Very professional and up front about everything. I took my BMW last week for couple of issues. They checked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners . read more

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very thorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them. read more

Great service in the work was done very good. The value was good in the communication to me was excellent. Chris is a great guy.

Honest and great work. I feel very safe after my car has been worked on here. They are very thorough!

NEVER LEAVE YOU CAR THERE,BEFORE YOU CHECK THE PRICES & COST OF REPAIRS,THESE PEOPLE ARE SCAMMERS!!! I was charged $81.00 to change one fuse that coast 45 cent and also charged $50.00 for brake light bulb. when I asked them about those charges, they said, we have employees bills to pay. still have a copy of a receipt just in case. read more

Shopped around for the best repair quote - Performance Auto was the most economical. They had the part I needed shipped in and fixed my Equinox same day. A positive customer service experience to boot! read more

I've been going here for well over a decade. They never try to scam you, always honest and up front. Very kind and outstanding work!!!

Honest and up front save me a lot of money from others estimate . Front desk were all friendly people . Jeremy and Pat are oustanding well done . Thank you !! read more

I was in Naperville for a business meeting when my car started overheating. I *only* take my car to the Performance Auto Center in Elk Grove since these are the only guys I trust - they are fair, reliable, and always get the job done. This was too far for me to travel to with what was going on with my car and being in Naperville ... but I saw on their website they have a location in Plainfield - not far from where I was at. I came in without hesitation. Everyone was super friendly. The manager, Pat, was so kind and knowledgeable and saw me right away. I was in and out within an hour... they even gave me a 12% discount. My experience here was just like all my experiences at the Elk Grove location... 10/10. Thank you for everything, Performance Auto Center! read more

Good Experience, definitely economical. Provided accurate estimate over messages and cheaper than others.

I have never been given a better recommendation than Performance Auto Center, nearly 20 years ago. Fair, honest and knowledgeable.

So I don't know what's with all the negative reviews. I called asking for a quote for an oil change and scheduled an appointment for later that day with no problems. Once I got in they took care of my car right away. The mechanics at the front desk were all friendly and I paid what I was quoted. The only reason I didn't give 5-stars is Bc they weren't wearing masks. Granted I was, and so were the other customers-- but as a nurse during these COVID times, I was a bit offended that the workers were not doing their part to stop the spread by wearing masks... at least at the reception area. read more

THESE PEOPLE ARE SCAMMERS!!! Dont come here unless you want pat the bald loose-cannon child to tell you that youre at fault for the shops mistakes!! I spent thousands of dollars here just to be treated like garbage. I purchased every suspension component for the rear on my car and had them install it with the alignment and they never did the alignment! The extreme camber from no alignment destroyed my tires and the "ex tech" buffoon pat said that its the way the car is made and i drive the car to aggressively? Are you in the car when im driving?No. He then contiously yelled at me over the phone and we had a full blown argument and back pedaled when he found out i was right. when i came back for them to realign my car the didnt even properly tighten two of my suspension arms and they are so childish they took my rear sway bar! When i called to let them know pat, the bottom of the barrel service advisor was rude and wouldnt work with me even though they are the only people who have worked on the vehicle before and said someone stole it. That's hilarious. Go to a real shop that cares about their customers and their safety. Having a bad alignment and loose arms is a hazard and this shop should not be in business. read more

Performance Auto Center - Rear sway bar missing - Auto Repair Near Me - Plainfield, Illinois

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I am having a really hard time understanding all of the positive reviews; maybe they were all written by friends and family. I am new to the area and took my car here for the first and last time when my AC started blowing hot air intermittently. They did an AC recharge and cooling system service and happened to find that my left axle boot was leaking. They recommended I change the inner and outer boots and leave the axle alone as it would be an expensive fix. As I am a healthcare provider and not a mechanic, I trusted them to find the issues with the ac system and replace the left front axle boots. Well, fast forward a couple weeks later, my ac stops working and my engine runs hot. I can't drive the car without it overheating so I find another mechanic closer to me. They run diagnostics on my car and said it was never your AC system, it is the radiator. It's really hard to miss the problem as it's visibly saturated with sludge and mud. Then they take a picture of that and my left front axle boots which they said need replaced. This place charged me over $800 for " fixing" my AC but overlooked my radiator then charged me for replacing the inner and outer axle boots which didn't fix the problem and the outer boot was still cracking. Aside from this, if I needed both the axle and the boots repaired, I would rather take it to a place that may charge more but will actually fix my car. I want to take my car back there and have them fix the axle boots since the parts were under warranty, but I don't trust them. Neither problem I needed addressed on my car were fixed. I am out over $800 and stuck renting a car once again until my car is actually repaired by an honest mechanic. Please save you DON'T COME HERE unless you like wasting your time and money. read more

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Don't even bother. I walked in for the first time to do an oil change based on the marketing mailer they sent and right away I got they can't do it because they don't have anyone available. What a joke. read more

My family has been taking their cars to Jimmy and the crew at Our Team for over 20 years. If anyone has ever had a complaint, they have kept it to themselves. Jimmy has always done exceptional work for a fair price. He will also do his best to match competitor quotes. They go out of their way to deliver a good customer experience. They also know what a pain in the ass it is to take your car into the shop so they try to be as accommodating as possible. I have felt comfortable recommending people to Our Team for years and I will continue for years to come. read more

Very knowledgeable and friendly. Went in for an oil change & tire rotation, it was timely, but watch out for the coffee--- that was strong. ;) I'll be going back. read more

I needed new brakes and rotors, I was out of warrantee by about 5 weeks yet they covered it anyway! Jeremy and Pat are the best!!

I found Performance Auto in the ValPak coupons. I decided to give them a try instead of taking it to the dealership. $270 (all-in) later I had my brake lines flushed, a 4 wheel alignment and a synthetic oil change. The dealership would have charged me that much for the brake flush alone! This IS my new service center. Love the service and the prices are excellent. You have a new loyal customer! read more

Decided the 20 minute drive was worth saving over 25 dollars on a synthetic oil change. It does take longer than a quick lube place. But the quick places wouldnt have told me about my rear tires having about 1k miles left or how my belts were cracking. The tires you're thinking hey you have a spare.. but the belts are what is going too leave you stranded.. and God knows what a flying broken belt could do too other things...their 28 point check is a real 28 point check. There was also no hard selling on the repairs just a quote. read more

I honestly don't know what we would of done over the years with out these guys... Super great FRIENDLY service. HONEST and straight forward... We never doubt what they tell us about our Car and Van.. If they say it needs to be done.. it REALLY needs to be done If they say it can wait.. you can feel confident driving away and not having it done.. My Parents used them for years as well and always had great Service. Jim is a wonderful guy and they whole group is easy to talk too. I HIGHLY Recommend them!!!!!!!!!!!! read more

Poor service. They wouldn't quote the cost of anything over the phone; even simple maintenance items. So, I scheduled a drop-off just so I could get a price from them but they asked me to wait in the lobby till I insisted it was a drop off. I had to state the make, model and year of my car four times during check-in. I waited even more while they took multiple phone calls while checking me in. They never called me later in the day to tell me my car was ready. I called 25 mins before closing and was told it was ready. I had to rush over before they closed only to find out they only did half the work. I left with my car and won't go back. Don't go here unless you are ready for frustrations. I was very disappointed. read more

Went there looking for a good and reliable Auto Repair Shop and found exactly what I needed. They did good work at a very reasonable price and did not try to sell me on any unnecessary repairs or maintenance. Very pleased . They were helpful, courteous, and got me in and out same day. Even gave me a ride home and pick ip when my car was ready. Looks like I found my "go to" auto repair shop! read more

Performance Auto Center - Auto Repair Near Me - Plainfield, Illinois

These guys went above and beyond helping me get my project truck running. Did exactly what they said, outstanding communication and best of all, delivered results!!! read more

I really wish Our Team Auto & Truck was a chain because I don't know who else to trust with my car without being ripped off. The staff is courteous, they are always overflowing with business but will make sure they work within your schedule, and the front office staff is as helpful and genuinely kind as it gets. read more

Performance Auto Center - Auto Repair Near Me - Plainfield, Illinois

Can't say enough about the quality of work that I received from Performance Auto Center. This will be my go to place when I'm in need of a mechanic. Very knowledgeable and informative. read more

Great service...reasonable prices, and they take their time explaining what you need and why you need it. Very open to customer questions and getting everything done just right. Followed up to see how things were going to make sure everything was working well. Gave an estimate by phone and stuck with it. Pleased with the service. read more

Upon reading the reviews, I chose to take my car to Performance Auto and Truck in Plainfield for a free break inspection. I am happy to add my high recommendation to the list of positive reviews and will be bringing my car here from now on for regular maintenance as well as repairs as needed. I was greeted warmly and professionally by Jeremy who built a great rapport with me while Steve, a Hyundai certified technician, and quite personable as well, worked on my Hyundai's breaks which he said were not in need of any repair but just a cleaning. However, he did discover that one of the rear calipers was leaking, which I was graciously shown. Gratefully they were able to order the necessary parts and replaced both rear calipers while I waited. These gentlemen made it so that I didn't mind paying for the unexpected repairs. Very positive experience! read more

I'm not sure how to put a value on a mechanic who is honest. We have been taking cars to Jim (in various shop forms) for over 25 years, and he has done nothing but the best to keep our cars running smoothly. So glad that we found Jim rather than worrying about whether that repair a shop recommends is actually necessary. JIM IS THE BEST! read more

Prompt service, listen to all of your questions, give great advice, very well-priced, can always manage to squeeze my service needs in even if I haven't planned very well for them. read more

Great guys, excellent service. They really went the extra mile for my truck. Definitely going back for my routine services.

Great shop: friendly service and quality work. Performance Auto was recommended to me by my boss after I decided to leave my old shop. I couldn't be happier with my choice to come to this shop. Pat and Kurt are extremely nice and friendly and I feel their rates are fair. I will be recommending Performance Auto & Truck Center to anyone in need of a good reliable auto shop. read more

Larry Wojciak, the Service Manager, was prompt and courteous in responding to my Yelp request for a price quote. He was honest, fair and reasonable and easily beat other auto shops in my area. I was impressed with the level of customer service, the reasonable cost, the effectiveness of their diagnosis, and the ensuing repair. Thus far, the vehicle's AC is running great and I've had no issues. I will update the post if any issues arise and follow up is needed. Otherwise, seems like I've found myself a new auto repair and maintenance shop. #Love read more

This is a great place with trustworthy people. They took excellent care of my sister, replacing needed rotors and pads, where necessary. They provided the specs for what was left, helped with a discount for her as a single mom, and honored their great Oil Change coupon as well, which came through Valpak. They did all if this, with the right attitude and a smile too. Good people, great service, reliable mechanics. Their leader (Pat) is extremely helpful as well! read more

I've been taking my car to Our Team for just over a year now. I've lived in Aurora for 6+ years and have tried a few different shops. None have been as honest as Our Team and none have gone as far out of their way to provide service above and beyond. I have a 2002 Honda Accord with 175k miles that needs all kinds of work. Brian has always been honest with us about what absolutely needs to be done and what can be safely put off until later, or even until we get rid of the car. It's good to have a mechanic who is not pushing you to get every last repair done and who completes the repairs on schedule. My most recent trip in was for a Check Engine light that was diagnosed a while back, but that finally needed to be repaired in order to pass emissions. Brian made sure they had the correct part in hand before taking the car from us. Since my previous visit another code had popped up as well. As opposed to pushing for a replacement of the part the technician was aware that with Honda's more often than not you only need to clean a certain filter / screen. This saved me a few hundred dollars. Our Team then took my car to the Air Team and passed my emissions test for me, now that's great service! All around friendly, great service. Thank you Our Team! read more

A great place! Always feel like pricing is fair and that they're honest. Though they're a little bit out of the way for me, I try to get there for all oil changes. They make you want to be a loyal customer. read more

Honest car shop with great prices. They are always busy, and it looks like lots of repeat business. We've been going here for years, and I'm afraid to try anywhere else. They've gotten my car in and out for emergencies before, but normally I plan on dropping off my car since they're so busy. read more

Unbeatable service and honesty. They are extremely honest, and Rina, Jim and the Team truly care about their customers. They are family oriented and treat you as such. Do not go anywhere else! I moved away and I still call them for advice and they tell me what to pay for parts and whether or not a part needs to be replaced if they can. Who else will take the time to do that? Thanks our team! read more

My parents, my brother, my friends.....EVERYbody needs a great mechanic that won't BS you, and that is all you'll find at Our Team Auto, we all agree! My family has personally been going for years and years, and have never been disappointed with the service, the family atmosphere, the professionalism or the price. Which is why we are constantly sending people there. I can't tell you how many times they have helped me out of a bind, and I can't thank them enough. If you live in the area, this is the ONLY place to go. For real. read more

Our Team is great! Can't say enough good things about this place. Fair priced, great work , they have worked on several diesel trucks and personal vehicles for me. Always more than satisfied. I won't go anywhere else. read more