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    The Auto Warehouse

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    Absolute Cars Rent 2 Own

    Absolute Cars Rent 2 Own

    (3 reviews)

    Had to call twice to try and get a question answered on the rent to own program to see if I…read morequalified. I did not get a call back from Boris. I then called again and spoke to Philip who told me he had to contact Steve. I did not even get the courtesy of a reply. I even had contacted them using their email so if they did not have time to make a phone call, they could have emailed me. The truth is I believe I did not qualify but their professionalism does not exist. I was told they are in business 20 years.

    Not the best place to lease a car, I don't recommend this place. I had a car for about 9 months and…read morewithin that time I was forced to get over 900.00 worth of repair work done on the car that he said was inspected before I got the car. Which means that the problems occurred when I was leasing the car. There was no way that I put that much wear and tear on that vehicle. You get 1250 miles a month and you have to drive there bi-weekly to pay the note. I was not able to pay over the phone or online. No other convenient way, all payments are made in person. Once it's said that you went over your miles you never caught up to the miles. I don't like that he dictates which insurance company you can use and the what deductible you have to carry. Over time and with his demands and requirements, his used vehicles are costing the same as a brand-new vehicle. It's not worth the headache. If you have to use this company you should have a short lived exit plan because you really are paying too much for the use of there vehicles.

    Elgin Kia

    Elgin Kia

    (139 reviews)

    Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

    Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

    The Auto Warehouse - usedcardealers - Updated May 2026

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