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    Porsche Exchange

    3.2 (73 reviews)
    Closed 9:00 am - 6:00 pm

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    Constantly an issue.
    Mark K.

    By far the worst car buying experience in my life. Purchased a certified used 911 under warranty. Engine light came on as I'm driving it home! Sales, owners, and service staff turned a deaf ear. Car was in the shop more than my garage. Car turned out to be a lemon even though the owner Mike S., insisted the car was like new with no issues. Had to escalate to Porsche North America who provided a nominal compensation for this dealers incompetence. Sold the car when a transmission leak developed. It was the last straw. Bottom line - buy elsewhere.

    Christina C.

    I don't overreact when I say that Porcsche Exchange has the BEST customer service ever! Seriously it is one of the best experience from all Car salons in US. From the moment you step in they will greet you with a smile and right away you will get your SA ( sale assistant). Steven was our assistant and I loved the way he managed all our questions and ideas and suggestions. Very knowledgeable and very polite. He made me make thinking about some options with Porsche and I love that. He has a spirit of a true salesman. He will makes you feel more than welcome. Btw they have the best coffee bar that you will ever have in US. I kid you not. Best coffee ever! All employees are very polite, great energy and we had some good laugh there. Overall 10 star's experience

    Waiting for the electric one.

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    1 month ago

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    6 months ago

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    1 year ago

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    1 year ago

    Wonderful service, very smooth process of buying a car, the best car buying experience in my life. Highly recommend

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    2 years ago

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    4 years ago

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    1 year ago

    Business owner information

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    Zachary H.

    Helpful 2
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    4 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    Condescending, rude, and unhelpful service department. I would avoid bringing your Porsche to this dealership at all costs.

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    4 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    12 years ago

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    3 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    Outstanding service standard and great new facility. New loaner cars & quick turn times. It's Porches. Top notch!

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    4 years ago

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    9 years ago

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    5 years ago

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    11 years ago

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    5 years ago

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    12 years ago

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    5 years ago

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    17 years ago

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    4 years ago

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    18 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Porsche Exchange

    Review Highlights - Porsche Exchange

    5 hours away from Porsche Exchange and Nick and I were able to do the entire deal over the phone and internet.

    Mentioned in 7 reviews

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    Bought my 1st Lexus at this store 3 years ago, 2022 ES, best price out of 3 different Lexus stores,…read moregave me a very fair price for my trade as well, very easy negotiations, now let me tell you why this time next year I will only go to this dealership to purchase my next one, the Service Dept is amazing, Ray and /or Ryan(Service Writers) always treat me as if I'm family, fairly priced, cheaper than other Lexus dealers and mechanics are top notch !!!!!!!!!!! Mike Plueger

    My husband and I had a wonderful experience purchasing an NX350 this week at Lexus of Highland…read morePark, IL. I did research and many positive reviews mentioned Carl Ritz - Master Certified Consultant, so we made an appointment to meet with him. Our positive experience with Carl lived up to the dealership's stellar reputation for exceptional customer service and zero pressure buying. Carl was very knowledgeable and thoroughly answered our questions. The entire process was seamless since you only deal with one person, the consultant/salesperson. After settling on the purchase of the car, we also met Daniel Pango, when discussing my trade-in (a 2015 Toyota Highlander which never had one problem in the decade I owned it). They are eager to buy used cars and gave us a very fair price. Lexus consistently ranks at the top for reliability and high owner satisfaction, making them the benchmark for quality. I'm excited to own a Lexus. In the rare event I may have an issue with my car, I have no doubt my experience with the Service Dept will be on par with our exemplary experience with Carl. I highly recommend Carl Ritz and Highland Park Lexus. You can tell this family business prides itself on cultivating long term relationships with their customers.

    Gravity Autos Chicago - Me and my new car

    Gravity Autos Chicago

    (27 reviews)

    From the initial call to all follow up questions during and after purchase, April was there for us…read moreevery step of the way. Kind, courteous and always going the extra mile for her customers. We live out of state so she made videos of the car and also pics that werent on the website just so I could get a better feel of this sweet ride. I've never met anyone in sales that was more driven and customer oriented than April. If you go to this dealership please ask for her. She made the process haggle free and made our family so happy with the our new ride. What can I say other than she's amazing!!!!! Thank you for all you did for us April!! Love, the Baybrook family

    They sold me a bmw 2022 with 35% brake pads at 22k miles after I drove 6k miles at 28k I now have…read moreto spend $1600 for brakes!! They offered to do me a favor and pay $1400! This is my 2nd time purchasing a car from Gravity Auto the other time in Atlanta and my water pump needed repair. Buyers beware! 35% BRAKE WEAR IN THE REAR!!!!!!!! FROM AUGUST 2025 to MAY 2026 that's NOT ALOT OF DRIVING BE HONEST! On top of that fact I had to beg for a half of tank of gas upon purchase !!! I STILL have my Audi Q5 that I purchased from Gravity Auto Georgia in 2021 I understand the difference in maintenance and repair!!!!!!! So very kind of you to reply on Mother's Day would you let YOUR Mother pay over $50k for a vehicle after 6k miles she comes for service and then let her drive car a hour away with failing brakes ??????? Thank you

    Porsche Exchange - car_dealers - Updated May 2026

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