Impressed would be an understatement…read more Gavin was able to get me six tires in an uncommon size on one day's notice. Kept me in my budget and even worked their extended coverage into it (these are for a big RV and I had a tire failure two years ago from faulty installation, so the coverage made sense). After the manager heard about my previous issue, he told me at pickup that his two most experienced techs did the work. I feel like I got good tires for a decent price and I was treated like a friend.

SCAMMER ALERT! My wife went in for a nail repair. Unfortunately, the nail was too close to the wall…read moreso the tire could not be repaired. She then asked them to install the spare tire and the service advisor (Robert) then started huffing and puffing about how they couldn't do it because the tire had a wheel lock. My wife saw them search for the wheel lock in the trunk and they allegedly could not find it so they refused to change the spare tire. However they happily quoted her 4x brand new tires and then tried to pressure her into changing all tires. Somehow they were willing to work through the wheel lock if she purchased 4x tires but not to replace the spare. The scammy pressure tactics frustrated her so she walked away. When she got home I looked in the same place they searched and the wheel lock key was nicely stashed next to the jack in the same place all other Lexus stores them. Go figure. I happily made my way to Costco Tires who were helpful and bought 4x tires with better warranty, better customer service and no scammy sale tactics.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

Owner is knowledgeable and very helpful. Tire was put on quickly and a very fair price.read more

Honest and helpful over the phone. They didn't have used tires in stock for my size, but were…read morequick to quote a new tire price and refer me to a nearby business with tons of used stock.

I had a blow out on i55 2 hours from my home and knew I needed a tire place close to have my car…read moretowed to. I spoke with Walter numerous times before my car even made it to their location and he was empathic and genuinely concerned for me. He located a tire and they haven't fixed yet but his help has been outstanding. Just tires did an amazing job and took attention to detail when removing tires from my rims which I know is their job but concerned me with custom rims. I truly cannot thank Walter enough for everything he has done for me.

I had a brake warning come up on my car. The brake fluid needed to be topped off. I took it to our…read morelocal Mazda dealer. It was suggested to me to get new brakes, tires and the brake fluid. I was charged $199.00 diagnostic fee, which would have been removed if we had the work done there. A total of $1,300.00. We decided to take it to Just Tires in Plainfield. No diagnostic fee, no brakes needed, no tires needed, and an alignment for free. Nice people to work with also. Linda Moore

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.

I was at Discount Tire in Joliet with my sister today. She had a flat tire and she got her tires…read morethere 7 years ago. Even on a busy Saturday they squeezed her in. The staff was amazing, helpful, and very professional. We had been waiting hours when a very Grumpy man came in he skipped the line sat down, then he got up and became demanding. He had a 4:00 appointment he wanted to know when his car would be done. They explained all 4 bays were full. They would get to him as quickly possible. He became loud and belligerent. What good was an appointment if you had to wait. They calmed him down and he sat back down. Minutes later he was back at the desk They explained 2 of the bays were almost done there was another 4:00 appointment then he would get be next. The complaints started again he was never coming back. The assistant manager Michael walked up to another customer and asked even though Jack had been there first would he give Grumpy who's name I never heard his spot. Jack agreed I thanked him for all of us. Minutes later grumpy was at it again. The staff again over to calm him. Yelling demanding obnoxious. I asked why he didn't stop being an ass and let them work. He became Vulgar and aggressive. Michael Perry, and Jack stepped between us. When he finally sat down the manager came over to let him know they wouldn't be fixing his car. He had been disrespectful of they rest of us, and continued being disruptive. They returned the money he paid. As my sister's car was finished Michael, and the person who brought her car around stepped out with us and apologized. We told them the staff had been nothing but professional and awesome. Again thank you, to Jack, Michael and all the mechanics we saw working so hard through the waiting room window. My sister is planning to go back for 4 new tires and will use the 1 from today as a spare.

Got my tires changed and decided to drop off the vehicle since I didn't know how long it would…read moretake. I was able to snag the first appointment, so they took my car right away. My husband and I weren't done eating our breakfast when I got the text that my vehicle was ready to be picked up. About 40 min. After shopping around for about two weeks, Discount Tire seemed to have comparable prices to other tire stores. As my husband and I weren't done eating driving last night, we noticed a rattle while going around 55 mph, meaning the weights on the tires are off and need to be adjusted. So now, I have to go back and have them fix that. Something that should have been tested and done correctly before it came off the lift. Otherwise, an ok experience.

I am surprised at the poor reviews. We have been here several times and have been pleased with…read moreeach visit. I felt their customer service was better than average. No body likes to spend $$ on services but the trick is to get a value for what you do spend. I feel the value is there. As an affiliate of the Ford system, my data is tracked and shared. Bravo. I don't have to do the research on when or who did what. No need to knit pick, I will continue to use Quick lane for my service requirements. I have had tires, oil and a TMS replaced here.

After what seems like a decade of using the Quick Lane, two sets of tires and tons of oil changes…read morethere, they located inside the nearby Rod Baker Ford. I have to say it didn't feel right about taking a Toyota to a Ford Dealership, but had to give it a shot. Left side of service check in is for Quick Lane. Bob was the service manager and made sure work to be done on the car was correct. He was friendly and kind. Waited inside the Ford Dealership for about an hour for oil change and 5k service. All was good, though a new F150 V8 was tempting, I walked away without buying anything. :) Everyone we encountered today, was friendly and kind. special thanks to the person at the sales counter. :) Though I miss the good old interior of quick lane and friendly service, we will be back with our minivan next weekend. Might be odd, but we miss the tire smell of the old quick lane, needing new tires was the reason we've started to use Quick Lane.

I wanted to take a moment to leave a review for Tuffy Tire & Service Center. I spoke with Vince,…read morewho I believe is the manager, and he was extremely courteous and helpful. I originally went to Firestone because I thought I had a tire that needed to be repaired, but they were unable to help. I then came to Tuffy, where Vince and his team took the time to properly inspect the tire. During their inspection, they realized the tire actually did not need a repair after all. What really stood out to me was their honesty and professionalism. They did not charge me anything for the inspection and simply gave me the information I needed. Because of that level of service and integrity, I will definitely be returning for future oil changes and any other vehicle needs. Thank you again, Vince. Jesus Ramos

Let me tell when i bring in my car then fix the issue mot return with the samething. He a good one…read more d9nt show me how much ghe part cost ypu then mark it up 300 dollars not a good move. Absolutely will not be returning and will expose for the bullcrap congrats ypu got my money but i will.not go quite

I was two hours from home and had an accident which caused severe damage to two tires. They picked…read moreup the tires from an hour away and installed them 10 minutes before closing. What a great team to work with!! Thank you!! Their service was worth every single penny spent.

I needed four tires, and some suspension work. These guys were amazing, located my issues and…read morerepaired in a timely manner. Great People and Great Service. I'll be back! Love that America Flag!

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

Brought our vehicle for routine maintenance. They try and charge quadruple and upcharge for…read moreeverything. After getting the truck back ( refusing extras) having trouble with additional things. Went elsewhere and paid over $1,000 less than what they quoted. Beware.