Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Just to add a bit to my review, I have to say that Sam went above and beyond what I expected in…read moreservice. There was a small issue we wanted fixed before we closed the deal. Sam asked if we could wait until after the Christmas holidays and that was fine. Then, there was a mix up with contacts and the emails and texts I sent weren't returned. I grew increasingly frustrated. Finally, I called a different number, talked to Sam in person, and he not only apologized profusely for the communication problem, but also did more than we expected to resolved the original issue. A swing and a miss, but then a home run. Sam also was kind enough to have the car sent down to the Elgin office to close the deal, so we wouldn't have to go back up to Waukegan for it. Good folk to deal with. I counted up the cars I've purchased in my long life. It's 27 for me and my family. This was one of the most seamless and satisfying experiences. That there were a couple of glitches wasn't as important as that they were remedied immediately.

Yea I don't know stay away from these guys as they truly will scam people based off the picture I…read moreput there I kinda think they should lose their license if they think that's how much a car should cost with so many miles on it

Beware with this place. Don't place a deposit on any vehicle because they won't refund it if you…read morechange your mind and find a different vehicle. They sell cars over their book value too. I was genuinely interested in doing business with them but ultimately found a different vehicle and they refused to give back my refund and were upset because I didn't buy their car and so called wasted their time. Keep in mind I was gonna purchase out of state too. I was kinda forced to place a deposit with the guarantee it's refundable, but only apparently if i actually find something wrong with the car. Well yea the price was over 5k above market so I found something better but they don't see it my way. Keep in mind I didn't sign anything too.

From the owner: Family owned car dealership serving Elgin and surrounding areas…read more Call us today at 312 300 6996 or visit our website at buteramotors.com!

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

Had to call twice to try and get a question answered on the rent to own program to see if I…read morequalified. I did not get a call back from Boris. I then called again and spoke to Philip who told me he had to contact Steve. I did not even get the courtesy of a reply. I even had contacted them using their email so if they did not have time to make a phone call, they could have emailed me. The truth is I believe I did not qualify but their professionalism does not exist. I was told they are in business 20 years.

Not the best place to lease a car, I don't recommend this place. I had a car for about 9 months and…read morewithin that time I was forced to get over 900.00 worth of repair work done on the car that he said was inspected before I got the car. Which means that the problems occurred when I was leasing the car. There was no way that I put that much wear and tear on that vehicle. You get 1250 miles a month and you have to drive there bi-weekly to pay the note. I was not able to pay over the phone or online. No other convenient way, all payments are made in person. Once it's said that you went over your miles you never caught up to the miles. I don't like that he dictates which insurance company you can use and the what deductible you have to carry. Over time and with his demands and requirements, his used vehicles are costing the same as a brand-new vehicle. It's not worth the headache. If you have to use this company you should have a short lived exit plan because you really are paying too much for the use of there vehicles.

Hello everyone else was giving me the runaround they wanted over $400 for $72 months that was…read moreinsane interest. I called affordable Auto and was approved within an hour I went today and picked up my car and it took about a hour to do that thank you so much affordable Auto.

My roommate and I bought a Mazda almost 5 years ago. I waited to do this review because I wanted…read moreto see how the quality of the Mazda was going to be. We still have it and love it. The people there are so kind. They really care about what you get. Kudos to all of the people there for having a heart and a conscience. Jo V

I find Fernando to be honest. He is not afraid to show and explain the issue. Compared to going to…read moreMidas for the same repairs I have saved over 3000 dollars. He seems knowledgeable. The only reason I did not give him a 5 is because I am still a new customer and time will determine the true value.

Absolute crooks!!! Do NOT trust this company. Extremely rude manager who lies to your face and is…read moreextremely arrogant!!! Charged me over 9k aed for a full service, returned car with scratches and permanent scuff marks on paint work then had the arrogance to say it wasn't them!!! Failed to provide a receipt for new tyres and refused to do so! Didn't even have the decency to clean the vehicle! DO NOT trust this company. They should be shut down!!! ALSO NOTE that any response from the workshop will just be false!!!

Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!