DISCOUNT TIRES - I am SORRY! FORGIVE ME, FOR I HAVE SINNED! You have been a loyal and faithful company that stands by your promises and commitment to your customers. PLEASE FORGIVE ME! In a moment of weakness, I bought tires from BELLE TIRE! A purchase I will regret for the remainder of these tires. It's not the tires that are bad, it's the HORRABLE SERVICE FROM BELLE TIRE! THE SERVICE IS SO BAD, I PURCHASED THE SAME SERVICE WITH DISCOUNT TIRES, AGAIN!
BELLE TIRE - YOU HAVE TO FIGHT WITH THEM TO GET YOUR TIRES BALANCED during a rotation.
DISCOUNT TIRES - It's automatic. Not even a question whether the tires should be balanced. It's part of their Honest, Faithful Service and Commitment to their customers.
BELLE TIRE - An appointment means nothing. Just another way of WASTING YOUR TIME IN THEIR STORE.
DISCOUNT TIRES - An appointment time is the time YOU WILL GET SERVICE. Discount Tires VALUES YOUR TIME! They understand that customers don't have time to waste hours sitting in their stores.
The HORROR STORY OF BELLE TIRE - So, I thought I would try I new tire store in town. BELLE TIRE. Purchased my tires and during the installation they did a Front-End Alignment check. Prior to this I had ZERO ISSUES WITH MY FRONT END. My 2019 truck track true going down the road. According to their computer I need an alignment. So, I agree to have it done. As I drove home my truck kept pulling to the right. I thought I would drive it a few days to see if things would settle down with the new tires. Driving on the interstate provide to be a new problem too, vibration in the steering. Since I was going on a long trip, both problems were unacceptable. I went back to the store and explained the problems.
After listening to why they should not have to do anything because everything was alright it was just my tires and ME. Will, I've been on this earth for a LONG TIME and driving a truck most of it - I KNOW BETTER! I would NOT accept their excuses and wanted the tires rebalanced (maybe for the first time) and the alignment recheck. Of course, there was nothing wrong with either problem - so they said. I was leaving on my trip the next morning. So, off I go. The truck still pulling to the right but not as bad. Driving, things didn't feel right. I check the tire pressure from the gauges inside the truck only to find they let air out of one side and put more air in the other tire. This was done to try to correct the pulling to the right.
Returning from my trip (5000 miles) I go back to have the tires Balanced and Rotated. They were happy to rotate the tires but not balance them. "Tires don't need to be balanced as often as people think they do." WRONG! Next fight to get the tires balanced and rotated. So the truck comes out and I look to see if the weights had been removed and replaced anywhere on the tires. NOPE! NOT DONE! I go back in and ask why the tires had not been balanced I was told they were and as they stated tires don't need to be balanced. They were good just the way they were. FUMING AT THIS POINT I let them know I am NOT A PLEASE CUSTOMER, but I don't have the time now to continue to fight with them.
I go to another shop and PAY to have the tires balanced. Convinced this is the FIRST TIME THEY HAD BEEN BALANCED since the vibration in the steering went away - GO FIGURE! But remember that pulling to the right? Now, with balanced tires, and the CORRECT AIR PRESSURE IN ALL FOUR TIRES, IT'S BACK - REALLY BACK! You can't let go of the steering wheel without making a right-hand turn. There were recalls from Ford that needed to be fix so the truck went in for the repairs at which time I asked them to check the front-end alignment. Of course, it was WAY OUT OF ALIGNMENT! They asked me who did the alignment the last time. I told them BELLE TIRE. They all started laughing. I guess you won't make that mistake again, will you? NOPE!
Now back from a new adventure I make an appointment to have the tires "BALANCED AND ROTATED" at Belle TIRE. You know that service I PAID FOR!?? I show up to my appointment in the middle of the day only to be told "You'll have to wait an hour and a half to two hours." WTF! THAT'S WHY I MADE AN APPOINTMENT! Out the door I went NEVER TO RETURN TO BELLE TIRE.
DISCOUNT TIRE WILL YOU TAKE ME BACK - PLEASE!???? Will of course they did, with welcoming arms. I (AGAIN) paid for the service I WAS NOT GETTING FROM BELLE TIRE. Made an appointment and WHAT DO YOU KNOW, I had my service done ON TIME! read more