I have had nothing but great relations with Rosen Hyundai My…read more22 Palisade developed an oil consumption problem, they gave it the necessary screening factory procedures, and installed a new engine,all under warranty at 85K miles. Perfect results. Soon after,however, the alternator failed,and it was not warranty. In light of the resent engine replacement,they made sure these were not part of that, and still, extended some courtesy discount. I would brag to anyone the quality of these relations, Rosen Service bends over backwards to please,with competent service.

My 2022 Hyundai Santa Fe went in for a warranty repair around February 25th. I was initially told…read morethe repair would take approximately two weeks, and the part had already been ordered before I even brought the vehicle in. Instead, my vehicle remained at Rosen Hyundai for over two months. What frustrated me most was not simply the delay itself, but the repeated communication that implied the vehicle was about to be worked on when it apparently was not. I was later informed that my vehicle had been pulled into the bay FOUR separate times and then removed again due to internal prioritization issues. At one point, even the Service Manager acknowledged in writing that there were "multiple internal issues" contributing to the delay and stated that "that is our problem and not fair to you." Throughout this process, I repeatedly checked in for updates. On one occasion, I called and spoke with the front desk and was told someone would get back to me. I never received a callback. To be fair, once the situation was escalated to the Service Manager, communication did improve. He was polite and eventually ensured the repair, inspection, oil change, wipers, and detail were completed. I do appreciate that effort. However, it should not take escalation to leadership after more than two months for a warranty repair to receive consistent attention and communication. As a single mother of three, being without my actual vehicle for this long created a significant logistical burden. I was ultimately placed in a branded sedan loaner for an extended period while waiting for my SUV to be repaired. The final irony was being reminded to return the loaner with the same amount of gas after my vehicle had been in their possession for over two months -- especially since I had not been asked to do so when swapping out the previous loaner. I understand delays happen. Parts issues happen. Staffing issues happen. What I cannot understand is repeatedly being led to believe my vehicle was actively about to be repaired over the course of months when that does not appear to have been the reality. I genuinely hope Rosen improves its communication and workflow processes because no customer should have to chase updates like this for a warranty repair.

Great car buying experience with Huntley Ford!…read more Igor (Sales) was accommodating and helpful in the buying process. I got exactly what I was looking for. It was worth the long drive to find a place that could give us the deal we were looking for and understood electric cars well!

This dealer is as bad as the ratings show…read more 1. They have a BMW x1 listed with a mere 7k miles at $26k and the RIMS DON'T MATCH. Pathetically, when I called no one knew of this mismatch thus could not answer why..."but the car is perfect" they said...oy 2. Misleading: listing states "clean title" when in fact it's a branded title. It was a lemon buyback. I would never work with this dealer. Again, just look at the ratings.

Very friendly and professional staff they also worked around my schedule to get the vehicle in and…read moreout for window tints, which look great by the way! Thank you!

Shopping for a Honda Civic Hybrid brought me here. My Sales Specialist Alex Valdez, throughly…read moreexplained the features and benefits. Answered all my questions on our test drive. Came to this dealership because they received the "Honda Presidents Trophy". Highly recommended!

I purchased a 2005 4runner from Nicholas a couple weeks ago. He seemed nice, fair, transparent, and…read morehonest over the phone. The pictures he had of the vehicle made it appear in great shape with little to no rust. He was charging a huge premium for the 4runner, which made me think they must have done some extensive work to it before putting it on the market. Boy was I wrong! I accepted delivery about a week after purchasing the vehicle through Nicholas online. The 4runner smelled like dog, had less than a quarter tank of gas in it, and the rust is just really bad. The rims are rusted and bubbling, the frame is rusted, the engine, transmission, axles, nuts, bolts, clamps, all rusted. Nicholas sold me this vehicle that needs extensive work, knowing I was planning to use it to move my family and I when we PCS from California to Colorado. I can't believe an American business would do something like this to a military family. I wouldn't recommend boutique motors to my worst enemy. This 4runner is a huge stress/burden on myself and my family both mentally and financially during a time when we've already got so much on our plate. As if moving to another state wasn't expensive and stressful already, we have this to deal with. Shame on you Nicholas! I hope it was worth it for you.

This is the first time I have ever written a negative review about a business but I felt it was…read moreimportant to make others aware before they make a purchase from Boutique Motors. First of all, we met the owner Nick and his wife and they seemed like really great, trustworthy people. We test drove a couple of vehicles and were interested in another vehicle but it was purchased by someone else, so we decided on another vehicle. We test drove it and thought it was perfect for our college student. Nick sold us on the fact that he has all vehicles inspected by a mechanic and any and all issues with the vehicles are fixed prior to selling them. I certainly take responsibility for trusting Nick and not taking the vehicle to a mechanic ourselves, but at this point it is what it is. We bought the vehicle for our college student and within 3 months, he was broken down on the side of the road for what appeared to be an issue with the transmission. We took the vehicle to a trusted mechanic and he discovered that there was an issue with the transmission and the drive axle and they needed to be replaced. All said and done, the repairs cost $2,000. The mechanic indicated that it was clear that someone attempted to do a temporary fix to the vehicle, which was done incorrectly and as a result ending up causing much more damage. In addition, there is a leak in the power steering with hoses that need to be replaced and some sort of valve leak (forgive me for my lack of knowledge about cars). We were told those could be put off for a few months. We tried calling and emailing Nick to discuss. We didn't ask him to do anything about it we just asked him to call us to discuss. Nick has not answered our calls or returned our emails or voicemails, which is very disappointing because he was well aware of our intention to purchase a second vehicle for him for our other college student. It has been a few weeks and still no return call/email, which speak volumes. If you purchase from Boutique Motors my suggestion would be to make sure you have a trusted mechanic due a full inspection of the vehicle.

I wanted to share my experience with CarMax so others can be aware of how their appraisal process…read moreworks. I brought my vehicle directly into a CarMax location and handed the keys to an associate. About 10 minutes later, after they inspected the vehicle, I was given a $29,700 in-person offer. Based on that, I continued my process and also checked values at a couple other dealerships. After doing so, I returned to CarMax--and at that point, they reduced their offer to $23,000, citing "engine concerns." Here's the issue: The original offer was done in person, not online No written diagnostics or documentation were provided to support a $6,700 reduction When I asked to speak with the associate who originally inspected my vehicle (who was working at the time), management declined to involve her I was told they couldn't explain how the original offer was determined To me, this felt like a lack of transparency and consistency in the appraisal process. I understand offers can be adjusted--but a 22% drop after an in-person inspection, with no documentation, raises legitimate concerns. I've since filed a complaint with the Illinois Attorney General's office and am sharing this so others know to get everything in writing and ask detailed questions before relying on an offer. Just something to be aware of if you're considering selling your vehicle to CarMax.

We didn't know what make and model we wanted and found that we could test drive all of the models…read moreof interest here. The sales people were friendly and helpful, although the scheduling process leaves a little to be desired. I still don't understand why 1) their website misleads you on which cars are at each location and 2) they would text me at 7:30 am asking me more questions about my 2:00 pm appointment. We didn't choose to buy from them primarily because the car we liked had a noise problem-- the Carmax team told us it was one thing, but our mechanic confirmed it was not what they claimed. Could not trust them after that even though Carmax offers a warranty. I did appreciate being given access to the Carfax report. Their prices are a little higher than others in town, but you don't have to haggle. Buying a used car is always a challenge. Carmax can be a good option depending upon your situation. It wasn't right for us to buy a 10 year old vehicle, but it might be better for someone who wants something newer with fewer mechanical liabilities.

Great guys. We sold our Minivan to them and they gave us a great price…read more We actually bought the sienna from them in 2007. Now it will get a new life with a new family.

I bought a new Toyota 4Runner from Pauly and I was very happy with the service. Bob was my sales…read moreperson and he was great to work with. There was absolutely no pressure and he was very responsive during the process as I waited for my vehicle to arrive from the factory. I would definitely recommend this dealership. I brought my vehicle in for the first oil change and the service was great as well.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

Ron and Franco made buying a car easy. They were very knowledgeable with the CX70 and even followed…read moreup after I purchased it to see if I had any questions regarding my new suv.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!