Herb and Dan were great here at Napleton Hyundai. We had done our research and were pleasantly surprised when our salesman was not overbearing or trying to see what he needed to do to get us to leave that very day with a car. The entire staff and process seemed so genuine. It's rare to find a trustworthy sales team nowadays who isnt thinking with an "Always Be Closing" attitude. Napleton Hyundai/Lincoln will be my "go to" going forward. I would highly recommend them for anyone in the market for a new vehicle. You won't feel swindled or buyers remorse here. Thanks Herbie G! read more

Marc was so patient putting me in the truck I wanted. This dealership gave me a great deal and located the color combination. Fred the sales manager was awesome as well read more

Terrible experience! After hours of waiting and "numbers crunching" , I was told that is too late to sign all the paperwork and I was asked for the down payment. I paid $2000 and was supposed to come back the second day to finish everything. But surprise! The second day , they called asking for more money as a down payment and was informed that the deal we made the day before was not valid anymore so the payment we agreed on was actually a lot more. I backed out of it and asked for my money back. It took them a week to give me my money back. Had to go there two times and called countless times. Went to another dealership and got a car in a few hours. read more

I purchased my car at this location 4 1/2 years ago. Since that time, I have taken my car for the usual oil changes and check up. What I find so impressive at this location is a person named Terry. He is an excellent person to have at the front end. He explains what is needed, what will be done and calls when the work is completed. Everything comes full circle. Round of applause and a high five for Terry! read more

If I could give them zero stars, I would. I had a lease with Napleton and wanted to buy the vehicle two months before the end of the lease. Napleton Glenview refused to work with me. They could've offered to sell me a new/different car, but they refused to work with me. So I went to McGrath Kia and bought a new Niro. They worked with me, bought me out of the Hyundai lease, and treated with me respect. Glenview Napleton Hyundai does not value their customers! Don't buy or lease at this dealership! read more

We have been customers of the Napleton group of car dealerships for over 50 years. Excellent service department.

it would be nice if anyone would return calls when there is a problem. This is my 4th genesis and probably the last one. We love the car; hate the customer service .. read more

DO NOT BELIEVE THE "100% PURCHASE ONLINE"! I tried to utilize this tool to save time. I filled out all the documentation online (credit approval, IDs, insurance, etc.). After many exchanges back and forth (with Yordan) we agreed on a final offer. Monday evening I emailed and said I would like to finalize the deal. Tuesday morning I received an email from the manager (Charles) about the deal. Again, at 9 am I responded and said I wanted to finalize the deal and asked what else I needed to do. At 1:42 pm I received an email saying that the car was sold this morning. Awful experience and a complete waste of time. I will be taking my business elsewhere. The "100% purchase online" was a nice idea, but don't waste your time. read more

Very good good genesis gv70 mat finished wt color ! Beautiful! I bought 3 cars from Glenview Hyundai And sales were Adam and David. David was one of partner Glenview Hyundai and he retired this year. When I buy genesis mat finished wt color he promised whenever you want car wash at Glenview hyundai.but service manager Teri he usually said we can't car wash today. I go car wash once a month. Because mat finished color should shampoo special soap. That's why I can't car wash any where. Other 2car not mat finished color i wash anywhere. Don't go Glenview Hyundai dealer no good after care and service even u bought 3cars which eas 2cars genesis suv and 1 tusan suv. Go buy gregory Hyundai. Or other location. read more

Service department should actually provide service. They were rude, didn't fix the problem and made the car worse. Buyer beware

I wish I could be leaving a better review for this place, but unfortunately, our experience has been nothing short of a disaster. My fiancé and I visited three times, each time dealing with Wilfredo, and at first, things seemed promising. We were interested in the Hyundai Santa Fe and were told Hyundai's loaner service was great--no more hassle like we had with our Range Rover. He even promised us that if we ever needed a loaner, we'd get a comparable vehicle or even a Genesis. That reassurance played a huge part in our decision to move forward. Fast forward to July 8, 2024: we bought a 2024 Hyundai Santa Fe Calligraphy, the top model, paying $55,000 with $20,000 down. And then, the nightmare began. Just two days after buying the car, a recall was issued (JULY 7, 2024), but no one from the dealership bothered to mention it. Not even Wilfredo, who texted us on July 13 asking for a review but conveniently left out that small detail. We had no idea the car had any issues until we started experiencing transmission problems two weeks later. Instead of being informed about the recall, we unknowingly drove a car with a failing transmission back to the dealership, endangering ourselves in the process. And when my fiancé asked the service department if they'd seen this issue before, they acted clueless--even with a PUBLIC RECALL issued! They shrugged it off and offered us a stripped-down Tucson as a loaner. A $28,000 vehicle--how is that remotely comparable to the $55,000 car we just bought? Then came the real slap in the face: a call from Hyundai telling us that the transmission was completely ruined, and the car needed a new one. Oh, and by the way, the issue was due to that same recall we had to learn about on TIKTOK. After asking again for a loaner comparable to what we purchased, we got stuck with another bare-bones Tucson. What happened to that "comparable vehicle" promise? The car spent 45 days at the dealership before we got it back. Two days later, it was back again because they didn't properly install the transmission plate. And yes, we got stuck with yet another stripped-down Tucson. Then, a few days later, we had to return AGAIN--every single light on the dashboard lit up, ABS brakes weren't working, none of the safety features functioned, and an engine malfunction warning appeared. This car is a disaster, and after two more days, we're still waiting to hear anything from Hyundai about what's wrong. My fiancé even tried helping by mentioning common fixes he found online, and they refused to consider any of it. This whole experience has been beyond unacceptable. We've suffered mental anguish, wasted countless days, and lost money. The incompetence from sales, management, and Hyundai corporate is staggering. We are absolutely disgusted with the way we've been treated. read more

RUN don't walk!, Contacted this dealership to buy GV80, internet price was $74,024. I have a text message from sales person to confirm the price of $74,024. I agreed to buy. Vehicle had to go have a part replaced which delayed the purchase, which I was fine waiting. Part came in and I was doing the final numbers with the GM and he added $15-$16k on top of that price, I'm like..."woooo!" Hold on! The GM tried to tell me this is standard to mark up $15-$16k over msrp, so basically the car is priced all over the internet for $74k, I have a text message from sales person that confirmed the price was $74k, then the GM tries to do an end around. I'll never do business with the dealership, EVER! I suggest you stay far away also. read more

Napleton Hyundai Glenview - Note price, $74,024 - Car Dealers Near Me - Glenview, Illinois

Bought genesis 70 advanced and have had brought my car to be serviced for engine overheating 9 times the past 9 months over 45 days with no car and zero loaner. Issue is still not resolved! Zero regard to how dangerous my brand new car is and the lack of caring about customer safety and fixing a very dangerous car. They simply do not care at all about their customers and it clearly shows. I now have to sell my car because it's so dangerous to drive!!!! Avoid this terrible terrible dealership at all costs!!! If I can give this zero stars I would. read more

Arrogant salesman who know they have a hot product and could care less about the buying experience.

I had the great experience with this dealership. Our sales consultant, Adam Malec, was very knowledgeable and friendly. He was not a pushy sales person at all that we appreciate. He answered every single questions, and gave us enough time for us to make the decision. I will recommend Adam. A++++++ sales consultant. It seems like many people have given not-nice reviews, and I feel sorry for them. I'm glad I went to this dealership and purchased our vehicle. read more

This is the worst dealership for getting repair services. They upsell and use scare tactics to make you think your car needs more work than it does. They exaggerate the number of labor hours to do any job. If you can, go to any independent repair shop for any work that isn't free under your warranty, otherwise this place will overcharge you. The customer does not come first here. read more

Although I'm not much of a "review" person I felt this was necessary . Last couple weeks have been hectic . Had an issue with my car which was actually the cause of a recall. I literally received a letter about recall and not even 2 weeks later after the car was completely fine for 4 yrs just wouldn't continue to run. After discovering the closest dealer to my home was no longer a Genesis Authorized dealer, I found myself "putting" the car all the way to glenview from the city. When I walked into dealer I was already pretty irate (the RBF don't help either ) at 08:45hrs after leaving last dealer and being told they couldn't help me after having service there for last 4 yrs. I was approached by a lovely lady named Nina , she was super nice and was compassionate after seeing how frustrated I was, and attempted to do everything she could " to talk me off the ledge" and rectify the situation. She was detailed listened to everything I said and offered what ever she could to make the day better. A couple days go by and I call for an update, I get a gentlemen named Richard. I don't think ever in my 42yrs of dealing with cars /car dealers / service have I ever ever met someone as knowledgeable as he is. He didn't rush me he gave me detail about all things that needed to be done and why they needed to be done. He treated me and made me feel like I was his family member who owned this car and would be driving it , what I needed to do to keep it perfectly running and why certain things are required at certain mileages. Thank you Richard and Nina I appreciate the kindness / compassion you showed me throughout this experience. I also reached out to the Genesis dealer to explain to them that it was because of the two of you my situation was fixed. I also advised them I never met someone as knowledgeable about their product and maybe they should consider having someone like Richard around at all there " authorized dealers". I hope the owners of Napleton Hyundai of Glenview read this and give these 2 a lil something extra. Customer service goes a long way in my book (I am a public servant) and I would drive a little further every time to be treated with the respect and have the knowledge that I received from these 2 employees. Thanks again Richard and Nina read more

This morning I took my car into this dealership. I had a scheduled appointment. When I made the appointment the guy on the phone told me that a technician can diagnose my car. Well I made an appointment and took my car in. The guy there told me that there is no one there who can diagnose my car on a Saturday. Why are people bringing in there car if no one can diagnose their car on a Saturday. I have once been there on a Saturday and a technician did diagnose my car. I scheduled an appointment for my appointment they should at least look at my car and diagnose it. I won't be coming here. The service guy wasn't nice at all. read more

It is with sincere gratitude that I write this review acknowledging the service provided by Ninamarie Link. Her service is truly above reproach. It's not often that you find someone who is as knowledgeable as she. The service that Nina provided was simply award winning. She should be commended for a job well done. She has truly gained a life long customer for Napleton dealership. I would also like to take the time to mention Adam Malac from sales. The service that he rendered us was exceptional as well. it's team members like these two that ensure lifetime relationships with customers. Special thanks to Jimmie Page as well. I am truly grateful for my experience with this dealership. read more

I had to find out by myself that the car got sold didn't get an update or anything. I was told the were trying to get me a better deal but it was always a "let me Check" "will get back to you" and never did. I do not recommend going here and will take my business somewhere else. A update would've been great but took days to figure out that they were not trying to help me. read more

The ApplePlay feature on my 2023 Hyundai Ionic 5 was not working right. It would keep on cutting out. Did a bunch of research on the Internet, and the consensus was to get the USB port and cable replaced. I brought the car in to Napleton Hyundai to get them replaced and also to do scheduled maintenance for my car. Here are the results: Not totally trusting the service department there, I put an ink mark on the face of the USB port. They only had the car for about a half hour, and they came back and told me that they had replaced the parts, tested them, and all was fixed. However, I noticed that the ink mark was still there on the USB port. The ApplePlay is still disconnecting and reconnecting. Strike one! Per the scheduled maintenance, it typically only involves rotating the tires. When I took the car in, there was one tire that was a couple of PSI less than the other tires. When the car was returned to me, the tire with the couple PSI less was still in the same place! Strike two!! Obviously, not a place I would trust my car too - and maybe you shouldn't either! read more

Had to take my car in for a defected shock that was under warranty. Dropped my car off on 1/23 at 4:38 pm. The intake person took pictures of everything. The following day, we received a call re: a "check engine light" being on. It was not on when the car was dropped off and not noted by the intake person. They went on to say that a "rodent" chewed wires and it would be $400 to fix. We went ahead with the work because there wasn't much choice. We picked up the car on 1/24 at 4:40. Drove home to Mount Prospect. Upon arrival, I asked my husband to show me where the work was done. Lo and behold when we opened the hood of my car, there was a huge raccoon under the hood. We have it on our ring camera. Called the dealership to complain that the responsibility should be on them as the car did NOT have chewed wires prior to going to their dealership (nor a raccoon) and sitting on their lot. We were told they have quite a problem with raccoons there and we would get a call back from the manager. We have not. We have always enjoyed our relationship with this Hyundai and especially David Choi, but I feel that this is BS. read more

Napleton Hyundai Glenview - Did not have a raccoon in my car when I dropped it off for service, nor did I have any chewed wires. - Car Dealers Near Me - Glenview, Illinois

My 2023 Huyndai Tuscon XRT with 1800 miles broke down in traffic Monday at 11:00am at Waukegan Road and Oakton Avenue. After pushing the vehicle out of traffic I called Hyundai roadside service and requested help. While waiting for a tow truck to assist me i called Napleton Hyundai of Glenview and informed them of what occurred and that I would be towed to their dealership. When the service manager took my information and placed the information in his computer he said you did not purchase the vehicle at the dealership. I informed him I purchased the Hyundai from Ziegler Hyundai in Racine Wisconsin. The service manager then told me they would not service my vehicle and hung up. read more

TLDR: These guys are the classic snake oil salesmen who try to rip you off. I went in a few months ago to inquire about buying a car and trading mine in. Just like some many dealers, they put a "market adjustment" fee on all MSRP of 15%. However, they make it sound like you're getting something in return via free car cleaning services and other useless add ons. But that's not the issue. They said their surcharge was 15%, but on their quote, they rounded that surcharge up to the nearest thousand dollars hoping I won't notice. I asked the salesman a couple times to clarify that to give him a chance to explain, but they really wished I wouldn't notice that the 15% surcharge became almost 20% by rounding up. I pointed it out later and he pretended it was a mistake and fixed it. For my trade in, they offered 1/4 what I can get on the market, even with all the history my car has. Then, the salesman pretended to be generous and double the offer just like that. How kind of him! Do not buy your car here. They will try and deceive you wherever they can while putting on a seemingly professional and friendly front. This is in addition to the outrageous market adjustment that already charge. To be honest, lower inventory and high marketing costs are just costs of doing business, so to pass it onto customers is a pretty shady practice to begin with. I was quoted almost $32K for a $21K MSRP car, FWIW. read more

First time I brought my car in for service, "$180 "diagnostic fee" charge regardless. Ok, I get it, they are short employees and have to make money. They fixed the problem and charged $2,000. As soon as I left their dealership I started hearing a faint creaking noise coming from the bottom of the vehicle. 3 weeks later as I'm driving down the street it sounds as the entire car is about to fall apart when I hit the smallest crack so I get to the dealership and I tell them I just paid $2,000 a few weeks back. First response, it'll be $180 "diagnostic fee". I said, but I just paid $2,000 a few weeks ago and this noise started as soon as I left the dealership. Their immediate next reply, "it can't be related"..."it's an old car"... Seriously?!?! You haven't even looked at anything and you are already setting me up. Took my car and left. Done with this place! read more

I have typically had good service from Napleton Hyundai but yesterday I brought the car in because the key fob wasn't working. They had my car for 5 hours and told me the hardware store had put in the wrong battery and it worked now. I should have tested it at the dealer but I didn't . This morning when I tried to use it, it won't work! And they can't give me an appointment for 13 more days. It wouldn't be awful if I could just use the key to open the door and start the car, but when I do that the car alarm goes off and it won't let me start the car with the key! So frustrating! read more

I made an appointment last night to come see this car the following day ready to purchase ... I called to confirm and the seller stated it went up to 7,995.00 since this morning when the advertisement was still showing 4,995.00 today. When I told them hey your false advertising maybe an hour later they changed the price up to 6,500.00. This means they are sneaky liars and they waste people's times ... another grimy dealership... this only means that they can't be trusted... they don't keep or honor their own word! So, I can only imagine if they have issues with their cars this is the type of Business they conduct... all I can say is I'm glad I took my money elsewhere!!! Run!!!! read more

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Classic bait and switch. Jaime, their internet sales person quoted me $380 on a new 2020 sonata lease with 15,000 miles, $0 down, for 36 months. Sounded too good to be true but I had to make sure before I sign with another dealership. I get there and the sales associate (who was very nice) tells me $499 with $2500 down. I drove 40 mins to get here from the city so I'm visibly pissed now. He got the manager and the manager tells me there must be some type of misunderstanding but I have texts with Jaime. Not sure what kind of stupid it takes to misquote someone by $120 a month. Dealership is probably nice and so is the sales people. Jaime in internet sales is why this gets 1 Star. read more

First experience trying to get my new Palisade serviced (oil change). I scheduled online 4 days ago with Napleton Hyundai of Glenview for a 5:00 pm oil change, which was offered on their website. Got a call same the day as my appointment telling me I'd have to leave my car over night and they will not lend a car for this as I bought my somewhere else. (Any service after 2pm is automatically kept overnight, including an oil change). Now I can't get in for another week with them. And this is if someone picks me up. If I elect to wait at the dealership for the oil change my scheduling time is much further out. Not very Hyundai customer friendly with their private policies. Hoping to locate a local Hyundai dealership that doesn't make it hard to use the 3 year maintenance free packages on these vehicles. read more

I made an appointment with NAPLETON Hyundai at 12 noon for an oil change. pulled into Service & was told they were so backed up, I would need to leave car overnight. I said no. Made another appointment. Drove back to Service to drop car off. I asked how long oil change, I was told it will be ready before closing. Again I said no & made another appointment. Drove back at 11am & was told I didn't have an appointment. When I got home, I found an appointment confirmation on computer sent a few days before for that day at 11am. I was a Napelton 3 times for an oil change that I never got. I will never go back for Service. read more

Worst dealership there is around, definitely do not buy or service any Genesis there. I dropped off my 2023 Genesis GV70 for my first oil change. After I picked it u, there was a scratch on the side of the car. They told me to bring the car back in which I did and dropped it off on a Monday afternoon, was told I would be called with an update the next day, and did not hear back until I called them on that Friday. I had also told them that there was a leak from the rear driver side tire, which they stated they were not able to find a leak. I was losing 5 to 10 psi of pressure every single day. I then stopped at a tire shop on the way home, and they were able to verify that there was a leak in the sidewall and they said it could not be repaired. Just from the drive from the dealership to the tire shop my tire lost five psi. In regards to the scratch, the service advisor stated that their body shop was booked for at least two weeks and will not be able to fix it until then. I now know that this dealership is filled with a bunch of liars, and they do not treat their Genesis customers how they should be. Don't call yourself a luxury brand when you are just providing worse than mediocre service. If I could give zero stars for the service that I have received, I would, and usually I never write negative ratings about establishments, but this was clearly egregious. read more

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Avoid! There are many good, honest, and trustworthy dealers out there. This is not one of them. Even when the sales guy was confronted in front of the manager and owner about outright lies he told me, no one cared. They told me to "move on" and buy the car. I went elsewhere. read more

I purchased a used car for my kids, nothing fancy but I received excellent service from my salesman and the finance manager I would highly recommend this dealership. read more

I went into this dealership wanting to buy a specific car. They told me they couldn't find the keys and would call me when they were found. A few days later, I noticed the car was sold and I was never contacted. The manager is very sneaky and untrustworthy. Never buy a car from this dealership. They have no problem lying to you. read more

Terrible customer service from the service department. Brought my car for an oil change on a Thursday afternoon and was told that I had to wait at least 2 - 3 hours from my appointment time because only one mechanic was working on that day. I was keep being told that I agreed to wait, but I just couldn't understand why they had me booked for 2pm and had me wait 3 hours for a simple oil change. Which could have been done in an hour. Total waste of time. read more

**BUYER BEWARE*** This dealership gives absolutely NO fucks once you are out the door. Bought my car 2/27/2020. My engine SEIZED last night 8/23/20 at 4400 miles!! 2020 Venue. Called the 800# to tow it to the dealership. Called this morning about transportation and the service guy on the phone as snarky as he could be says "we just don't give cars out" telling me I could have had an accident and not told them, I could have put aftermarket parts in it, come in and give us your DL, INSURANCE, AND A CREDIT CARD! How can I do that with NO CAR? He says EMAIL IT. Sure idiot, let me put my DL and CC out into the internet. No ones called me with an update, I got notified FOUR HOURS ago that my car was running idle for over 15 minutes. So I decide to call. The same delightful service guy nonchalantly tells me my BRAND NEW CAR NEEDS A TRANSMISSION!! Asks me where I work, what time I get out of work. Offer to help? Bring me a car? Nope, tells me "Well, we are here until 6, need a DL, Insurance & CC." At this point, I am so disgusted I want to talk to the Manager of the dealership. No one would give me a name, so I got transferred to a Dan Meegan. How convenient, not only will he NOT answer his phone, His voicemail is FULL and cannot take messages. So far I am out an Uber home, an Uber to my work today, and luckily I have a coworker willing to bring me to the dealership this evening to pick up what I am SURE will be some POS I will be stuck with for days until they fix my car. (By the way, the delightful service man told me "We do not compensate for Uber") *** I should add I JUST got them more business 3 weeks ago when my friend Mary leased a 2020 Kona!!*** NEVER AGAIN!! There's alot to be said for the way a company treats NEW CUSTOMERS and how they back their products. **DO NOT BUY FROM THIS DEALERSHIP! ONCE YOU ARE OUT THE DOOR YOU ARE NOTHING!!!** This will be followed up with the Better Business Bureau. If the Sales Manager/Manager/Owner ever reads this: Train your employees to be a little more understanding. I was on the tollway when this started to fail and it scared the shit out of me. I've been a widow less than a year, came there to buy a car because my husband's car was being taken away from me, and I don't need this shit. Have a little compassion. I didn't EVER hear one "I'm sorry you are going through this". read more

Napleton Hyundai Glenview - My brand new car getting towed - Car Dealers Near Me - Glenview, Illinois

Bought a new car today. The salesperson, Marc, knew every detail of the car and gave excellent instructions. I never felt rushed or pressured. I recommend this dealer read more

Very Bad service department, unfriendly staff as they don't want to be bother. They even don't want to wash the car with service. Couple of months ago, I had a appointment for oil change it took them over two hours for oil change then they told me If I want car wash it'll take at least one hour. What kind of BS is this? I went for air they told me their compressor is broke, how they are performing the maintenance without air compressor. What a non-sense!!! STAY AWAY from this place. They even don't deserve one star. read more

I leased my car here at the end of July after having miserable experiences with 2 other Hyundai dealers. They were very friendly and professional and respectful of my personal space during this unprecedented time. I will definitely come here first when my lease is up! read more

UPDATE TO RADIO PROBLEM.. Went to another Hyundai dealer for oil change on same car. I told them of my experience with the radio/phone. They looked into it and said radio was the problem. I bought a bumper to bumper warranty from original dealer. I was told it was a Hyundai warranty . This dealer said the radio was covered in the warranty, but Loren/Napleton Hyundai in fact sold me an after market warranty with a Hyundai logo on it,, not a factory one.!! read more

Napleton Hyundai Glenview - Car Dealers Near Me - Glenview, Illinois

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