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    Wickstrom Ford

    4.4 (322 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Wickstrom Ford

    Auto brake repair

    Auto engine repair

    Wickstrom Ford Photos

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    1 month ago

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    9 months ago

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    5 months ago

    Terrible service. I had to be wait over 3 f***ing hours for a routine oil change and tire rotation. Up your goddamn customer service

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    2 years ago

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    2 years ago

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    1 year ago

    Their staff are Fast and transparent also Aj is very accommodating he will give the answer you need to know , Best dealer ship

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    1 year ago

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    3 years ago

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    Page 1 of 9

    Ask the Community - Wickstrom Ford

    Review Highlights - Wickstrom Ford

    We recently purchased two vehicles from Wickstrom Ford Lincoln and the experience could not have been better!

    Mentioned in 37 reviews

    Read more highlights

    You might also consider

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    3.3
    (11 reviews)

    Unbelievably rude. Didn't even want to have to write this review, but when I called to speak with…read morethe manager the assistant manager John hung up on me. I came in the morning with my dad to replace a car battery. Nobody was at the store so John checked the battery and told us it was dead and needed to be replaced, he said he couldn't do that for us because he didn't have enough people working so to come back at 1pm when more people were working. It seemed fair enough so I went and waited 3 hours to come back and get my battery replaced. I had to jump my car again to get back to the store at 1 and have my friend follow me for the second time on my only day off and wouldn't you know it they tell me that the battery can't be replaced at the store. After telling me to come in 3 hours later I'm sitting at the store with a dead car and John told me to come at 1 for a replacement that supposedly they can't even do. So I called the store after I was finally able to make it home to ask him if the store manager was on staff so that I could speak with them. John tells me that the manager won't be back until Tuesday and then proceeded to hang up on me. A lot of how I was feeling could have been helped with some kindness. Especially with the massive inconvenience that could have been avoided if he would have just looked my car part up or done any of his job that I'm sure he is triained to do. The way that John dismissed me and spoke to me on the phone before hanging up is absolutely unacceptable on an level. If you guys have audio in the store or recorded phone conversations I beg if anyone cares about how people are being treated at this store to listen for yourself.

    The sign on the door says they're open till 9 PM, they closed over 10 minutes early, they…read moreconsistently forget to put their open sign light on also.

    Wickstrom Chrysler Jeep Dodge RAM

    Wickstrom Chrysler Jeep Dodge RAM

    4.5
    (355 reviews)

    I recently purchased a new car from Wickstrom Auto Group, and I couldn't be happier with the…read moreexperience--thanks in large part to Eric Jensen. From the moment I walked in, Eric made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and made sure I felt confident every step of the way. His knowledge, professionalism, and friendly approach really stood out. What truly set this experience apart from any dealership I've worked with in the past was how seamless and efficient everything was. Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing. There was no back-and-forth between different departments, which made the process incredibly straightforward. Remarkably, I was able to walk in, complete everything, and drive out with the keys in hand in about an hour. That level of efficiency is almost unheard of when buying a car, and it made a typically time-consuming experience refreshingly easy. If you're in the market for a new vehicle, I highly recommend working with Eric Jensen at Wickstrom Auto Group--you'll be in great hands. I am thankful I stumbled upon doing business with Eric and at same time annoyed I just found him. I don't foresee working with anyone else next time I am in the market and it's great that as part of Wickstrom Auto Group he can support the Ford and Lincoln models in addition to Jeep.

    I asked on Saturday, during my oil change, for the tail light to be checked, and that did not…read morehappen. To make matters worse, the part that was ordered was incorrect--it was not a blind spot assist tail light. This is evident from the cost difference: the part received was $444, while the correct blind spot tail light is $700. I spent over 4 hours at the dealer FOR A TAIL LIGHT!!! Still wasn't resolved. Instead the fix was to tell me get an aftermarket tail light, because the one they would have to order is on backorder for months. I specifically asked why this wasn't double-checked, as it resulted in wasted time and no resolution. I was told that it was not worth the technician's time to verify and that you rely solely on the catalog--even when the catalog is incorrect. That is not an acceptable explanation. When there is uncertainty, the appropriate step is to verify the part, not proceed and hope it's right. For comparison, I was able to locate the correct part myself through a dealership with a simple phone call. I picked it up on Friday, and my husband installed it. At this point, this situation has been both frustrating and inefficient. I expect better attention to detail and accountability moving forward.

    Advance Auto Parts

    Advance Auto Parts

    2.3
    (7 reviews)

    I went to advance auto in woodstock. I didn't know what to expect after a bad experience at…read moreoreilys. I walked in and was immediately greeted as the salesperson asked me what they could help me with. I was doing an oil change for the first time. And the salesperson suggested different items I needed other than the oil and oil filter. I was not ready for the service these salespersons gave. I am definitely going back to advance auto.

    In 15 years of posting reviews on Yelp, I've tried to find something decent and good in each…read morebusiness I've stopped at. Sadly, I can't today. Logan, Logan, Logan. This guy is so nasty and so non-customer oriented, he must have worked at Radio Shack previously. That's the only business I can think of where the employees went out of their way to talk down to the customer. I arrived at 8:55AM. It was a very simple transaction that needed to be completed, purchase of two items with "free installation" as advertised in their windows and advertising. Not talking about anything like an alternator or fuel filter, this was a five-minute thing, relatively easy for someone who has done it in the past. Now 9:15. Took 20 minutes to complete the purchase part of the transaction, has Logan had to make sure he had exercised his superior knowledge of car parts over me, as if that would somehow make me submit to ..... what? No idea. Installation? "Well, I had a guy due at 9AM, so if you want to wait, he should be around anytime in the next half hour." Sure. Returned to the car. Surprise! Guy came out a few minutes later and fiddled a bit before telling me he wasn't really an install guy, but he'd go get the right guy. Tick-tock, tick-tock. Now 35 minutes past the time I walked in the store. Damn, it's not like it's a doctor's office where you expect to wait or even a take-out meal. It's an auto parts store. They deal with the same crap every single day. But that was enough for me. Went inside with the parts and asked for a refund. Logan Logan Logan wanted to argue. ARGUE. Never again. Never. Oh, postscript. You know how you've read about customers' receipts at different businesses that had ethnic or other slurs on the receipts? At the bottom of mine? "General Lee" "Confused." Not written, printed by the POS right on the receipt. I hope you have a long and ever-spiraling downward career Logan. Yelp needs to add a ZERO rating. This is the first "one" I have given in fifteen years.

    Christian Brothers Automotive Barrington

    Christian Brothers Automotive Barrington

    3.9
    (36 reviews)

    I needed a quick oil change. I declined the inspection -which was correctly notated on the invoice…read more However, after 50 minutes my car still wasn't out. At that point, the employee came out and said the car would be right out and went thru the inspection results after saying they went ahead and did it anyway. Ten minutes later the car still wasn't out. When I was leaving, I said I didn't need to wait for the receipt cause I was running late due to the inspection. The employee then changed her story and said they didn't do an inspection (even though I had the results in my hand).

    Took my 2009 car with 47,104 miles on it for a route oil change. Once they got the car in the shop…read morethey took it apart and took me it needed $5,831 worth of repairs. I asked for my car back and they told me that they would not release the car to me. I insisted and they still won't give me my car. I wanted to take the car for a second opinion but they refused to let me have the car. I said I needed to think about it so they took me home, I went to my usual repair shop and showed him the pictures they sent me and he said everything looked fine and that I was being scammed, it's called "Predatory Behavior". Preying on the elderly with older cars. Called told them later that day and told them not to do anything to the car I would pick it up in first thing in the morning. When I got there they said that they assumed I wanted them to repair it so they started replacing things. I never signed anything giving them authorization to work on the car. They said they needed time to put the car back together. Several phone calls later they told me that the bill would be $3169 worth of repairs to my very low milage car that looks new. When I went to pick up the car they told me that they had already installed the new parts so I had to pay for the repairs even though I told them not to do the repairs. This company claims to be a Christian based company but I am really skeptical. I would not go to this company for any kind of automotive repairs, just my opinion. I complained to them to no avail. For the record I collect and restore antique cars so I know a little bit about cars, there assumed I was just an senile old man

    McGrath Volvo Cars Barrington

    McGrath Volvo Cars Barrington

    2.5
    (82 reviews)

    At first, we weren't even considering a Volvo. We had an appointment to test drive the XC60 plug-in…read morehybrid right after the Mercedes GLC 350e. The XC60 had the all the features we wanted: color, safety, and unmatched handling. Derrick was so friendly and knowledgeable throughout the entire process. Pritesh patiently explained leasing to us in the finance office and handled the registration transfer with ease.

    This is in regards to the service department at McGrath Volvo in Barrington…read more I had a very poor experience with the service department at McGrath Volvo, specifically working with Mark Kuzinar and his manager, Dariusz Wieczorkiewicz. My vehicle was kept for several months with minimal and inconsistent communication. During this time, I was told that the warranty company had been contacted a few times regarding the necessary repairs. However, after experiencing repeated delays, I contacted the warranty company directly and was informed that no contact had been made when he stated he did, nor had any explanation for the repairs been submitted so ultimately, they denied my claim. I was ultimately presented with a $14,000+ repair estimate, with no clear justification or progress toward warranty approval. The overall experience felt disorganized and lacked transparency or customer advocacy. At what point do you stand behind Volvos good name? After transferring my vehicle to another Volvo dealership, the warranty was approved and the repairs were completed within one week, confirming that the issue was not the vehicle but how it was handled. Overall service department lacks professionalism and accountability. They saw a job that wasn't going to make them any additional money and plan old didn't want to do the job so he used everything in his power to deter me from fighting to get it done at McGrath Volvo. To add insult to injury, the other Volvo dealership I took it to for service stated that the suspension is messed up, struts and bearings were shot too, the motor mounts were left off and a coolant leak. So basically they sabotaged my car because upon bringing it there, the inspection said there was no suspension issues or coolant leaks. Due to the lack of communication, follow-through, and professionalism, I cannot recommend the service department at McGrath Volvo and would advise others to proceed with caution and not go here and save yourself a headache. During this whole process, the service was extremely rude and dismissive.

    Wickstrom Ford - car_dealers - Updated August 2026

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