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    Genesis of Algonquin

    3.0 (4 reviews)
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    Rosen Hyundai of Algonquin

    Rosen Hyundai of Algonquin

    2.6
    (167 reviews)

    I have had nothing but great relations with Rosen Hyundai My…read more22 Palisade developed an oil consumption problem, they gave it the necessary screening factory procedures, and installed a new engine,all under warranty at 85K miles. Perfect results. Soon after,however, the alternator failed,and it was not warranty. In light of the resent engine replacement,they made sure these were not part of that, and still, extended some courtesy discount. I would brag to anyone the quality of these relations, Rosen Service bends over backwards to please,with competent service.

    I had a horrible service experience with the service advisor Jamal. Discussed service to be…read moreperformed that did not include a recall because of back order on product. Gave me a service wait time. When returned for pick up, vehicle still being worked on but patiently waited an ADDITIONAL HOUR before requesting an update. First the excuse was a mix up of service with vehicles then it was discovered that a recall was being performed on my vehicle without my consent as I did not have time to wait for that service to be done as I was expecting a quick service to be done. The other service advisors in the area blurted out that the seatbelt recalls came in that morning. I waited for over 3 hours total, with a baby. Then when confronting Jamal about being upset that I was never updated with the fact they were installing a recall he ignored me and said it would be done soon. He also said that the technicians just do "whatever is on the service ticket". But we had an entire conversation of what was to be done at this service and was told the service would be 1hr and 20mins. Shouldn't advisors grow concern that a vehicle goes past the timeframe that he gave to the customer? When complete he through the keys on the cashier counter with paperwork and walked away from me. Was not even told what service was done and I had to look through the paperwork myself. Then I get to my vehicle to place my baby in it, and all my belongings and children's car seats were removed and I was not told this. Had to ask my husband to drive over and reinstall my car seats so we can go home. I would not have had belongings in my vehicle or secured car seats if I was planning to have a recall performed on the seat belts. I tried contacting the service manager several times who has still not called me back to explain my poor service with his advisor Jamal the service performed on my vehicle that I did not make an appointment for during this service appointment and the lack of professionalism from his employee to the situation. I am very disappointed this occurred as I have always been informed throughout my other services, explained thoroughly of the services performed, and treated with professional respect by other service advisors. The lack of disregard is extremely upsetting

    Boutique Motors

    Boutique Motors

    4.0
    (16 reviews)

    Nick at Boutique Motors has been nothing but GREAT to work with. This place knows cars and is…read morewilling to do what it takes to ensure people are satisfied. I wish all car dealers had the ethics, values and good spirit! I can not wait to work with them again! THANKS NICK and Boutique Motors!!!

    I purchased a 2005 4runner from Nicholas a couple weeks ago. He seemed nice, fair, transparent, and…read morehonest over the phone. The pictures he had of the vehicle made it appear in great shape with little to no rust. He was charging a huge premium for the 4runner, which made me think they must have done some extensive work to it before putting it on the market. Boy was I wrong! I accepted delivery about a week after purchasing the vehicle through Nicholas online. The 4runner smelled like dog, had less than a quarter tank of gas in it, and the rust is just really bad. The rims are rusted and bubbling, the frame is rusted, the engine, transmission, axles, nuts, bolts, clamps, all rusted. Nicholas sold me this vehicle that needs extensive work, knowing I was planning to use it to move my family and I when we PCS from California to Colorado. I can't believe an American business would do something like this to a military family. I wouldn't recommend boutique motors to my worst enemy. This 4runner is a huge stress/burden on myself and my family both mentally and financially during a time when we've already got so much on our plate. As if moving to another state wasn't expensive and stressful already, we have this to deal with. Shame on you Nicholas! I hope it was worth it for you.

    CarMax

    CarMax

    2.7
    (11 reviews)

    I wanted to share my experience with CarMax so others can be aware of how their appraisal process…read moreworks. I brought my vehicle directly into a CarMax location and handed the keys to an associate. About 10 minutes later, after they inspected the vehicle, I was given a $29,700 in-person offer. Based on that, I continued my process and also checked values at a couple other dealerships. After doing so, I returned to CarMax--and at that point, they reduced their offer to $23,000, citing "engine concerns." Here's the issue: The original offer was done in person, not online No written diagnostics or documentation were provided to support a $6,700 reduction When I asked to speak with the associate who originally inspected my vehicle (who was working at the time), management declined to involve her I was told they couldn't explain how the original offer was determined To me, this felt like a lack of transparency and consistency in the appraisal process. I understand offers can be adjusted--but a 22% drop after an in-person inspection, with no documentation, raises legitimate concerns. I've since filed a complaint with the Illinois Attorney General's office and am sharing this so others know to get everything in writing and ask detailed questions before relying on an offer. Just something to be aware of if you're considering selling your vehicle to CarMax.

    We didn't know what make and model we wanted and found that we could test drive all of the models…read moreof interest here. The sales people were friendly and helpful, although the scheduling process leaves a little to be desired. I still don't understand why 1) their website misleads you on which cars are at each location and 2) they would text me at 7:30 am asking me more questions about my 2:00 pm appointment. We didn't choose to buy from them primarily because the car we liked had a noise problem-- the Carmax team told us it was one thing, but our mechanic confirmed it was not what they claimed. Could not trust them after that even though Carmax offers a warranty. I did appreciate being given access to the Carfax report. Their prices are a little higher than others in town, but you don't have to haggle. Buying a used car is always a challenge. Carmax can be a good option depending upon your situation. It wasn't right for us to buy a 10 year old vehicle, but it might be better for someone who wants something newer with fewer mechanical liabilities.

    Genesis of Algonquin - car_dealers - Updated August 2026

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