I brought my wife's 2017 Jeep Grand Cherokee Summit in for new brakes and rotors. A few weeks later, my wife noticed the brakes were making a squealing noise during turns so I brought the vehicle back to have it inspected. I was charged $100 just for them to look into the issue. What was most concerning was learning that when the brakes and rotors were replaced a few weeks earlier, the shop chose to install lower-quality aftermarket parts rather than OEM parts. The original components on the vehicle were OEM, but instead of giving us the option to choose, the service advisor of Indian descent told me they used cheaper parts because OEM parts were "too expensive" and would make them less competitive. That decision was made without our knowledge or approval. When it comes to critical safety components like brakes, customers should always be given the option and informed about the quality of parts being installed. Choosing lower-quality parts to save money--without discussing it with the customer--raises serious concerns about quality, safety, and reliability. At the very least, we should have been given the option to replace the parts with OEM components or informed beforehand about what was being installed. Instead of rectifying their original mistake they shifted focus to other parts (pins) that still didn't address the issue at hand. Hence, I would not recommend if you're looking for honesty, quality, safety, and RELIABILITY. read more

Will not be back! New owner is trash! Tried to overcharge for an oil change while you are showing a coupon for $49.99. Oil change always takes a 1.5 hours, if not longer. Why? They never have my filter in stock. I MAKE AN APPT! You know I'm coming, why aren't you ordering ahead of time?? That was when I was DONE! I spoke to Ryan, who made it right by giving me a free oil change. Made the appt, and came in for my oil change. No more Ryan...WOW.....they then tried to charge me for my oil change. "No notes in the system" is what I was told. I walked out. Not paying this place another dime, EVER!! Owner needs to learn about the business be bought. Listening to this guy talk about your vehicle is scary. Knows nothing!!!! He also needs to learn customer service. Good luck keeping this place open read more

The guy on the phone (had an Indian accent) was incredibly rude and was dodging giving me a quote unless I told him how much other places were quoting me. That's not normal for an auto shop to do.. I told him the exact amount of labor hours needed, the list/codes of the parts required, and he proceeded to tell me they don't accept parts from outside sources.. what did that have to do with anything? I said "that's not what I meant sir, I just have the names of the parts that you guys would need" and he responded "do you want to work with us or go somewhere else". From all the great reviews, I was expecting someone at least somewhat friendly on the phone; I will not come here because of this unprofessional guy on the phone. read more

So far they saved me OVER $6200 as well as aggravation. I have a 2015 kia optima with the notorious oil consumption issues they are known for. Kia dealer told me piston rings were bad;upward of $5000 to tear down engine just to confirm. No warranty coverage. Wanted to do some kind of combustion chamber engine cleaning at $1200 but wouldn't guarantee it would solve the issue. (Typical BS you get from dealerships) Took her over to Reliable (Geo was amazing!) After a full day of problem solving they discover my PCV needed replacing!!! Changed out the valve came back for oil level check after 500 miles and voila!!! Oil level is normal. Recap: kia dealership in St Charles Il suggested... Engine combustion chamber cleaning - no guarantee $1200 (NOT) Worn Piston rings diagnosis only!!! - $5000 (umm no thank you) Reliable Auto - replaced PCV valve $287!! Included the time to diagnose, labor to replace the PCV valve and parts -$287.39... umm yes please. My kia is running good and so far oil level is normal and holding ... Thank you reliable auto and thank you Geo for your great attitude and professionalism I'd give 5 stars but I haven't had any other services to compare so today... You get 4 stars. I will report back in the future if or when I need other service read more

More than three years later, Reliable is still my go to for all repairs and oil changes. I've gotten my injectors cleaned, my transmission fluid flushed, my brakes done, battery replaced, oil changed, tires rotated. Every time they tell me what is needed and let me decide if I want it done. Every time they do a job they tell me exactly what they did and their prices are honest and reasonable. Pete and Paul run a great operation. Didn't know them from Adam the first time I went in (based on online reviews). I have recommended them to countless people and they never disappoint. Don't go there expecting to pay $15 for an oil change or $125 for a complete transmission flush. That is not reality. Expect to pay a very reasonable, fair and good price for a great job that you can be confident in when you drive away. read more

I was looking for a new mechanic and a friend recommended this place. Glad I checked it out, friendly service, waiting area was clean and comfortable Pete was great! I plan to go back for all of my Trucks service needs. read more

I would post 10 stars if possible! They don't make them like this anymore! Not only is this shop a great model for an automotive shop to follow, it's a great example for any business! I wish all businesses worked like this place! The owner really knows how to listen and treat his customers with respect, this man has his shop! Great experience! Will be bringing all my cars here and sending my friends here as well! OUTSTANDING! read more

Reliable Auto Repair - Very clean facility! - Auto Repair Near Me - Batavia, Illinois

We live in Phoenix, but were visiting family in St Charles, and the "Check Engine" light came on in our 27 year old motor home. Our nephew recommended we call Pete at Reliable. He got us in the next day and they spent 45 minutes searching for the cause. Because the motor home is so old, it doesn't have the diagnostic capabilities of a more modern vehicle and they were unable to pinpoint the issue. Because of this, even though it wasn't their fault, Pete insisted on no charge. If I lived in the area, I would use Reliable regularly. read more

Having looked into many auto repair shops I read about Reliable auto repair and wasn't disappointed. They are open early and able to diagnose and repair my Acura's suspension with all the info I needed. They went and inspected my truck finding other issues and were very helpful to get my truck fixed. Very reasonable prices quick honest service. Pete is awesome straight forward and cool guy. Definitely will be taken truck or other car back if needed. read more

I have been going to Paul for over 5 years. They are the best in the area. Honest, knowledgeable and accommodating. Good people as well. Highly recommended! read more

My 2011 Ford Expedition needed an alignment. I found this place with a Groupon ad. Many thanks to Pete and crew.

Great service at a good price! I thought my car was a goner, it would not start, or if it did would only run a short time. Had to have it towed to Mikes. They found the problem quickly and the next day I was back on the road! read more

I really don't have much to add, other than what has already been said. I had broken a part on my car, trying to fix something else. The new piece I broke was going to be time consuming, and the part itself was expensive, so I was in no mood to mess around trying to DIY the reapair. I took the car here, based on the previoius reviewes. They called me the same day and told me what was wrong, and what was needed to fix it. They told me exactly what I knew already, and didn't try to add anything extra. Very honost mechanic, he even went on to other things to check for repair, and did not recommend getting it done now, until I had a chance to think about it, and make sure it was needed. This place has earned my business for anything I can't do myself (or don't want to spend the time doing). read more

It is said that in life the two hardest things to find are a good attorney and a good mechanic. Thanks to Paul and the team at reliable, I can now cross one of those things off my list! I took my car in for brakes, an oil change, and tire rotation, but the big thing I come away with is peace of mind when they are finished working on my car. I know that the workmanship and parts are superior, and that Kyle will make sure everything is running well before I get back on the road. They are prompt, informative, and make sure the overall experience is as painless as possible. Thanks to Paul and the team, and I will definitely recommend Reliable Auto Repair to all my friends in the area! read more

Best customer service I've experienced with a shop like this. They take the time necessary. I should also mention I had three estimates for the same work and they were the cheapest. read more

These guys deserve every bit of the 5 star reviews. They're friendly, helpful and provide prompt service. They're not pushy in trying to buy any product nor service and simply cater to what you need and asked for. Check their website for a list of services and pricing. If I was not moving back to California, I would definitely be their regular customer. Thank you Paul & Kyle! read more

This is the second time I've used Reliable Auto Repair. I came in to drop off my car for service. The owner Paul asked me if I needed a loaner and I declined, as I had my wife outside waiting for me in her car. As we pulled away, her car started having problems, so we immediately turned around. I explained the situation to Paul and he was able to take my wife's car and give me a loaner for the day AT NO EXTRA CHARGE! When he called later that morning to give me my options, he recommended the lesser of the 2 costs and had it repaired later that day. Clearly this is a business owner with integrity, not to mention a strong focus. Needless to say, I will continue to bring him my business and would recommend his services to anyone. read more

We found Reliable Auto on YELP a few years ago and have been taking our vehicles there ever since. It's hard to find repair shops you can trust but Reliable Auto is very honest and the customer service is incredible. My initial visit to Reliable was to get an oil change and while I was sitting there waiting I overheard Paul, the owner, talking to another customer, a young man, probably about 17 years old. The young man didn't know he was supposed to get his oil changed and his engine had seized. I don't know anything about cars either but I know enough that I know you need to get your oil changed regularly. I was impressed with how Paul talked to the young man and did so respectfully without making him feel like an idiot. When you can treat someone with respect that tells me you're a person with good character and someone that I would like to do business with. read more

I had a very interesting situation in which I had my 97 Ford Mustang blow it's upper radiator hose (probably due to a thermostat locking shut) on my way back from Naperville buying our NEW car...bad luck. Luckily for us, a young man associated with Reliable came to our rescue, fixed our car on his day off (let us keep our car in his driveway), then took it to the shop to ensure everything else was in working order. The owner is easily recognized, honest, and genuinely hilarious. Thank you guys for a great experience! read more

I cannot say enough good things about Reliable Auto Repair! They fix your car quickly and charge you a fair price. Customer service is always awesome and Paul, the owner, is always super friendly on the phone and in person. I think it's rare to find a mechanic that charges you a fair price and does great work! These guys will definitely be getting all of our vehicle repair business going forward. read more

All good things about this place !! I made an appointment for an alignment and couldn't make it last minute and had to reschedule a second time and the manager there Pete was so understanding and flexible with me! Honestly amazing staff, great work, fast, and great prices. I recommend 100% read more

These guys are awesome. I came to this location for two main reasons: 1) they are right down the street from work and 2) my boyfriend had work done on his car at this location and raved about his experience. These guys know what they are doing and know how to take care of customers - super friendly and great attention to details. They fixed my car next day at a very good price and I will definitely come back! The only reason it couldn't be fixed immediately was due to a part that needed to be ordered. The part arrived that same afternoon and by 10:00am the next day I got a call that my vehicle was all fixed up. As an added bonus, I found a bunch of mints waiting for me in my cup holder when I came back to pick up my car. I work right down the street and hands down I will recommend this place to all of my friends in the area. Sidenote: As a young female, I'm pretty used to auto repair shops trying to trick me into paying for services that I don't need to have done on my vehicle. It sucks and it's so frustrating to see places taking advantage of young women, assuming they are too stupid to know anything about their car. I have literally watched mechanics take old damaged parts from "my car" and bring them over to show me how damaged it is when I know for a fact that my car's parts look nothing like their fake ones or that the part they are showing me has nothing to do with the problem I am having. It's that bad. Don't believe me? Ask any female under the age of 30 and I guarantee they have at least one story to tell you about a similar experience. While I am not super savvy with car repair, I know enough basic knowledge that I can tell when someone is feeding me total BS. I also do a ton of research and ask my trusted friends about the car issue I am having before I bring my vehicle anywhere to make sure that I have some possible causes in mind. Thankfully, Reliable Auto passed my test with flying colors. I spoke to two different gentlemen at the front desk who were both very knowledgeable and explained their diagnosis in detail with me, so I knew exactly what kind of work I was paying for and their solution was legitimate. Nobody tried to sell me any extras and the parts they ordered were priced at the market standard. Thank you, Reliable Auto! Keep up the great work! read more

I do not recommend bringing your car to Reliable Auto Repair. I've brought my car in twice now for repairs. I had a poor experience the first time but gave them the benefit of the doubt since they owned up to their mistake. However, this second time has shown they are only interested in knocking down check-engine error codes without looking more in depth and giving you the whole picture. My first trip to Reliable, I needed my battery replaced; pretty straight forward. They replaced it and the very next day I went over a small bump, literally just the short curb between the street and a driveway, and my entire car shutdown. I managed to jiggle the battery enough to reconnect and drive back to RAR. They owned up to their mistake, that they had not securely connected the new battery, and fixed it with their apologies. I thought this was a good sign I was bringing my car to an honest company. This second trip, my checking engine light came on and my car was exhibiting issues with acceleration, revving high or nearly stalling. I brought it back to RAR and was told 3 things need to be repaired; two that were not directly related but needed to be done, and the third would solve the acceleration problem. Again, less than a week later, my check engine light came back on and the same acceleration issues returned. I honestly assumed they had messed up again and would fix their mistake; which would be bad enough. Instead I was told there was a brand new error code unrelated to the one they fixed a week ago. It seems unlikely another (very expensive) repair with the exact same symptoms cropped up in a week without having been noticeable to an expert's eye the first time I brought it in. My car is older and it would have been useful to have a complete picture of the state of things before dropping over a grand just to have the same problem and be told another major repair is necessary a week later. Moreover, a second opinion suggested simple fuel-line cleaner and no repair at all. It's clear Reliable Auto Repair is only interested in reading the error code, immediately recommending expensive replacement, without looking at the car as a whole. Specialized knowledge like mechanics have, I relied on them to give me a complete look at the state of my car and a sound recommendation. I was not able to make an informed decision on spending money with Reliable Auto Repair versus putting that money towards a new car based on the service and information Reliable provided. Obviously, this is not a 'reliable' company at all. read more

They really uphold to their name! I come for oil changes and they are always efficient and never try to push unnecessary extras. I've been coming here for several years and will never go anywhere else! read more

I can not speak more highly about my experience. Though I was in for a simple oil change, talking with Paul, and all the information he gave me, there just is not anyone with more heart that I know. I have never heard someone speak with such honesty care and conviction. Plus, when he can tell me he does not care who does the work, but lets me know what needs to be done, that is truly priceless. read more

I took my corolla in for a tire alignment and the service was great. The owner was very nice and welcoming. I will definitely recommend this place to anyone if they need any maintenance on their vehicle. read more

The Best customer service I've ever experienced in this industry ever! Really took the time to check out all the necessary options for the problems in question. FAST, Friendly and Quality! Also should mention that I was from out of town at the time. Thanks a lot and keep up the Excellent work! Robert from Des Moines, IA. read more

$950 for a water pump that costs $75. They said the changed my oil and checked breaks too, but 2 days later I had to take drivers front wheel off to notice only one bolt holding the caliper on the break. They either never checked them or didn't put the back together correctly. Really mad I put my family in a car in that condition. Not to mention I found one of their wrenches stuck under the hood by the windshield wipes obviously just where they forgot it. Would not only not recommend but will deffinatly tell people to stay away read more

I'm new to Batavia and looked for a trustworthy repair shop. I had a rear wiper on my Buick SUV that needed replacement but couldn't remove the old wiper, even with a pulling tool. I took it to Reliable Auto Repair late this afternoon, and Pete (who couldn't be friendlier) had the car pulled in immediately. After 10 minutes the repair was done--they had to use heat to get it off. The I asked the cost, and he said "No Charge." Who does that?? It was a great experience and I plan to make this my go-to repair place. Thanks Pete! read more

I've been going here since I've lived in the Tri-cities. Paul the owner is the most passionate guy when he talks about his shop and fixing cars. I've been an insurance salesman and I know when I'm getting sold. I'm cheap and paranoid of all salesmen. Paul has really taken me back because I always expect the sales line. He doesn't sell me. He's actually let me walk away after with no charge. It makes you wonder how he makes money but I keeping coming back. I've taken 4 cars to his shop and I'll keep coming back. read more

I went in for a wheel alignment, my first time here. Friendly, knowledgeable and honest staff. I highly recommend this business.

This place is amazing! My Prius had a bad wheel bearing and desperately needed changed. I called around 0930 hrs and they got me in right away. They gave me a car to drive while they worked on mine....for free! I had a time restraint as well due to work and they got the job done in a very short time. I will never go anywhere else. I couldn't recommend them anymore. Fantastic. read more

I am very grateful to Paul and his staff. Not only did they fix my car quickly, but I got a very fair price, AND the customer service is excellent. They were busy and didn't have any loaner cars available (which are offered free of charge, by the way--who offers anything for free anymore), so they offered me a ride. Just a great experience, despite being bummed about needing my car to be fixed. I highly recommend. read more

Wish I could give these folks more than 5 stars. This was my first visit to Reliable Auto and it certainly will not be my last. Great service...very communicative...trustworthy...good price...on time..everything as promised. I really could go on and on to the point of becoming annoying. A quick example... Whenever power is removed the radio and navigation systems are locked when power is reapplied. After replacing the alternator and battery they even re-entered the codes to the radio and navigation system. I've always had to re-enter those myself after getting home. The Reliable Auto guys took the extra effort to dig into the glove box, get the codes from the sticker in the manual, and enter them to make sure EVERYTHING was just like it was when I dropped it off. No other auto service, dealer or otherwise, has ever paid such attention to detail before. Keep up the good work!! read more

I've brought my car in several times now and have been very satisfied. My friend brought his car in for something that ended up being very complicated - Paul & BJ were persistent, communicated with us well and figured out the problem. I recommend them to my friends. read more

I just got finished having my daughter's car serviced at Reliable Auto Repair and it was a very stress free experience. I arrived a few minutes early and the manager Pete said they would get right on it and informed me of a diner down the street. I walked to the diner and had breakfast and by the time i got back the car was done. This was my second visit to Reliable Auto Repair and during both visits everyone was friendly and honest. I highly recommend Reliable Auto repair! Good people! read more

The guys at Reliable offer first class service at a fair price. Need a loaner car while you wait for service....no problem. Want the truth about your repair needs......only one place to go for a fair price and unmatched friendly service. That's Reliable Auto. read more

Paul is one of the first auto guys I've met who takes the time to make sure you learn something about auto maintenance. As a teacher, I appreciate that he does not keep his expertise to himself. He is open about his own maintenance habits, given his 20 years of experience in the industry, and also when certain types of maintenance are necessary and when they aren't. It is rare to walk into a place and you can talk yourself out of (dealer or other mechanic "recommended") maintenance in front of the guy behind the desk. That is exactly what happened today. They have a great price for oil changes, too. The Yelp deal made sure that I got a synthetic oil change for a great price. Genuine honesty builds trust, and Paul at Reliable has earned mine in a first of as many visits as I need to keep my car running as long as I can. read more

Excellent shop to have work done. I finally found a place I'm comfortable taking my cars to. No upselling or pressure. Honest, straight forward, very easy to work with. Do NOT hesitate to bring your vehicles here. read more

Called to ask if they do paint or dent repair - they were super friendly and though they don't do those types of repairs specifically, they took the time to give me the name and number of a place close by that they trust. So nice! read more