I recently worked with Nick Kopp at the Porsche Exchange to find this beautiful CPO Macan S, I am…read moresuper happy with the car, it was a great price, it was so easy and painless through the whole buying process! Thank you again to Trevor and Nick, I am looking forward to hopefully buying more Porsches from them in the near future!

UPDATE: Now the PORSCHE EXCHANGE has perjured themselves in writing by stating they "TOLD ME TO NOT…read moreCANCEL PAYMENT BEFORE" the sale of the car to them!!! I Of course, I have the email where they stated "TOTALLY FINE" with not making payment. Golden rule: Once a BUSINESS MAKES A BOLD-FACED LIE, they have zero credibility, and THE PORSCHE EXCHANGE IS THE POSTER CHILD FOR DEVIOUS BUSINESS TACTICS! I have purchased $600,000 in new Porsches in the last 5 months, and this is the worst dealership I have crossed paths with! BE WARNED! If you follow the "RIP OFF REPORT," YOu will see the factual lies they have presented.

## 82-Day Registration Failure, Legal Exposure, and Total Management Abandonment…read more I purchased a new 2025 Lexus RX 500h from Lexus of Highland Park on April 15, 2026. While the sales associate handled the initial showroom transaction politely, the post-sale administrative handling and upper-management conduct fell completely below basic industry, legal, and consumer standards. **Improper Plate Transfer:** At delivery, dealership staff transferred and mounted my Nebraska personalized plates ("J STYLE") onto the new vehicle. They assured me this was legal, despite my explicit objections that the plates belonged to my trade-in vehicle. **82-Day Loss of Legal Use:** Due to administrative mishandling and an original title reportedly lost in transit, the paperwork did not arrive until late Friday, July 3, 2026. Because of the holiday weekend, the vehicle could not be legally registered until Monday, July 6, 2026, depriving me of lawful use for 82 days. **Dismissive Management:** Sales Director Julio Gomez characterized an 82-day delay as "normal" and recklessly advised me to simply "show a police officer the bill of sale" if stopped while driving across state lines. **Documented Financial Losses:** Operating out of state with mismatched registration created serious legal, citation, and insurance risks. I was forced to cancel a planned road trip, incurring $1,800 in nonrefundable airline and travel expenses, while continuing to pay insurance and monthly loan installments on a vehicle that had to remain parked. **Broken Executive Commitments:** Mr. Gomez acknowledged the failure and promised a goodwill compensation package once the paperwork arrived. After the paperwork was received on July 3, Mr. Gomez, Director Julian Keller, General Manager Benjamin Nusinow, and Owner/Dealer Principal Alan Nusinow ceased all communication. They refused to answer calls, return emails, or honor their commitment. A luxury-car buyer should never face months of legal vulnerability, out-of-pocket financial damage, and complete abandonment by ownership once the funds have cleared. This matter has been escalated to Lexus Corporate and formally submitted to the Illinois Attorney General's Consumer Fraud Bureau. Buyers--especially out-of-state customers--should exercise extreme caution before trusting this dealership's administrative office and executive leadership. -- Jerry E. Johnson

Hypothetically, if I was a member of the Nusinow family, I would be removing a few members of my…read morestaff this week. Wayne Phillips sent me a deposit link to reserve a Lexus LC on July 2nd. Conveniently, for him, he informed me at that very moment that it was being marked up $10K for inexpensive sealants and a half body PPF job. I asked him if we could negotiate to include a full body PPF as this was a collector's item. He went silent on me and sold it from under me. I think arithmetic is not his forte, as that would have added more margin for them. Bless his heart. Thank the universe that he's not in the finance department ;) Lexus corporate would agree that this is not Omotenashi, no matter what 'master' certification he claims to have. Demerit number one. I wrote to a sales manager, Kevin Bennett, to assist me. I explained what had happened, and was told that management would assist me from here. Kevin told me that he had two LC's inbound, neither reserved, and that the policy would be to begin taking offers on these as soon as they arrived in Chicago. I have recorded calls on all of this. Maybe this can be some weekend listening for their GM, Benjamin, on how to not run a business. Ray would certainly have done things differently. Kevin told me that all offers would be considered, even though I had already been promised a unit with my previous deposit link. He told me that they wanted to look at local buyers (I have a residence near Bartlett), and that a trade-in would be important (and luckily, I had a 2024 Lexus to offer up as tribute). For weeks, I would not be able to reach Kevin. Voicemails. Emails. Asking staff to put him on the phone. If things couldn't get more unprofessional, Kevin pawned me off on Mike Afanasyev. I politely declined to engage Mike, as I had spent hours already with Kevin. He had assured me that I would be able to place my offer once the LC arrived in person, and that he would assist me here on out...right?! Oh, Kevin. You're special. When I finally got Kevin live on a call last week, I told him that it had been confirmed to me that the car had arrived. I needed the appraisal done on my 2024 Lexus in order to submit my written offer on the LC. This was all presented as a formality, and I was happy to go along with it. I got him the VIN and a dozen photos of my car same-day since he suggested that we do it over email instead of in person in their dealership last Friday. Demerit two for ignoring me for the last five days, Kevin. If management can't tell a transparent and honest story, they shouldn't be have their position. I've managed teams from 5-500, and you would never last a week at one of my companies. It all makes sense now as to why you wouldn't meet me last week. You couldn't look me in the eye to tell me what you had done. To nobody's surprise, Mike Afanasyev texted me today, to tell me that the LC had sold. In the spirit of being a stereotypical car salesperson, lacking tact on all fronts and in desperate need of any commission, he tried to get me to buy a 2022 car that I've never once expressed interest in. Yuck. Demerit number three. You know what they say about three strikes and being out: Lexus of Highland Park is out of touch, out of ethics, and out of a five-star review. I expect some Android response from them, because they are a heartless and mindless operation. So let this factual recap be a cautionary tale to anyone considering a purchase or lease from Lexus of Highland Park: don't do it. Take your money to McGrath or Fields. You'll be so happy that you did. You can't teach someone to live with good character. It's a personal choice, and I haven't met a single individual from this dealership with any. RIP, gents.

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

The car buying experience can be stressful and down right intimidating but Marquardt makes it…read moreseamless, relaxed, and so pleasant. I messaged ahead with what car I wanted to look at (yea, I was worried about the dreaded online bait and switch). I was contacted by a sales rep who let me know it would be ready for me to test drive. I got there and wouldn't you know it, it was washed, ready and waiting up front. The exact car. I met the most wonderful, friendly, knowledgeable, not pushy and not in the slightest bit the stereotypical cheesy car sales person. Deanna was AMAZING. We went for a drive and it was more like riding around with a friend. We got back and paperwork stuff simple. Everyone bent over backwards and was so straight forward. There wasn't any of the hidden dealership fee games or the "oh yea, and then..." driving up a price. I never felt any pressure to get pushed into anything out of my price range. Deanna and the team here are top notch. If you're thinking of a new car, come check this place out.

I was truly steered by God to this dealership. I am now a customer for life. I found them while…read moresearching for a new Hummer ev on the GMC corporate website. I can with great confidence declare that Marquardt GMC and their entire team are truly the pinnacle of what they advertise "Expect, honesty, integrity and transparency." Frankly, in their quest for professionalism and value for the customer they exceed all expectations. I say this after a lifetime of experience in buying cars as I approach age 70. Please know it's a smaller, family run type businesses. Note that is has successfully been in business since 1950. That is a testament that they are truly best in class at all that they do. The buying process always seem long, but they go through the effort to make you feel at home, address every concern with care and consideration and make the process comfortable and enjoyable in contrast to the adversarial approach others often take. My wife and I genuinely appreciate the blessings to have found this place, the people, and so happy with our new GMC Hummer Pickup. I can't speak highly enough about Dave (Sales Mgr) and Tim M, Sales Associate. Thank you very much for the experience, the vehicle and all of the continued support.

Got my 2011 BMW 128i this weekend... so far so good great buying experience Valerie and Eli were…read more great so if you are looking go see them... tell them Jordan sent you...maybe I will get a free oil change in the future..

I did really appreciate the car buying experience at Carneed - they did a great job of getting me…read morein and out without a lot of up-selling or other nasty dealer tactics I despise. And after the purchase I was told I was now a member of their family! They made me feel like they would help me with anything I needed, including any follow up service. However... Within a few weeks of buying the car, it felt like I was constantly driving on gravel. I made an appointment at Carneed to have it checked, and on the day I came in (and not before I drove the 45 minutes to get there...) they told me they were charging me $150 to diagnose the issue. "Family" charges $150 to check the problem?!? I declined and took it to another repair place (who did not charge a diagnostic fee...) that found the tires were all within the range of needing replacement with one being the source of the issue - a tire that had the belts separating. They also found that the brakes were out of spec and needed to be replaced (after the sales person told me Carneed ALWAYS replaces any wear component if it is less than 75% or less than new spec). In the end - the replacement of those wear items significantly increased the overall cost of my car, making the deal a several thousands of dollars more than I'd thought. But I am very grateful the finance manager was able to save me some money when he found financing a bit cheaper than the credit union had offered. I'm sincerely hoping Carneed does a better job of both pre-sales servicing and more "family" style after sales courtesy to their new car buyers. They would rate at 5+ star if they would just make those two minor adjustments.

My mom been coming here instead of our family friends dealership,the last few years. The quality…read moreservice at the other place is gone downhill overtime and the loyalty has as well. My mom met Michelle in Quick Lane and she's been a godsend to our family. If you know anything about my mother, you know, she'll either be late to her own funeral or to busy to attend, she'll have to cancel and reschedule. It's a good thing mom doesn't gamble money cuz that girl time gambles like an addict, and loses every time!!! I'm still in therapy being the last one picked up from school after practice. All joking aside though with mom's unpredictable schedule and last minute changes, Victor Ford but especially Michelle in quick lane has been extremely accommodating and on point with my mom's three work vehicles. She gets us in and out like ninjas with no BS and outstanding customer service!

It's going to be a heck no from me. I called about a car and was told that it was "being detailed"…read moreand that I couldn't see it until later. They took my information and promised to call as soon as it was available. I rented a car and prepared to go (probably to buy the car.) I wanted to make sure I was first. I called to check on the car and was told it was sold "20 minutes ago." Okay, fine, whatever... Later, they called me back "I have an inquiry from this number but it's not attached to any car! What can I help you find?" Oh...pulllleeeeesssse..... nobody believes you. I mentioned the earlier events. "Oh, there was a deposit on that one." 0/10

My experience with Muller could not have been better, from Ricky and Randy to Luke and Dave their…read moreentire staff is phenomenal. I purchased a used car but they never made it seem like I deserved less because it was used Their caring and understanding is unmatched in any other dealership I've dealt with I would highly recommend anyone to Muller Subaru Volkswagen

JUST.. DON'T.. DO.. IT Family's been coming here for 15…read moreyears, but no more. They are every stereotype of a "stealer-ship". Everytime you come in for an oil change they tell you about yet other very expensive things you "must" do. If you dare to ask a question, they say you will face "terrible" consequences if you don't listen. And if there's a problem, of course, it's all the customer's fault. Run, don't walk.

I recently purchased a 2007 Saturn Sky from Mr. Fabian and Route 41 Budget Auto…read more Mr. Fabian was incredibly transparent with the sale of the car as well as the condition of the car. Mr. Fabian took videos of the car while he was driving it as well as taking numerous photos of the car! Why? Because I live in Las Vegas and Route 41 is in Illinois. Mr. Fabian has contacted me a few times as well to make sure that the car is running efficiently, and he even gave me a rundown on the issues that they repaired before putting the car on the market. 100% Excellent Service, trustworthy, reliable, friendly, transparent, and I thought a fair deal on the car. Mr. Fabian treated me like I was a friend and he wanted me to get the car that was right for me!

To anyone looking to buy a good or better than good used car in great condition both inside and out…read morewith relatively low mileage (depending on the year of the car), Route 41 Auto is the place to go. This is a small dealership, family owned ... not a fancy show room, no pushy sales people just nice friendly honest people like Peter and the owner Fabian. They have a broad selection of very good to excellent quality condition used cars. I have driven south, north and west of Chicago as far as 50 miles to look at cars I was interested in. I was disappointed when many a car did not match the photographs that were posted. I found my Honda CRV through browsing CarGurus which directed me to Route 41 Budget Auto. The photos of the car, over 30+ were beautiful, pristine, spic and span clean, inside and out, it looked like a brand new car! I immediately called to check availability and drove out to look at it. I went with a friend we drove around the lot checking out several cars and were very impressed at how impeccably well maintained, detailed, taken care of and presented these cars were! I took the car out for a long test drive. Came back and put a deposit down to buy. I came back the next day to finalize the deal. Fabian was great, patient and answered a lot of my questions. He told me the maintenance that was done before posting the car for sale and went out of his way to help me with some minor concerns. I was happy that there was no corrosion or rust deterioration. He shared that he likes to get a lot of his vehicles from southern states as they are not damaged by snow and salt due to the harsh winters we have in Chicago. He also has a high standard in his check list in what he wants and does not want when buying his vehicles. I brought the car I bought to my mechanic to check everything out and test drive it. He called me to come get it and said... "I got a gem of a car inside and out, there is nothing that needs attention right now and she drives beautifully." To anyone reading this ... if you are looking to buy a good sound reliable used car... Route 41 Budget Auto is the place to go and Fabian is the guy to talk to! He's the real deal, friendly, honest, genuine and just a really nice guy! You can be assured that you are getting a good reliable car. Thank you Fabian! Kathy M.