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    Wickstrom Lincoln

    4.9 (32 reviews)
    Closed • 9:00 am - 7:00 pm

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    Recommended Reviews - Wickstrom Lincoln

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    6 months ago

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    7 months ago

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    1 year ago

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    11 months ago

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    Colin W.

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    2 years ago

    Just purchased our second vehicle with Robinson Logue.  He made it super easy and straightforward. Will be back!

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    1 year ago

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    2 years ago

    Manny Avila our salesman is awesome. I have not purchased a vehicle from a dealership in 30 plus years. Thank you for a painless purchase!

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    Ask the Community - Wickstrom Lincoln

    Review Highlights - Wickstrom Lincoln

    “What made this experience even more meaningful is that Michael helped make this happen for our business.”

    Mentioned in 9 reviews

    Read more highlights

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    Motor Werks Auto Group - Cars & Coffee, 8/27/23

    Motor Werks Auto Group

    (58 reviews)

    I am very disappointed with my experience at Motor Werks after purchasing my 2024 Honda Pilot…read moreapproximately three weeks ago. I worked with Mohammed Naeem (Sales Manager) and Brennan Campbell throughout the purchase. Because the transaction was completed late in the evening, I unfortunately did not notice a small crack in the windshield at the time of delivery. The following morning, I discovered the crack. Although it is less than a quarter in size, it is clearly visible and unacceptable on a vehicle sold at full price. I called the dealership, and they filled the crack with a resin to prevent it from spreading. However, this does not change the fact that the vehicle was delivered with a damaged windshield. Since then, I have contacted the dealership multiple times seeking a reasonable resolution. I was repeatedly told that someone would follow up or that they would work on a form of compensation. Unfortunately, after several weeks, I have been passed from one person to another, my calls have largely gone unanswered, and I have received no meaningful resolution. The most disappointing aspect of this experience is not the crack itself--it is the lack of accountability and customer service after the sale. When purchasing an expensive vehicle, customers expect both the product and the dealership to stand behind the sale. Based on this experience, I cannot recommend Motor Werks and would not choose to do business with them again. I hope they improve their post-sale customer service and communication so future customers do not have a similar experience.

    I've had nothing but problems with Motorwerks since they were bought out…read more I've purchased many cars and the service department has gone downhill My last two BMW's (X7M)from Motorwerks had TONS of mechanical problems and the service department was unable to fix the problem I'm rethinking ever purchasing another BMW and definitely don't trust Motorwerks

    Mercedes-Benz of Barrington

    Mercedes-Benz of Barrington

    (249 reviews)

    Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

    UPDATE -- AUGUST 2026…read more I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from a Mercedes-Benz dealership. I will continue to update this review until the remaining issues are fully resolved.

    Motor Werks of Barrington

    Motor Werks of Barrington

    (6 reviews)

    We drove over an hour to see a vehicle that we REALLY liked, but our salesman was extremely pushy…read moreand disrespectful of our time. For example, he told us that we were "wasting our money" by hiring a third-party mechanic to inspect the vehicle, even though this is a standard step for all used car shoppers. We would have been comfortable making a deposit on the vehicle, but he was showing it to another couple and using our presence to pressure them into moving forward the same day. He tried the same tactic on us to rush our purchase, and we refused. Pitting two customers against each other to try and force a quick sale is a really scummy move. Buyers should ALWAYS get a third party inspection and consider their options for at least 24 hours. He said he would be back in five minutes to update us on the vehicle's availability, and we had to track him down while he was trying to sell it to the other couple 30 minutes later. He also constantly talked over my girlfriend and kept addressing questions towards me instead of her, even though he knew I was only there to support her. The only redeeming qualities that we noticed with this dealership was the decor and amenities. The place is well put together and has a strong selection, but their aggressive sales staff and poor communication is NOT worth the drive or your time.

    Terrible customer service, Michael Smally never called me back after several attempts. They…read moreobviously do not care about their customers, past or present. I will go out of my way to tell my family and friends not to use this dealer. Not sure how they stay in business.

    Wickstrom Ford

    Wickstrom Ford

    (308 reviews)

    After an awful month-long experience trying to purchase a vehicle through another dealership, I was…read morefeeling completely defeated. I asked my husband to stop by Wickstrom Ford to look at a vehicle, and that's when he met Rae. She showed him the vehicle I had been interested in, and from that moment on, the service was top-notch from start to finish. We worked with both Rae and Ryan to finalize our deal, and they made the entire car-buying process incredibly easy and stress-free. They were professional, responsive, and genuinely cared about making sure we had a great experience. They always knew how to put a smile on our faces and even played along with my husband's endless jokes. Rae and Ryan were nothing short of amazing, and I would 110% recommend them to anyone looking for a smooth, enjoyable car-buying experience. Thank you both for restoring our faith in the process!

    After purchasing more than 20 new cars over the years, I can say without hesitation that my…read moreexperience with Wickstrom Automotive Group was the best car-buying experience I've ever had. What made this experience truly exceptional was the care and professionalism shown not just to me, but to my son as he purchased his first car. The entire team went out of their way to turn the process into an educational, confidence-building experience for him--something I genuinely appreciate as a parent. I want to specifically recognize Eric Jensen, Sales Professional, who was patient, knowledgeable, and generous with his time, walking my son through every step of vehicle selection and the sales process. Chris Moose, CDJR General Manager, exemplified leadership and professionalism, ensuring everything was handled smoothly and transparently. And Colin Wickstrom, Owner, reinforced why this organization operates at such a high level--his involvement, friendliness and commitment to customer experience clearly set the tone for the entire group. From start to finish, there was zero pressure, clear communication, and a refreshing level of honesty that's rare in today's automotive market. Wickstrom Automotive Group treats customers like long-term relationships, not transactions and dare I even say my son and I had a ton of fun throughout this process. If you're looking for a dealership group that sets the gold standard for how car buying should be done--especially for a first-time buyer--I give Wickstrom Automotive Group my strongest recommendation.

    Marquardt of Barrington GMC - basic logo

    Marquardt of Barrington GMC

    (78 reviews)

    I was truly steered by God to this dealership. I am now a customer for life. I found them while…read moresearching for a new Hummer ev on the GMC corporate website. I can with great confidence declare that Marquardt GMC and their entire team are truly the pinnacle of what they advertise "Expect, honesty, integrity and transparency." Frankly, in their quest for professionalism and value for the customer they exceed all expectations. I say this after a lifetime of experience in buying cars as I approach age 70. Please know it's a smaller, family run type businesses. Note that is has successfully been in business since 1950. That is a testament that they are truly best in class at all that they do. The buying process always seem long, but they go through the effort to make you feel at home, address every concern with care and consideration and make the process comfortable and enjoyable in contrast to the adversarial approach others often take. My wife and I genuinely appreciate the blessings to have found this place, the people, and so happy with our new GMC Hummer Pickup. I can't speak highly enough about Dave (Sales Mgr) and Tim M, Sales Associate. Thank you very much for the experience, the vehicle and all of the continued support.

    I purchased a Yukon from Marquardt of Barrington in July 2025 and, just over a month later, the…read morebrakes began squeaking. After removing the brakes to check, I discovered they were crumbling, the rotors were badly scratched, and the vehicle was no longer safe to drive. I had no choice but to immediately replace both the brakes and rotors, costing me another $300 on a vehicle I had just spent $60K on. I reached out to Marquardt and was initially told they would look into it. A few days later, the response I received was that I should have brought the brakes in. I provided photos and explained the situation, but the dealership showed no interest in helping now since the sale was complete. I never expected that less than two months after purchase I'd be forced to spend hundreds of dollars on essential safety repairs and with no support from the dealer. It's very disappointing customer service, and I would not recommend Marquardt of Barrington based on my experience.

    Wickstrom Lincoln - car_dealers - Updated September 2026

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