Great location!…read more Everyone that works here now is extremely friendly. Good at getting you the right parts and everything you need for a job. In my experience O'rielly in general is better and faster for parts than all the competitors. Adam the assistant manager is awesome and we've built a personal relationship and when I ask for a part he almost always knows which car it's for. Dennis the general manager is great and runs a tight ship. He will always take's care of you and he's very honest. I definitely recommend being a patron to this store.

The sign on the door says they're open till 9 PM, they closed over 10 minutes early, they…read moreconsistently forget to put their open sign light on also.

We had a phenomenal experience with Jared. Would highly recommend for anybody looking to get into a…read morenew vehicle. Very personable, professional and truly sought to understand what we needed to ensure we left with the right deal for us.

We received a great price and outstanding service at Wickstrom Chrysler. Our sales rep, Eric…read moreJensen, was great. One thing that I truly appreciated was the transparency of the deal as well as being able to close everything out in about an hour versus the 3+ hours I've spent at other dealers.

I went to advance auto in woodstock. I didn't know what to expect after a bad experience at…read moreoreilys. I walked in and was immediately greeted as the salesperson asked me what they could help me with. I was doing an oil change for the first time. And the salesperson suggested different items I needed other than the oil and oil filter. I was not ready for the service these salespersons gave. I am definitely going back to advance auto.

In 15 years of posting reviews on Yelp, I've tried to find something decent and good in each…read morebusiness I've stopped at. Sadly, I can't today. Logan, Logan, Logan. This guy is so nasty and so non-customer oriented, he must have worked at Radio Shack previously. That's the only business I can think of where the employees went out of their way to talk down to the customer. I arrived at 8:55AM. It was a very simple transaction that needed to be completed, purchase of two items with "free installation" as advertised in their windows and advertising. Not talking about anything like an alternator or fuel filter, this was a five-minute thing, relatively easy for someone who has done it in the past. Now 9:15. Took 20 minutes to complete the purchase part of the transaction, has Logan had to make sure he had exercised his superior knowledge of car parts over me, as if that would somehow make me submit to ..... what? No idea. Installation? "Well, I had a guy due at 9AM, so if you want to wait, he should be around anytime in the next half hour." Sure. Returned to the car. Surprise! Guy came out a few minutes later and fiddled a bit before telling me he wasn't really an install guy, but he'd go get the right guy. Tick-tock, tick-tock. Now 35 minutes past the time I walked in the store. Damn, it's not like it's a doctor's office where you expect to wait or even a take-out meal. It's an auto parts store. They deal with the same crap every single day. But that was enough for me. Went inside with the parts and asked for a refund. Logan Logan Logan wanted to argue. ARGUE. Never again. Never. Oh, postscript. You know how you've read about customers' receipts at different businesses that had ethnic or other slurs on the receipts? At the bottom of mine? "General Lee" "Confused." Not written, printed by the POS right on the receipt. I hope you have a long and ever-spiraling downward career Logan. Yelp needs to add a ZERO rating. This is the first "one" I have given in fifteen years.

Came to return coils, and because there wasn't a marking on them, which isn't my fault they implied…read moreI was returning parts that were not from them and wouldn't return them. I've been going here for 12+ years with 9+ cars on file. Besides that I've had issues with them telling me they have parts in stock and then once I get there they don't. this store has definitely gone downhill recently. definitely be reaching out to corporate.

10 out of 10 experience. Very helpful and welcoming (literally everyone)- I do not normally write…read morereviews but I've officially become a palatine auto zone lifer. Thanks for all of your help/advice!!!

A family member suggested I have my Audi serviced at CB and I am elated that I did ! They are…read moreextremely professional and easy to talk to. They are thorough in their conversations and even provide a very detailed report on my vehicle once it was inspected. This report was exactly what every car owner should have and by comparison to what an Audi dealer provides is leaps and bounds much better. In addition to shuttle service, CB provided the complimentary option to pick-up and deliver my car. In short, I felt like family having had the opportunity to have spoken with the office staff. I WILL DEFINENTLY HAVE MY AUDI SERVICED THERE AGAIN. THANK YOU Vasiliki "Betsy" .

Took my 2009 car with 47,104 miles on it for a route oil change. Once they got the car in the shop…read morethey took it apart and took me it needed $5,831 worth of repairs. I asked for my car back and they told me that they would not release the car to me. I insisted and they still won't give me my car. I wanted to take the car for a second opinion but they refused to let me have the car. I said I needed to think about it so they took me home, I went to my usual repair shop and showed him the pictures they sent me and he said everything looked fine and that I was being scammed, it's called "Predatory Behavior". Preying on the elderly with older cars. Called told them later that day and told them not to do anything to the car I would pick it up in first thing in the morning. When I got there they said that they assumed I wanted them to repair it so they started replacing things. I never signed anything giving them authorization to work on the car. They said they needed time to put the car back together. Several phone calls later they told me that the bill would be $3169 worth of repairs to my very low milage car that looks new. When I went to pick up the car they told me that they had already installed the new parts so I had to pay for the repairs even though I told them not to do the repairs. This company claims to be a Christian based company but I am really skeptical. I would not go to this company for any kind of automotive repairs, just my opinion. I complained to them to no avail. For the record I collect and restore antique cars so I know a little bit about cars, there assumed I was just an senile old man

Do yourself a favor and don't shop here. A platinum die hard battery replaced 6 months ago is not…read moreunder warranty because of some clerk made a mistake with data entry on the checkout screen.. After sending customer for a run around and call corporate...I am being told, no exchange. Worst business for parts... STAY AWAY.

I stopped in last week to get a wiper blade for my truck to replace one that came off in a recent…read moreice storm. It was 8:30pm, the store was empty and there were two employees working behind the counter. I explained what happened and they pointed me to a perfectly suitable blade to replace it. When I explained that I had no idea how to install it, the salesperson said that if I get stuck I could "watch a YouTube video". Not satisfied with that answer I let him know my car was right in the parking lot and I'd make an attempt to change it in the dark. He assured me it was pretty easy. Long story short, I attempted to change with the provided adapter and after 15 minutes could not figure out how (while I could see the employees lounging behind the empty counter). While trying to replace it I accidentally bumped the raised arm for the wiper and it slammed down and cracked my windshield! I walked back into the store and told them what happened and said I'd need to return the wiper blade. Realizing they provided ZERO customer service and made a mistake in not helping, the older employee rushed out, brought a mat (to protect my now broken windshield) and installed the blade in less than 30 seconds. He then suggested I lie to my insurance company about how the crack happened. Here's a better idea...next time take 30 seconds to help your customers out.

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

I've dealt with a lot of service departments over the years, and I can honestly say Yahasha is the…read morebest service manager I've ever encountered. From start to finish, he was proactive, transparent, and completely committed to figuring things out the right way--not the easy way. He didn't stop until the issue was fully identified and fixed, which is rare. Alex was just as impressive--handled the loaner drop-off and pickup at my home seamlessly. Super pleasant, professional, and made the whole process effortless. Together, they make an exceptional team. This is what top-tier service should look like

Once again Eric Jensen has managed to help my husband and I purchase our perfect car. We have been…read morecoming to Wickstrom Auto Group for more than 10 years largely due to the amazing customer service. There's never any pressure or that uncomfortable back and forth. Eric is always knowledgeable and patient, especially with me. Despite having an abundance of questions and being indecisive at times Eric always manages to answer my questions and provide helpful information on my vehicle of choice. I'd like to thank Eric Jensen as well as the entire Wickstrom team.

** After purchasing the car, that's where the positive experience ended. Once the cashiers check…read morewas received by the dealership the misinformation /lies started. We asked for paperwork to be expedited to the state and we would cover any costs associated. Numerous phone calls were made to the dealership and we were assured it was done and they would send it overnight. Purchased car on December 29th and paperwork was 'expedited' on January 14th and sent by UPS Ground. Very disappointing as the front end of the sale was good but the lack of follow thru and dishonest answers will prevent us from returning. ** We had a great experience buying a car recently from Kevin. The dealership was busy yet we were greeted quickly and on a test drive within 10 minutes. They were also very accommodating with a couple of special requests we had. I received a follow up phone call the morning after we picked up the car checking to see if there was anything else we needed. Thanks to Kevin and Josh for a great buying experience.

This is in regards to the service department at McGrath Volvo in Barrington…read more I had a very poor experience with the service department at McGrath Volvo, specifically working with Mark Kuzinar and his manager, Dariusz Wieczorkiewicz. My vehicle was kept for several months with minimal and inconsistent communication. During this time, I was told that the warranty company had been contacted a few times regarding the necessary repairs. However, after experiencing repeated delays, I contacted the warranty company directly and was informed that no contact had been made when he stated he did, nor had any explanation for the repairs been submitted so ultimately, they denied my claim. I was ultimately presented with a $14,000+ repair estimate, with no clear justification or progress toward warranty approval. The overall experience felt disorganized and lacked transparency or customer advocacy. At what point do you stand behind Volvos good name? After transferring my vehicle to another Volvo dealership, the warranty was approved and the repairs were completed within one week, confirming that the issue was not the vehicle but how it was handled. Overall service department lacks professionalism and accountability. They saw a job that wasn't going to make them any additional money and plan old didn't want to do the job so he used everything in his power to deter me from fighting to get it done at McGrath Volvo. To add insult to injury, the other Volvo dealership I took it to for service stated that the suspension is messed up, struts and bearings were shot too, the motor mounts were left off and a coolant leak. So basically they sabotaged my car because upon bringing it there, the inspection said there was no suspension issues or coolant leaks. Due to the lack of communication, follow-through, and professionalism, I cannot recommend the service department at McGrath Volvo and would advise others to proceed with caution and not go here and save yourself a headache. During this whole process, the service was extremely rude and dismissive.

After purchasing more than 20 new cars over the years, I can say without hesitation that my…read moreexperience with Wickstrom Automotive Group was the best car-buying experience I've ever had. What made this experience truly exceptional was the care and professionalism shown not just to me, but to my son as he purchased his first car. The entire team went out of their way to turn the process into an educational, confidence-building experience for him--something I genuinely appreciate as a parent. I want to specifically recognize Eric Jensen, Sales Professional, who was patient, knowledgeable, and generous with his time, walking my son through every step of vehicle selection and the sales process. Chris Moose, CDJR General Manager, exemplified leadership and professionalism, ensuring everything was handled smoothly and transparently. And Colin Wickstrom, Owner, reinforced why this organization operates at such a high level--his involvement, friendliness and commitment to customer experience clearly set the tone for the entire group. From start to finish, there was zero pressure, clear communication, and a refreshing level of honesty that's rare in today's automotive market. Wickstrom Automotive Group treats customers like long-term relationships, not transactions and dare I even say my son and I had a ton of fun throughout this process. If you're looking for a dealership group that sets the gold standard for how car buying should be done--especially for a first-time buyer--I give Wickstrom Automotive Group my strongest recommendation.

My car buying experience was smooth and painless. The salesman, Chris Krason was very…read moreknowledgeable and exstr pleasant to work with. Love my Maverick, Wickstrom Ford is where I do all my purchases, as well as my service visits. The are a ten out of ten in my book.