I've been going here for service since I purchased my corvette at Shepard Chevy. They keep you…read moreupdated. Dealers are always a little more expensive. The only real knock I have is that parts like brakes and butteries aren't always in stock. It could be because my car is 23 years old. I don't know.

I rarely leave negative reviews, but my experience with Kunes Lake Chevrolet in Lake Forest…read moredeserves one. On Monday, July 27, during one of the worst storms in the Midwest, I visited the dealership to purchase a 2018 Nissan Sentra listed for $5,000. I test drove the vehicle, decided to buy it, and was ready to complete the purchase. Unfortunately, the dealership lost power due to the storm, making it impossible to finish the paperwork. I waited for about an hour before leaving because there was still no power. The following morning, I stayed in contact with my salesperson, Hashem, who informed me the dealership was still without power. We agreed that I would return Wednesday after work to complete the purchase. Then, just five minutes before I got off work on Wednesday, I received a call informing me the car had been sold to someone else. This is what makes the situation so frustrating. We communicated on Monday, Tuesday, and Wednesday, and at no point did anyone place a hold on the vehicle, even though I had already test driven it, committed to purchasing it, and the only reason the sale wasn't completed was because the dealership had no electricity. A simple "sold pending" sign or a hold for a customer who was actively working with the dealership would have shown basic professionalism and respect. Instead, I wasted multiple days, rearranged my schedule, and got my hopes up for nothing. I left feeling misled, disappointed, and completely undervalued as a customer. Unexpected circumstances like a power outage aren't the dealership's fault. However, how they handled the situation afterward absolutely was. Customer service is about communication, follow-through, and doing right by people. In my experience, Kunes Chevrolet failed on all three. I will not be returning, and I cannot recommend this dealership based on how my purchase was handled.

Highly recommend Tim (salesman)! He was very patient and very attentive. Thank you, Tim!read more

UPDATE: I took three weeks to update this experience, since that is how long it took them to get…read moreback to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer ********************************************************************************************************************** I had a terrible experience with Honda of Libertyville and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the car, it had carpeted floor mats and sunroof covers in the trunk. During the financing process, the dealership took the car to "detail" it. When I got home later that day, the floor mats were gone. My son reached out to our salesman, **Timothy Koszczuk**, about the missing mats, and his response was dismissive -- suggesting we "check the we-owe." There was no "we-owe"; the mats were in the vehicle when we bought it, and the dealership misplaced them. I then spoke to the sales manager, **Zeeshan**, who said he'd look into it but never followed up. After that, I emailed the new general manager, **Jason Bulthuis**, on April 1st, 2026. He didn't reply until I called him on April 3rd, 2026. To his credit, he apologized and agreed the situation wasn't handled properly. Jason said he'd have his used-car sales manager, **Daniel Raba**, take care of it, and even offered to buy a replacement set near my home rather than making me drive back. That sounded great -- until they both stopped responding entirely. GHOSTED AGAIN It's now been well over two weeks, and I've received zero communication despite further calls and emails. Every person I dealt with there has failed to follow up or take responsibility (over a lousy set of $150-$200 car mats on a $45,000 car). Once they make the sale, it seems customer service stops completely. I'll never buy from this group again. Do yourself a favor -- take your business somewhere that values integrity and follow-through. Honda of Libertyville has shown me they do not. I hope the owner of Honda of Libertyville (Murgado Automotive Group, led by CEO Mario Murgado) sees this and knows who he has working for him. Absolutely pathetic !!! Tarnishing his trusted name over a few hundred bucks. Just wait until I pay to have a Blow Up Rat placed outside on the sidewalk protesting on a Saturday, how crappy the service is. I wonder how many deals will turn away. Well over $200 worth, I'm sure. The End - One Angry Customer

I have been extremely impressed with this dealership. And I HATE car dealers. But from pre-sales,…read moreto sales/negotiating, to the finance guy, to dealing with a post-sales issue I had - these guys have been awesome. It's one of the only times I've dealt with a dealership where I have felt I've been treated honestly and fairly and that I was an important customer. They were totally transparent and up front with their pricing. If you are shopping for a Kia, definitely go see Classic Kia in Waukegan!

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did…read moreon February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call!

Brought my 2020 RR Sport in for check engine light.. My service advisor was Lee Brownstein. Lee was…read moresuper professional and friendly. Great communication throughout. They fixed the needed areas and the car came back home the next day. A few days later, the check engine light went back on. Lee quickly found a service car and took my car back right away. They ran diagnostics with no luck on what was wrong. He asked if they could keep the car for a few more days to see if they could locate the problem. They kept me updated with phone calls and text messages as they ended up keeping the car for another 5 days. Turns out there was a mouse that chewed through some venting and built a home under the wheel well. I'm thankful Lee stuck with it and was committed to finding the cause of the problem. Thank you!!

They used to be a five star and then at the end of last year it all went down hill…read more They do not detail the cars anymore during service (even though they're supposed to), I thought this might be a COVID19 cut back due to staffing etc. was told very rudely that it was not a cutback and that it's that my car was too dirty. It is not. They let their talented staff members go and some of the older male staff members are very rude and condescending to the customers. The female staff members have always been very polite with me.

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

Reliable, honest dealer that only has quality cars on the lot, regardless of whether the vehicle is…read morein the low or high price range. Have purchased 5+ vehicles for self, family or friends and all have been reliable and fairly priced. Would never buy a used car from any other dealer, and look forward to my next purchase. Buy with confidence from Executive Motor Carz.

Arsh and Matt did an amazing job. In the beginning there was a problem with my credit union and the…read moreloan was stalled for at least 3 weeks until I finally move forward and got approved with another CU, he patiently waited for me during that period without asking for a deposit and guess what! Once the loan was approved, he shipped out the car to me without even received the cashier's check! I mean who does that to a stranger? He made me not wanting to buy any car from any other dealer ever again and I'd definitely come to him for my future vehicles. Oh and the car is super clean~

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

Just purchased my second car from Brian and the guys at Jack-son…read more The Honda dealers used car prices were too high but Jack-son got me what I wanted at a good price. Thanks again for all your help!