service manager! Always amazing! I swear I feel like I know Frank more then anyone there! THANKS AGAIN FRANK read more