I purchased a vehicle from this dealership on 2-26-26. Inquiring about the truck & setting up the appointment with the salesman was easy. The salesman, Robert, was not pushy or aggressive with a lot of unnecessary contacts between the few days in between the inquiry & the appt. Robert the salesman & Kevin the manager worked with me & my budget . The whole experience was very positive. I recommend this dealership. read more

STAY AWAY!!! Warning!! Brought my 2019 Jeep Cherokee Overland for an oil change and to have the ABS light sensor addressed. After an hour in waiting area (expected) service tech comes back and tells me that there is an oil leak (gasket) AND I need to replace my four wheel drive. $7985 estimated for repairs. They could have it done within a week if I leave it. Thanked him for the recommendation but I would take the vehicle back and schedule another appointment. Received car back and ABS light STILL lit up. Not even addressed. Called dealership as I was driving home to tell them the light was still on and was sent to voicemail. Never heard back Brought car to two ASE Certified mechanics who both came to same conclusion. No oil leak (drips from oil change) and four wheel drive is perfectly fine outside of recommending fluid needs to be changed. This was three years ago and engine is running perfect and have engaged the four wheel drive numerous times with zero issues. Fast forward to last month, Jeep needed suspension work (indicator light) addressed. Three mechanics all said that I needed to take it to dealership. All I could think of when each said this, don't trust Fields. Finally found a mechanic that fixed it. Happily paid him $4K as I knew he would not try to make a fast buck and was honest with me.Trust matters in any transaction not dollars. If Fields even reads this review, last four digits of my vin is 1917 to fact check my last visit and your recommendations. Beware of doing service business with this dealership. read more

From start to finish this was the WORST experience I've ever had at a dealership 1. Call because I'm very interested in a truck they have. "We don't do outside financing, you have to finance with us" Me- Sorry we couldn't do business". Hour later they call back to say "We'll do it this one time" 2. Having to come down multiple times because "You're out of state" for the funds to complete being wired (And I also put a $500 Deposit down the first day I went there). Last car I bought was from Gurnee, IL and they let me TAKE the car without even having the down payment or any sort of deposit on the vehicle. 3. Truck I purchased was a 2020 Ram 1500 5.7. Didn't haggle on the price, gave them their asking price. Obviously the "hemi tick" i.e. manifold exhaust system are known for going bad on these with their bolts and gaskets. The NEXT MORNING I started the truck up i noticed it, said "no way they sold me this with that already like that" waited a couple more days and gave a call explaining it. No loaners available, so I have to pay out of pocket to Enterprise for them to have my truck. Get to Enterprise and they tell me "Oh yeah, they're always just throwing there vehicles at us, so we have all these rentals available." But yet they're "3 weeks out from loaners" 4. Took them 2 days to find the ticking on a cold start, but occurs EVERY time the truck is started. Crazy right? The state statue has a 500 mile or 15 day warranty, whichever comes first, that is required by the state. But "we don't cover manifold exhaust, only manifold intake". Guy tells me 1200 on the phone to fix, then texts me saying original offer was 1900, then drops it down to 900. Obviously going to do it myself. Paid out of pocket for the rental which was never reimbursed. STAY FAR, FAR AWAY FROM HERE. read more

Fields Chrysler Jeep Dodge RAM Glenview - Car Dealers Near Me - Glenview, Illinois

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Very disorganized service department. I was told I would be able to have a rental car after making an appt 3 weeks out for a check engine light and recall on my 2022 jeep. No rental cars available when I came for my appointment and they said they would need to keep my car for 2-3 days. No one even apologetic and now I'm having to take my car to another jeep to find out what the problem is. read more

I purchased my suv at this location and been getting my service ever since. I went to the express oil change the last two times and Joshua was my service guy. He was knowledgeable and friendly and got me in and out within about 40 minutes. Can't beat that! The shop is cozy, they have beverages, coffee, snacks and ice cream. Enough to make a costumer happy. read more

If I could give less stars, I would. Especially the service dept. Bought a car new from them, opted for the extended warranty (7 years, covers basically any mechanical issue with $100 deductible). Car had not a single issue during that time. I now know the car had a myriad of issues they just didn't disclose them to me because Mopar pays a set price for repairs under warranty (in other words, Mopar has predetermined prices for any/all repair a car could need). However, if the customer is paying for the repair out of pocket, they can (and do) basically charge whatever amount they want (no less than $1000). Right before the warranty ran out with my car (barely 50k miles on the car) they needed to rip apart half of the engine. It was covered under warranty. Then the warranty ran out and a few months later, surprise! Engine needs to be ripped apart again, and this time both sides of the engine need to be repaired. After much back and forth with Mopar, corporate, the dealership, etc... it was finally agreed upon that they would cover most of the cost of the repair, I only needed to pay $2k of it (which I still wasn't happy with but what can I do?)... and ever since then, whenever my car is serviced there, it comes out with more problems than it went in with. I point out the issues immediately, and they take the car back to diagnose the issue that they created. When they call me, they indicate it will be a $1000+ dollar repair... for something they broke! Total B.S... when I refuse the repair and go pick the car up, they tell me I need to pay the $175 diagnosis fee. What. A. Joke! That exact situation has happened on more than one occasion too. I finally stopped having my car serviced there after they started telling me I needed all these erroneous repairs, most of the time totaling over $6k... WITHIN WEEKS OF ALREADY HAVING SOME OTHER REPAIR. Took my car to a different shop and guess what? None of the things that Jeep said "needed to be replaced/repaired," actually needed to be replaced/repaired. Dishonest, untrustworthy, unprofessional, *questionably* trained technicians (how does my car always come out with more problems than when it went in?) ... you can never get an apt to have your car serviced because they're always causing additional damage to vehicles they're servicing - causing an endless backlog of vehicles in need of service. Stay away from this dealership - run, don't walk. read more

Great service at this location. Free coffee and clean room for waiting. They fix my car quickly! read more

Fields Chrysler Jeep Dodge RAM Glenview - Great service at this location. Free coffee and clean room for waiting. They fix my car quickly! - Car Dealers Near Me - Glenview, Illinois

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I purchased a certified pre owned (CPO) Jeep from Fields. At the time of purchase, there were items that needed to be addressed and the GM (Mike Torre) agreed and set an appointment for the items which needed to be fixed, including the vehicle hood which was part of a Class-Action lawsuit recall that had not been addressed. On 1/7/24, I brought my car in as scheduled and was told, when I came to get my vehicle, that replacement of the hood would not be honored because the previous lessee "must have been in an accident" and had it fixed and a missing "anti corrosion sticker" which voided the recall by Jeep. This goes against the Jeep CPO policy which states that paint is inspected and covered. I then took the vehicle to another certified Jeep body shop who informed me that there is no such thing as the aforementioned sticker and that the hood was both a factory hood AND factory paint. They said that it was covered under the Jeep recall and has been submitted for repair. Fields fraudulently sold a car as CPO, and did not follow the policy for coverage under the CPO policy nor under the recall class action, but instead offered for me to pay them for repairs which were agreed upon at the time of purchase. FIELDS RESPONSE: Our process is to send the vehicle to the body shop for the professional opinion of the condition of the customer's concern . This vehicle has had the hood replaced/painted, as the label is not in the correct position that it comes in from the factory . The label has been removed & reinstalled at some point . The factory clear coat is no longer on the hood of this vehicle per the professional opinion of our body shop . The corrosion warranty process requires an estimate & pictures to show proof to the factory that there's a defect or corrosion to be approved & the claim paid by the manufacturer. We must follow those guidelines. We do not know what the outcome of the customer's concern until the inspection has been done & reported back to us as the end result from the body shop. We will not be able to perform a warranty repair on the hood because it no longer has the factory clear coat. MY RESPONSE: I am rejecting this response because: Fields responded that they took pictures of the vehicle (LIE), they supplied them to Jeep (LIE), I am the SECOND owner of this vehicle and I should NOT be held responsible for the actions of the previous owner/lessee of the vehicle. Fields should honor the Jeep CORPORATE, certified, Pre-owned policy on the jeep.com website https://www.jeep.com/certified-pre-owned.html I have been trying to reach the General Manager (voicemail tag is being played) FIELDS BRUSH OFF RESPONSE: I've spoke to Mr. Dryman in detail about the situation . He's going to have the vehicle taken to another facility to do the work he's looking for. MY RESPONSE: I am rejecting this response because: The dealership needs to accept responsibility for its actions and admit that they lied to me about multiple items related to this case. Yes, I am taking the car to another Chrysler-Certified body shop in the Chicago area because I do not trust Fields to touch my car as they have proven their worth. They got their one and only sale from me, my friends, or family. This will change and reflect my review of their dealership and their business practices. They will not admit that they violated the Jeep Certified Pre-Owned policy that is on Jeep's website. Jeep customer care has CONFIRMED with me that Fields never sent in pictures. They only opened the claim and then closed it stating the sticker movement, not factory paint, etc. They never once provided pictures to Jeep. But again, since they cannot accept their fault and their lies, that's fine. My online reviews will reflect everything here...Screenshots of your and my replies so the public can see for themselves hos you refuse to accept any responsibility in this; you are too worried about "warranty fraud" which it would NOT be because another body shop looked at it and debunked everything you have said. ANOTHER FIELDS BRUSH OFF REPOSE: I've discussed the issue with this customer & he's taking the vehicle to another location. The truth is, they DON'T CARE!!! As long as they have your money, they don;t give a SHIT about keeping you as a customer. I am DONE with Fields FOR GOOD!! read more

I know shopping for cars can be painful in many ways. So, if you have to get your teeth pulled, why not go to the best dentist? I've been a Fields client for as long as I can remember. This establishment is highly reputable. (And trust me, I've been burned by dealerships in the past) My most recent experience was earlier this week. I purchased my new Jeep Grand Cherokee from this place. Our sales representative, Keyon, was top notch. Very personable, knowledgeable and most importantly, honest. The dealership manager, Adam, was a no b.s. type of guy (which I personally appreciate). Gary, the finance manager, was the same way - no nonsense, no over promising, just said it like it is. I highly recommend Fields CDJR of Glenview for anyone's next vehicle purchase. read more

I have had so many issues with this service shop. DO NOT come here if you can avoid it. Today is just the latest problem: I took my Jeep in for a Tune-up and Recall. No issues with anything, just regular maintenance. Got the call to come pick up the car and a mile down the road I realized that they had actually broken one of the turn signals that wasn't even an issue before dropping it off. Makes me very nervous about the quality of the multi-point inspection considering they handed me back the car and one of the key functions was now broken due to their mistake that went un-checked. They took the car back in and fixed the newly broken bulb so that's fine, but what else could have been missed?? When i tried to explain my concern about this to the service rep and the manager they both brushed me off with absolutely no regard. read more

I have only great things to say about my experience buying at Fields. I found a wrangler that fit all of my specifications and made an appointment to test drive it on their website. It was pulled up to the front of the dealership before I arrived (at open). I worked with Sales Consultant Keyon Bevans. He was kind, knowledgable and not at all pushy. He was patient with my questions and pointed out additional things I didn't know I would want to know. After the purchase was official, he took the time to help me get setup in the vehicle and practice taking the top on/off. I truly felt like his number 1 priority was being helpful, making sure I was confident in my choice and then guiding me through the buying process. This is such a different experience than other jeep dealerships I had visited on my purchase journey. Huge fan of this dealership and especially Keyon and his team. read more

Fields Chrysler Jeep Dodge RAM Glenview - Sales Consultant Keyon snapped this great pic to celebrate my new Jeep! - Car Dealers Near Me - Glenview, Illinois

Keyon is the best ! If I could I would buy two wranglers that's how awesome the services is. Really enjoyed my experience at Fields Jeep. Highly recommend ***** read more

They sold me a new Jeep and a max care extended warranty. I call for a service appointment for a seized brake caliper. They tell me the next available appointment was in a month. What is the purpose of having a warranty if you can't get the vehicle repaired? They promised preferred service and free loaner cars if I purchased from them. Now I'm left without a car for a month? VERY DISHONEST!! DON'T BUY HERE!! read more

We just bought our daughter her first car with Andrew Antonov's help last night, and we were so impressed by his calm, informative manner with us, thoughout all steps of the purchase, from our first look at the car to the final purchase in the middle of a crazy rainstorm. He was patient, clear, easy to work with and a dream salesperson. Highly recommend Andrew Antonov! read more

very helpful and Staff very polite and Knowledgeable Recommend Feel welcome and at home relax I feel safe with my Jeep being service there read more

I made an appointment with FIELDs Chrysler Jeep Dodge to bring my Jeep in for repair. I spoke with Laura Ceron, Service Advisor who met me at the service area I waited less than 20 minutes and she arranged for ride home while my Jeep was evaluated. The service that Laura provided was a big part of my satisfaction. We talked four times by phone while repairs were being done. I was told my car would need to be left overnight so repairs would be completed next day . Laura had already arranged for a rental car, paid for by Fields. I picked up my car as promised next day. Fields is MY DEALER & REPAIR because of Advisors like Laura and a staff that knows what excellent customer service is about . Never been disappointed and left with handshake & smile! Bob M. Glenview read more

After an abysmal experience, Service Director Colleen McKeown really stepped up, handled all the warranty nonsense, got the mechanical issue fixed, and resolved the issue. I was pleasantly surprised to learn that the person responsible for the previous issues is also no longer employed at Fields Chrysler Jeep Dodge RAM. I'll be back for my next vehicle. read more

Really love this dealership. They treat their customers well. Having purchased a car here previously, they allow me free loaners whenever I schedule a drop off for service appointments. I've been coming here for years and they are a class act. Really good and friendly staff. read more

This photo should have been posted with my above review Angela Margaris - Husbands Jeep review this is a picture of the damage result. read more

Fields Chrysler Jeep Dodge RAM Glenview - This photo should have been posted with my above review Angela Margaris - Husbands Jeep review this is a picture of the damage result. - Car Dealers Near Me - Glenview, Illinois

Took my Jeep for an oil change and was taken care by Marilyn V. She was knowledgeable and professional. I will be coming back for services and future jeep purchases. Thank you! read more

If I could give a lower review I would. Appointments are 3 weeks out. Service sucks, car comes back dirty. No one cares.

We purchased the service plan for our vehicle when we bought our car there. This was a massive mistake. It takes on average 2.5 hours to get your oil changed. You can not make an appointment and even if you go at the recommended times it is 1 hour and 45 minutes. When you get there it is a disorganized mess and no one can give you even an estimate of how long anything will take. They have some good customer service agents and some who clearly hate what they do and could care less about your time or even being polite. They seemed to have put all of their money into their nice waiting room rather than hiring enough mechanics to service their cars or a decent scheduling system. We are in the market for two cars right now and as much as I love my chrysler, I won't go here because of the very poor service experience. read more

Usually me and my husband take both cars to Fields for oil changes. There was this one employee today with Red hair that was EXTREMELY rude, ill mannered, and unprofessional. We will never take our cars here again. BE WARNED. STAY AWAY legitimately go anywhere else. If that's the way they want to treat people they don't deserve any business. She should be fired. read more

I took my Jeep Patriot in for an oil change and tire rotation on Monday, July 8th. During the visit, it was highly recommended that I have the left rear wheel bearing worked on/replaced ASAP. I mentioned I was going to make another trip to northern Michigan the next day and so I agreed to have the recommended work done ($550). Five days later, I have a blown out tire on the side of M 131 in the middle of nowhere Michigan. After an additional night paid for a hotel and an unplanned additional day off of work, I brought in the blown out tire to Fields on my way back into town from Michigan. I spoke with the service manager and wasn't able to get any answers other than that the crew surely couldn't have missed any damage as my car was worked on by "their best technician". Ultimately, I am disappointed that Fields did not stand by their work given the odd timing of the situation (within 5 days and less than 500 miles) of their work. I will consider a different Jeep dealership moving forward for any other repair or routine maintenance work. I will most definitely consider a different Jeep dealership for any new car needs given their dismissal of what was a very dangerous situation so close to the timing of their workmanship. read more

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If I could give negative stars I would. Their service department overlooked a serious safety issue. It's all about making money. Ignore an issue to make it bigger to make more money. They do this to those who they think they can get away with. Don't let them do it to you! Management defends themselves, is indifferent and doesn't care about the customer after complaints. Please spare yourself the disappointment and go somewhere else. There are better service providers out there! read more

I recently purchased a NEW 2024 Jeep Wrangler Unlimited SAHARA at Fields CJDR Dealership in Glenview. Keyon B., my Sales Rep went above and beyond and provided EXCELLENT Service. He was very Friendly, Courteous, Respectful, Knowledgeable and very Professional. Keyon B., Kat (Finance) and Larry (Sales Manager) made it Possible for me to purchase a NEW 2024 Jeep Wrangler Unlimited SAHARA. OUTSTANDING and SUPERB employees at Fields CDJR. They are a very valuable asset to the Stellantis Group. A BIG Thank You to all at Fields CDJR in Glenview. God Bless. read more

Bad experience with this dealership. They were unresponsive to problems with a new vehicle purchased. No return phone calls, no effort to assist and no help whatsoever. Very disappointed in what should be basic customer service. read more

Zero Stars. What a disappointment and I am a Glenview resident. Dear neighbors run away from this local business. Run fast. They do not seem to care about the service they provide. 1. I tried several times to buy a car there. The worst experience I have had at a dealership. I will not give all details but they certainly were not trying to close a deal. I drove an hour out to an Aurora dealership and closed in two hours. 2. Had an issue (still do) with a computer problem. I have since called the Fields service director three times this week on three separate days asking her if the part came in. Not one call back from three separate days of calls. How unprofessional is that? My next stop is to contact corporate and advise what Fields is doing to their brand quality with this simply awful service. I do believe this is the worst service experience I have ever encountered from a Glenview business. -- Richard G. A very disappointed customer with a series of Fields Jeep negative encounters. Updated. The saga continues and gets worse. 3. I broke down in frustration and called the main line. Explained to the nice person who answered the phone how no one would call me back after multiple calls. She apologized many times and I told her many times she did not need to as it was not her fault. I asked for a call back by a manager. Then finally, the director of service calls me. She not only falsely tells me that she tried calling me several times ( not true as I have no vm or missed calls from there) but then she gets mad at me for "lashing out " At the lady who answered the phone. Ha! I actually was super kind to the person on the phone and told her she was doing a fine job. I think this business is really messed up. Next stop contacting someone at corporate who can hopefully help me get my two month old (1500 miles) Jeep repaired. How messed up is that? read more

Service dept !! Lack of service......3 weeks to get appointment , oh , this is a fleet/ work truck. How about next week?? So took appointment , they didn't touch the truck that day. We Called to see what was wrong w/ truck at 330 pm and they were too busy to get to it. " these new cars take longer to service" we were told..... Next day they called, with $6000 repair on pick up truck !! No , we will pick it up, went to a repair shop and got all repaired for $1000, including the worn front brakes that they didn't catch ...... and they now have lost a fleet of trucks that was serviced there. Not the Fields Dealership I have dealt with before.... Range Rover had great service. read more

ZERO STARS! Only did one because it won't post with zero. Our "Express Oil Change" only took 4 hours and cost $1830.57. It would have been $1880.57 if we hadn't looked on Field's website and found a $50 off coupon which took quite an effort to get applied to the bill. The final blow was when we went to drive the vehicle home, the internal fan (defrost/heat) sounded like a jet plane taking off, so we brought it back in to David, our "Service Advisor". He informed us that it would be another $300 to fix it even though it was working fine when we arrived there 4 hours earlier. Worst Customer service ever. Nickel-and-diming horrible experience. And we purchased the vehicle from them. We will never give another $ to any Fields dealership. They are the essence of old-school, car dealing slimeballs. read more

AWESOME team at Field's - particularly with our Salesperson Keyon - knowledgeable, fought to find the car we wanted, and didn't get annoyed with our 1,000 questions and even asking to pull cars next to each other to compare them - lol! If you're looking for a great experience and not feel like you're just being "sold", go see Keyon! Thanks again to the team there! read more

Yes right pull teeth and think that you have provided great sales. Why is that always stupid sales managers getting hired for cheap cars. They think that they will give you a great deal while their own internet prices are different from what they discount their cars at the show room. Chances are they are brag between themselves when they cheating customers that buying from them. And most of the times show room is empty, no customers but huge inventory on the parking lot while other dealers are looking for the cars availability because people do buy from the competition that struggle for customers especially in that category of the consumer segment. Field's organization should be looking for more professional sales force that know what they are there for. Unfortunately I did purchase from them but will grant 0 stars To entire sales team. They can only full me once not second time. They should be selling Used cars and definitely not new. Jeep should pull their license and never grant franchise rights if sales force so crooked, looking for stealing customers money. read more

Ask for Lizbeth! She was great to work with and helped me find the exact car I was looking for, at a great and fair price. Thank you, Lizbeth! read more

I'll begin by saying that my husband and I had been loyal Fields customers for 5+ years with our Jeep SRT, until recently. My family -- my babies, my three-month-old and two-year-old -- was put in danger just 2.5 days after proactively taking in our Jeep in for a service/maintenance visit and oil change prior to our first road trip as a new family of four for a family wedding in Ohio. After more than a month-and-a-half of looking for answers from Fields Service Department, follow ups and lack of response from the service department, I wanted to share in hopes to seek resolve and long overdue answers. The service/maintenance issue was not communicated to us (or perhaps even overlooked? However, said issue was additionally confirmed by three separate Ohio auto industry professionals). This avoidable happening unexpectedly cost my family hundreds of dollars (hotel, food, diapers, extra specialty tire to get home, etc.), time, stress, anxiety and energy -- during and post experience -- as we were stranded six hours from home. To add, a safety recall for the cruise control (which we used on the trip) was overlooked during the visit but was taken care of by the Ohio Jeep dealership. My family and I hope to get resolve, understanding and answers but we will no longer be taking our cars here anymore. read more

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So Unprofessional Zero stars! I went for a Thermostat replacement and the next day I found out my fuel supply tube was broken and fuel was leaking all over the engine, They didn't even bother to close the engine cover and also they're not admitting their mistake. Now my jeep is sitting at the dealership for over a month because apparently part is back order and they're keep pushing the date. When I try to get in touch with a service manager I get the answer that she's on vacation. Customer satisfaction is not the priority for this dealership. I regret doing business with them. read more

I wish I could give 0 stars!!!!! I called just this past Friday and spoke with JOSE. I asked for a quote for 4 tires he advised $1100 everything out the door alignment included. I asked for pricing on just 2 he then stated $461.50 everything out the door including alignment. I agreed. He said the tires weren't ready and they would be here possibly Monday. On Tuesday morning(today) I called before I left my house and received the same quote I got from JOSE. I advised I would be there in about 20min. When I arrived I was greeted and asked if I was quoted I advised yes by JOSE for $461.50. While waiting for my vehicle, ROBERT comes up and asked if I want an alignment? I stated yes I was already quoted this out the door at $461.00. He states "ooo no that's not right". I said well are your calls recorded? He stated No. I advised I should have recorded mine on my work phone. He then asked if I got the quote in writing I repeated how could I when I told you I called Friday and spoke to JOSE and called again before I left today. ROBERT advised he would speak to his manager came back and stated "idk what you want me to do"(while laughing). Further stating, We wouldn't quote that" I advised I want what I was quoted not to be told one thing and then get here and it's something else. He was very unhelpful and rude and condescending. I was lied to by JOSE and ROBERT just added to it and my time was wasted being here from 11:30am-2pm. And now I have to take my car elsewhere and hope ROBERT/JOSE and the crew didn't try to do no sneaky business with my car!!!! Beyond upset I never saw a manger or JOSE just ROBERT WALKING AROUND BACK AND FORTH TO HIS DESK!!!! Guess he's counting his steps!!!! Smh TERRIBLE customer service and car care. ROBERT you need to be trained on customer service and JOSE you if you're gonna lie or just don't know what your saying you shouldn't be able to give quotes!!! read more

I was taking my car for service to the dealership and have now discovered that they were not performing the inspections like they should have. I had to take my car in repeatedly for the same repair over and over and the only thing they said was bad parts. bad part?? maybe once maybe twice but not three times. I have also found that there were things that should have been brought to my attention especially since I had a special warranty that would have covered the repairs but never were. read more

The Fields sales staff is top notch. I had a seamless experience purchasing my new Jeep Grand Cherokee. They were helpful and completely customer service focused, especially Sales Associate, Larry Szwiec. I look forward to having my vehicle serviced at Fields, and making future purchases as well. read more

Fields Chrysler Jeep Dodge RAM Glenview - 2018 Jeep Grand Cherokee, fully loaded. - Car Dealers Near Me - Glenview, Illinois

Took my vehicle after waiting one month with an appointment to get it diagnose for headlight. Drop the vehicle on a Thursday at 10am. Gentlemen told me it will take some time to get it diagnosed because they were busy. The day went by and didn't received a call with an update. The following day I had to call at 4pm because I have not heard any update. Gentlemen told me that they still had not gotten to the diagnosis because they were busy and it will probably be done on Monday. I was upset because they never told me how long this will take and didn't bother to give an update. I then requested to talk to the manager which she told me she will request for the diagnosis to be done ASAP. They then called me within a few minutes and told me that since the vehicle was involved in an accident the warranty will not cover the repair which was around $500.00. I then told them I would not fix it there and will pick the vehicle the next day. Following day I picked the vehicle and they charged me $200 for the diagnosis. Something the rep didn't even mention to me over the phone which I understand they had to take time to do that but it was also an unconvinced for myself. Will not use this dealership at all and will not recommend it. read more

The only customer service provided here is lip service to customer service. It's lousy, but at least they make you wait a long time. Want a loaner, see you in 6 weeks. So glad I'm leaving Illinois soon and will no longer have to go there. read more