Stay far away from this business, the gentleman gave me a estimate over the phone and told me to…read moremake $100 deposit. We set up a date to do the repair and then his technician told me that he cannot do the repair which was fine but he refused to give me back my hundred dollar deposit and then he just blatantly refuses to pick up my call and when I do get a hold of him, he got mad at me frustrated and he hung up my phone that is not good business practice

rapid response, punctual! Loved my service! I will be…read morerecommending, thanks again!

Noticed that the windshield trim on drivers side was loose and making noise on my 2012 Infiniti…read moreFX50 Sport. Was going to bring it to Infiniti to get it fully assessed and fixed but the dealerships outsource this type of thing and I wanted to be sure it was done properly. Scouted around the Northshore looking for someone with a stellar rep and Windshield Pros is who kept coming up as the best rated so I figured I'd give them a try (Lombard). I called and explained the issue and the office manager could not have been more helpful and accommodating (she's definitely a credit to their operation). They squeezed me in 1st thing in the morning next day at their shop and the owner (I believe) himself handled things (personable, friendly, incredibly knowledgeable, and by all accounts truly trustworthy). He brought me into the shop to explain a few issues after assessment and was able to fix it without needing to replace all of the expensive pieces necessary. I was fully prepared to replace everything and get a new windshield and new trim pieces but after working his magic it turned out to be unnecessary for the time being. Honest, quite knowledgeable, and very good at what they do (also had an opportunity to meet a couple other techs and they were equally savvy, friendly, and obviously knew their trade). The price was more than fair, imho, and frankly I can't think of any reason why I would go anywhere else in the future for any of our 4 vehicles. Iirc, it was Bill Simek who I dealt with and I can't recommend them enough. Thank you, the Lombard front office, and the friendly techs I met.

I'm glad I looked at reviews on Yelp before deciding who to hire for my windshield replacement…read more Bill took about an hour to remove and replace my windshield and paid close attention to details. Even cleaned my dashboard. Excellent work!

Had a work order put in this morning, received confirmation and a copy of the work order and a tech…read morenever showed. I called the store and was assured a tech would still be out even if it was after the window of time they gave me. Ok- cool. No problem. Then the Rep put me on hold to get ahold of the tech only to get back on the line and tell me a tech was never sent out for my work order and it's now too late in the day to have someone come out. I called back to reschedule and was told "well you should've called after you didn't hear from anyone." Dude what? Lol Rescheduled with a different location at a later date.

Very disappointed by this company, had a quote for windshield replacement for $323. When I went…read moreback for second time [as first replacement had a scratch,]they jacked up the price of glass claiming there was a price increase since my quote! The new price this morning was $512. I called customer service and got a price of $351. Still not acceptable

Could be better other than those 2 damages. Glass itself…read morewas 180$ they made 100$ off me. So I'm not mad considering it was 2 man job. However. Please continue what you're doing for Aurora. Please get better. I won't press charges. But please lmk if you can fix the trim atleast. Other than that GOOD JOB. To say the least. Have a good day.

Ramon was very nice and accommodating! He repaired my windshield on my schedule and offered me a…read morewarranty $50 off next time!

EXCELLENT experience working with Gerber Collision & Glass on Lasalle Ave. in Naperville…read more All the way from their Receptionist Intake Staff, to their Technicians, and Management--they are an AMAZING TEAM. Not only will they get your Vehicle back to New Car/Showroom shape--they will provide the greatest customer service throughout the process. Thank you Gerber for being so great and for caring so much for your customers!!!!

They're everywhere and do good job and r honest. My insurance always uses them for the best price…read moreand honest work. Dealerships cost so much more.

I had a very disappointing experience here. The representative was rude, condescending, and…read moreunwilling to answer questions. I asked about the windshield glass they planned to install including the model and manufacturer because I had legitimate concerns about quality based on my research. I was told it was in stock, then a few minutes later told it wasn't. That inconsistency was concerning, but the dismissive attitude made it worse. An informed customer should be respected, not talked down to. He made it clear that questions weren't welcome. He clearly has a bad attitude and doesn't like to answer questions. I genuinely was going to proceed with them, but after the way he spoke to me it was unacceptable. I would never recommend them to anyone. For a business that claims, "As a local, family owned business, we put our customers first," the, truth is quite the opposite. Also, sort reviews by newest. You will notice there is little to nothing from 2026 and the past few months, which says a lot. Definitely disappointed and would not recommend.

I had water leaking in the rear window of my car. I called two shops and was told by one that the…read morewhole window would have to be replaced otherwise they would not be able to warranty the work- $465. I was told by another the seals needed to be replaced- $345. International Auto Glass asked me to bring the car in so they could take a look. Turns out it that the brake light located at the top of the rear window was loose and allowing water inside. They tightened it down and it solved the problem. Not accusing anyone but, that possibility was even mentioned by the other two shops. On top of that, Johnny didn't want to take any money until I insisted on buying lunch for his crew. Honest broker here, folks.

Beelle Tire of Sycamore IL on 5/18/26 quoted me four different out the door (complete) prices for…read moremy Honda. The first was $530, but when set up the appointment they said sorry it's actually $660. I said sorry that second quote is not reasonable. They then said "we can do it for $590." I ended the call. Since they were open late and close by and I had run out of time to get to Discount Tire I called back and they quoted $537. I said okay and went in. While I was there for installation they attempted to upsell me by suggesting I install a new $80 sensor. I said no. After they installed three tires they came in to tell me there was a good chance one of the studs on the fourth tire was going to break. They said I had to give them the go ahead to proceed and accept responsibility to fix it if it broke -$57. I asked "what's my alternative?" They said "leave the old worn tire on." I needed to have the tires for a family hospital visit -- so I reluctantly agreed while expressing my displeasure. Predictably they broke it. Since it was almost closing time i completed the payment. Yet another glitch (they had not included the tax in the "out the door price. This was becoming a cluster you know what. The out the door price, including the cost of the broken stud was now about $100 more than their last quote. It took about 10 minutes and multiple tries to process my payment. And when we were done they casually mentioned that the stud would not be in till the following day. They told me it was ok to drive on it with one out of four bolts missing. I later discovered that was NOT at all a safe thing to do. They did not call about the part so that I could return to have it installed. After several calls and being put on hold with aggressive advertising pitches, the installation guy (Pepe) told me they had no openings until 4:30 in the afternoon. He said he'd have to "squeeze me in and expect a 90 minute wait." I told him that was longer than the tire installation! He replied they were very busy. When I arrived I told them that 90 minutes was unacceptable and that I'd already paid them and had to make multiple calls instead of them calling me. They became very disrespectful at that point. St that point I called Belle's national customer service line and complained. They were closed for the day. I recorded a message but never got a call back. The stud was installed in 15 minutes. The charge for parts was $11 and the "labor" for the part they broke was $46 (billed the day before). In summary a) their quotes are wildly disingenuous, b) I question their competence and/or integrity about the broken stud, c) they put me at risk by lying about the safety of the missing stud and bolt, d) they were very disrespectful, and e) Belle Tire Corporate does hot care about Sycamore Belle's shoddy practices as they did not address my complaint. This was among the worst repair SNAFUs I have encountered in over 50 years of driving! Steer clear of this place; it's like a pirate ship.

Best tire experience ever! Got a screw in the middle of my…read moretread on my Chevy 2500 truck with camper on California to Maine cross country trip. They fixed my temporary plug and replaced it with a patch in 30 minutes! I have a Scout camper on the bed that wouldn't fit in the bay so they jacked it up in the parking lot. On top of it all- No Charge! I was floored. Not in California for sure. These guys were so awesome! Thank you Belle! Jim

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

It is impossible to get a response; this person can't even schedule an appointment for a specific…read moredate and time. He said he would come this Thursday morning, but now he isn't answering my messages, he never specified a time, and no one has shown up.