(6 out of 5 Stars if I could!) In a world where genuine…read morecustomer service has become completely rampant with apathy, Boyce Auto Werks stands out as an absolute masterclass in professionalism, honesty, and integrity. I will be the first to admit that I am an absolute snob when it comes to attention to detail. I am completely "anal-retentive" about my vehicle, and my standards are incredibly high. If you are like me and hesitate to trust your car with just anyone, let me save you the stress: do not hesitate for a single second to bring your vehicle here. This is your place. The ENTIRE experience was flawless from start to finish: The Front Desk Team: The two ladies at the front counter are phenomenal. Every single time I called or walked through the door, they were patient, deeply helpful, and genuinely caring. Their warmth meant a lot to me, especially during a incredibly difficult personal week following my father's passing on March 27th. Communication & Care: I dropped my car off and picked up my rental on Monday, March 30th. Kyle was outstanding to deal with. He was patient, highly communicative, and thoroughly answered every single email and phone call I threw his way. Unmatched Integrity: This is what sets them apart from every other shop in the country. They accidentally caused a minor scratch on one of my windows during the repair. I hadn't even seen it yet, but Kyle proactively called me, took full ownership of it, and completely replaced the glass and the window tinting at zero charge to me--while covering the extra days on my rental car without a single drop of friction. That level of transparency is unheard of today! They literally left no stone unturned--they even have excellent, high-quality candy in the waiting area! I cannot think of a single thing this business could remotely improve upon. Boyce Auto Werks has earned a customer for life. If you want pristine work done by honest, meticulous people who actually care about their customers, look no further. (note to the owner: please seriously consider giving these three people I dealt with raises as they more than deserve it)

Joe was the guy who handled my Car. They did a super fast…read moreand great job on my car. The receptionist was very kind and helpful. I highly recommend this body shop if you have a damage car.

Great place great service…read more Took my truck in Monday and it was ready Friday afternoon. Throughout the process I communicated back in forth with the shop. Also excellent body work done on my vehicle with a warranty.

LIES to customers on how Insurnace works, encourages them to leave their Insurnace company because…read morethey won't approve their ridiculous estimates bc labor is damn near double the industry average. I'd never recommend them to any family or friends. Disgusting business.

The company want out of their way to help and were professional, repairing my vehicle. I would…read morehighly recommend them.

The service and ease of doing business was top notch. I…read morewould highly recommend the Caliber Collision on River Rd.

White Eagle auto body (Naperville shop) replaced my bumper in 2015. They ordered a brand new…read morebumper and painted it to match my truck. The salesman told me that it would last as long as I owned the truck and would never rust. After the new bumper was installed and I was getting ready to pay and leave the shop, they handed me a written warranty that specifically excluded rust damage. I informed the manager that potential rust damage should be covered/included in the warranty because the salesman had previously told me that it would be covered. The salesman was part of this conversation and he confirmed what I stated, which is that the bumper would never rust (because of superior paint job from White Eagle). The manager then added a hand-written note to the printed warranty page which stated "Paint warranty on bumper for life time" and he also added his signature. Well, guess what, 10 years later and the bumper is terribly rusted. It literally has large holes in it as the rust chewed right thru it.... So much for the "superior paint job" that White Eagle would provide..... But the worst part about it is that when I called their shop to discuss the "life time paint warranty" I could not get the manager to even return my call. After several non-returned phone calls I decided to visit the shop and at that point I was able to meet the manager (Chris) who informed me that White Eagle would never cover the rust damage. Of course I showed him the hand-written note for "life time paint warranty" but it didn't sway him in any way and he simply stated that they would never cover it. I asked him to make a copy of the hand-written life-time warranty and show it to the owner and requested that the owner call me to discuss, but I never heard from the owner. Summary: they will tell you whatever they need to say as part of the initial sale but later on when there is an issue their word means nothing. They won't return your calls and they won't honor their previous promises.

Fantastic job repairing a damaged door panel and hatch. Oswego shop kept me informed at all times…read moreand let me use a loaner.

Caliber Collision did a great job repairing my car after it was hit--it looks fantastic and you'd…read morenever know there was damage. That said, the communication at the beginning could have been much better. Booking the appointment online was fine: they called to confirm, but when I arrived, there was confusion about my appointment time and they almost didn't take the car. The repair did take less time than originally expected. In the end, the quality of the work was excellent, but the process getting there was more frustrating than it needed to be.

This has been the worst experience I have ever had with Caliber Collision, and I am formally…read moresubmitting this complaint due to ongoing negligence, lack of accountability, and failure to properly repair my vehicle. My vehicle was initially brought in January for what appeared to be a suspension related issue involving a joint connected to the wheel and braking system. I was provided with an estimated completion date that was not honored, and my vehicle remained in your possession for approximately a month and a half. Upon return, the vehicle was in unacceptable condition. It continued to shake, particularly while braking, and multiple components appeared to be improperly fitted or not correctly diagnosed. To conclude, I have honestly lost faith in your facility. This entire process has been extremely frustrating, and I am very upset with how I have been treated throughout. At the very least, there should be some level of understanding regarding the inconvenience that has been caused. I would not recommend this location or Andrew to anyone. This experience has been completely unacceptable. We are now at the end of April, going into May, and this issue remains unresolved. After multiple unsuccessful attempts to have the problem corrected through your facility, I requested that the vehicle be evaluated by a dealership. The dealership was able to correct certain issues immediately, which raises serious concerns regarding the quality and accuracy of the repairs performed by your team. Despite this, the primary issue persists, as the vehicle continues to shake when braking. As of yesterday, I took the car to the dealership due to ongoing frustration and lack of confidence in your facility. At this time, the issue has still not been properly identified, which further highlights the failure to accurately diagnose the problem despite having my vehicle for an extended period, including the initial month and a half and multiple return visits since. Additionally, I have been informed by Andrew that my rental coverage is only approved through this afternoon. This is completely unacceptable given the circumstances. The ongoing issues with my vehicle are a direct result of improper diagnosis and inadequate repairs performed by your team. It is not my responsibility to continue to be inconvenienced and disrupt my daily life because the issue was not properly handled the first time. Since January, I have made numerous trips back and forth, wasting time, fuel, and personal resources. Communication has been extremely inadequate, with calls and messages going unanswered for extended periods. This is an insurance claim, and I should not have had to come out of pocket if this had been properly diagnosed and repaired from the beginning. I have already paid over $1,200 out of pocket, including the $435.84 bill I received today for something that could have been addressed if the car had been properly diagnosed from the start, not including the cost of my time and the ongoing inconvenience caused by this situation. Based on the pattern of events, it is clear that my vehicle was not properly diagnosed or repaired. If the issue had been correctly identified and fixed the first time, I would not be entering the month of May still dealing with the same problem. This has been a continuous cycle of delays, misdiagnosis, and incomplete repairs. At this point,this entire experience has been frustrating, time consuming, and completely unacceptable. This matter has been ongoing since January and remains unresolved as we enter May. Andrew's lack of urgency, poor communication, and failure to take accountability played a major role in this situation remaining unresolved for months. If the issue had been properly diagnosed from January, I would not have experienced these delays, wasted time, and the repeated inconvenience of multiple trips, unanswered calls, and days where I had to leave or miss work because of this ongoing issue. I do not mind paying out of pocket for costs that should be mine, but my main concern is that if this had been handled correctly the first time, I would have paid, moved on, and not been dealing with this months later. My overall issue with Andrew and his team is the lack of proper resolution from the start, which directly caused and contributed to these ongoing delays. It is also frustrating to feel as though the situation was being turned back on me, when the root issue was the failure to properly diagnose and fix the problem from the beginning. It is extremely frustrating that this situation has continued for months without a proper fix.

This Caliber Collision is very professional and their phone service is wonderful! I was especially…read moregrateful for Natalia's helpful updates. I was also very amazed to see how good my car looked! Great place!

The good: they kept me updated on what was happening with my car, including delays, and the repair…read morewas done well. The bad: the parking situation here is completely absurd. Also, for a few days I wondered what the strange smell was in my car after getting it back but assumed an air freshener or something. Today I found a cartridge next to my console that an online search tells me is for a cannabis vape pen. If you're vaping in other people's cars, at least cover your tracks better. Unprofessional.

I received the worst service I've ever had with a vehicle here. They were to fix my car after an…read moreaccident and did a complete slop job. Corporate washed their hands of it. AVOID AT ALL COSTS!!!

They are the best! Repaired beat up torn rear plastic bumper! Like new! And repaired deep…read morescratches left front quarter panel! Like new!!

Lucky to find B&L Auto Body. They provide helpful service and value. Their team is professional,…read moreand does excellent repair work. Highly recommend.

Larry is the best. Lynette is the best - let me tell you why - I had a hit and run and the…read moresideview mirror on the driverside got knocked off . My husband can no longer address these kind of things due to his heath Larry walked me through all the procedures - read the insurance claim - and worked everything out with them. When I dropped off the car Lynette had a pickup from Enterprise all set . Larry contacted me with an update and Lynette informed me when the car would be ready. When I picked up the car, I was able to leave the rental car as Lynette had scheduled the pick-up. Now here is the BEST part my car was beautiful when I picked it up - Larry did a SUPER job - he really has a lot of talent - all scrapes and scuffs gone. and the new mirror - matched perfectly with the car. He is very concerned about detail. Due to my inexperience I was very nervous with dealing with all this but everything went so smoothly - I would recommend B&L Auto body to everyone.