Best Part: Noki! Service Agent Holly: Service Appointment Both friendly and efficient. I have a great ability to read people and Noki is destined for bigger things. Great guy! Mechanic: Unknown but competent and thorough Bad Parts 3% Credit Card Fee - Moronic, Lame, Clueless.... Great way to weaken an iconic brand. It's not the amount, it's about the way you see your customers. Keep it in your pricing models like normal companies do and the way you did for decades. Leaving tomorrow on United Airlines. No carved out 3%. I stopped for gas on the return home. No carved out 3%. Stopped at Jewel for milk and eggs. No carved out 3%. Grocery Companies have the lowest margin % out there but they get it and don't stoop to this level. Even White Castles doesn't resort to this offense. Hell, who even knows it is still in your pricing model and you are doubling up on them. You're way way better than this. In a word, INSULTING. Porter: Unknown - Leave the seat position where you found it. Had the seat set all they way back but I couldn't get into this two seater because seat was reset for a child. Shouldn't be really a big deal cuz you are driving it 100 feet and not taking a cross country trip. Remember, it shouldn't be all about you. Mechanic - I bring in a clean car car and deny the dealer wash but have dried overspray on the side windows and windshield outside the wiper radius cuz you want to verify its function. That's fantastic but a quick spray of Windex, a paper towel and 10 more seconds would be better. Return it like you found it. read more

Trying to sell a 2014 CR-V. These folks gave me the worst offer of any of the dealers I visited. I sold it via eBay for more the. $4,000 over what these people offered. read more

Honda does good work but Motorwerks is deceptive in their pricing. Make sure you force them to give you a price for everything before they start. They won't tell you unless you do. They will immediately drop the price by 30% if you balk at the price. I did not get prices for every repair and was shocked at the bill. Way inflated! This is why I go to Midas for most things. I complained to Motorwerks and they did nothing. No apology. read more

If I could give them 0 stars, I would. I have taken our Odyssey here *exclusively* for service since we purchased from them in 2020. 1) They screwed up our vin. They registered our car with another existing car's VIN. We didn't receive notice until the Secretary of State police arrived at our door. 2) They had 4 years of service history under our old VIN. We replaced 4 tires in 2024. Service agent charged me for a tire rotation and then when I said they were new tires - he goes "oh year, here" and initials he'll give a free oil change the next time. HUH? 3) They correct our VIN issue and tell me that the tires (3 mos after replacing all 4) are dangerous to drive on and have worn thru the tread. When I told them that's impossible they insisted there was no record of service (under correct VIN). Do they even check the ACTUAL wear on the tires? They are a complete joke. Way too busy that they cut corners and are sloppy all the time and I'm DONE buying or servicing a car at this circus. read more

Tommy really helped me find a great deal on the vehicle I wanted, and they treat you like mvps every step of the way! I will definitely be getting my next car there! read more

All for $101. Your typical car dealership that all they want to do is make the sell. Can you imagine what else the dealership does? Aaron who works at the dealership and had reached out to me after seeing the last Yelp review I wrote on this and said he would handle. He asked me to take down the Yelp review and I really thought this would be taken care within a week or so. So I did, rookie mistake, don't take down the Yelp review until the transaction has been completed. Lie 1 I purchased a 2018 Porsche Cayman 3yrs ago. At that time, I also purchased a warranty. I asked if it was a CPO warranty and was told it was. It wasn't, it was a 3rd party warranty they sold at the dealership. Another Porsche dealership I do highly regard in my home town said, "I wish places like this would not lie to the public." Lie 2 I sold the Cayman in January 2026 and cancelled the remaining warranty for my refund, ran out in November 2026. I didn't realize if you have a claim, they subtract that from the warranty amount you paid. Ok, learned something new, which leaves me with a balance of $101 to be refunded by the DEALERSHIP. For the last 6 weeks, Aaron has been in contact off and on staying that a check would be send to me. They sent me a text with the tracking number from FedEX, Aaron saying it would be sent over night. 4 days later I checked FedEX tracking number and all the dealership had done was enter the tracking number and never sent the check. Lie 3 Do they they even have a check for me? I'm also writing a Yelp review to their parent company Murgado In Miami, Florida. The #1 core value is, dedicated to serving our customers with honesty, integrity and professionalism. I will ask them to reach out to me so I can explain my stance and send texts I received. Obviously Motor Werks Honda does not practice this. And to think I mentioned to Aaron that I was looking to buy another Porsche. Never again, I'm done. read more

I have a Honda Odyssey. I was looking for a dealership that could service my vehicle. I had an amazing experience with Motor Werks Honda and will be using them in the foreseeable future. They have free pickup and delivery. How great is that? My Odyssey had not been serviced in several years, so I expected it to take awhile. Yet, it was returned the same day! The above would be quite enough to warrant a 5-star review. The icing on the cake is that they also sent my van through the car wash! The bill. One would think that this premium service would cost a lot. Actually, my bill was at least HALF of what I expected. Yeah, if you have a Honda and live in the area, I recommend this as your go-to dealership. read more

I bought a used Honda CRV from Chris at Motor Werks a week ago now. I got a great price on the car, and it is in great shape! I'm also pleased that rubber floor mats came with it, and the safety/quality checks seem to be very thorough. I did experience a couple of hiccups that concern me. First, after my first appointment on a Thursday, I was emphatically told the car would be ready by the following Monday. There were several delays in the shop over that week that resulted in the car not being available to pick up until the following Monday. This was not a major concern for me, but if I was banking on what I was told after my first appointment, I could have found myself in a bind. Another concern is that, during the test drive, I asked a (rather trivial) question about the material of the vent cover/screen inside the car... I asked if it was plastic, was told it was aluminum, and only after questioning that answer was it revealed that they were actually plastic. My other concern is that the car was sold to me with tinted windows - to be fair, I did test drive the car in that condition. After my purchase of the car, I called Motor Werks to inquire about whether they measured window tint, and if they could remove it in their shop. I was told that it was legal over the phone, which I questioned, and was told that they could recommend a service shop to me. I ended up getting the tint removed independently and learned that the windows had a 4% tint - far below the legal limit of 35% in Illinois. It is concerning to me that I was told untrue things more than once over all of my interactions with Motor Werks, so I hope I do not uncover any more as I continue to drive the car. Ultimately, I got a great car for a great price, but be aware that it's good to ask lots of questions-- and follow up on them-- throughout the process. read more

VI and Ziggy were amazing, they helped me find a great vehicle, without any stress! Top tier!

Unscrupulous business practices! I spoke with sales person Danielle to confirm availability of a used car and made an appointment to see it. I live an hour away so I didn't want to waste my time driving all that way for nothing. When I arrived they said someone walked in ten minutes before me and purchased it. Why couldn't those people someone else had an appointment first and if they weren't interested they were next up. So much for trying to do the right thing. They wasted 2 hours of my time. I would highly recommend going elsewhere. read more

They told me it would cost 12,000 for an engine rebuild and new brake pads, and that was the only issue, everything else was fine. My report they gave me was missing 4-6 codes that was on my previous report from Honda Schaumburg, just 6 months prior. I know those issues did not just fix themselves. When I said 12,000 was too much and that I would rather just get another car, I felt pressured that their way was the only and best way. Thank goodness I made a call to a friend who ensured me local shops would do just as good and for a much fairer price, as they have had the experience with many local shops. Shop local, small business is the way to go. read more

What a scam. They rip you off for service and then act like they will give you credit back and a great deal on your trade in. No wonder they charge so much for simple repair. read more

Motor Werks Honda - Special offer. - Auto Repair Near Me - Barrington, Illinois

If you are in the market for a new Honda, be sure to go to Motor Werks in Barrington and ask to work with Jonathan Martinez! Jonathan has been working there for seven+ years and is extremely knowledgeable about all things Honda! Not only is he knowledgeable, he is friendly and calm...not your average car salesman! He listens to your needs and helps you land the great deal you are looking for! He did not hesitate to give me his personal cell number and advised that I call/text him with any questions or maintenance in the future! We will definitely be back when we are in the market for our next car and we will only be working with Jonathan! read more

Called them to get a price match for an A1 service that I usually get done at other dealership where I usually service my cars. Since I moved, I wanted to check if Motor Werks could honor the same price. I spoke with Jasmin from service department, explained everything clearly including that my usual dealer offered me a discounted price because I purchased the vehicle from them. She said "no problem". I then drove 8 miles to this location, only to be told at the desk, "we need to see the coupon" to match the price, something she never mentioned. When I tried to explain, I was brushed off. Eventually, the guy from the service called her and confirmed that she made a mistake. The manager agreed to partially honor the deal by doing only half the service. I declined, because I don't deal with dishonest or unprofessional behavior and this felt like both. Instead of owning the mistake and making things right, they chose to offer a half-solution and waste my time. On top of that, I wasted gas, and I lost my appointment with my regular dealership because I canceled it, thinking I had one here. There are three cars in my household and they just lost our business over saving $30. I won't be coming back, and I won't recommend this place to anyone. read more

We had a great experience purchasing our Honda Odyssey. If you're looking for quality, this is the place to go.

Not impressed. Told me my brake calipers were seized and my brake pads were down to 1mm. Went to a local mechanic and showed me my brake pads are 7mm and my brakes are in great condition. Very shady read more

The interaction with the staff was pleasant and efficient. I had requested information over the internet requesting a quote for a specifically equipped vehicle from multiple honda dealers. Most replied. MOTORWERK'S was the best . Lucas was e cellent to deal with and made some suggestions that saved money. read more

The service dept. is terrible. They lie to u about everything. I wouldn't recommend this dealership. Go somewhere else. read more

Carlos helped me out today and was very helpful and detailed in his responses. He is definitely the one to reach out to.

Before Motorwerkes was sold it was an ok dealership, I live in Schaumburg and would drive by BOB ROHRMAN HONDA on my way to Motorwerkes. MW is now hiring service advisors that really shouldn't work at a bicycle shop. No follow up from the sevice advisors, they don't care, and that is pretty much the attitude from everyone you deal with at Motorwerkes. Motorwerkes employees are like the Honeybadger, "they don't give a shet!". I wil give an update after I take my car to other Honda dealers, I find it extremely hard to believe that a Honda Civic with 50,000 miles that was owned by a 79 year old woman could possibly need new TIE RODS for just under $1000. read more

The Honda HR-V has exceeded all my expectations! Andrian helped me make this choice and made the buying process easy and comfortable. He was attentive to all my needs, thoroughly explained the model's advantages and features. The car is wonderful -- comfortable, reliable, and stylish. I'm very grateful for Andrian's professionalism and to the Motor Werks team for the high-quality service! read more

sales team was very respectful and let me stay beyond store hours to purchase my vehicle, the car was in excellent condition for the price. honda maintenance/ mechanic staff are a bit stingy but get the job done. read more

Very competent and reliable dealer. They are hard to beat, their service department is exceptional. They offer pick up and delivery as well.

I bought a used car from them and tried to get a manager to help me with many issues I have gone through but no response. I feel they don't care or want to help. So stay away if you are looking for good customer service read more

For the first time ever , I was LIED to and treated with DISHONESTY at Motorwerks. On Monday 08/14/23 I spoke w Honda service advisor as I knew the 100k service is expensive and wanted to know the cost . He told me 833.57. At no time did he tell me there would be a 3% service charge for paying by credit card. I made an appt for Wednesday 08/16/23. When I dropped the car off he did not tell me they would be charging more than 833.57 and again no mention of a 3% service charge for paying by credit card. My first clue should have been only one other car in the service area at 7am when I arrived. One usually has to wait as its always been very busy first thing in the morning. After and only after the work had been performed was I told about a 3% service charge for credits cards and to my shock a higher price than what was quoted on Monday. Most people don't have 800.00+ dollars laying around . Had I been told this upfront , I would have waited til I had the cash. So basically my choices were to wait 4 weeks for the cash and have no car or pay their 3% fee . It was having my car held hostage. In the end my bill was 885.54 after a quote of 833.57 . A 51.97 difference ! It is slippery slope when dealerships lie to a customer. What else have they lied to me about ? Did they really do the services they billed me for ? Did they do them correctly ? I DO NOT TRUST THEM anymore. I've been coming here for over 20years and was never lied to or cheated before today. A web search after picking up my car explained everything. They are UNDER NEW OWNERSHIP. I WILL NEVER BRING MY CAR HERE AGAIN. read more

Motor Werks Honda - Auto Repair Near Me - Barrington, Illinois

I'm sorry I ever bought a vehicle at Motor Werks Honda. I just got my 2023 Odyssey back from the service department after an oil change and fluids check. I just tried the windshield fluid and yep, you guessed it, there was none. Not even a drop. When I spoke with Damla my service advisor, she apologized and offered me a free oil change next time I come back. She then told me that maybe my tech "didn't top it off." Top it off is a far cry from bone dry front and back. Being disabled and unable to get out and check to see what was done and what wasn't done shouldn't be my problem but thanks to Motor Werks Honda it is now. I told her Shame on your Service and I was rdirected to a nonfunctioning website that was supposed to explain everything. When that came up I sent it back to her and you guessed it...no response. Thank you Motor Werks of Barrington for demonstrating your lack of concern, your lack of caring, your unbelievable lousy service and most of all your overall lack of compassion for people with disabilities. I'll find a way to check this out. I hope it was worth it to treat a customer the way you did. I miss the old Motor Werks before it was sold. I'll be sure to share this on all social media. If you think this was the way to treat a customer then you won't mind me sharing. read more

Purchased a vehicle from MW Honda and our experience was awesome! Stopped by to check out the car of our interest. Met Tom and discussed about buying the car. Though we didn't buy the car on that same day, Tom followed up on us the next day if we're stopping by the dealership. An hour after, came back and did the process of buying the car. Tom was very detailed on all the information that we needed on paperworks and all, most especially the perks of being a Motor Werks customer (that's a real plus for us)! We left the dealership with our purchased truck with a SMILE ON OUR FACES! Thanks also to Rad who gave us a great deal on the terms! Thank you again Tom for taking care of us and it was a pleasure doing business with you and with MW Honda! We appreciate everything! read more

Is a good place when you have a problem with your Honda , I have a Honda hr-v 2018 and my transmission failed, they replaced the transmission for free , Evans Mariyakis was very nice with me and he helped me with all the process, he sent me videos of the problems that my car had and they fixed everything, I am very happy with the way that they handled the problem, thank you very much for all your help read more

We had a fantastic experience with Anthony. He was able to answer all of our questions as was super communicative from the beginning of the process to the end. It's nice to have that type of service when you are dropping so much money at once. It was above and beyond my expectations for him to drive a car to our house to test drive so that we didn't have to worry about finding someone to watch our kids while they're doing v-learning. read more

I recently brought my Civic in to be checked for a possible oil leak, a similar problem they looked at in November. I was told by the service advisor, Mr. Sosa, that a "dye" was put in the engine, to drive it till my next oil change and return to see if the leak could be found. After almost 800 miles of driving, I took the car to the dealer where I bought it, (McGrath), instead because I didn't like the way I was treated at Motor Werks. I think they were hoping to make big bucks off of me that day and showed no real concern for me and I could tell they couldn't wait for me to leave. I was told at McGrath, that there was not a drop of dye in the engine. As stated, Motor Werks told me to wait until my next oil change to bring it in, and when I told this to a family member who is a mechanic, he laughed. A few hundred is all that's usually needed to help pinpoint the problem. Another reason why I did not go back. I have called Mr. Sosa twice over the past two days now and also left two messages with the Manager, Jerry, (don't know how to spell his last name), and neither person has the courtesy or decency to call me back. Why was I told by the service advisor and another person at Motor Werks, that the dye was put in? Now we have to drive hundreds of more miles to see where the leak may be from, and go back. Thank God my oil leak is supposedly not that severe, and these incompetent people are not working on airplanes!!! I didn't buy my car there and for good reason as this is how people are treated there. See the other one-star reviews. I only took it there because it was the closest dealer, it is still under my extended warranty and was concerned about a potentially bigger problem and wanted it looked at immediately. I'd rather drive 45 minutes to McGrath Honda and be treated with dignity and courtesy, as a customer that has bought Hondas, and my family has from them too, for over 15 years. Motor Works, I bet you don't treat your Benz and BMW customers this way. But again, maybe you do, once you make the big bucks sale. read more

Went for a rear reflector replacement, and after was told there is only 4% brake lining left on rear brakes. Went to a different vendor and was told my brakes are fine. Buyer beware. read more

I was contacted by service operations director Mark Schroeder as soon as he received my complaint. I was impressed with his concern as he emphasized that this is not how they run their business. He apologized and wanted to make it right. He offered to have his best technicians look over my car more thoroughly to find out what was wrong, and to go out of their way to win back my trust with future service. I don't have time to bring the car in again, and I don't blame the entire MotorWerks family for what happened. I appreciated the response. Mr. Schroeder didn't try to defend what happened, or buy me off. It's the kind of straight-forwardness and decency that I hope others will experience at MotorWerks. Let's look out for each other. read more

We recently bought a vehicle from this dealership & the sales associate BRAD HERIC was not the way to go. (Even thought twice in the process to ask for a different sales person & should have) No customer service skills, condescending, ignorant, rude, and could go on and on ...... There were a few items to wrap up a few days later with an IOU and title switching that would be dropped off at my work. Long story short didn't go well and BRAD showed up to finish the transaction & he showed even more of his true colors in his behavior representing himself and the dealership. After walking away from him as the conversation was over he continued to follow me in my office and was ranting and being very ignorant. In turn I had to call his dealership to basically say if he didn't leave I would have to call the police for harassment. I spoke to his boss and he did apologize but he even said he's a young kid & doesn't know how to react. Dealership good scores / Sales associate no stars if I could read more

FRAUD!! After checking out a car with the sales rep Anna Marie I decided that I needed more time to think about the purchase. I was clear that I didn't want my credit run. Without consent they ran my credit twice. I spoke with the GM and have initiated getting the credit check reversed. I will edit my review upon the reversal once it is completed. As of right now, I strongly urge you to be cautious with this dealership. read more

Motor Werks Honda of Barrington has a customer for life. I worked with Chintan and will definitely be coming back to him when my lease is up. He was very straight forward and did not play any games when it came to me starting a new lease. He explained every step in the process and treated me more like a friend than a customer. If you're looking to buy or lease, ask for Chintan for an outstanding customer service experience. read more

I was duped into buying a warranty that I can't use.. The vehicle that I purchased had an after market super charger installed previous to me purchasing the vehicle. The salesman talked me into buying the extended warranty for an additional $3,000 because not many places would offer such with the modification of the super charger. I accepted and purchased the extended warranty...stupid me. Fast forward 6 months and my truck is having transmission issues. I took it to an authorized Chevy dealership so they can look into it for me but upon noticing the supercharger they said there is nothing that can be done and everything would be out of pocket. I've called numerous times and I keep getting the "let me look into it and I'll call you back". Avoid getting scammed by purchasing their extended warranty that you can't use. read more

i been searching for a honda s2000 for quite sometime. Sadly wasn't able to get it. But I have to say, I've never had anyone go as far as they did for me. Guillermo Vasquez did everything he could and reach out multiple times. even Though I didn't get the vehicle, I must say go to Guillermo Vasquez. if you want a great experience and does everything he can to try to make it work. He's your guy. read more

Dealership staff was pleasant enough to deal with, only issue is that there is a $1,000 extra charge for some sort of chemical coating that is supposed to protect the interior of the car from spills which is entirely unnecessary for many buyers and there is no way to remove it. So basically the price before taxes and fees is $1,000 more than what is on the website. read more

I truly wish I would've read the reviews before I even attempted to call these people. On Saturday I called inquiring about an Acura MDX they have for sale, they stated that the car was in for detail and would be available Monday morning. I called at 9:01 this morning to tell them I was on the way to make a deposit, and while on the phone got a text from a sales person asking if I was still interested in the car. I immediately responded yes I'll take it. Then we proceeded to text all morning he was asking if I was financing and I said can you please just answer the question on how can I execute this deal. He informed me that the managers were in a meeting and he will get right back to me. He came back and over quoted the car by $1000 and added $2200 in fees of which one of them was a $1450 for ceramic coating for the paint and the seats which I did not ask for. I called them back and they said I have a screenshot with the stock number for the car being 28,900 and I do not wish to purchase the services of the ceramic coat painting. miraculously two minutes later he called me and he said that somebody out of state purchased the vehicle at that point i became irate and I said you're only doing this because you can sell the car for $1000 more. I actually drove to the location and spoke to the general manager in which he told me he would do an investigation. He told me he would get back to me by 12:30, and didn't get back to me until 230 and said they took a deposit on the car at 8:51 this morning, but yet the dealership opens at 9 AM. I Explained to them I'm a local resident why would he sell the car to an out-of-state person especially when I was after the car since Saturday afternoon. Reading these reviews I see they do a lot of shady practices!!!!! buyers beware this is not the dealership to buy a car from!!!!!! read more

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Purchased 2018 Honda CR-V here and took it in for oil and filter changes for the past 4-years. Last one done in late May 2022. Had to redo the oil & filter again in less than 3-months by my own mechanic...my mechanic said the oil and filter could not have been changed as the oil color could not be this dark after only 3 months. Alerted the customer service and maintenance supervisor...no apology at all. Not going back. read more