Nicole and Noah sold me my amazing Subaru outback! I suggest them for any purchase no matter the…read morecar. Even if I wanted a new Toyota I would settle for a used one any day just to work with them and their excellent service

Listen better to customer service issues and history. Problems from 2 years ago are not happening…read morebased on a bumper scrape from 4 months ago. They said the bumper was damaged and they needed to remove it ($480) and then troubleshoot the electrical system for additional unknown cost after that. The car was never in an accident, just side bumper scraped, no damage. Service was horrible, explanations did not make sense. Damaged electronics from a bumper scraped 4 months ago, yet issues have been going on for two years. Terrible...All electronics go through tear bumper? The "no sight" problem was because o may have worn sunglasses really?

The gentleman working was fantastic. My current car was about to crap out and I was able to trade…read moreit in and got an amazing deal. We were in and out in less than an hour. Will definitely keep them in mind in the future!

I purchased a car from here and let me tell you, Steve is one heck of an honest guy. He truly cares…read morethat you know what your buying and is open and honest about every car on his lot. He is patient, understanding and not pushy at all. He lets you browse and test drive as many cars as you want, as he cares about your satisfaction. Guys like him don't don't seem to exist in the used car world. Check him out, even if you don;t buy anything, you'll be glad you met him!

We recently purchased a 2026 Jeep Wrangler from Wickstrom in Barrington and had a great experience!…read moreOur salesperson, Eric Jensen, greeted us at the door and was welcoming, knowledgeable, and transparent throughout the entire process. The whole team was friendly and helpful, making the process easy and stress-free. We highly recommend Eric and the Wickstrom team!

I recently purchased a new car from Wickstrom Auto Group, and I couldn't be happier with the…read moreexperience--thanks in large part to Eric Jensen. From the moment I walked in, Eric made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and made sure I felt confident every step of the way. His knowledge, professionalism, and friendly approach really stood out. What truly set this experience apart from any dealership I've worked with in the past was how seamless and efficient everything was. Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing. There was no back-and-forth between different departments, which made the process incredibly straightforward. Remarkably, I was able to walk in, complete everything, and drive out with the keys in hand in about an hour. That level of efficiency is almost unheard of when buying a car, and it made a typically time-consuming experience refreshingly easy. If you're in the market for a new vehicle, I highly recommend working with Eric Jensen at Wickstrom Auto Group--you'll be in great hands. I am thankful I stumbled upon doing business with Eric and at same time annoyed I just found him. I don't foresee working with anyone else next time I am in the market and it's great that as part of Wickstrom Auto Group he can support the Ford and Lincoln models in addition to Jeep.

I would like to express my appreciation to Bull Valley Ford for having Angela Smith, the Remote…read moreExperience Coordinator, as part of your team. Angela has provided invaluable assistance in directing us to locate necessary parts and scheduling a mobile diagnostic van for our vehicle. Her exceptional service has made us a loyal customer, who will undoubtedly continue to choose Bull Valley Ford for our automotive needs. Furthermore, I believe Angela deserves a raise to reflect her contributions and dedication to the company.

Had a great experience with Janel Coia from Bull Valley Ford. Her and her team were really helpful…read moreand honest with the buying process for my f150. I had gone to multiple dealers in my search for an f150 and none compared to bull valley ford. Other dealers had me feeling like I was going to get ripped off. Got a great price for the f150 and a great deal on my trade. Definitely recommend them to anyone in the market for ford or any other car on their lot. Thanks again to Janel and her team for staying open late while I finished up the purchasing process.

I had been searching online for weeks and finally came across an ad for the exact Nissan I wanted…read moreto take home. I connected online with Thomas, he handles the internet sales transactions at M'Lady. I was hesitant to make the 2 hour drive unless I felt confident that I would be able to swing the deal on a 2026 Pathfinder Rock Creek edition. Thomas assured me that they would make my trip worthwhile. I made the trip and I was greeted by my salesman Hugo Duran. He was prepared in advanced to join me on a test drive and he went above and beyond by showing me several different colors and trim levels during my visit. Hugo went to bat for me during the negotiations and I felt no pressure to rush into my decision. After we cut the deal, the transaction was smooth and painless. By the time I finished in the business office, I found that Hugo had stayed after hours to assist me with the Nissan app and guided me through the set up of my new account. My new Pathfinder was delivered to my home the following day and I appreciated Hugo's follow up call, checking on my satisfaction and offering to answer any questions I might have. The entire experience was top notch and I wouldn't hesitate to send my friends and family to M'Lady Nissan in Crystal Lake, Illinois.

Outstanding Experience at M'Lady Nissan in Crystal Lake!…read more A huge thank you to Eddie Colville, Fleet Manager at M'Lady Nissan in Crystal Lake, Illinois, 60014 for the fabulous interaction and exceptional customer service he provided throughout my purchase of my 2026 Nissan Pathfinder Rock Creek. I absolutely love my Pathfinder! The ride is incredibly smooth, and the tow capacity on the Rock Creek model was exactly what I was looking for. Eddie made the entire process incredibly easy. He took the time to help me identify all the features I wanted over the phone, and when I arrived, all the paperwork was already in order and ready for me to sign. It was truly a seamless transaction -- everything was taken care of! And the fact that I purchased this vehicle from out of state makes Eddie's outstanding service even more impressive. He made the process easy and stress-free from beginning to end. I also want to applaud the outstanding Service Department for helping me get my Apple CarPlay technology set up. They were knowledgeable, patient, and extremely helpful. I would also be remiss if I didn't mention Tamer, the General Manager, who provided friendly, honest, and professional assistance throughout the purchase. It was clear that the entire team genuinely cared about making sure I had a great experience. The facility itself is immaculate and brand new inside, with wonderful amenities that make you feel comfortable and at home while you're there. That kind of environment and customer service really makes a difference. As a mature single woman, I especially appreciate being treated with respect, honesty, and genuine care. Buying a vehicle can be intimidating, and it was important to me to feel that I was being taken care of rather than being taken advantage of. I never felt that way here. Instead, I felt valued, respected, and confident in my purchase. Thank you to Eddie Colville Fleet Manager, Drew Westermeyer Retail Manager, and Tamer, the General Manager, as well as the entire M'Lady Nissan team. I truly appreciate all of you and highly recommend this dealership! I give it a 10 star on a 5 star scale!

This was my second trip out to this dealership, which tells you something right there…read more.. As always, the people were friendly, even those I wasn't dealing directly with. I had the chance to listen to other sales in progress and observed the same no-pressure method that brings me to this dealership, despite it being much farther than several others I could use. My own salesman, Bob Miller, had spent several weeks working around my confusing schedule to make a time work out for me and he was just as pleasant and accommodating in person. It was drizzling and he offered me an umbrella, i was constantly offered beverages...all the small details that make the difference between feeling like only a commission and feeling like a valued customer.

I purchased a used vehicle from Mazda of Crystal Lake that was clearly sold as-is, so I understood…read moreI was accepting the risks that come with buying a used car. The salesperson was courteous, and the buying process itself was fine. Unfortunately, just three weeks after purchasing the vehicle, the transmission failed. I had the car inspected by an independent mechanic, who confirmed the transmission had failed. Because the vehicle was sold as-is, I ended up paying for the repair myself. My biggest disappointment wasn't the mechanical failure--it was the dealership's lack of communication afterward. I reached out multiple times by phone and email to discuss the situation and ask for guidance, but my calls and emails went unanswered. I wasn't necessarily expecting the dealership to cover the repair, but I did expect someone to return my calls, acknowledge the issue, and at least discuss possible options. Customer service shouldn't end once the sale is complete. Based on my experience, I can't recommend Mazda of Crystal Lake due to the lack of follow-up and communication after a serious issue arose.

After an awful month-long experience trying to purchase a vehicle through another dealership, I was…read morefeeling completely defeated. I asked my husband to stop by Wickstrom Ford to look at a vehicle, and that's when he met Rae. She showed him the vehicle I had been interested in, and from that moment on, the service was top-notch from start to finish. We worked with both Rae and Ryan to finalize our deal, and they made the entire car-buying process incredibly easy and stress-free. They were professional, responsive, and genuinely cared about making sure we had a great experience. They always knew how to put a smile on our faces and even played along with my husband's endless jokes. Rae and Ryan were nothing short of amazing, and I would 110% recommend them to anyone looking for a smooth, enjoyable car-buying experience. Thank you both for restoring our faith in the process!

Excellent service. These people are true professionals. They are polite, attentive, businesslike…read moreand upstanding individuals. I trusted them to do the right thing. They are a definite yes!

I've dealt with a lot of service departments over the years, and I can honestly say Yahasha is the…read morebest service manager I've ever encountered. From start to finish, he was proactive, transparent, and completely committed to figuring things out the right way--not the easy way. He didn't stop until the issue was fully identified and fixed, which is rare. Alex was just as impressive--handled the loaner drop-off and pickup at my home seamlessly. Super pleasant, professional, and made the whole process effortless. Together, they make an exceptional team. This is what top-tier service should look like

Once again Eric Jensen has managed to help my husband and I purchase our perfect car. We have been…read morecoming to Wickstrom Auto Group for more than 10 years largely due to the amazing customer service. There's never any pressure or that uncomfortable back and forth. Eric is always knowledgeable and patient, especially with me. Despite having an abundance of questions and being indecisive at times Eric always manages to answer my questions and provide helpful information on my vehicle of choice. I'd like to thank Eric Jensen as well as the entire Wickstrom team.