the customer service is very welcoming and understanding. especially Monse. they are honest with…read moreyou and incredibly helpful

Needed the windshield replaced on my 2020 Honda Accord. Worked with Serena throughout the process…read moreand everything went flawlessly! Auto Glass Masters was recommended to me, and I will definitely share the same recommendation forward. So different than my last experiences with Safelite. Outstanding service! Thank you for doing exactly what you said you would do!!

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Stay far away from this business, the gentleman gave me a estimate over the phone and told me to…read moremake $100 deposit. We set up a date to do the repair and then his technician told me that he cannot do the repair which was fine but he refused to give me back my hundred dollar deposit and then he just blatantly refuses to pick up my call and when I do get a hold of him, he got mad at me frustrated and he hung up my phone that is not good business practice

rapid response, punctual! Loved my service! I will be…read morerecommending, thanks again!

I made the mistake of trying a new place for a brakes job. The bill was over $900 for front brakes…read moreand pads!?!? That was with a 20% off coupon. Then 4 months later the brakes were bad again. They replaced them free of charge. This time it only lasted a year. I didn't give Belle another chance. I went to my regular place I trust and have gone to for many years. The same brake job was done there for $300. They couldn't even identify the cheap brake pads I got from Bel Air in the photo attached. Side note, Belle told me I also needed a new headlamp, but it was just loose and I could tell and fixed it in a minute. Stay clear of this place, they can't be trusted.

Service was friendly. They were able to remove my old license plate from the rear and install my…read morenew one (I brought my own license plate cover and screws). It took about 40 mins. Pricing was fair. They have a comfortable waiting area. It does get ridiculously busy on Saturdays. You'll need an appointment.

A scam with endless hidden fees before you arrive. I initially booked a windshield replacement…read morethrough Safelite for my 2021 Lexus NX 300 (base model) and was quoted $472.22. Once the appointment was finalized, the total quietly increased by $39.99 for a recycling fee to dispose of the existing glass, something that should have been disclosed upfront. If you're replacing a windshield, it's obvious there's already one in place, so the lack of transparency here feels deceptive and intentional. To make matters worse, I received a follow-up email claiming I now needed to pay an additional $495 for ADAS recalibration, bringing the new total to $1,045.96. My vehicle does not have windshield-mounted sensors or a front-facing camera, yet they insisted recalibration was mandatory or they wouldn't repair it. I even confirmed with my dealership. This is a classic money grab, adding hidden fees and pushing unnecessary services on customers who may not realize what their vehicle does or doesn't require. I ended up going elsewhere and paid significantly less without the bogus charges. Disappointing experience overall. Safelite should do better by being honest and upfront, not relying on sneaky tactics to inflate costs.

Last week, I scheduled my windshield to be replaced. Safelite no longer has the option for me to…read moretalk to a representative to schedule online, so I wasn't able to proof all of the details for my service with a verified expert. I showed up for my appt and was told that I had the wrong glass. In my opinion, this could have been avoided if they had better customer service and if I would have been able to speak to someone over the phone while scheduling. The employee who told me it was the wrong glass then proceeded to order me another glass and told me to come back today. I came back today for my appt, took off work, and took an uber back home. 30 min later I get a call saying that the glass is still the wrong glass and I have to schedule again. Not only did I waste the morning for a 2nd time and have to arrange early pickup, but the employee who had confirmed my service and who was here this morning was nowhere to be found, so I didn't even receive an apology. I have used Safelite for many years prior to this experience, but after today, I will not be using them in the future.

AMAZING!!! My husband just texted me and said "Babe, give the glass place an excellent review!"…read moreAnd he NEVER says that! GREAT PRICE AND GREAT SERVICE!!!

I have used Amaya for 2 years now at the shop I manage. Great family run business. Always shows up…read morewhen he says he will. He work NEVER fails. They will take care of you fast and in a professional manner. 10/10

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

I went here for a windshield repair, but considering the temps being less than teens since it's…read morewinter, I was skeptical in general. Not necessarily a really nice place, like the dealerships where it's comfortable with fake leather seating and choices of fresh brewed coffee by machines, but there were plenty of seats, though a lot of customers (was 3-4pm) but the guy I was greeted with was very helpful in every way - no BS Anna's to the point. This is not the Beverly Hills Rolls Royce dealership, it's a windshield repair and replacement shop! My chip and small crack was deemed to be very minor and he recommended that I don't do the repair as it could last a month or the lifetime of the car. Since I have coverage, he said that if needed, windshield replacement is covered by insurance so just schedule another appointment later when needed. But if I really wanted to, I could still do the repair and or replacement. I decided against the repair and will come back later per his suggestion, which saved me time and maybe some money too. Since I got great advice and saved allot of time, I'm more than happy on the 4 stars. And will come back when I am back in the area and need to do windshield work on my car. Also, since it is wintertime right now, service at your site might be iffy due to weather and availability (there were allot of customers at this location, and it's winter). I'll be back for sure!

Had a work order put in this morning, received confirmation and a copy of the work order and a tech…read morenever showed. I called the store and was assured a tech would still be out even if it was after the window of time they gave me. Ok- cool. No problem. Then the Rep put me on hold to get ahold of the tech only to get back on the line and tell me a tech was never sent out for my work order and it's now too late in the day to have someone come out. I called back to reschedule and was told "well you should've called after you didn't hear from anyone." Dude what? Lol Rescheduled with a different location at a later date.