St, Charles location I brought my vehicle in for a simple oil change on a Monday and didn't get it…read moreback until Friday. During the process, the manager called to say my car needed additional work and quoted me $2,092 -- which I agreed to. When I went to pick up my vehicle , the total was over $2,900. When I questioned the price difference, I was told they would "pull the call" to prove I agreed to it -- but I know I never did. On top of that, the free tire rotation discount plus discount oil change for $49.99 that was supposed to be included with my oil change never showed up anywhere on the invoice. Nothing about the pricing or discounts added up. The whole experience felt shady and misleading, and it's made me lose trust in this location. I won't be getting any major work done here again unless I have the full quote in writing beforehand. I'm sharing this so others can be aware before doing business here.

I was charge nearly $2000 for an exhaust job the should have cost a fraction of that amount. They…read moredamaged the new exhaust during installation and said nothing until i found it myself upon inspection after the fact. True, they did correct the problem, but would thy have ever told me it was there on their own? I had the car, the job was "done". I now have to pay to have the job completed someplace else. The exhaust was left hanging loose on one side and is banging around against the gas tank.

Absolutely amazing work. You can't go wrong bringing your car here for repairs. Honest, reliable,…read moreand top-notch service. Highly recommend!

Great people to work with. Analysis of the problem right away. Quote and service was fast. Will…read moredefinitely go back.

Quick service for my VW Tiguan's oil change, but the price for a foreign car was significantly…read morehigher than Mike More Miles across the street was going to charge. The value wasn't great in my opinion. However, they did offer me a couple options for discounts because of having coupons and being military, so they tested a few out to see which would save me the most. I'll be going elsewhere in the future just because of the price, but if you're in a jam and need a really quick walk-in service, this is a great option.

We had no appointment but had quick turnaround. Great service. Corey took good care of us. We will…read moredefinitely be back.

So far received an after hours phone call which David R did not have to do, I was impressed! He got…read moreme on the schedule for the next day to bring my older car in to address 3 major problems (told to me by my oil change place) .. I'm sure impressed by his response and to be continued

I HIGHLY RECOMMEND AUTO THERAPY!!…read more I can't say enough good things about Auto Therapy and it 's owner David. He might be the nicest and most honest Auto Shop Owner with which I have done business. When I moved to Geneva year ago I was looking for a new auto shop because I was now too far away from the one I used the most. I thankfully found Auto Therapy and David. My car has never run better. It is always washed, inside cleaned and smells amazing each time I have picked up my car from him. He's honest, reasonably priced and incredibly nice. On 2 occasions when I had dropped off my car at the shop, didn't have a ride and was going to take an Uber, David offered to drive me home so I didn't have to pay for an Uber and he also picked me up once so I didn't have to get an Uber. (I live like 5-7 min from the shop so it's not far....I'm not saying this so you ask him for rides, I'm saying this to show hoe NICE he is). I will not take my cars anywhere else other than to Auto Therapy and David...I HIGHLY RECOMMEND YOU DO THE SAME!!!!!

I am so glad I found this place! After my dad passed away, I was hesitant to use just anyone to…read morework on my car. (I only trusted my dad) Anyways, so I started coming here for my car for maintenance and other huge services like brakes! I was always scared of being ripped off as a girl but after today, I realized they take great care of their customers regardless of gender. I trust their opinions and pricing. Highly recommended!

I had high hopes for this place. I walked in, and the guy behind the counter didn't even…read moreacknowledge me as I stood right in front of him. I finally said hi and he asked how he could help. I told him I needed an oil change. He gruffly said, "We can get to it tomorrow." He wasn't friendly, not apologetic, and gave me the distinct impression that he really didn't give a care about my business. It was 4:15 on a Thursday, and they close at 6. I would have thought they could get me in, but even if they couldn't - there's no excuse for his behavior. I walked out and will never go back. There are plenty of oil change places out there that actually seem to care about their customers.

They are very thorough . They had my son's jeep in for many repairs. I expect them to stand behind…read moretheir work and warranty. I trust them and that means a lot in today's world!

Matt is a high quality tech. I always can count on him for going above and beyond. I've been…read morebringing my car to Suburban for years.

Very thorough and honest staff. Attempt to clarify and explain things well. Trust them like family…read more Glad they are close by for my maintenance needs. Mike Anderer Geneva

They are a honest, reliable and knowledgeable. I wouldn't bring my car any where else.read more

The gal - manager? - Was friendly and I felt I got great service. She pointed out some things that…read moreI needed to keep an eye on but wasn't pushy. I recommend!

I had an absolutely amazing experience at this Valvoline location thanks to Nina and her…read moreoutstanding crew! I actually visited twice today -- first for my girlfriend's car (she recommended this place), and then later for my own oil change because the service was just that good. From start to finish, everyone was friendly, courteous, and professional. Nina took the time to explain everything clearly as the oil change was being done, and even provided multiple pricing options so I never felt pressured or taken advantage of. You can tell she truly cares about her customers and runs a great team. It's rare to find establishments that make you feel this valued as a customer. Big thanks to Nina and the entire crew -- you've earned a loyal customer! Keep up the excellent work!