I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

Fast, friendly service. Had my windshield replaced and electronic attachments re-calibrated in…read moreabout an hour. Very reasonable pricing. I would highly recommend this business for all your auto glass needs.

OMG what can i say about this place. the minute you walk through the door you are greeted by…read moreChasity ( hope i spelt it correctly) so bubbly and friendly made you feel like you have been a customer for years and years. Took my car in right away and in about and hour or so i was cruising the highways again. I have to add they were cheaper by about $200.00 from one of their competitors that their name starts with an S. If you want an amazing experience with getting your window replaced or a chip fixed in you car go see Chasity and the crew you will not be disappointed.

Stopped in to get an estimate to repair few scratches on a bumper. Two ladies in the office barely…read moreacknowledged me walking in. When I asked if I could get an estimate, I was told that it cannot be done because she is too busy and is in a middle of something, and she has next appointment at 11AM (it is 10:10AM Thursday, not one single other customer around, empty parking lot). Then she says that I have to make an appointment for sometimes next week! You got to be kidding. Customer service at its "best". And she is acting like she was doing me a favor by even talking to me. I went to different body shop which I used few years back located in St Charles. Day and Night experience. Busy place humming with activity. I got an estimate within 15 minutes and planning to set up an appt for doing the repairs soon. If you are looking for even a minimal level of customer service, business where they treat you as a customer, not nuisance, then Gerber Collision in South Elgin is definitely not the place you should even consider. There are many other good, family owned (not franchise or corporate owned) body shops around which will value your business.

My experience with Gerber in South Elgin was excellent from start to finish. After being in a…read moresomewhat minor but uniquely frustrating car accident with my brand new car where every single person I had to engage with along the way was either incompetent, indifferent, or both, it was a huge relief to come to Gerber for the final leg of the whole ordeal. Selena and Maria were both so friendly and made the entire process really simple- from getting the initial quote to dropping my car off and getting the rental car to keeping me updated on my car's repair status to the final pickup. I really appreciated how communicative Selena was with the twice-weekly updates on the status of my car. I also greatly appreciated how easy the rental car process was. They took care of everything through the rental car company for me, and the rental car company picked me up promptly after I dropped my car off. That whole process was really seamless. Also, most importantly, my car looks as good as new!

Recommended by my mechanic. Very upfront about timeline for parts & cost on the phone. I was in &…read moreout for my appointment. Quick, friendly, and reasonably priced.

Workers were understanding and offered above and beyond service and worked with on working with…read moremultiple cars within a days span. Recommend this place for honest, professional and friendly service.

My wife"s 2014 Explorer windshield was hit by a rock off a construction truck. the Company paid for…read morethe windshield and sent us to see Jake at J C auto glass. He put new windshield and all was good. Few months later the plastic covers that cover the sides off the windshield flew off, two seperate times. I was impressed how Jake immediately ordered new parts and fixed the problem. He learned something new about Ford Explorer . His Honesty and the way he sincerely felt bad for some extra trips back and forth to his shop is what impressed me. You want feel safe and not taken advantage of go see Jake . Oh he probably lost money since he add to order new parts and still gave me a Gift card for dinner at Moretti's and two tickets for the movies for my wife and I.

Flawless replacement of rear window was completed in less then 2 hours. Price was very reasonable…read more I would highly recommend JC auto glass to anyone. Jake is very corteous, knowledgeable and informative. He even accommodated me with a Saturday appointment on very short notice.

I was very happy with their service from the start until the finish of the work…read more I had intended to get my windows tinted "eventually", but I just bought the car and didn't really want to take on another expense right away. However, my new car got dinged days after getting it and they were able to buff it out pretty easily. I was able to find the spot the work was done, but it took me a minute. I would be shocked if anyone who was unaware could even find the spot. While I was there, I also had my front two windows tinted while I waited and they did a good job. However, when I got the vehicle home I noticed that there was a decent bubble in the front driver side window. I contacted them the next day and they said to bring it back so it could be redone. At no point did I feel like they tried to push off the responsibility or try to get away from standing by their work. They fixed it no questions asked. I have no reason to believe that they wont also honor the lifetime warranty that they offer on their window tinting.

Their service is great and I recommend. Definitely will go back and use their service.read more

Could be better other than those 2 damages. Glass itself…read morewas 180$ they made 100$ off me. So I'm not mad considering it was 2 man job. However. Please continue what you're doing for Aurora. Please get better. I won't press charges. But please lmk if you can fix the trim atleast. Other than that GOOD JOB. To say the least. Have a good day.

Ramon was very nice and accommodating! He repaired my windshield on my schedule and offered me a…read morewarranty $50 off next time!