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Gregory Hyundai

2.7 (203 reviews)
Open 7:00 am - 8:00 pm
Updated 1 month ago

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3 months ago

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2 years ago

I love the service department. They always keep me informed what is going on with my Tucson to keep it going.

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1 year ago

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1 year ago

Had an issue that was ultimately resolved, took longer than I would've liked but that's life.

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1 year ago

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2 years ago

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4 years ago

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Ask the Community - Gregory Hyundai

Review Highlights - Gregory Hyundai

It was a surprise that the owner Greg came out of his office to introduce himself and personally thank us for our purchase.

Mentioned in 19 reviews

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Bought my 1st Lexus at this store 3 years ago, 2022 ES, best price out of 3 different Lexus stores,…read moregave me a very fair price for my trade as well, very easy negotiations, now let me tell you why this time next year I will only go to this dealership to purchase my next one, the Service Dept is amazing, Ray and /or Ryan(Service Writers) always treat me as if I'm family, fairly priced, cheaper than other Lexus dealers and mechanics are top notch !!!!!!!!!!! Mike Plueger

My husband and I had a wonderful experience purchasing an NX350 this week at Lexus of Highland…read morePark, IL. I did research and many positive reviews mentioned Carl Ritz - Master Certified Consultant, so we made an appointment to meet with him. Our positive experience with Carl lived up to the dealership's stellar reputation for exceptional customer service and zero pressure buying. Carl was very knowledgeable and thoroughly answered our questions. The entire process was seamless since you only deal with one person, the consultant/salesperson. After settling on the purchase of the car, we also met Daniel Pango, when discussing my trade-in (a 2015 Toyota Highlander which never had one problem in the decade I owned it). They are eager to buy used cars and gave us a very fair price. Lexus consistently ranks at the top for reliability and high owner satisfaction, making them the benchmark for quality. I'm excited to own a Lexus. In the rare event I may have an issue with my car, I have no doubt my experience with the Service Dept will be on par with our exemplary experience with Carl. I highly recommend Carl Ritz and Highland Park Lexus. You can tell this family business prides itself on cultivating long term relationships with their customers.

Genesis of Highland Park

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Outstanding Genesis GV70 Buying Experience at Genesis of Highland Park!…read more I recently purchased a 2026 Genesis GV70 2.5T Sport Prestige AWD, and my experience at Genesis of Highland Park was absolutely top tier. I had a specific configuration in mind , and although it wasn't readily available, Theresa went the extra mile by exploring regional and national inventory to help me track it down. I visited several Genesis dealerships during my search, but Highland Park truly stood out. From the moment I walked in, the atmosphere felt different -- warmer, more personal, and refreshingly low-pressure. Theresa's communication was exceptional: honest, informative, and always prompt. She patiently walked me through everything, including advanced features like Remote Smart Parking Assist and Highway Driving Assist, and explained financing options clearly. And let's talk about the dealership itself -- the modern glass building is absolutely stunning. The waiting lounge is bright, clean, and genuinely relaxing. One of my favorite parts? The huge glass wall overlooking the service bay, where you can see the technicians working on vehicles in real time. It's a small touch that shows full transparency and reflects the trust-based experience they provide. If you're looking for a Genesis and want a team that combines deep product knowledge, genuine friendliness, and a premium showroom experience, I can't recommend Genesis of Highland Park and Theresa enough.

.Very disappointing and stressful experience with Genesis of Highland Park involving my 2024…read moreGenesis GV80. I brought my vehicle in after a check engine light appeared briefly. By the time I dropped the vehicle off, the warning light had already disappeared and the vehicle was driving normally with no drivability issues. Despite the vehicle having less than 10,000 miles, Brian from the service department later informed me that there was fuel contamination and that I would be responsible for nearly $800 because it supposedly would not be covered under warranty. Later, Service Director Salman Syed changed the explanation and claimed the vehicle had up to 10% water contamination. However, no formal laboratory report, quantified testing documentation, or objective evidence was ever provided to support such a serious diagnosis. When I requested proof, I was only shown a photo of a test tube. I was later informed that the original fuel sample had been discarded, making independent verification impossible. Because the explanations kept changing and the diagnosis did not make sense based on the actual condition of my vehicle, I lost confidence in the dealership's diagnostic process and immediately retrieved my vehicle. I then took the vehicle directly to an independent repair facility where the fuel was drained and inspected in front of me personally. No water contamination was found, and I have photographs documenting the inspection process. The vehicle has continued operating normally. What concerns me most is not simply the proposed charge, but the lack of transparency, the conflicting explanations, the absence of verifiable testing documentation, and the dismissive handling of legitimate concerns after independent inspection evidence was provided. Even after escalating the matter to management, including Joey Gesualdo of Gregory Auto Group, the response I received was extremely impersonal and dismissive. Rather than seriously addressing the contradictions, lack of verifiable evidence, and the stress this situation caused, the dealership simply stated that its "position remains unchanged" and considered the matter closed without providing any meaningful explanation or sincere apology. Unfortunately, this experience significantly damaged my confidence not only in this dealership, but also in the Genesis brand overall. I strongly recommend that customers request complete documentation and seek an independent second opinion before accepting serious diagnostic conclusions from this dealership.

Gregory Hyundai - car_dealers - Updated May 2026

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