These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.

Bad brakes. They inspected and estimated the job. Crystal said what they were gonna do. And then…read morethey did what they said. Breaks are doing great, now!

Great customer service and advice from Craig and his staff. Despite being short today on staffing…read moreCraig handled the challenges with superior service.

In May 2022 the owner and I agreed to terms, and contracted his shop to complete my engine swap,…read moreturn key running. 3-4 month turnaround for $3500 half due upfront. Most parts required were already purchased and/or with the vehicle inc. a new wiring harness. In June was told work was going to begin. I visited the shop in July, NOTHING had been done except cover my car with plastic. I expressed concern with the lack of progress and contact. I was assured that it would get done and better communication would occur. Two more months (Aug & Sep), more parts were requested and delivered and more excuses for lack of progress. Early October was told engine and trans would be mated the next day. Two weeks later I again called the owner and expressed my displeasure with his lack of progress up to this point. November- more excuses of waiting on tools (plasma cutter) to finish. December- was texted that the cutter arrived, pics from him sent showing them using a cutting wheel, no plasma cutter. More delays with HVAC system work never performed. Middle of February 2023- Was told project almost complete with startup by the end of the week. No contact for a month. March- Asked about startup, no startup, more excuses about a wiring issue when given a brand new wiring harness at the beginning. April- reported wiring issues resolved, startup that week. May- My wife went to shop and took pictures of my car as they are only open on weekdays. NONE of the work reported complete was done except the wiring harness being plugged in, only the engine mounted in the car, and subframe spacers installed. And mind you that I was dealing with my mothers terminal cancer and eventual death right after mid October which he promised the car would be done before. June- I arrived unannounced to pick up my property and terminate contract. The owner reneged on his own prior commitment of a full refund he made to my wife prior, and after some arguing, I agreed to 51% of my deposit back. This didnt include, the promise to replace my engine stand he lost the adapter plate to, the stale check he wrote me, the 2nd check I got his bank wouldnt cash, the call to local police, multiple trips to and from his bank , nor the fact he had to show up personally for his bank to cash the check. Fast forward to today. I am just getting back to the project car, after sitting in storage. I find that the brackets from my radiator/intercooler kit were missing, an $1100 new wiring harness was cut/damaged in multiple spots and missing a critical connector, my engine stand STILL NOT replaced. I dont know if, or what else I will find wrong due to this owner's incompetence and duplicity. I'm pretty sure the owner will jump on here and say I'm lying, however I have ALL the texts and pictures to PROVE all of the OWNER'S lies and shady tactics. STAY AWAY FROM THIS BUSINESS unless you want shoddy work or no work done at all and be lied to your face. You have been WARNED!

They installed my Intoxalock Baaid device on my car maybe 6 mos ago. They butchered my car, my…read moresteering column is coming apart, I have wires and stuff hanging from my hood and gas tank release. I just tried to get my emissions done and they can't get to whatever it is they have to hook up to because of this. I've had 2 false lockouts because of their inferior work. My 11 year old probably couldve done a better job. Intoxalock customer service is a joke, all they can do is send me a form that they will MAYBE be able to reimburse, not pay for their preferred shop that can't even put it together right. How does an auto place not know anything about cars??? Oh and it takes Intoxalock 24-48 business hours to send an email, which would be a standard form. Seriously??? I can't afford to pay to get this fixed up front. They also expect me to bring it back to the place that has no idea what they're doing to begin with. Now I can't get my emissions done, which means my plates will be bad which means I can still get in trouble driving when the purpose of this horrible device is to keep me out of trouble. I need this fixed like yesterday. Horrible company, and horrible shop. I only used them because they were the closest available at the time to get it done so I didn't lose my driving privileges. I am beyond angry. I always try to be calm and civil with people, but nobody is making this easy. This is not something I should have to pay to fix. I took the best pictures I could but it's even worse than it looks.

The owner Enzo is what makes this a business you need to go to when you need your auto maintained…read more He bent over backwards to insure a difficult issue was handled well. My family has been coming here for 25+ years. He and his crew make your experience the best. Thanks for taking care of my family!

I am pleased with this place and a special thank you to Fernando who was pleasant and professional…read morethroughout. I had a tune-up performed in February at a different mechanic with no noticeable difference. I drove my car from Mike's and it drove better than when I bought it. I thought the price was reasonable.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

Daryl and Dane deliver as promised. They are kind and respectful to all. They listen as well as…read moreexplain what your vehicle needs. Their pricing is fair and they use quality parts! I will continue to bring my vehicle to them when it needs service and my family is bringing their vehicles to J & R Auto as well. Thank you both for the exceptional service!

I've been here a couple of times for some unscheduled repairs. Once for a very dead battery and…read moreanother when an axle on my car broke. They're so helpful and were great about squeezing me in. The staff is kind, eager to help, and they get the work done in a timely manner.

They were able to do all the routine maintenance and get me back on the road. They were transparent…read morewith their pricing and listed the items I needed to fix immediately and what could wait. The car runs like a DREAM! Thank you Honest-1!

My exhaust starting getting loud. I come to find out that my exhaust had rusted NEAR the flex pipe…read morewhere it attached to the y-pipe. Honest-1 (the District Manager) tells me that there is a "hole IN my flex pipe" and that the y-pipe is in really bad condition. He tells me that instead of paying $637, I should replace the y-pipe as well because it's not going to last me and I should just pay the $700. He told me I should make an appointment to get it done asap. He kept asking me "how about tomorrow", "how about Thursday"... I asked him to show me the hold in my flex pipe, but he wouldn't. I wasn't feeling to good about this. When I walked in to Honest-1 Auto Care (Ogden and Eola in Aurora), I immediately got a bad vibe. Can't really place it, but my gut felt something wasn't right about this place. Now, I'm female and over 50....don't know too much about cars but my gut had a feeling that because, 1) they would NOT take me to look under my car when I asked them (when they had it up in the air) and 2) the jargon they started mumbling about, trying to confuse me, felt off. I attached a picture of the real problem with my car. DO. NOT. GO to Honest-1. Had I not had that gut feeling and went with them, I'd be out a whole lot of money. They should change the name of their damn business!!! Epilogue: I took my vehicle to a place in Lombard for an estimate on referral from a friend. This auto care that I went to in Lombard took me under my car and showed me exactly what was wrong. He told me that the flex pipe did NOT have a hole in it and it just needed welding. He also showed me the y-pipe, which was in great condition as well. It ended up costing me $180! Please, save yourself some money - do not go to them - and I know the name is attractive and all, but they were all about the money.

This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!