was looking for a car and found model I was looking for at Carwise for a good price. Sales rep…read morewas good. once I started signing paperwork things got worse 1. told me there was a second key FOB in the back - then when they could not find it said it never existed. Cost to replace $800 2. did not have licence plate holder and were unwilling to provice one. 3. Sales manager was arogant and not helpful. 4. turns out car was from Canada and US dealerships will not service it, Including working on a recall. The VIN is not listed in any of the US databases. Part numbers in US are different. The Genisis connect (satelite services and remote entry, etc,) does not work with US based mobile services. basically, you may find a good deal there but they are not customer service oriented if you have issues.

I strongly recommend avoiding CarWise Gurnee. The biggest issue was the finance department and what…read moreI consider an extremely misleading $1,500 GAP insurance charge. While signing the paperwork, the finance representative told me GAP insurance was included with my Wells Fargo financing. I SPECIFICALLY asked him if there was an additional cost, and his response was, "Not that I'm aware of." Based on that answer, I moved on. As we were already past their closing time, and I was eager to get home. The next Morning I take my new car to the car wash because strangely the outside is dirty, but they cleaned the inside... As I'm going through the car wash, the sunroof starts leaking directly into my lap. Not a small drip, but I constant stream. This led me to review my paperwork And see if there was any sort of warranty to have this fixed by them and discovered they had charged me $1,500 for GAP insurance. Had he simply told me, "GAP costs $1,500," I would have immediately declined it. Instead, I had to find the charge myself, return to the dealership, confront them about what I had been told, and demand that it be canceled and refunded. There is absolutely no excuse for a finance representative to not clearly disclose a $1,500 optional product when directly asked if it costs extra. They also failed to promptly pay off my trade-in. Almost two weeks later, I had to make another payment on a vehicle I NO LONGER OWN. When I called CarWise asking when they planned to pay it off and how I would be reimbursed for the payment their delay forced me to make, I was basically told, "I'm not sure. You'll have to figure that out with the bank." Completely unacceptable. Back to the sunroof leak I brought it to their attention, and they acted like they couldn't care less. I had just purchased the vehicle from them, yet once the sale was complete, the problem was apparently mine. Communication after the sale has been horrible. Getting someone on the phone who can actually answer a question is nearly impossible. You get transferred around, sent to voicemail, and left chasing people. Nobody seems willing to take responsibility for anything. There were smaller issues as well that just added to the experience. They sold me the car with the gas tank on E despite promising to put gas in it before I left. The only gas in it was $15 worth I had purchased myself during the test drive. Liz promised to reimburse me up to $30, and almost two weeks later, I still haven't received it. They also failed to provide me with a Carfax at the time of purchase. The only real positive was that they gave me a fair value for my trade. I bought from CarWise because they happened to have the exact vehicle and specifications I had been searching for. I genuinely wish I had kept looking. The $1,500 GAP situation alone destroyed my trust in this dealership. Add the delayed trade payoff, leaking sunroof immediately after purchase, terrible communication, and complete lack of follow-through, and I would NEVER recommend CarWise Gurnee. They were very interested in helping me until the paperwork was signed. After that, I felt like I was on my own. Do yourself a favor and buy somewhere else.

Jessica Flores was incredible. We walked in after being so badly burned by a dealership in…read morelibertyville, told Jessica the price we were willing to pay, and the deal was DONE! it was so fast, easy, and Jessica was a joy to work with. highly recommend. ask for Jessica and she will be real with you.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Awful experience at Honda of Kenosha. The overall rating for this dealership is deserved and people…read moreare not wrong. My girlfriend was interested in purchasing a new car and was only interested in a Honda or Toyota (the best, most reliable cars), so we decided to go to this Honda dealership in Kenosha after our visit to the Toyota dealership down the road, doing our due diligence to price match and wheel and deal. We were greeted by Sales Consultant David Cutts upon arrival and sat down at his desk to go over some available car options in stock here. He began telling us how the owner is his good friend and how they go way back and how he works off commission when we began our conversation. We then showed him our trade in car and did a test drive in 1 car, and he continued to press on what price Toyota was offering for their Corolla we were looking at (did not answer this question and you should not either) and then we went back to his desk to talk pricing and negotiate. His trade in offer for our car was insulting, it was almost 3X less than what Toyota was offering. We were about to just leave, but he calls his manager over and magically the trade in offer was doubled. We then talk price of the car itself, and try to negotiate with David Cutts and his manager. We ultimately weren't able to work out a deal, as they couldn't even come close to the price of the car/trade in car value that Toyota of Kenosha down the road was offering us. David Cutts proceeded to tell us how we wasted an hour of his time, and we told him that it surely wasn't the first and surely will not be the last (not to mention WE ALSO had an hour of our time wasted). He then handed us the key to our vehicle and said nothing else. Due to the shadiness/sneakyness/deception/disrespect of this dealership, I HIGHLY recommend that you take your business elsewhere, preferably to the Toyota dealership down the road, where we actually bought a car that day and they won our business for being the opposite of this Honda location! You work hard for your money, why give it to people that don't respect you?

Purchased a certified Honda Passport in 2026. This is the second Honda purchased from this…read moredealership. Mentioned to the sales rep. that the brakes felt off but was told that was because I have a hybrid they would feel different. After a few weeks took to another Honda dealership and rotar needed repair and control arm was cracked. Have tried to resolve this issue with the General Sales Manager with lack of reply and clarity on steps to remediate. I would question any certified used car that is offered at this dealership. Should have looked at reviews before purchasing as most recent reviews have concerns with the service department.

I couldn't be more impressed with the purchase of my vehicle. I would highly recommend Dan Hammond…read more I am not the easiest customer as I have TONS of questions. Dan was awesome before and after my purchase. Anytime I have questions he is always happy to assist.

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

I will always take my car to arrow auto. He will tell you whats going on with your car and fix it…read moreright the first time. He stands behind his work and Mark is extremely nice and easy to work with. He will not make up crap and say something is wrong when its not.

I had a great experience with Anthony at this dealership. He's friendly, kind, and made me laugh…read more Nice and unexpected to have a stress free time when making such a huge decision. Although he's new, Anthony's very knowledgeable and clearly loves his job. That positive vibe translates throughout the whole car buying experience and I highly recommend you ask for him when you visit.

I should have known better than to go back to this dealership…read more When I bought this car, it took them almost a MONTH to pay off my trade-in loan -- and that only happened after I filed a complaint with the CFPB. The only reason I went back was because I drive by it every day and figured it would be convenient. Big mistake. They had my car since Wednesday over a tire replacement and STILL couldn't get the correct tire. Horrible communication, rude staff, and management that was somehow worse than the employees. Yeah, I flipped out today. At a certain point people hit their limit when they're getting jerked around and treated like they don't matter. I finally made them put the old tire back on so I could leave with my car. Absolute disaster of a dealership from top to bottom.

This is the most pain-free auto dealer I've ever been to! I have purchased nearly 20 new cars in…read morethe past 40 years (for myself, my wife, and sons). I always dreaded dealing with "car salesmen," but Muller Honda was a refreshing change! No high-pressure tactics, and no obnoxious Finance Manager (this guy was actually good at his job). I will be buying here again.

I will have to respectfully disagree with the statement you made in there, the state does not…read morerequire a state identification to register a vehicle in another state. I checked with the Illinois Secretary of State, specifically for that. However, you do business the way you do business, my review was basically, so people understood that they cannot come to that location and register out of state unless they have an out of state identification. That appears to be a dealership rule on your part. It is fine that you run your business the way you do and if you feel you must do it that way, then do it that way. Anybody reading this review, just go on the Illinois Secretary of State's website and look up registering a vehicle. It will tell you the documentation that you need. If you are going to purchase a vehicle that is going to be housed in another state or used for business in another state, do not go to this dealership unless you have a state identification from that state. That is the gist of my review. Nice people, but they gave me really bad advice that could've got me in trouble.

Been to the Kenosha CarMax twice. Nolan, can't call him a salesman, help with the purchase of a…read morecar, Nolan far exceeded my expectation, he was knowledgeable about the make and model of the car. Hard to do with all the different vehicles on the lot. At no point was there any pressure to finance or purchase an extended warranty. Second visit to CarMax was the service department, my problem was quickly diagnosed and repaired promptly! Sorry, I don't remember his name but he was great also

I spent $399 to have a vehicle transfered from New York to Kenosha, Wi. Upon paying my $399 the GM…read morecontacted me to let me know when the car arrived they would have it "shined up and ready to go." When I arrived the salesperson pointed me in the direction of the car as my salesperson was with another person. Immediately when I opened the car it smelled of smoke, the mirrors had so much bug splatter on them you could not see a reflection. The car door jams were filthy and the upholstery had black smudges on them. The manager Erick stated, if I bought the car, they would try and wash some of the dirt off. In addition I was told an extra key would be $800. This was a $56,000, 1 year old car. My experience with CAR MAX, Kenosha was very disappointing. I did not buy the car and lost $399.

Yo compré un infinit a los 4 meses tronó el Motor y ellos no dan respuestas de nada solo Que…read moretengo que seguirlo pagando

They repossessed my vehicle that I paid oof back in February of 2024 just yesterday and wanted to…read moreact stupid over the phone! They lied and said that they talked to the towing company and they said they didn't have my vehicle. That was a lie because the towing company confirmed they not only had my truck but that power more lots was the one who sent out the repo order...then proceeded to hang up on us and the towing company. These people are absolutely ridiculous! DO NOT BUY ANYTHING FROM THESE IDIOTS!