Serghei and EZ Tech made this such an easy and smooth experience. My mom noticed the bumper was…read morepopped off and it was cracked. Serghei was immediately able to source for parts and give us a quote. We dropped off the vehicle and 2 days later it was ready and looking brand new! So happy with the work done and will definitely recommend!

Serghei and the team to the rescue! Noticed a ding below my fuel door on the passenger side; the…read moredent started to incessantly bug me after some time. I texted my prior PDR guy, but he wasn't able to assist (shrug and frustration on my part). I then reached out to my PPF guru, Ivan (Lustr Detail), who referred me to Serghei at E-Z Tech. After a few text messages back and forth, Serghei and his team were able to fit me in and get the dent resolved for a reasonable price! Thanks again!!

Caliber Collision did a great job repairing my car after it was hit--it looks fantastic and you'd…read morenever know there was damage. That said, the communication at the beginning could have been much better. Booking the appointment online was fine: they called to confirm, but when I arrived, there was confusion about my appointment time and they almost didn't take the car. The repair did take less time than originally expected. In the end, the quality of the work was excellent, but the process getting there was more frustrating than it needed to be.

This has been the worst experience I have ever had with Caliber Collision, and I am formally…read moresubmitting this complaint due to ongoing negligence, lack of accountability, and failure to properly repair my vehicle. My vehicle was initially brought in January for what appeared to be a suspension related issue involving a joint connected to the wheel and braking system. I was provided with an estimated completion date that was not honored, and my vehicle remained in your possession for approximately a month and a half. Upon return, the vehicle was in unacceptable condition. It continued to shake, particularly while braking, and multiple components appeared to be improperly fitted or not correctly diagnosed. To conclude, I have honestly lost faith in your facility. This entire process has been extremely frustrating, and I am very upset with how I have been treated throughout. At the very least, there should be some level of understanding regarding the inconvenience that has been caused. I would not recommend this location or Andrew to anyone. This experience has been completely unacceptable. We are now at the end of April, going into May, and this issue remains unresolved. After multiple unsuccessful attempts to have the problem corrected through your facility, I requested that the vehicle be evaluated by a dealership. The dealership was able to correct certain issues immediately, which raises serious concerns regarding the quality and accuracy of the repairs performed by your team. Despite this, the primary issue persists, as the vehicle continues to shake when braking. As of yesterday, I took the car to the dealership due to ongoing frustration and lack of confidence in your facility. At this time, the issue has still not been properly identified, which further highlights the failure to accurately diagnose the problem despite having my vehicle for an extended period, including the initial month and a half and multiple return visits since. Additionally, I have been informed by Andrew that my rental coverage is only approved through this afternoon. This is completely unacceptable given the circumstances. The ongoing issues with my vehicle are a direct result of improper diagnosis and inadequate repairs performed by your team. It is not my responsibility to continue to be inconvenienced and disrupt my daily life because the issue was not properly handled the first time. Since January, I have made numerous trips back and forth, wasting time, fuel, and personal resources. Communication has been extremely inadequate, with calls and messages going unanswered for extended periods. This is an insurance claim, and I should not have had to come out of pocket if this had been properly diagnosed and repaired from the beginning. I have already paid over $1,200 out of pocket, including the $435.84 bill I received today for something that could have been addressed if the car had been properly diagnosed from the start, not including the cost of my time and the ongoing inconvenience caused by this situation. Based on the pattern of events, it is clear that my vehicle was not properly diagnosed or repaired. If the issue had been correctly identified and fixed the first time, I would not be entering the month of May still dealing with the same problem. This has been a continuous cycle of delays, misdiagnosis, and incomplete repairs. At this point,this entire experience has been frustrating, time consuming, and completely unacceptable. This matter has been ongoing since January and remains unresolved as we enter May. Andrew's lack of urgency, poor communication, and failure to take accountability played a major role in this situation remaining unresolved for months. If the issue had been properly diagnosed from January, I would not have experienced these delays, wasted time, and the repeated inconvenience of multiple trips, unanswered calls, and days where I had to leave or miss work because of this ongoing issue. I do not mind paying out of pocket for costs that should be mine, but my main concern is that if this had been handled correctly the first time, I would have paid, moved on, and not been dealing with this months later. My overall issue with Andrew and his team is the lack of proper resolution from the start, which directly caused and contributed to these ongoing delays. It is also frustrating to feel as though the situation was being turned back on me, when the root issue was the failure to properly diagnose and fix the problem from the beginning. It is extremely frustrating that this situation has continued for months without a proper fix.

These guys are fantastic! They did an amazing job on my car. It looks brand new! They are very…read morepersonable and easy to work with. The work was completed in the time-frame promised.

I've been going here for several years now and Ted has always done an exceptional job on both…read morebodywork and paint. I've taken both my show vehicles and most recently an accident repair job to him and find no reason to even consider going elsewhere. Along with the great work he does his prices are fair and turnaround times are reasonable. I consider his shop to be something of a hidden gem.

Had a fantastic experience here. Took my SUV in for detailing. Excellent work by Chris. Made…read moremy 6 year old Paint look nearly new. I plan to be back.

Chris and Matt have applied ceramic coatings to both of my cars and also paint protection film to…read moreone of the cars. They did a great job and the cars are ready for a concours event. They clearly differentiate the variety of products and levels of protection and cost. They aren't pushy and they treat my cars with the same level of detailed care as I do.

After some initial confusion, the GM of this location personally reached out to extend her help and…read morean apology on a miscommunication that arose. It was followed with a great repair to my vehicle that was in for service with a dent in the rear lift door. Enterprise rental picked me up from this location and I was able to drop the rental off at Gerber once I picked up my repaired vehicle. This was coordinated by the staff at Gerber. Front desk agent was pleasant. All in all, I had a positive experience with the service and team at Gerber and would use and recommend their services as I have in the past.

Oswego Illinois location. Insurance recommended Gerber in…read moreOswego Il to replace windshield. Not only is the glass wavy and hard to see through, but they didn't calibrate the lane assist. That's not the worst part. They left black sealant all over interior, hood and fenders, damaged paint, tore headliner, (I have GPS on car) beat the snot out of it warping the brake rotors, all together they did $8113 in damage. I have an appointment at the dealership to have their windshield taken out and the correct one put in and a reputable body shop that's going to fix it properly. I wouldn't recommend Gerber Oswego Illinois.

I had to return my car several times to get it repaired, and the shop damaged my diver seat yet…read morewouldn't take responsibility for it. Tried to say it was wear and tear along with a manufacturing issue. It's a brand new car, and wasn't like that when the car was dropped off to them. Very disappointing! You damage something then you should fix it.

Don't believe they are investigating the matter. 2 months after their "response" to my review…read more-nobody has attempted to contact me whatsoever.

This Caliber Collision is very professional and their phone service is wonderful! I was especially…read moregrateful for Natalia's helpful updates. I was also very amazed to see how good my car looked! Great place!

The good: they kept me updated on what was happening with my car, including delays, and the repair…read morewas done well. The bad: the parking situation here is completely absurd. Also, for a few days I wondered what the strange smell was in my car after getting it back but assumed an air freshener or something. Today I found a cartridge next to my console that an online search tells me is for a cannabis vape pen. If you're vaping in other people's cars, at least cover your tracks better. Unprofessional.