WHAT A RELIEF to find an autopart place I can trust. As a younger woman who doesn't know anything…read moreabout cars, it's just all-around crappy whenever I'm trying to get something fixed. I'm constantly feeling jerked around or being made to feel like I need something I probably don't and it causes a ton of anxiety for me- I've even gone so far as to bring a guy with sometimes so I don't get hassled. However, twice over the course of the last 2 months each of my LED headlights went out in my Rogue, which according to Jiffy Lube were a) not a part they carried b) really expensive and c) needed to be replaced at the dealership because of the place the lights are located, which apparently are extremely hard to get to without diassembling parts of my car. I called my dealership the time the first headlight went out and they told me it would take a week to get the part and then it would cost $220 to replace ONE HEADLIGHT. Is that insane?! I don't drive a benz guys- its a 2010 Rogue. Lets cool it on the $220 light bulb. So I went to O'Reilly and not only did they sell me the part for $90 but they replaced it for me FOR FREE. Then just the other day the OTHER headlight went out. AGAIN, I show up at O'Reilly, and even though this headlight was buried by my battery and a bunch of other car things (sorry, that's what they look like to me), Steven was MORE than willing to spend AN HOUR taking everything out of my car, getting the light installed and all put back. By the way its winter out. He did this outside. For me. For free. I'm blown away! I could not be MORE GRATEFUL to these guys for saving me the hassle of making a repair appointment and saving me HUNDREDS OF DOLLARS over going to the dealership. And each time, they're motivated to help me with a smile. I am so glad to have found an auto part place I can trust. Thank you SO MUCH Steven and crew! Hopefully I'll never have to come back, but if I do I know I can count on amazing service and a fair price.

Christine is amazing. Great customer service. And recvommended a mechanic. Gave me all the…read moreinformation and even called the people herself. Unbelievable Customer Service so I'm here now and they're doing a diagnostic check. Hopefully that's all we need is something minor instead of the super expensive $2000 bill Chevrolet gave us Rick and Libertyville Chevrolet is awesome so helpful I would definitely, recommend talking to him if you need any service is great thank you, Rick. He gave me a detailed description of what needs to be done..

Mike the owner was very helpful and knew exactly what part I was looking for. Definitely recommend…read morethem!

From the owner: Performance auto shop in gurnee. Great customer service and strive to satisfy our customers needsread more

Vehicles just bring problems for me. My battery light kept coming on, saying I needed to change the…read more battery, so I drove to Advance Auto Parts to see if they could help me. The employee came out and did the battery test, and it turns out my battery was on its last leg. The employee helped me choose the right battery for my van and was able to install it. Took a little bit of work, but the job got done. I love that they can do that service right then and there. Much cheaper than going to my dealership and finding a time to get to the dealership since they were booked out until the following week. They provide other quick services, which is nice when you need a quick fix.

I needed a new battery, my car died so I got a jump and headed over to advance. The man sold me a…read morebattery and provided me a military discount. He then offered to put the battery in my car. My car was very difficult to put the battery in, but the employee maintained his professionalism even though the car gave plenty of trouble. Needless to say, he completed the task and was great and kind and professional. I recommend this location based on the customer service!

Great guys to deal with been buying from her over 20 years, you won't be disappointed. Usually deal…read morewith one of the owners Steve, they have good prices and if they don't have what you need they can find it at another yard and have it in a couple days usually. Definitely recommend them!

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

Every time I come here the customer service is top tier!!!!!! They always try to help me out with…read moremy car's issues. appreciate their service.

This Mickey Mouse ran store has got to be the laughing stock of all wanna be mechanics parts…read morestores. From the disrespectful "manager" if that's what he wants to call himself. I truly believe any one of these positive comments are false and made up or paid for. To the "manager" mocking my disability, to him then mocking my branch of service. He clearly has never nor could serve a day in his life. So disappointed in the lack of customer service, and if that's what they putting in manager positions they need to reevaluate their policies and manger placement or hiring.

Solid real people giving a decent price. I went there for a quick repair and they did it while I…read morewaited.

Really good guys with honesty and integrity ...fair prices knowledgeable staff really good guysread more

Ken was excellent to work with. He diagnosed our problem and fixed it perfectly. We were on a…read morebusiness trip and he got us on our way in record time. We were very grateful. Highly recommend! (Volvo XC90)

Fantastic! Ken and his staff really take care of you! Had alternator placed. Was able to…read moreschedule appt, have work done and out in same day. I left with the feeling they actually cared about their work and about me as a customer. No other hands will touch my S60R. Top shop, good pricing, but more importantly, they are there to connect with you as a customer. You will not be disappointed.

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

Manager manny was very professional, helpful and quick when installing my led lights for my Subaru…read moretoday, I will definitely be making this my go to parts store from now on.

I called this AutoZone to confirm if they could install a new battery first thing in the morning…read more I was connected with Abraham, who answered the phone very courteously. He advised me to come by so they can take care of my vehicle. When I arrived, I was greeted by Abraham, and he immediately assisted me. He was able to help me select the proper battery for my vehicle, and install it in a timely manner. I understand that this is standard in their duties, but Abraham went above and beyond, was very professional and helpful.

Disregard the negative comments on here. This is the first gas station / car wash that has…read morecompelled me to write a review for all the best reasons. I came in and saw the "free vacuums" and wanted to quickly vacuum out my car before getting gas. I actually had zero intention of getting a car wash but after pulling up and spending about 20-30 min detailing my car with all the extras (all purpose cleaner and towels, scent, air gun, glass cleaner) and a vacuum that was the strongest suction I have ever seen, I felt guilty just using the freebies and decided to get a wash. Car wash is affordable and they have a monthly plan that also allows you to get your to 30 cents off / gallon of gas. The $10 monthly car wash pays for itself in gas if you fill up weekly. On top of all that, the car wash attendant came out when he saw me pull my mats out and offered to wash them for me unprompted. He even gave me a free towel. On top of that there is a very clean Dunkin inside the gas station and a "taco pros" that far exceeded my expectations for a gas station taco spot. Needless to say, I would drive the 15 min from my house weekly to stop here. Overall great experience.

What started as a wonderful experience ended in disappointment…read more This wash has a lot going for it: affordable memberships, a quick system that usually just requires your license plate, and small touches from employees like a smile, a cloth, water, or an air freshener. For the most part, it provides everything you need to keep your car clean inside and out. Unfortunately, my experience went downhill. The license plate reader failed on nearly every visit, causing repeated delays at the entrance. A helpful employee once provided me with a windshield sticker to fix the issue, but I explained I don't put stickers on my windshield for safety and aesthetic reasons. That understanding allowed me to keep coming back and even recommend the business to others. The problem began when a newer employee saw me use the sticker, printed and kept my receipt, and gave me the impression I was being checked up on as if I had done something wrong. When I asked why, I was told in so many words that my setup wasn't acceptable and that they would "verify" things. Instead of resolving my concern, it escalated into an uncomfortable argument. Calling to speak with a supervisor didn't help either. I was connected with another employee who, when asked if they were actually the supervisor, replied with "more or less." Overall, what had been a business I promoted and enjoyed has turned into one I can no longer recommend. Miscommunication, unprofessional handling, and the lack of respect for loyal customers overshadow the positives.