Great place, awesome deals. Very friendly staff and helpful. Ask for Brian Hess and Rafal.

I have Endurance insurance they know this I told them. It's a pain to go through it. I paid for the changing of the tire rod ends. They were covered. I would suggest you call me because I will update this review and make it a ton worse. read more

This is the 2nd car I have bought from them. Tyler my sales person is amazing! When looking for a good deal on a great vehicle make sure to make this your 1st stop! read more

Biggers Mitsubishi - 2022 Outlander BE (Black Edition) - Car Dealers Near Me - Elgin, Illinois

We visited Biggers to look at a certified, pre-owned vehicle that would be a good fit for our needs and family. After looking at something we liked, we had a few questions about its history, details about the remaining warrant, etc. The salesperson was not able to answer them, but as this was about 30 minutes before close and right before the holidays, we excused it, assuming that we would get this information at some point. Later that week, we returned with our trade-in and hoped to purchase the new vehicle. Earlier that day, we called the sales person twice with no answer and also emailed. When he finally responded, he confirmed our appointment but did not acknowledge our questions. When we arrived, we were greeted by a sales manager who cracked a joke about how annoying my 80 year old father had been, who was with us on the previous visit. As we sat down to discuss the details of the sale, our trade-in was radically undervalued, and we learned that they were unwilling to negotiate the base price of the car. The sales manager was rude, disrespectful, made excuses for not getting us the car information and generally made for a poor experience. In short, his attitude was that of annoyance that we were not just going to take their vehicle without any questions or deal making. (Isn't that what buying a car is all about?) Overall, it was an incredibly poor experience across several employees and a waste of two trips from Chicago to Elgin to walk away without even attempting to make a deal. read more

I used to service my car in Schaumburg and after they closed I was asked to go to Countryside location. I went there a couple of times but it was just too far for me. I decided to give Elgin Mitsubishi a try. The manager asked where I used to service my car and after I told him he stated "oh you've been around!" I politely finished our conversation, thanked him for his time and walked away. read more

I was looking for a vehicle that is hard to find and I wanted one fairly new with low miles and my internet search brought up only 2 within 250 miles of me. I called this dealership and spoke with Arnold (salesperson) and arranged a day and time to check out this vehicle. In the meanwhile I found out that the car didn't have an option that I thought I needed. The next morning of the appointment Arnold called me back and when I told him about the option (GPS) I needed he explained that the Apply CarPlay will show my GPS. Well I did some research and found out he was CORRECT. I felt bad that I missed my time slot so I told them I would now come but they are 90 minutes away. I also called the other dealership and let them know I would be in there area (8 miles apart). I asked both dealerships to charge up the HV battery so I can test the EV function of the PHEV. I arrived and was greeted at the door by Rafal (aka Raf) who told me that Arnold was busy and I also met Joe a very nice fellow who was the manager. Joe insured that Raf pulled the car into the service bay so I could look over car without the bother of the rain outside. I took it for a drive and it was what I was looking for. To be a prudent shopper I did inform them of the other dealership that had comparable vehicle and I went there and although the vehicle was cheaper it wasn't spotless as Biggers and the service there was horrible and they didn't even charge the EV battery. I went back to Biggers and told them what I found at the other dealership and without haggling, games or fanfare Joe made me a very fair offer and I bought the vehicle. They then insisted on detailing car again (it was raining), filled up the gas tank and when I told them I wanted to order all weather floor mats they threw them into the deal. To say I absolutely hate going to dealerships to buy cars is an understatement so much it has been 7 years since last purchase but Biggers really has change my mind and experience about dealerships. I was in and out fairly quick with new license plates (not temp tags) with everything I needed. If you are in the market I would highly suggest you check out Biggers and speak to Joe and Raf (or Arnold) and see what they have to offer for you. read more

When entering a vehicle dealer, you prepare yourself. Be psychologically prepared for the approaching "pushy salesman." Instead, you encounter friendly employees who avoid attempting to "push" anything on you. They listen to what you need and what you want. They are understanding. That was how I encountered Kevin Thepsavanh. The service was fantastic at the Biggers Mitsubishi! Especially thanks to Kevin-Thepsavanh C. He took care of our cars and provided 5-star service at every step! I walked out happy and appreciated the excellent customer service. Ask for him and your service will be outstanding. read more

Biggers Mitsubishi - Car Dealers Near Me - Elgin, Illinois

2/2022 5* Needed to stop in without an appointment for a noise, etc. coming from my wheels. We have always used Schaumburg Mitsubishi until they recently closed. Need a new place to service our 2 Mitsubishi cars. Michael G. helped me out right away. No service, no charge, needed he said. Showed me some snow stuck in the wheels and what that was doing. Took care of me in 15 minutes. In and out quickly. Michael G.'s friendliness and helpfulness has earned my business for sure! Thank you Michael G. And with 2 children having Mitsubishi's also, this will go a long ways to earn their business too! Thanks for all the assistance. We will see you next time for sure! read more

Biggers Mitsubishi - Car Dealers Near Me - Elgin, Illinois

I just bought my FIRST CAR!! This is the FIFTH car we've bought from this dealership in the last ten years. Emal and Nate are always so great! Jim Casey has taken care of us every single time. I came in expecting to buy an older car I wasn't going to be happy with.. Jim and Nate worked their magic and I was able to drive away with a new car I dreamt about! Thank you Mitchell for putting up with my mother and I!! Mildly disappointed that there's no giant bow but still extremely happy for the fifth car we've purchased here! read more

Biggers Mitsubishi - 2018 Kia Stinger! - Car Dealers Near Me - Elgin, Illinois

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I stopped by Saturday to look at the 2023 outlander a salesman came out to help me and did a great job was very knowledgeable about the vehicle we go inside to see if he can get me the autoshow discount as advertised he ask me my name I gave him my nickname and last name he went in talk to his manager then the manager came out and said I just came to tell u have a great weekend because u ain't give my salesman your name he gave u his I said no he didn't then he ask his salesman u didn't give him your card he said no then the manager just turned and went back in his office very unprofessional when u have a potential customer about to spend 40k with you... read more

Best value ever! For less than $100, you get 6 oil changes which comes with diagnostics every visit, tops off fluids PLUS a car wash every oil change! The service staff are all friendly and helpful. Michael totally rocks! Very honest and helpful. Thank you!!! I have been coming here for the last 8 years and even after I moved away from the area, I still continue to come. read more

Took car here for years. Had a good thing going. Always fixed what the report card they gave me from oil change. Then "out of the blue" after and oil change got a $2000 repair need for rusted framing. Just so happened to be 15000 miles over my warranty. And just so happens that all the previous 4 oil changes over the past year they had not noticed it on their "multi-point vehicle inspection". So well under 100,000 miles, still hoping it is under their satisfaction warranty and they should stand by their product. But no. Full charge and no recall on this line of cars, yet there has been a recall on same part for other line of mistubishi cars. Pathetic. Staying away from mitsubishi for life. read more

Mitchell was great and was so helpful with my first car purchase. I felt no pressure and he made me feel very comfortable. Thank you Biggers Mitsubishi!! read more

Took car in for service . Only took 15 minutes to replace . Charged $150 for labor. Car not under warranty. They just said that's their rate. Total rip off . Parts were more expensive to. read more

Recently purchased a 2022 Eclipse Cross with the help of  Tyler and Joe. Low stress experience, incredibly easy going gentlemen, and most importantly honest. Will definitely be returning for my next purchase. read more

Stay far away from this place. Went in to a service call and a bottle of brandy I had in the trunk mysteriously disappeared. This was in a follow up to a previous visit, where I went in because of a weird noise in my suspension. The first time I went in, they marked my brakes as 2mm or less, and tried to get me to replace all my brakes for $400. When I went back a few weeks later for the same issue, the inspection said my brakes were fine, 5+ mm in thickness even though I did NOTHING to the brakes. This means that they either tried to cheat me the first time, or they didn't inspect them correctly the second time and are putting me in danger by sending me off with bad brakes. I'm leaning towards them trying to cheat me since the car has only 30k mostly highway miles on it. We will find out for sure once I got to a reputable mechanic. They steal from your car, try to cheat you on repairs you don't need, and lie on the inspection. DO NOT GO HERE! read more

After doing a lot of online research, I had narrowed my new car search down to 3 SUVs. I visited Biggers Mitsubishi first to take a look at the Outlander. My salesman, Jim Casey, was awesome! He gave me all the info I was looking for and was patient and not at all pushy. It took me a week, and 2 visits, to make up my mind on what options I wanted, and when I came back for my third visit, Jim made sure that not only I was happy with my choice, but that my wife was happy with it too. Happy to say that I left with an Outlander SEL with the premium package at a price I was comfortable with! Thanks to Jim Casey, and to Emal, the GM, for making my first new car search in 12 years so comfortable!!! read more

I had been looking at an Outlander online and after a few days I decided to take a look at it.I drove an entire hour to see it. They pulled a bait and switch. The car I had been looking at for DAYS was "sent back to be detailed and shipped out" when I showed up. How convenient. I dealt with Jim and it is safe to say I will never recommend Biggers Mitsubishi nor will I ever do business with them. Steer clear of this business. Even after the car was "shipped out" it is still on their website and on car sale websites as well. read more

So I bought my 2006 mitsubishi eclipse about 3 weeks ago and I've been in love ever since. It was out of chance that we ended at biggers that night, but it ended well. First we were greeted by max as he graciously held the door for us walking in from the rain. We told him out request to test drive and he was right on it. Drove it around, then asked him some questions which he never hesitated to answer. Like I said I feel in love right away, but I wasn't exactly prepared to but a car that day. Max was great, told me my options and never once may me feel obligated to do anything. A week later I went back in to ask a question about some lights that turned on. Again the folks at biggers mitsubishi were helpful and attended to my needs. Not only did they fix my problem, but attached my license plate with a new cover and gave the car good wash. For my first time car buying experience, I was very pleased. Would recommend biggers and max any day. read more

I have never had such wonderful service. Started looking at lancers and the beginning of the year and came to Biggers since it was close to home. That's when we met Nathan Hughes. Awesome guy, didn't talk over me. listened to my concerns and my situation. Didn't push me to a car i didn't want. didn't get anything but told him i would keep in contact. I like that he would check in on me and when he thought he had a car that i might like he would let me know. Finally in may is when i made the choice to go get the lancer. i stopped in and saw Nathan. i have horrible credit so the fact that they were able to get me a loan that fit my needs was amazing. Also in the process of getting my car. ( mind you they had stayed 2 hours after close just for this. ) We met with Jose Alicea, who explained loan terms and got me plates and all that was also very very helpful, patient and kind with me. Explained what everything meant and showed me all my options. My car is perfect but with every perfect car comes a recall and that's when i had to go to service and i encountered. Pablo Torres. Extremely helpful and prompt. He answers all questions with what is going on with my car and let me know of the process and what they had to do to my car or what they needed to do. i liked that he would ask my permission before starting anything and leaving with me with a bill! 5 Star service in my eyes and if I ever need another car then I'm going straight to Biggers. read more

I just leased a 2022 Eclipse Cross. Joe Graves was very attentive and helpful throughout the experience. He was able to answer all all the questions that I had. read more

Thank you Anthony. This was the best experience I ever had buying a car. Loving my Outlander Sport:) If anyone is looking for a new or used car, this is a great place to look for. Everyone here is so friendly and prices are super low! read more

I just came back from having the air bag replaced due to the recall on my 2005 Evo 8 MR. Biggers did a great job and I was soon on my way back to Chicago. They also washed my car! Thanks to Pablo and the members of the service team! read more

Tom Bitner helped us buy car of our dreams! Highly recommend coming in just from their amazing costumer service.They truly care about their costumers! read more

Great place to buy a car. The Bigger's Mitsubishi sales people are knowledgeable and courteous. As a previous Mitsubishi auto owner, I have purchased a new Outlander ES today. If you're in the market for a good deal Anthony Muffoletto would be a great help! read more

This place is full of crooks do not do business with them! They sold us a lemon and then blamed it on us like it was our fault and was not apologetic at all!!! It's not fair at all especially with all the money u give to them it is so sickening. U would think they would want to keep there customers happy, well I guess not. We had went back to this place for two different reasons less than a month! Corrupted people read more

Worst Dealer in Illinois DO NOT BUY from here they will sell you a car that will break down and they won't do anything to help!!! They are looking to get money and screw they're customers real corrupt place save yourself a headache and take your hard earned money somewhere else!!! 0 stars if possible read more

Just purchased a Mitsubishi eclipse 2007. The vehicle so far is in great condition. Nathan assisted me and was very nice, informative & professional. The General Manager came out to greet me with a car gift. Very impressed. Good to see a dealership like this. read more

Best car buying experience! Anthony is my go to guy for vehicles. He listens to what your looking for and finds it. I always feel like the sales people at delearships are more interested in the sale and how much they can get you to spend. I never felt that once here. They listened to our price points and never tried to get us over. The whole staff works to give you the best experience. read more

We have been dealing with Biggers for over 30 years and wouldn't consider buying anywhere else. Jim Casey has worked with us over the years and he is friendly, knowledeable and totally interested in getting the right vehicle for you. We bought our last Outlander from Jim in 2014, just before we moved to Texas. On a recent trip back to Illinois, we decided to stop in and see Jim. He and Emal Noor, the general manager had handled a number of our previous purchases and we were happy to see that they were still there. They werer able to find us exactly what we were looking for in our 2018 Outlander and took our 2014 in on trade. Jim is friendly, courteous and knowledgeable about our needs were. Highly recommend asking for Jim Casey if you are going to Biggers. read more

I went in looking for a car last week and Anthony was very helpful not your typical salesman. Cars are priced really well also good selection of new and used SUVs read more

Thomas and Nathan are awesome to work with. The first day I went in to inquire and learn more about my now PHEV. Thomas answered my questions without the pressure of "selling". He simply said "when you are ready to make a purchase, I hope you will return and see us!". It was that attitude that led me back to Biggers to purchase my vehicle. I still call if I have questions and they continue to answer them professionally. read more

After receiving endless voicemails and notices in the mail, I gave in and called the dealer to set up an appointment to replace the airbag. I was hesitant because I had heard stories of other owners having their dashboard cracked, scuffed and torn. I assured the dealer that they could take as much time as they needed with the car to prevent this from happening, and what they described as "simple repairs" took them a whole service day. When I came to pick up my car the manager of the service team had already gone home ( understandable as I picked my car up after service hours), so I simply looked over it, noted the flaws and took pictures, then took the car home. The following Monday I received a phonecall asking if I was satisfied with the work and listed my complaints which were addressed at a later time. The service manager stated that since the car had aftermarket gauges it was not the dealers problem that the dashboard was cracked in completely different areas, because it had previously been tampered with. Cross posted on biggers google maps post where I have pictures uploaded. read more

Just took delivery of my new 2016 Outlander - wow! Love the car! Love all the features , love the safety rating & absolutely love the gas mileage:). I also have to give kudos to the dealership for their courtesy & professionalism. I never felt any pressure or felt they were doing anything but answering my questions honestly. I'll definitely be back with my friends who are looking for a great deal & great dealership. read more

I just bought my 2014 Outlander from Biggers Mitsubishi. I agree with Andrea C. below about Thomas B. It was a pleasure to work with him and we feel no pressure at all. Plus the price is lower compare to other dealerships that I've looked at. I highly recommend Thomas B and Biggers Mitsubishi. read more

Emal Noor is a beast at getting a deal within your budget and Thomas Bitner is amazing and very knowledgeable in every vehicle. Tom took the time to listen to what I wanted in a car and found one that best fit my needs. Forever customer and highly recommend this Mitsubishi dealership. read more

I will not deal with this place I paused to look at a picture of a car they had posted online went to look and see if it had the manual transmission I would want, a pop up window showed up on my phone I skipped it just trying to check the transmission, would have had to go through the whole search on the site find the car again, not that interested so I backed out of the site. Less then a minute later my phone rings they are asking if I am still interested in the car, if I was that ended any interest I had. I opened the privacy policy online and they claim to not collect any identifying information well to me my phone # and name sure are identifying information this is a part of the privacy policy- Normal Web Site Usage: During normal web site usage, we do not collect or store personally identifiable information such as name, mailing address, e-mail address, phone number, or social security number. You can visit Biggers Mitsubishi's web site to read product, company, and other information. The only information we collect and store during normal web site usage is the name of your Internet service provider, the web site you last visited, the pages you request, and the date and time of those requests. We collect this information to generate statistics and measure site activity to improve the usefulness of customer visits. This information is shared only within Biggers Mitsubishi. read more

We had a wonderful experience with Emal and Max at Biggers. They made the experience a breeze and were tremendously knowledgeable and helpful throughout the process. Will definitely return to Biggers for my next vehicle! read more

Thank you so much Josue Maciel for helping us with our car buying experience. This was by far the best vehicle purchase our family has ever made. The warranty that Biggers gave us for our vehicle was truly amazing. I have so much confidence now that this SUV will be in my family for generations! I feel like I am making an investment in my car buying purchase. Josue was very knowledgeable and patient. ( I kept going back and forth on vehicle colors!) He was not pushy in any of our decisions. Love, Love my 2016 outlander! This is the perfect size SUV for me and my family and I got it all for the perfect price! I will be sending family and friends in the market for a new vehicle over to BIGGERS! Its the least I can do for all the help they gave me! Thanks Josue!! read more

FINALLY!!! After 3 weeks of, looking I bought my car! As I did thru this whole process, I was looking online when I ran into my 2013 Outlander Sport, 55,000 mile, Bluetooth, and a lot of other goodies. I call spoke, to Jim Casey, said the car was still there, made an appointment for this morning. Jim was a true sweetheart NOT PUSHY at all. (Not to mention, he has been " Salesman of The Year" SEVERAL times) . Went on test drive, came back , did some wheeling and dealing, and I now have a car! The BEST part of it was, I have FULL Warranty for another 5,000 miles, even though this does run out, get this the " Powertrain Warranty" is FOREVER AND EVER AMEN!!! As if this wasn't enough, I got my next 10 oil changes for FREE, and a full tank of gas. Speacial thanks to my new found buddy Jim Casey, as well as to Juan in the finance department, while he did his job in offering extra options, he was NOT PUSHY!!! I LOVE LOVE LOVEEEE NON PUSHY SALES PEOPLE!!! Biggers Mitsubishi, it says a lot about you, when your employees are ALL so pleasant, the smiles are just gleaming all over there! Sigh!! With that being said, I STRONGLY recommend Biggers Mitsubishi for your automobile needs. read more