This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

I have had nothing but great relations with Rosen Hyundai My…read more22 Palisade developed an oil consumption problem, they gave it the necessary screening factory procedures, and installed a new engine,all under warranty at 85K miles. Perfect results. Soon after,however, the alternator failed,and it was not warranty. In light of the resent engine replacement,they made sure these were not part of that, and still, extended some courtesy discount. I would brag to anyone the quality of these relations, Rosen Service bends over backwards to please,with competent service.

My 2022 Hyundai Santa Fe went in for a warranty repair around February 25th. I was initially told…read morethe repair would take approximately two weeks, and the part had already been ordered before I even brought the vehicle in. Instead, my vehicle remained at Rosen Hyundai for over two months. What frustrated me most was not simply the delay itself, but the repeated communication that implied the vehicle was about to be worked on when it apparently was not. I was later informed that my vehicle had been pulled into the bay FOUR separate times and then removed again due to internal prioritization issues. At one point, even the Service Manager acknowledged in writing that there were "multiple internal issues" contributing to the delay and stated that "that is our problem and not fair to you." Throughout this process, I repeatedly checked in for updates. On one occasion, I called and spoke with the front desk and was told someone would get back to me. I never received a callback. To be fair, once the situation was escalated to the Service Manager, communication did improve. He was polite and eventually ensured the repair, inspection, oil change, wipers, and detail were completed. I do appreciate that effort. However, it should not take escalation to leadership after more than two months for a warranty repair to receive consistent attention and communication. As a single mother of three, being without my actual vehicle for this long created a significant logistical burden. I was ultimately placed in a branded sedan loaner for an extended period while waiting for my SUV to be repaired. The final irony was being reminded to return the loaner with the same amount of gas after my vehicle had been in their possession for over two months -- especially since I had not been asked to do so when swapping out the previous loaner. I understand delays happen. Parts issues happen. Staffing issues happen. What I cannot understand is repeatedly being led to believe my vehicle was actively about to be repaired over the course of months when that does not appear to have been the reality. I genuinely hope Rosen improves its communication and workflow processes because no customer should have to chase updates like this for a warranty repair.

Made an appointment for an oil change for my 2023 Genesis G80 on 12/27/2024. Service was spot-on,…read morevery thorough and courteous. Will make this my Genesis dealer from now on!

Buyer Beware…read more.... My sons Genesis G90 has now been in the repair shop at Genesis of Algonquin since April 7th! (yes you are reading that correctly) Over the course of the last 3.5 months I have been lied to on more occasion's then I can possibly count from being told that my vehicle would be completed by the time my son went away to school on June 17th to the endless number of excuses I've been given time and time again and none of been blamed on part delays or anything other then pure incompetence. At first I was told I would have a loaner car the following week in mid April to now being July 20th and still having no loaner car and no repair end date in sight, instead I was forced to go buy another vehicle just for my son to go down to IU for his summer classes because he's not old enough to have a rental car. I have had issues with Genesis of Algonquin before today from billing Genesis USA last December for warranty work that was never completed and lied about, later fixed to many other issues, but this is beyond ridiculous. And this has happened to not only me, but one of my very good friends who I will let tell his own story. The moral of this story for all of my friends and family, do NOT and I repeat do NOT bring your vehicle to Genesis of Algonquin unless you enjoy being misled, lied to and provide horrendous service. The irony is prior to this last 7 months, I was planning on being an Genesis customer for life (G90 was literally my favorite car I've ever owned) to now I will never purchase another Genesis ever again. P.S. I'm waiting to hear from my Genesis case manager on how they are going to compensate me for the past 4 months and I can't wait to see the amount of damage done to the vehicle that has been just sitting there for all this time. I will let everyone know how they react.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Solid dealership-car guys. no pressure-one stop shop. Nice selection of vehicles when I was in…read more Done this sort of deal b4 and this one was easy. Id shop there again.

I am impressed. By far the best auto dealership I've ever encountered. Mitch is the man. Cant…read morethank him enough for trying to get a deal for me. You can trust Fox Valley Motorworks.

What a joke, went look at a car was $6,500 was approved guy showed me and verify Monday but good…read more Monday run around was told $319 for 48 months, well do math thats $15,000. Said of interest rate high and was charging me banker fee a crazy amount as those built into price not after. Another couple issues taking court not recommend sales rep lies to say was not approved when showed me a joke. Found out alot issues here not recommend got car next day easy no charges more then car.

BUYERS BEWARE!!! I never leave reviews but these guys deserve a true response about how they run…read morethe shop. The owner is shady as hell and sold us a lemon after "inspecting it" by allowing his brother to drive it. They have TERRIBLE customer service since Rudy left. He was the only good thing about that place. Bought the car in July and as of today we do not have a car and a $9100 in debt. PLEASE GO TO DEALER - HE WILL SELL YOU A LEMON, WE ARE NOT THE ONLY ONES!

What a great experience and what a great guy! Adrian really cares what his customers think and he…read morecares about doing good business.He gives you the truth and keeps his promises. It is unheard of in this business about this kind of small, at home feeling type of company. He cares about his reputation and doing right for his customers. I am a passionate person and came off fairly abrasive because I expected to be ripped off or to haggle. But there really was no need. He was kind, calm, cool and just had a sense of authenticity about him. He was very calm and respectful. He answered all of my questions and I didn't really have to negotiate or bargain with him. He was able to really sell me a great car for an amazing price without the extra stress that you can expect at all the other car dealerships. This is where you go to buy a car, don't waste your time with other places because what ends up happening is other places will waste your time, waste your money and sell you sometimes not the best car. He's pretty close, he's in a good area and he's just a good guy Thank you for all of your help Adrian. I have attached a picture of my beautiful car.

My experience on ADMIRAL MOTOR is good. Adrian is a nice guy the costumer service is good. More…read morethan five years ago I bought for the first time it was a Honda Pilot 05 at this time my car is running great I don't have any problem with anything. Almost one year ago I was needing buy another car and my first choice was ADMIRAL MOTOR for his very good service this time I bought an Acura MDX 09 I don't have any problem this this car 100% recommended obviously if I need buy another car I will go there

Very happy with the service. He can fix anything, and comes to me, which saved me a tow. Honest…read moreand gave me a good price, you can't beat that.

From the owner: No car is perfect but our customer service is!! We…read morespecialize in helping you, and being honest and transparent about every vehicle.