I went to just get one of my tires filled up and Cody was nice to fill all my tires up to hit the…read more35 mark. The other three were at 33. Cody was helpful and got my Jeep in and out quickly. I've had two of my tires replaced here and they always are helpful.

Tim is the store manager and I have to say he made my experience way better than I would have…read moreimagined. As a multiple car owner and a stunt driver for film and television, I am very pleased and surprised with how he handles business. It's refreshing to see great customer service. Once again thank you, I will be back to service another vehicle.

Force you to come in for inspection for a quote if any kind, prefer to act like a dealership and…read moretry and upsell you in person I guess. Not to mention when they did finally quote they were more than double the other local shops around for brakes. Would not recommend, better going to the dealer at that point.

Brought a Ford F150 Raptor to have a tire rotation done & an oil change. Lug nuts were over…read moretorqued when they removed them, one was missing and a couple were cracked after they were finished servicing my vehicle. Talked to Tony the manager and also brought the vehicle back for them to look at and they would not do anything for me. They denied that it happened while it was there for service. They claimed that somebody was trying to steal my wheels. Brought it to another shop to have the lug nuts taken off and replaced they said it's 100% that Fox River Tire ruined them when they did the rotation on my wheels by over torquing the lug nuts when they took them off, will never go back there for service. terrible customer service.

In answer to your reply. I wasn't told the tire was being substituted for another. I was told the…read moretire was in stock and they would put it on for me. The receipt had the correct tire listed but I wasn't given that tire! The correct tire is readily available from multiple venders. I was misled. The previous owners of Krage's tire would never have treated me this way. I got tires there for 40 years.

Great Service!!! Reasonably priced! Friendly!! Thank you so mcu!…read moreFast and Courteous:)

This body shop is top notch. I really enjoyed working with Pete. My truck was completed well…read morebefore the estimated date. The work was beyond excellent. You can't even tell it was damaged. See the pictures below. Thanks, Pete and St Charles Collision Experts

Place does terrible work.I had 2 cars here before and wasn't happy about my Honda.First time I…read morebrought the car in was for hail damage and when I picked up the car it was dirty inside from the dust and the headliner was missing the plugs .The second time my Honda was in was to fix a dent in the side door and the paint work is terrible and I have a picture to prove it.I would recommend anyone to take their car to Royal Coach instead they are the best in the biz.

Always honest. Always fast. Just great to work with. Take all our cars here, including a plugin…read morehybrid.

I absolutely have to shout out to Kevin! Service is always amazing and friendly. They are very…read moreinformative and reasonable. He has a continued customer in myself. Thank you Kevin

Alex was great! He kept me informed/updated as my car was in the shop. I can appreciate his…read morecustomer interaction with me. My tires were done in no time and I was back on the road. Thanks Alex!!

Outstanding !!! I was so pleased that I went there , Glen was amazing , took care of me smiled…read moreand everything an owner would want for one of their employees to do. Thank you guys you did an amazing job on the front end alignment and how to treat a customer.

Ken's reminds me of the old Denny's Service Center, the mechanic I had been taking all of my cars…read moreto from my first until I found Ken's after moving from the South Side over 20 years ago. Anyone who knows of the old Denny's knows this is the highest praise I can give a mechanic shop. I have been going here for years. When I moved to the are many years ago, I was looking for a place to take my car that filled the three main criteria for any business I can be loyal to: Honest, Competent and Fair Priced. It took me several different places before I found one that consistently ticked all three boxes, and that is Ken's.

Absolutely amazing work. You can't go wrong bringing your car here for repairs. Honest, reliable,…read moreand top-notch service. Highly recommend!

I was nervous in going in because there were so many low reviews on yelp…read more Gary took care of my tire. Included the rotation. And his tech explained thoroughly why I require a new tire. Peace of mind. For a fair price.

WARNING: IF YOU ARE A PERSON OF COLOR, CONSIDER USING A DIFFERENT LOCATION…read more I realize this country has tremendous racial tension, but one place I never expected to see this expressed so vehemently was with Firestone where I was rudely denied service for false reasons. I have utilized this location 3-4 times since moving to St. Charles, but my working relationship with Firestone goes back over a decade, dating back to my days of working for Enterprise and servicing our fleet through Firestones all over the country. Needless to say I am very familiar with automotive safety. I set an appointment earlier in the week to have my winter tires removed and my Continental Contisportcontact SP ZR rated (Summer tires) mounted. The summer tires are nearly brand new and have less than 1,200 miles, as I barely drove my performance SUV before the seasons changed. Upon my timely arrival for my appointment, I parked my pick-up truck holding the tires in front of the garage and my wife parked my SUV in a parking spot. Gary Roberts looked at me, then walked out to the garage and briefly glimpsed at my pick-up that carried the tires from about 15 feet away for less than 30 seconds then walked back into the facility where I was coldly greeted with a "Can I help you?" Reading his unwelcoming energy, I cut to the chase and informed him I was here for my appointment where he coldly retorted "What for?" I needlessly explained the reason for my appointment that I know is documented in their system. Gary first said "the profile of those tires are too low and we don't have the machinery to do anything with them." I asked "how could that be when you all mounted, then unmounted these very tires, and even mounted the winter tires that are on there now?" Gary said I've never seen either of those vehicles before and I've worked here for 6-7 years now. Why does that even matter, as I'm sure Firestone is not paying him to work 24-7 on every vehicle? Then he said well "the tread depth is too low and we have a policy in place, so I can't do it." I told him to keep his policy, and I'll keep my money. Keep in mind he only saw my tires for less than 30 seconds from 15 feet away, so how could he make this distinction without a tread depth gauge? If he is able to eyeball tread depth from 15 feet away, he should definitely own his own tire shop vs. working for Firestone. I realized Gary was just looking for reasons to not do business with me at all. On something as important as tires, I didn't want him to even touch my vehicle at this point. Was it because I'm a young black man? The world may never know, but I've never faced such rude customer service in my life. He could have at least taken a tread depth gauge and tried to prove his assumption, but his very matter of fact/ case closed demeanor and need to be right demonstrated his lack of desire to accommodate my appointment, which proves to me it had nothing to do with Firestone's policy. In fact to prove a point, I called the Firestone in Batavia, to inquire what the necessary tread depth requirements were for mounting tires and the gentleman said 4/32nds would be just fine. At a minimum each of my tires were above 5/32nds+. I was able to have my summer tires put on without any issue and I was treated warmly at the Batavia location. This proved to me that the problem is Gary Roberts and until he receives some sort of Diversity, Equity, & Inclusion as well as customer service training or perhaps relieved of his position, I would recommend any person of color AVOID the East Main Street St. Charles location at all cost. Do NOT spend your money where you are not appreciated. Below are the tread depths of the tires also a picture of them mounted by the great team at Firestone Batavia at 351 S. Randall Rd. Lying about why and denying service for no reason will not be tolerated in 2025. I could not in good faith spend another dime at this location.