Could be better other than those 2 damages. Glass itself…read morewas 180$ they made 100$ off me. So I'm not mad considering it was 2 man job. However. Please continue what you're doing for Aurora. Please get better. I won't press charges. But please lmk if you can fix the trim atleast. Other than that GOOD JOB. To say the least. Have a good day.

Ramon was very nice and accommodating! He repaired my windshield on my schedule and offered me a…read morewarranty $50 off next time!

Responsive via phone & text. Kept me updated about arrival time. Explained the process well.read more

Great pricing! Mike has done quite a few repairs for us over the years. Very honest business, he…read morelooked at a few chips on a car we purchased and told me they were previously repaired and didn't need service. Highly recommend!

Brian and his team are always ready to help you get your car back in the shape you want. I have…read moreused this body shop as Chuck Owen Body Shop decades before it became Carstar. It is close and convenient to my business.

The work they do is well done. My only two complaints are that they do not communicate nor do they…read moreget parts in a reasonable amount of time. We've been back far too many times because of it. 2-3 weeks ago, we were promised that parts would be in. Upon arrival, we were told parts aren't in yet. This is the second time they did not communicate that parts weren't in. How long does it actually take to get the part when ordered? Certainly not 3 weeks. We do not have time for this mismanagement of customer service.

Called for windshield repair, recommended by my insurance company. Phone call took forever had way…read moremore questions than necessary for a windshield repair. Specifically told them I needed afternoon appt. for repair and was assured that it would be. Get text later that evening my appt. is between 8 and 10 a.m. I rearranged my schedule because I wanted this done asap. Tech comes out and uses a lighter to heat windshield on inside, this is the best way to heat the windshield up inside? Didn't seem very professional wouldn't use them again.

From the owner: Serving Naperville, IL and the surrounding cities, get expert auto glass repair brought to you by…read moreCaliber Auto Glass mobile auto glass replacement services that come with a National Limited Lifetime Warranty and recognized as one of Forbes' 2026 Best Large Employers. We can take care of chips, cracks, and perform windshield replacements as well as any auto glass replacement. We make it quick, easy, and handle all claim processing for you, too. Have driver-assistive safety features on your vehicle like Pedestrian Detection? We have top-of-the-line ADAS Calibration services to make sure those features are well-tuned and ready for the road.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

Great job at reasonable price. Highly recommend. Always does a efficient and thorough job.read more

I also had a good experience with Victor. I got my estimate at 5PM and the glass was there the next…read moreday. That night I had my car back. I have a BMW 4 series and I was afraid it was going to be expensive but it was only $250 out the door. If you go to a big box store like Gerber Glass or Safelite it's a lot more expensive.

I had to return my car several times to get it repaired, and the shop damaged my diver seat yet…read morewouldn't take responsibility for it. Tried to say it was wear and tear along with a manufacturing issue. It's a brand new car, and wasn't like that when the car was dropped off to them. Very disappointing! You damage something then you should fix it.

Don't believe they are investigating the matter. 2 months after their "response" to my review…read more-nobody has attempted to contact me whatsoever.

After some initial confusion, the GM of this location personally reached out to extend her help and…read morean apology on a miscommunication that arose. It was followed with a great repair to my vehicle that was in for service with a dent in the rear lift door. Enterprise rental picked me up from this location and I was able to drop the rental off at Gerber once I picked up my repaired vehicle. This was coordinated by the staff at Gerber. Front desk agent was pleasant. All in all, I had a positive experience with the service and team at Gerber and would use and recommend their services as I have in the past.

Oswego Illinois location. Insurance recommended Gerber in…read moreOswego Il to replace windshield. Not only is the glass wavy and hard to see through, but they didn't calibrate the lane assist. That's not the worst part. They left black sealant all over interior, hood and fenders, damaged paint, tore headliner, (I have GPS on car) beat the snot out of it warping the brake rotors, all together they did $8113 in damage. I have an appointment at the dealership to have their windshield taken out and the correct one put in and a reputable body shop that's going to fix it properly. I wouldn't recommend Gerber Oswego Illinois.