We are storing a car for the winter and my gps wasn't sure where to take me. Luckily, I had been…read morehere before so I was kind of familiar, although I was a bit confused by all the Mercedes vans outside. They'll wash the car and keep it in a climate controlled space until the spring. See you then!

I purchased a used Mercedes Benz S class from Knauz. During the time of purchase I inquired about A…read moreand B service. The Sales Associate inform me that I have an A and B service package available for use. Six months later I used the A service they offered. Now it's time for me to get service B. I called the service department and they said they don't see B service available for me. The service department suggested I contact the Sales Associate and receive clarification. The Sales associate stated, "We gave you B service prior to you purchasing the car!" I stated, that wasn't communicated to me, what was communicated I have available A and B service. So I requested to speak to the manager. The manger stated the same, the B service was already provided and included when you bought the car. "If you don't have it in writing," "I can't do anything for you." "Would you like to buy the service package?" I politely got off the phone with major disappointment. Recognizing Knauz service after purchase is unethical. I would recommend purchasing a vehicle from another Mercedes Benz Dealership. Where you know the level of service will be provided after you purchased their vehicles.

Always fixed what needed to be fixed and nothing else. Waiting area is great and the wait time is…read morevery short

I was in contact with this dealership regarding a 2022 Tesla Model S (36k miles, black) that was…read moreadvertised to me at around $41,321 (I have proof of the listing). The salesperson was very professional and helpful throughout the process -- no complaints about him. However, after collecting my personal information and running my credit, the dealership increased the vehicle price by $4,000-$4,500, bringing the deal close to $45k-$47k. This is completely unacceptable. They ran my credit, created inquiries, impacted my score, and did not honor the original advertised price. I am not pursuing this legally, and I am already in the process of purchasing a vehicle elsewhere, but this kind of practice is misleading and unethical. Because of that, I do not recommend this dealership.

UPDATE: I took three weeks to update this experience, since that is how long it took them to get…read moreback to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer ********************************************************************************************************************** I had a terrible experience with Honda of Libertyville and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the car, it had carpeted floor mats and sunroof covers in the trunk. During the financing process, the dealership took the car to "detail" it. When I got home later that day, the floor mats were gone. My son reached out to our salesman, **Timothy Koszczuk**, about the missing mats, and his response was dismissive -- suggesting we "check the we-owe." There was no "we-owe"; the mats were in the vehicle when we bought it, and the dealership misplaced them. I then spoke to the sales manager, **Zeeshan**, who said he'd look into it but never followed up. After that, I emailed the new general manager, **Jason Bulthuis**, on April 1st, 2026. He didn't reply until I called him on April 3rd, 2026. To his credit, he apologized and agreed the situation wasn't handled properly. Jason said he'd have his used-car sales manager, **Daniel Raba**, take care of it, and even offered to buy a replacement set near my home rather than making me drive back. That sounded great -- until they both stopped responding entirely. GHOSTED AGAIN It's now been well over two weeks, and I've received zero communication despite further calls and emails. Every person I dealt with there has failed to follow up or take responsibility (over a lousy set of $150-$200 car mats on a $45,000 car). Once they make the sale, it seems customer service stops completely. I'll never buy from this group again. Do yourself a favor -- take your business somewhere that values integrity and follow-through. Honda of Libertyville has shown me they do not. I hope the owner of Honda of Libertyville (Murgado Automotive Group, led by CEO Mario Murgado) sees this and knows who he has working for him. Absolutely pathetic !!! Tarnishing his trusted name over a few hundred bucks. Just wait until I pay to have a Blow Up Rat placed outside on the sidewalk protesting on a Saturday, how crappy the service is. I wonder how many deals will turn away. Well over $200 worth, I'm sure. The End - One Angry Customer

They do the same routine diagnostic, not really listening to the customer. Told us everything was…read morefixed, same problem happened again with our electrical system a few weeks later. Rather than listening to us they told us nothing was wrong.

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did…read moreon February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call!

4/6/2025 I contacted classic Kia in Waukegan to test drive and possibly purchase a vehicle they…read moreresponded back via email and call said that the vehicle was available 4/7/25. It was on the lot then I received a call April 7 at 9AM from Alex telling me that the vehicle was available and that I can schedule an appointment at 2:30p to come in and test drive it I arrive at the dealership at 2:30p. Alex wasn't there and the vehicle wasn't there. Supposedly it's in route to the dealership sometime next week and if that's the case, why she didn't say that when she called me this morning So now they're trying to offer me a different color vehicle than what was supposed to be sitting at the front door ready to test drive and possibly purchase. This is by far the worst experience ever at a dealership just lost a good customer. GLAD I Walk away from a Scam !!

Brought my 2020 RR Sport in for check engine light.. My service advisor was Lee Brownstein. Lee was…read moresuper professional and friendly. Great communication throughout. They fixed the needed areas and the car came back home the next day. A few days later, the check engine light went back on. Lee quickly found a service car and took my car back right away. They ran diagnostics with no luck on what was wrong. He asked if they could keep the car for a few more days to see if they could locate the problem. They kept me updated with phone calls and text messages as they ended up keeping the car for another 5 days. Turns out there was a mouse that chewed through some venting and built a home under the wheel well. I'm thankful Lee stuck with it and was committed to finding the cause of the problem. Thank you!!

They used to be a five star and then at the end of last year it all went down hill…read more They do not detail the cars anymore during service (even though they're supposed to), I thought this might be a COVID19 cut back due to staffing etc. was told very rudely that it was not a cutback and that it's that my car was too dirty. It is not. They let their talented staff members go and some of the older male staff members are very rude and condescending to the customers. The female staff members have always been very polite with me.

10 STARS IF I COULD…read more I am writing to share an account of our truly exceptional experience during a recent vehicle acquisition at Karl Knauz BMW, which significantly surpassed our expectations. Last Friday, my husband and I commenced our search for a new luxury vehicle with initial explorations at Audi and Porsche, allowing us to gain preliminary insights into available options. Our subsequent visit to Karl Knauz BMW in Lake Bluff, however, proved to be remarkably distinguishing. We had the distinct pleasure of being assisted by Luke Georgiev, whose expertise and client-centric approach were exemplary from start to finish. He demonstrated an impressive depth of knowledge regarding BMW vehicles, readily providing intricate details that often go unmentioned. His consultative style, characterized by genuine support and an absence of sales pressure, was particularly refreshing and greatly valued in today's market. Beyond Luke's outstanding service, the dealership environment itself was meticulously maintained, exuding an atmosphere of professionalism and organization. The entire process felt seamlessly efficient and respectful, perfectly aligning with the high standards one anticipates from a premium brand such as BMW. Following our initial visit, my husband promptly contacted Luke to arrange a down payment, thereby securing our chosen vehicle. He returned over the weekend to finalize the necessary paperwork and complete the vehicle pickup. The concluding stages of the transaction, including our interactions with Freddie in the finance department for documentation and Eddie Meurer from Service for accessories, were all handled with commendable efficiency and professional courtesy. Our overall experience with Karl Knauz BMW was exceptionally positive, and we are thoroughly pleased with both our new vehicle and the impeccable service we received. I wholeheartedly believe they've earned a significant raise/recognition to reflect their exceptional performance.

Please be careful when you service your car at this dealership. I have been doing the services on…read moremy car at this dealership for almost a year and a half and it has been a lottery ticket every time I go in . Some of the service technicians are great but some don't have the basic knowledge to help the customer . Customer service in sales is great. Make sure when you go in for any work on your car check the information you are given before you leave. Good luck!

Reliable, honest dealer that only has quality cars on the lot, regardless of whether the vehicle is…read morein the low or high price range. Have purchased 5+ vehicles for self, family or friends and all have been reliable and fairly priced. Would never buy a used car from any other dealer, and look forward to my next purchase. Buy with confidence from Executive Motor Carz.

Arsh and Matt did an amazing job. In the beginning there was a problem with my credit union and the…read moreloan was stalled for at least 3 weeks until I finally move forward and got approved with another CU, he patiently waited for me during that period without asking for a deposit and guess what! Once the loan was approved, he shipped out the car to me without even received the cashier's check! I mean who does that to a stranger? He made me not wanting to buy any car from any other dealer ever again and I'd definitely come to him for my future vehicles. Oh and the car is super clean~

Purchased this wonderful vehicle here, very well maintained, low mileage and zero issues. The staff…read morewas friendly and helpful throughout the process. And whenever I needed service they were more than happy to help me.

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

I was looking to replace my 2011 Mercedes-Benz and the Jaguar F-Pace S was one of the vehicles that…read moreI was looking at. I noticed that Imperial Motors had one that fit most of my criteria. I inquired about it to get their best price and a lease proposal. Steve Link quickly responded to my email and sent me two proposals that met my stipulations. He presented a competitive sale price, no money factor markup (I never pay a markup), and $0 down. He also agreed to match Carmax's trade-in offer. He was very straight to the point, putting forward their very best offer upfront. He was very responsive and upfront via email, and when I wanted to go on a test drive, he had the car ready very quickly within just a 30 minute notice. I sat on their offer looking at other options; I was also cross-shopping different makes and models. I appreciated that there were no 'hard-sell' tactics. No other local Jaguar dealership was able to beat Steve's quote on the F-Pace--none. Fields stated flat-out that they were not able to compete. Unfortunately for Imperial, I was able to negotiate a deal on a 2019 Audi Q8 that I simply could not refuse. If you are in the market for a Jaguar, I highly recommend inquiring over the internet and asking for Steve.

Unprofessional, will never work with them again Scamming…read morecarriers for free delivery of the cars