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    Fields BMW Northfield

    3.3 (305 reviews)
    Closed 7:30 am - 8:00 pm
    Updated over 3 months ago

    Services - Fields BMW Northfield

    Vehicle battery testing

    Check engine light

    Auto no-start diagnosis

    17 More Services

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

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    What Fields BMW is saying is excessive damage when it has been used 3 times.
    Jordan W.

    Positives: -Carrie, who was great to work with and made the buying process positive, fast, and painless. -Sales seems to really care -Loaners when needed Negative: SERVICE DEPARTMENT - SERVICE FOREMAN I acquired a 2024 IX back on 12/30/23. For some reason the airbag had to be replaced, no issue with driving, but sensors required. While taking my car in I remembered that the two rear USBc slots on the back of each front seat were no longer working and asked to be looked at and fixed. When I acquired the car I bought two USCc to USBc cords to have ready to go when my kids were in the car, but my kids were not coming in my car and ended up having to take the cords out 3 times to be used in my wife's car on trips to then be put back in my car, by me, the one who uses the front USBc slot multiple times a day with taking in and out and no issues. Service told me that they will not replace as they broke due to excessive force?????????????????????????????? There is a lot of labor involved as it involves taking apart each seat and putting back together and the component should not cost more than $20 at a car dealership and Fields BMW will only fix for $1,200. Yes, I bought the car 5 months ago brand new and this is the service I am getting. In picking my car up this evening I was livid that they are not replacing and expressed my frustration, and informed I will be going to a different dealership. Their response was "fine" and I gave them an "FU" to be given one right back by the foreman of the service department. is that a joke? Employees can speak to customers that way? If it was coming from Dan Fields then no worries as it is his company and if he wants to swear at an customer then go for it, but for an employee to say "FU" to a customer is absolutely wrong. If they were in the right they would have just kept their mouths shut and let me look like the loudmouth, but they wanted to get theirs in. Good for them. They lost a customer. If Fields was a respectable dealership this would have been fixed with no questions but after a week of back and forth with them standing firm and having an employee s\ay FU to me they are getting a negative review. Included is a photo of what has been described as excessive force to break and not taking any fault on the hardware but putting the blame on the customer. WAY TO GO! I am sure Dan Fields must be super proud of his service team. Maybe this is how be pays for commercials...put blame on customer to make customer pay when it is covered by warranty and use that money to fund commercials. That is probably not true but I am so livid with this place. I highly recommend checking out Knauz, or even Perillo, which was the dealership I left after being

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    1 month ago

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    4 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    5 months ago

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    2 years ago

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    8 months ago

    Great experience buying my new used car. Ray was the best! Felt no pressure at all during the process

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    1 year ago

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    11 months ago

    Unfortunately, they haven't updated all the work they did for us on our car with Carfax so what happens when we go to sell it ‍.

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    Brianna

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    11 months ago

    Just had Warranty covered service at Fields BMW for my 2022 X5. Chris as before was polite and accomodating for the Steering Colume issue.

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

    Straight forward and honest. I only have experience with the service department. I have a BMW Z3 and they have been good to deal with.

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    2 years ago

    Weird atmosphere, 7 salesmen on floor not one came up to ask any questions with a lot full of cars lmao just weirdos

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    Service itself was fine, but I had an issue with theft of personal property from the car while in service.

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    5 years ago

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    I would be Remiss to not mention the legend Jerry Marchial who all of the customers also know and love.

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