My experience with Muller could not have been better, from Ricky and Randy to Luke and Dave their entire staff is phenomenal. I purchased a used car but they never made it seem like I deserved less because it was used Their caring and understanding is unmatched in any other dealership I've dealt with I would highly recommend anyone to Muller Subaru Volkswagen read more

The sales men, Bob and Jeremie Martinez were helpful, knowledgeable gentlemen, with whom I was very pleased. I bought a good used Crosstrek at a fair price. The finance person, a Mr. Rabenda, ruined my experience. I don't believe he was honest and I recommend he be avoided. read more

When speaking to a service rep, the service rep cut me off while explaining a necessity for a loaner vehicle. I expressed, I didn't mind being placed on a waitlist, but needed to ensure there was no penalty if I couldn't keep the appointment last minute if loaners weren't available. As someone who works overnights, I will always be flexible with hours and as a former Subaru employee, I understand if things cannot be promised. Issue comes when trying to explain something and you either get cut off or dismissed...that's beyond frustrating. I chose to rate a 3 because one bad experience doesn't necessitate a terrible review. However, with plenty of other service centers near me, I also won't be trying to use this one any time soon. read more

Bought my first car with Jim! Had a great experience we were able to settle on a car that was safe, good gas mileage and has all the latest gadgets! read more

I have been a customer for 10 years. I recently brought my car in for service. Along with routine service, I asked them to look at the air conditioner which was blowing hot air. I was quoted $1600 to replace the compressor. I asked them to do the other work I requested but deferred on that repair. I was charged a $210 diagnostic fee (which was not disclosed when I signed the car in) - I refused but they would not release the car until I paid this fee. On top of that, afterward I took the car to an outside mechanic and discovered that the problem was actually a fluid leak which was repaired for under $100!!! I will not return to this dealer. read more

My experience with Muller Subaru was nothing short of fantastic. The Salesman Daniel was courteous, patient, and super helpful while I was looking to confirm if I wanted a Subaru. Well, I certainly did and walked out with a brand new car. I would definitely recommend Subaru Muller of Highland Park. The sales team is great! read more

Tony in Subaru service is the best. I've owned 10+ Subarus He cares! Go nowhere Tony left but Bill K. was very helpful and attentive Still best service for me. read more

**Update** I had a good conversation with the service manager. I felt heard and understood, and they fixed the problem. Thank you. read more

They try to steal your trade. Plus asking a ridiculous price for a new vehicle. Shame shame on them.

I've been in the market for a new car for about six months. Trying to decide on make and model. I literally walked out of two dealerships because of how I was treated when making an offer. Not at Muller. From the moment I walked in the door to the time I took my new car home, they were great. Not high pressure. Answered questions I didn't know I had. Took time to go over features no other dealer even pointed out. I highly recommend Muller if you are in the market. I'll be taking my car there for service even though it's not the closest Subaru dealer simply because of how they treated me at point of sale. Thanks Muller. read more

After a challenging brake situation, Javed the Service Manager got involved and made the situation right. My brakes were replaced under warranty and no more issues. Thank you Javed for excellent customer service and really listening to my issue. read more

I am compelled to write a bad review on your service department. I did a bad review last time and finally resolved after posting here. Me and my husband decided to move to another Subaru service department and glad we did. Finally diagnosed the problem with the air conditioner that Mueller Subaru did not discover. They kept filling it with Freon. Glad the bad service happened with mueller Subaru otherwise the air conditioner problem will continue to persist. read more

Great experience working with Bill! He was so helpful and friendly! He did not charge me for patching my tire! He went above and beyond !! I would go back! Thank you Bill!! read more

Bought my Crosstrek this June. Got a great deal no hassle or haggling.. great price. Had to take it in for recall I was in and out within an hour. Very nice waiting area and they even did a complimentary auto check that normally would cost 29.95 ... thoughtful! I highly recommend this dealership when I was looking for my Subaru I tried several dealerships and Mueller is the best choice if you want to get the best price for a new car. Keep it up Mueller! read more

Even when I thought the deal was not going to happen , the Muller team told me they had to work on it. They told me to go home relax and they would get back to me in a hour. When they called me back it still seem to me it was out of reach but I wanted the car and they wanted to sell it to me. We both gave a little more and got it done. I went back to Muller and in a couple hours I drove home with a brand new car. read more

The car itself is wonderful, but the caring customer service I received from Bobby exceeded all expectations. This was the best sales experience I've had- He searched the Chicagoland area to find the color car I preferred. Everything was explained to me- all the new technology could have been overwhelming, but Bobby took me through all of it with enormous patience. He called the next day and answered a few more questions that arose and even went to the trouble of making a video to some of the multi-step paths to turn on/off an accessory. I'd recommend Muller to anyone who is looking for a great car buying experience. read more

A week ago, I had a poor experience with a service appointment on my 2016 Forester. I left with the issue unresolved and wrote about it here. Within the hour I got a call from the service manager Javed wanting to discuss. Unfortunately, he was not at the shop when the problem arose to help find a solution. It turned out to be a misunderstanding about the service my car needed and he went out of his way, representing the dealership, to make it right. I returned a few days later to get the service done and left with a complete 180 degree turn around on my impression of Muller Subaru. Yes, I had to go to the dealership twice but Javed was so earnest in his effort to turn a sour experience into a positive, how could I say no? Thanks, Javed and Muller Subaru. read more

Very iffy. They don't answer their phones they don't want you speak with a manager they don't communicate very well. I end up not buying a car from them read all of the reviews. Everybody's telling the truth it's the worst place. read more

Just bought my second Subaru from Muller Subaru. Marcus Bennett was our salesman both times and did a nice job. The sales experience was pretty simple and painless and we relatively quickly reached an agreeable price. We were a cash deal and it took less than an hour from start to finish so that was impressive. Unlike 4 years ago - and better - is that the mandatory sales pitch for the extended warranties went relatively quickly. Last time there was more of a hard sell while this time Muller just accepted right away that I was not interested. I also take my Subarus to Muller for service. The service department has been very good to date. Kevin Ferraresi is my usual service advisor. I don't like giving 5 star reviews. I think a business has to go exceedingly out of their way for me to give a 5 star review. I believe a 4 star review is a positive thing. (stupid grade inflation) I actually started out with a 4 star for Muller but after writing this changed to 5 star because in the end they were between a 4 and a 5. More like a 4.6 so I bumped it up to a 5 star review. I wouldn't have felt right with a 4 star in Muller's case. Lastly, the only reason I ended up going to Muller was because of a bad sales experience at Berman, I gave Berman a not-so-good Yelp review which eventually was removed by Yelp (boo) I assume because Berman didn't like that I included a sarcastic image. It's a lot farther for mw to go to Muller than Berman but in the long run I'm happy with my decision. read more

Elena (Service) and Uziel (Sales) have both been very helpful with my newest Subaru purchase. My last Subaru was a 2010 that lasted me 13 years (really). Thank you to Elena and Uziel for offering a seamless transition experience. read more

Recently purchased a new Subaru from Muller Subaru and we love the car... so much that we're getting ready to buy a second soon. Sadly, their service department appears to be just like every other shady service department. After a rock jumped up into our windshield, We called and spoke with a rep, who forwarded us to parts and service because she "didn't know the price". Service department quoted us. We decided to go with them! Called back and spoke with the same rep, who now told us the price was 30% higher than the quote we received this morning. The same rep, who didn't know the price the first time, now knew to charge us a higher price. That's curious, but, okay. When we told this rep we were quoted a different price, she stated they would not honor that quote. Friends- I'm in sales- and if I quote a price, even if I was wrong, I honor it. If I don't, I lose customers. Just like Muller Subaru is. For anyone out there looking for a new car, I suggest considering alternatives. read more

I honestly thought I had a great deal when I purchase the vehicle from this location. But not 3 months with the car and it's already shaking and vibrating. I took it to Carx to run a full diagnostics on it. And it showed the spark plug wires was cut and the other wasn't connected. So I call to the dealership and was treated with total disrespect was told that it was my problem not theirs. And was told I would have to pay. So I honestly would've never done business with this dealership if I knew the disrespect was like this Update just spoke to a representative from the company and nothing changed. Didn't even to offer Reimbursement for the money I spent on the vehicle and he didn't believe me at that took it to two different mechanics and they both saw the same problem when they open the hood.. this is a company that I would never go back to and this is a company that I will ask everybody else not to spend any money with and they will sell you use cars that is damaged and don't work read more

Muller Subaru - I have no reason to lie. - Car Dealers Near Me - Highland Park, Illinois

We recently bought a 2024 Subaru Forrester from Muller Subaru. It was an excellent experience. Our salesman, Alex H., was truly professional and extremely helpful in making our choice. He was generous with his time and we never felt pressured, as we have with other dealers. When we picked up the car, the finance director, Mr. Cogan, was patient answering questions, explaining options and expediting the process to get us on the road. Alex then met us and took us through all the electronics on the car. We would highly recommend Muller Subaru! We love our Subaru! read more

All the employees at Muller Subaru in Highland Park, IL are OUTSTANDING. I cannot speak highly enough of the technical and customer service provided to my family. One Muller Subaru employee that particularly stood out was Kevin Ferrarsi. He went above and beyond to ensure our satisfaction on all fronts. I wouldn't be surprised if the entire team had been functioning under duress for years due to pandemic supply chain issues. It has been a rough year for many industries, especially this one. You would never know it from the way Kevin and his team treated my family. I will recommend this dealer to everyone I know. Thank you, Kevin! read more

Great guys great service they helped me the fastest they could. It got late and complicated but they did the best they could and that's always appreciated in my book. read more

My family has been buying from Muller Subaru for years. The entire sales staff was extremely professional. Alex, my salesman, has only been selling for about 1/2 a year. He was honest and informative. Thomas, the sales manager, and Daveed, the service manager all came over to complete the sale. John in finance helped with the various warranties and completed all of the paperwork. The service department is top notch. read more

Good nice professional service. I had a good experience. No more or less than what I needed. I was pleased and will take my car back here. They didn't try to upsale me. They informed me about how long I have for my brakes and tires before I need to change them. Which was not at this time. I will take my car back here again. read more

We worked with Alfredo, Bob and John in finance to get our new Subaru Forester. From start to finish this was the easiest buying experience we ever had in a dealership. From the first email response to figuring out our deal in the showroom, every conversation was honest and transparent. They are hands down the best Subaru dealership in the Chicago area! read more

Muller Subaru - 2020 Subaru Forester - Car Dealers Near Me - Highland Park, Illinois

Stay VERY far away. Was looking for a 2020 Forester. The internet manager here, Tony Vassa, outright lies to you. He tried to convince me that I would save on taxes buying the car in Highland Park (lake county vs cook county). Problem is in Illinois you pay taxes based on where you register the vehicle, NOT on where you buy it. The reason I know this is because I use to sell cars in DuPage county and had to charge people that came out from Chicago Cook County taxes. I also double checked this with other dealerships. So avoid their outright lies. Even if my car broke down right across the street I would have it towed to another place just to avoid And to answer Harry K's challenge. I just heard back from Flag Chevrolet. The confirmed that YOU PAY YOU OWN COUNTY TAXES. read more

We went here after finding a used vehicle that completely matched our needs. The experience was pleasant, until we went to pay. They would not accept a cashier's check, because we are in Wisconsin. Okay, we weren't pleased but we wanted this car. They wanted us to wire the money. That was going to cost anywhere from $25 to $75 dollars, according to our bank. We opted to give them a check, and just wait until it cleared. This was on a Thursday. They promised they would deposit the check the next day. They didn't deposit it until MONDAY. I'm at the moment still waiting for the check to clear, and have to return the rental car we have. This was all an insurance issue. And what do I get from them? Nothing. Not even an offer to pay for our rental for an additional day. Won't be going back to them. Edit: This is the response I received. And I want to address it. "Karen, First of all, thank you for your business. When you contacted us to place a deposit over the phone, we did explain that we can not release the vehicle right away if your down payment is a check from out of state and that is the reason why we asked you to wire us the funds if you wish to take the delivery right away. It is our company policy and this policy is to protect our business. We apologize if our policy has inconvenienced you in any way. I just authorized my manager to release the vehicle to you on Thurs which is a week from the date you dropped off your check. Please reach out to us for any further questions." First, I did not contact you to place a deposit. My salesman suggested it. And I absolutely understand why you wouldn't take a regular, personal, check. But you wouldn't take a CASHIER'S CHECK. It's the same as cash. It cannot be cancelled without bringing it back to the bank that initiated it. So don't act like the aggrieved party here. Muller's suggestion was that I do a "wire transfer". The cost for that was more than I was willing to pay, thus we wrote a personal check on a Thursday night, being assured that it would be deposited "first thing in the morning". It wasn't. It wasn't deposited until days later, thus holding up the process. And as far as authorizing the release of the vehicle, well that's just lip service, isn't it? The check cleared today - Wednesday. And Thursday was 7 days later - the time frame I had already been given, so don't act like you're doing me a favor. The very fact that you all won't admit you're in the wrong is reason enough to not do future business with you, and for me to advise others not to as well. read more

BUYER BEWARE!- This review is for the auto services provided at this location. My husband has been going here for his CrossTrek services for the last 8 years. We have assumed the services suggested to be fair and accepted them with no question asked. Over a week ago, the service mechanic let my husband know that one of his tires (less than 4 years old) needed to be replaced ASAP during routine air pressure check. He stated that the bead of the tire was damaged and not fit for driving. He quoted price of $130+ and asked if he had warranty. My husband decided to take it back to Sam's where he had got the new tires. Turns out that the bead had a slit on it which could have happened only if someone improperly tried to remove the tire while mounting or dismounting. In short, Subaru mechanic damaged the tire while doing the routine check and covered it saying we needed new tire. This blatant lie shocked us as we have spent thousands getting our car serviced here. We wonder how many times we may have been deceived. We got a call back from a rep who offered to replace the tire for free AFTER we had purchased the tire and got it replaced at Sam's. No offer whatsoever to cover our costs. We got a "My manager will call you" which we are still waiting for. read more

Muller Subaru - No other tires have this kind of damage. - Car Dealers Near Me - Highland Park, Illinois

we have purchased 3 cars thru Muller and it's always a painless, no pressure experience. we just bought our third car with the help of salesperson Marcus Bennett. I highly recommend requesting him for your next purchase. Very professional but not stuffy and no pressure! read more

My experience at Muller Subaru was nothing short of Five Star. Marcus Bennett made the buying experience stress free with his upfront and honest approach when discussing the vehicle. We made a connection early into our conversation and I did not feel he was a typical car salesman looking just to make the deal. He knew I was on my own in this car buying journey and he respected that I knew enough to research the car and get me through the buying process. After a short review, I made the purchase with confidence and knew that I could return if I had any issues. So far, Marcus has proven to be a man of his word and I appreciate that very much! read more

We began the search for our first Subaru about three years ago and we tend to do a lot of research before we step foot into a dealership. About a year ago, we visited several dealerships initially and a terrible experience at a neighboring dealer (not Muller!) caused us to put our search on pause. We reached out to a member of the Muller team who had been very helpful last year and set an appointment. The process was as easy as it could possibly be... we met with the salesperson, test drove a model that fit our needs perfectly, negotiated the price, and were out the door with a new 2021 Outback in less than four hours. My wife is extremely happy with her new car and I'm already planning to return to Muller in a couple of years when it's time to say goodbye to my car. Thanks, Marcus and the rest of the Muller team. read more

I had a great experience at Muller Subaru from the moment I walked in to the dealership. I was take care of by Marcus Bennett who took the time to listen to what I was looking for. The car wasn't going to be available for several weeks but Marcus kept me updated with text messages. When my car arrived, Marcus took the time to take me through all the features and introduce me to someone in the service department. The whole car buying experience was smooth and seamless and I now have a beautiful Crosstrek! read more

I absolutely love my new Subaru Legacy! The buying experience was very easy ( I hate shopping for a new car ) & everybody we dealt with were very helpful ! Thank You so much ! read more

Came here to get my passenger airbag replaced due to recall. Overall an ok experience. It was a bit of a hassle to get the vehicle in for a recall part replacement. Over the phone we were given mixed messages about when the part would be in, so eventually went in person to order the part after we've been told it was ordered twice and then told that it had not been ordered. In person they're very nice and they even offered suggestions for things that should be checked for an upcoming trip. There was no pressure selling here, and they said that if we couldn't get in elsewhere we could bring the vehicle to them even under short notice. Nice waiting room. Probably would come here if I need something fixed in a hurry and our other mechanic couldn't do it. read more

Muller Subaru - Waiting room with refreshments - Car Dealers Near Me - Highland Park, Illinois

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An update on my fiasco at Muller Subaru of Highland Park I had the business manager Harry K.msg me and now I see why the customer service at this location is so bad even the management try's to steer away from the customer concerns remember lead by example and you shrugging off the problem isn't going to go away the lack of quality of service at this location is not to go in noticed I warn all future customers of your shady service department your more in it for the money then the customers safety I'm testament you released my vehicle when it was unsafe to drive you doctored alignment specifications and released the vehicle claiming you test drove the vehicle knowingly knew the car was pulling to the right you service dept. not only didn't do a complete inspection prior to releasing the vehicle the is a complete failure of your service department. My car was taken to another location and there it was documented that the vehicle was left incomplete due to the service preformed at Muller Subaru of Highland Park parts lose bolts missing this is why they couldn't get the alignment done right claiming it was aftermarket parts seems like a easy excuse not to take ownership of your mistake but the pen is mightier than the sword so if I can deter 1 customer from using this location my job is done never will I use a dealership of this negligence again.... Unsatisfactory repair work is being done at this location... Previous Customer read more

I recently purchased a new Forester from Muller. I have to say that it was the best car-buying experience I have ever had, hands down. I got an online price, went in and test drove the car, talked to them about my trade-in, went back and forth a couple of times, to get what i wanted and made a small compromise on that aspect of the deal. Overall, I couldn't be happier! The visit to the finance office went smoothly and they didn't give me too much grief for turning down the extended warranties. They were very friendly and I didn't feel pressured or stressed out at all. I would totally go back and buy another car from them! Thank you, Alex, for making it so easy! read more

Having first talked to several other dealerships, I was relieved and pleased when I called Muller and got incredibly straightforward answers to my questions. I felt respected as a consumer and, even more, as a person, and couldn't be any happier about our new Outback and the dealership. read more