Went in had them look at my brand new car that got keyed. Buffed it out at no charge Jake was great…read moreto work with. All my previous friends from the early 2000s would go here recommend as they do quality work.

White Eagle auto body (Naperville shop) replaced my bumper in 2015. They ordered a brand new…read morebumper and painted it to match my truck. The salesman told me that it would last as long as I owned the truck and would never rust. After the new bumper was installed and I was getting ready to pay and leave the shop, they handed me a written warranty that specifically excluded rust damage. I informed the manager that potential rust damage should be covered/included in the warranty because the salesman had previously told me that it would be covered. The salesman was part of this conversation and he confirmed what I stated, which is that the bumper would never rust (because of superior paint job from White Eagle). The manager then added a hand-written note to the printed warranty page which stated "Paint warranty on bumper for life time" and he also added his signature. Well, guess what, 10 years later and the bumper is terribly rusted. It literally has large holes in it as the rust chewed right thru it.... So much for the "superior paint job" that White Eagle would provide..... But the worst part about it is that when I called their shop to discuss the "life time paint warranty" I could not get the manager to even return my call. After several non-returned phone calls I decided to visit the shop and at that point I was able to meet the manager (Chris) who informed me that White Eagle would never cover the rust damage. Of course I showed him the hand-written note for "life time paint warranty" but it didn't sway him in any way and he simply stated that they would never cover it. I asked him to make a copy of the hand-written life-time warranty and show it to the owner and requested that the owner call me to discuss, but I never heard from the owner. Summary: they will tell you whatever they need to say as part of the initial sale but later on when there is an issue their word means nothing. They won't return your calls and they won't honor their previous promises.

This Caliber Collision is very professional and their phone service is wonderful! I was especially…read moregrateful for Natalia's helpful updates. I was also very amazed to see how good my car looked! Great place!

The good: they kept me updated on what was happening with my car, including delays, and the repair…read morewas done well. The bad: the parking situation here is completely absurd. Also, for a few days I wondered what the strange smell was in my car after getting it back but assumed an air freshener or something. Today I found a cartridge next to my console that an online search tells me is for a cannabis vape pen. If you're vaping in other people's cars, at least cover your tracks better. Unprofessional.

Friendly Excellence !…read more Brought my Daughter's car there for repair of driver side mirror that was knocked off by garage door ( or so the story goes ) I drove the car there monday (2/25) and was given a reasonable estimate, parts was ordered and I brought car back at 830 am today ( Wed 2/27) . I picked up the car at 4pm today / same day. Cost of repair was exact to the estimate. The mirror looks great. Fast, fairly priced, and friendly. Can't ask for more than that. I am so pleased with the service I may bring other car there for minor ding repair.

Unfortunately, my family is accident prone! That said, I have needed D&R on many occasions over the…read moreyears. I will never go anywhere else! They are fair and extraordinary talented in their craft! I'm bringing my son's very first car there this week to remove a little surface rust. Mama doesn't like rust! Over the years I have brought multiple VW's, a Toyota, a Chevy, now a Nissan. My brother, nieces and nephew all use them now too!

Someone hit my rear bumper so their insurance recommended this place. This place is actually called…read moreCrash Champions. Located by Naperville North High School, this spot is in a convenient spot with not too much traffic. It was easy to get an estimate, appointment, schedule, and I got updates by text on how repairs were going along with an estimated date of completion. I was able to get a rental car pickup here. When I picked up my car, my battery unfortunately died so I asked for a jump. Very glad someone was around to help with that! The repairs were perfect and everything was detailed in a document. This is how a body shop should be!

I am only posting this negative review because I still do not have my vehicle. Please avoid this…read moreplace at all cost. It's like dealing with a lawyer. They rape your insurance for everything they have and they lie over and over again. For one they DO NOT call you. You have to call them. If you get a text from them giving an update it's a complete lie. For an entire month straight they have given me the runaround about my car. I have to call them multiple times a week and every time I call they lie to me and the insurance stating my car will be finished by the end of the week. Then I have to call back at the end of the week and ask them why my car isn't done and they say next week. I call back and they tell me and the insurance it's going to be done by the end of the week. This process has been going on for 4 weeks straight and I wish I was exaggerating. My car has been in their possession for 2 months for a side swipe. I've called them 2-3 times a week for them to continue to say it would be a few days. They lie and give the most unrealistic time frame putting me at the mercy of begging the insurance to extend my rental. I'm a single mother and if I had believed them I would be thousands in debt with enterprise. If you have the kind of expendable income to afford a rental for months on end good for you. Go ahead and let them board your car. If your living paycheck to paycheck like me then DO NOT USE THIS PLACE. They will have you in a hole with no end in sight. You think they would be honest and say it will be a few weeks. Nope. They continue to say every week it will be done in a day or two and don't listen when they say "it's in paint and then it's done." My car has been "in paint" for 3 weeks. Just remember while I am posting this I still don't have my car. Now I had to tell them I'm coming to pick it up in 2 days with or without them being done.

I took my son's car here after someone stole his Cadillac converter. They did a great job, so…read moreprofessional reasonable cost I will definitely bring my vehicles back here.

On recommendation, I was referred to this shop to repair damage to my vehicle caused by someone…read morebumping into my vehicle's bumper. No major damage but they rubbed paint off the bumper and scratched the bumper and qtr. panel. I was very satisfied with the work performed, the quote was reasonable, but what was most impressive was their integrity. After they completed the work, they called me and said the price was less than originally quoted, as they did not use as much time and materials as first estimated! what!? never in my life has this occurred. Thank you for your professionalism, integrity and great customer service!

Brian and his team are always ready to help you get your car back in the shape you want. I have…read moreused this body shop as Chuck Owen Body Shop decades before it became Carstar. It is close and convenient to my business.

The work they do is well done. My only two complaints are that they do not communicate nor do they…read moreget parts in a reasonable amount of time. We've been back far too many times because of it. 2-3 weeks ago, we were promised that parts would be in. Upon arrival, we were told parts aren't in yet. This is the second time they did not communicate that parts weren't in. How long does it actually take to get the part when ordered? Certainly not 3 weeks. We do not have time for this mismanagement of customer service.

They were able to do all the routine maintenance and get me back on the road. They were transparent…read morewith their pricing and listed the items I needed to fix immediately and what could wait. The car runs like a DREAM! Thank you Honest-1!

My exhaust starting getting loud. I come to find out that my exhaust had rusted NEAR the flex pipe…read morewhere it attached to the y-pipe. Honest-1 (the District Manager) tells me that there is a "hole IN my flex pipe" and that the y-pipe is in really bad condition. He tells me that instead of paying $637, I should replace the y-pipe as well because it's not going to last me and I should just pay the $700. He told me I should make an appointment to get it done asap. He kept asking me "how about tomorrow", "how about Thursday"... I asked him to show me the hold in my flex pipe, but he wouldn't. I wasn't feeling to good about this. When I walked in to Honest-1 Auto Care (Ogden and Eola in Aurora), I immediately got a bad vibe. Can't really place it, but my gut felt something wasn't right about this place. Now, I'm female and over 50....don't know too much about cars but my gut had a feeling that because, 1) they would NOT take me to look under my car when I asked them (when they had it up in the air) and 2) the jargon they started mumbling about, trying to confuse me, felt off. I attached a picture of the real problem with my car. DO. NOT. GO to Honest-1. Had I not had that gut feeling and went with them, I'd be out a whole lot of money. They should change the name of their damn business!!! Epilogue: I took my vehicle to a place in Lombard for an estimate on referral from a friend. This auto care that I went to in Lombard took me under my car and showed me exactly what was wrong. He told me that the flex pipe did NOT have a hole in it and it just needed welding. He also showed me the y-pipe, which was in great condition as well. It ended up costing me $180! Please, save yourself some money - do not go to them - and I know the name is attractive and all, but they were all about the money.

My vehicle was serviced here a month ago. Tires, brakes and alignment. My review was delayed. With…read morethat being said, I had to take my car back, because I felt something was off. Spoke with store manager and explained what was going on. They pulled my car in right away and tested it. There was an adjustment made and they went out for a test drive. Everything is all good now. I'm totally satisfied with my new tires and work that was done.

AVOID THIS LOCATION! Twice I have been here and they have attempted to charge me for repairs that…read morewere covered under the extra tire coverage THEY push you to purchase. We bought two tires from them that they recommended in april 2026 now its August 2026 and one needs to be replaced and they won't do it because the tire is too old. They didn't tell us at the time that we were paying for extra coverage that was completely useless. Why sell us those tires with useless coverage???