Been to the Kenosha CarMax twice. Nolan, can't call him a salesman, help with the purchase of a car, Nolan far exceeded my expectation, he was knowledgeable about the make and model of the car. Hard to do with all the different vehicles on the lot. At no point was there any pressure to finance or purchase an extended warranty. Second visit to CarMax was the service department, my problem was quickly diagnosed and repaired promptly! Sorry, I don't remember his name but he was great also read more

Very helpful people ! I walked right in and bought my first car here a few months ago , and they have some great programs that really help . Walk in and talk to someone even if your not sure what you want, go in EARLY they will help you find something that fits your choices and budget! Edit : I would definitely say do your own research and don't go in blind as that will more help you to find what you need read more

Osvaldo was AMAZING! But Dawn the manager on the other hand...glad we only had to take a few minutes with her she was quite rude. Overall great experience with Osvaldo, nice dude! Dawn get a grip. read more

Best car shopping experience I've had! Our truck we traded in was appraised the week prior (they honor for 1 week), so our car buying process went quickly. Our salesperson Ben was knowledgeable and not pushy. I will buy cars here again in the future! read more

I used the online service for an estimated car appraisal. I was quoted a fair price for my car that was still honored when i arrived with my car in person. Other car dealers were offering $5,000 less. This was the quickest easiest car sale took about 30 minutes total. No pressure. All staff were professional and pleasant. Highly recommend taking your car here to sell. read more

2 years owning the car my overall experience isn't the best. They will drag your repairs until your warranty is expired. They have no idea how to fix foreign cars so they shouldn't sell them. Car salesman screwed me out of car deal hiked up my apr. I really hope repaid department gets new management it's a joke. read more

CarMax - Used Car Dealers Near Me - Kenosha, Wisconsin

This review revolves mostly around our experience with Ed. We stopped in here when we were in the area visiting family and just wanted to test drive a car we were considering buying either from Carmax or Carvana. We didn't have an appointment but Ed was able to have us in and out of there in 40 minutes from when we sat down to test driving the car to answering questions on the warranty on our way out. Unfortunately the car smelled like smoke so we knew it was not the one and appreciated that Ed respected that and didn't push the matter. When we told him we were from Chicago, he gave us some recommendations on monitoring their nationwide inventory, gave us his card and told us to call anytime but that local dealerships would be also be able to take care of us. Over the next few weeks we stopped in two more locations and one guy was perfectly nice but the third guy tried to push us on buying a car after we test drove it and told him we could feel the car idling throughout the entire ride. We told him firmly it was for us then left. Fast forward to the weekend, we ended up going w Carmax bc of the warranty and we decided to get a V6 sports model and found one in NC, so we called up Ed and he took care of everything in 30 min. The shipping will probably take 10 days or so but we are excited and would recommend checking Carmax out as an option! And if in the area, ask for Ed!! i'm read more

Went in for a quote on possibly selling my car. This part was great and the staff I worked with great. Figured good service so let me continue to walk and check out cars on the lot. This is where my device went downhill. Staff assistance was non existent. Staffers literally passed us and offered no assistance. The two stars are reflective of the quote process but based off of the lack of customer service we won't be back. read more

This is our 3rd car that we have sold to Carmax. They have always been the best offer. Very friendly and helpful.

I went to look at a vehicle I was interested in, but I was unable to even get on the lot to browse without surrendering a ton of information. Standing by the front door, I called and spoke to a sales person, Jake, who kept me on the phone for over five minutes before I gave up. Even though I have bought a handful of cars from this location, and he was able to pull my account, he still wanted my middle initial, birthdate, etc. It seemed excessive for the "privilege" of walking their lot. As stated, I've bought two new Toyotas and at least two pre-owned vehicles from them, but they have ruined what was a consistently easy and pleasant purchasing experience. read more

If you're considering purchasing a car don't buy it from Carmax, especially this one. I recently purchased a 2018 Volkswagen Tiguan that was patched up and resold. Shortly after my purchase I began noticing several issues: driver side visor dangles on for dear life because whoever patched it up did a horrible job, the push gas tank doesn't open, at all, so I was unable to get gas, and several scrapes/scratches were revealed after washing the car. When calling the service desk the customer service rep said there was nothing they could do because it was outside of their 30 day return policy, I wouldn't recommend these sleazy car salesmen to anyone. read more

CarMax - Push gas tank wasn't opening, so I couldn't get gas and was on empty forcing me to break it open or get it towed. - Used Car Dealers Near Me - Kenosha, Wisconsin

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Although we did not buy from CarMax, I wanted to write something about the excellent, caring, way they treated my 20 yr old grandchild on her first car buying experience. We met with Abraham who was a knowledgeable and helpful salesman. She found the car she really wanted but the price was a bit over the loan she had already received from her bank. She has no credit at all so although we allowed him to run her credit to check for a loan that might cover the cost, the interest rates were too much for her. I was so impressed by the no pressure tactics and the sincerity of Abraham that I think I will be back when I am ready to buy my next car! Thank you so much for making her first experience a good one. I am sorry to report we met with others who were not as genuinely helpful as you were! We did finally find another excellent dealership with a car in her price range! Thank you Abraham. read more

When i bought my 2014 jeep, it was sent from janesville branch up to waukesha WI. Paul in Janesville sent me up with all this talk about what needed fixing, cost etc... when i bought the vehicle nothing was repaired, they didnt bring price down and then the nigjtmare really began. The jeep kept making sounds, then was locking me in vehicle, excellerating on its own, brakes stopped functioning. I took it back so many times only to be treated poorly by service dept. Mary. The electrical system was so bad my grandson and i had several close calls. 3 times locked in, always telling me to start engine push button and still wouldn't start, kept us locked in, sounding the alarm.. the transmission would kick down into a low gear on hwy. They always had an excuse to blame me until a flatbed had to come to my and my grandsons rescue. It was without a doubt the worst transaction in buying a car i ever had!!! I took the vehicle back for the LAST time after about 1-2 months dealing with Carmax"s Poor service selling me a flood vehicle...They refunded my money although never paid for my terror, my time or severe inconvenience. . I would NEVER tell anybody to buy from Carmax!!!! PERIOD!! read more

Thank you to Dan Gray, service manager. My toyota 4runner had a complicated brake problem. He worked on this diligently until all issues were found and resolved. I was not charged for the hours of man power needed to find the problem. Great communication and all the energy to resolve this is so appreciated. Thank you! read more

Speedy appraisal. I feel I got ful value for my Vehicle. Definitely recommend. All staff were knowledgeable and friendly. read more

Pssst! I'll let you in on a little secret. I've never sold a car before. What? you might be saying? How is that possible? It's possible as most of my previous cars were either company cars which I just turned in when it was time, or they were cars that were well worn and just given to nieces or nephews when they needed a car. But this one came back to me. So I find myself with my old friend; my first Mercedes which I drove for about 6 years and then gave to a family member to use. Now this old gal is about 14 years old and the last thing I need is another car. So it's off to CARMAX to sell my baby. First- their phone app works great. I scheduled an appointment and within 20 minutes, Paul, the sales rep was calling me, getting a little more info on the car and confirming my appointment. When I pulled up and walked in, Paul was right there, waiting for me, explaining the process in great detail, and then walking me to the lounge where I could munch on freshly popped popcorn, sip a coffee or hot chocolate or just relax. While he told me it might take up to 45 minutes, I had barely found a chair when they were back to me. They went through the entire appraisal process, telling how my car checked out (everything perfect, yay!) and then telling me what they would offer. If you say you want to think about it- you have 7 days to make up your mind. In my case, my answer was yes, so I moved to the next step in the process which was the title transfer. Mary and Louise in this office were great, not only helping me with this auto but giving me some advice with another car I have that needs it's title transferred from WI to IL (see, I've got way too many cars!) They had me sign a couple of forms, handed me a check and I was on my way! Super simple, organized and above all, the friendliest people I have had the pleasure to work with in a long time. In fact, there was a line up of staff waiting for customers when I left and they each said good bye and thanks! Before I left, I went into the garage to say goodbye to my baby. After all, she had been with me for a long, long time. Her little headlamps seemed to follow me as I walked away. But I know she will be fine. She's with the friendly CARMAX people and that eased my guilt of leaving her. Thanks CARMAX! read more

I test drove cars at two different Carmax locations yesterday and had very different experiences, hence the 3 star review. The first was in Oak Lawn, IL and I worked with sales agent, Brett. He was a complete delight. Very professional and polite. Oak Lawn deserves 5 starts! Even though that location was very busy with customers, and I walked in without an appointment, I waited only 10 minutes before being helped. He showed me the features of both vehicles and handed the keys to me for a solo test drive. I also drove up to the Carmax in Kenosha, WI. Again, I had no appointment. Although there seemed to be employees in every corner of the vast, fairly empty showroom, I waited for over 40 minutes before being helped. The car ended up having a yellow/orange leather interior (not the black interior, that I had confirmed upon arrival). I would rank Kenosha at 1 star. I was surprised and disappointed in the difference in atmospheres. Carmax has very nice vehicles and the no haggle experience is great but I won't be going back to the Kenosha location. read more

I started out with Bill Matariyeh at the CarMax in Chicago he was very congenial. Bill than transferred the BMX X3 to the Kenosha Wisconsin location closer to where I live and that took only 3 days. From there Sergio Patino finished the deal. I would recommend both Sale consultants and rate this experience the highest possible. Check Out my GREATNESS on YOUTUBE! Overall I will rate this experience the highest possible! read more

CarMax - Philippians 4:19 - King James Bible: But my God shall supply all your need according to his riches in glory by Christ Jesus - Used Car Dealers Near Me - Kenosha, Wisconsin

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My wife made an appointment online to test drive a vehicle, a few minutes later she had received a phone call confirming the appointment for 1pm. We drove from Milwaukee to Kenosha and arrived at 12:50pm. We waited until 1:20pm before leaving, horrible customer service when your salesman cannot even keep an appointment. We were ready to buy and all ready secured financing through our credit union. Make sure to look around before actually going to CarMax, other dealerships will have better prices on the same vehicle, that's what I came to find out while waiting 30 minutes for a test drive that never happened after an hour of drive time to and from. read more

This is the second car I have purchased from CarMax and both times, the service was great! I worked with Steve and Tom and they were very attentive to all my needs. The car buying experience was thankfully very easy with Carmax and I will highly recommend them to anyone I know who is looking to buy a car. read more

CarMax - Nissan Rogue - Used Car Dealers Near Me - Kenosha, Wisconsin

We test drove a vehicle here and had a really great experience. The salesman, Tim, was phenomenal - very friendly and informative; I would highly recommend anyone ask for him if they visit! We were able to fully inspect the car, including getting it up onto a lift. The entire process was easy, low-pressure, and customer-focused. We ended up purchasing a different car from a dealership where we had a horrible buying experience, which has definitely convinced me that the CarMax sales model is absolutely the way to go. I will definitely be coming to CarMax first for my next purchase. This is just the better way to buy a car. read more

BEST PLACE TO BUY A NEW TOYOTA , Ali is the guy to ask for when your ready to buy a new car. Streamline process no price haggle or pressure like other car dealership read more

Best Buying Experience! I had bt a used Mitsubishi Outlander at this carmax abt 3 years ago with Francois. And I decided to exchange it and buy my dream car a Toyota Highlander. Was happy to see Francois was still at Carmax. Had fabulous service 3 yrs ago and received it once again. Francois is honest and trustworthy with his opinion. It was great having discussions about options and everything. He helped me make the rt purchase that I'm very happy with. I'm always going to come to this Carmax for all car purchases. Will def recommend to all friends and family! Hassle free and knowing what I'll be paying is wonderful! Receiving wonderful great service is a huge plus to me! I will be a def returned buyer over and over. read more

Yesterday I took my son in to buy his first car (the first one he's taking out a loan to buy and buying "new"). We were greeted by the salesman Michael and had a fantastic experience. Buying a car is not something I really enjoy, it always seems to take so long. But Michael was friendly, inviting, easy to talk to, and did an excellent job explaining everything to my son about his new investment. I myself have leased through CarMax before and had a great experience. read more

My review is not really towards Carmax but the sales associate that helped us at this specific location. I bought a car through CarMax before which was our reason for going back, because it wa a pleasant experience the first time. With that said, we stopped in Monday. The women who checked us in was very pleasant (did not get her name). But as soon as our "assigned" associate greeted us, he made it pretty clear that we were wasting his time. We told him we were not going to be buying until December because that was when my boyfriend will be retiring from the Army, and that was when we would be able to make the purchase. We explained we were at the beginning of the process and doing research on different makes and models, and trying get a feel how certain cars drove, as MOST people do when they go searching for a new car. He made comments several times about how none of the cars they have now will be there when we came back. As if we didn't already know this, that completely defeats the point of why we were there which was to get information on other cars, but apparently unless you want to buy a car right then and there, don't bother. Well since we could tell he was annoyed and continued to make it clear we were wasting his time, that's exactly what we did, continued to waste his time, intentionally and kept asking to test drive other cars. He kept making comments, was playing around with his phone, and as we were walking out (in front of us in a hurried mannor to get rid of us) said "Here is my card, I won't be here but someone else will be". It was beyond rude! I don't care how old or young you are, customer service is KEY to deciding who to buy a car from. He was by far the WORST salesman I had ever dealt with! I would be happy to provide his name, however, since he took our name/address in order to test drive cars, I fear he might retaliate due to negative feedback! Anyone that has bought a car knows what a stressful, frustrating process it is, and starts with research on what cars they want to look at, and ALL sales associates, regardless of the timeframe for the buyer, should be willing to take the time to work with you. If he had a different attitude towards us, I might have continued to work with him and made sure to give him the business when the time came, even if he had left and gone to a different dealer. But clearly he doesn't have the patience or dedication to his customers to understand realize that! read more

I came here in search of a NEW car. Yes, they sell new cars but their new car inventories are limited to a handful of Carmax locations around the country. In the Chicago area, only this Carmax in Kenosha sells new cars, and the brands it carries are Chevrolet, Toyota and Scion. They are just across the state line and visible from the highway. All cars are stickered with a no-haggle price that's about 10% off of list. I test drove a car, had my car appraised and was pre approved for financing. But I did not buy a car from them. I went with a local dealer in Chicago because the dealer found me a new prior year model at a substantial savings. The staff was very pleasant and even though I did not buy a car from them I would highly recommend them. read more

I cannot tell you how impressed I am with this Carmax! They have been superb from purchase all the way to service. A shout out goes to Abraham who sold me my S550 Mercedes Benz. The car is absolutely beautiful and he did an excellent job walking me through the purchase. This was my first time purchasing a car from Carmax. He is a true asset to the dealership and company .....a fine young man! I brought the car in this week as you have 30 days to have things looked over. This is where Julia in service came in and handled some minor issues with total professionalism. She has been excellent in her communication with me about the progress on my car and I truly appreciate her hard work. I consider myself a car guy and have brought numerous cars that all have been from the typical car dealership and I can tell you the attention to detail I have received on my Mercedes here has been better than any other dealer ever offered, and that includes the two previous Mercedes I bought from local Mercedes Benz dealerships. I will be back to this Carmax when my wife needs to replace her next car. I am extremely pleased with everyone here . Keep up the great work, you're a wonderful team. Thank you once again, Dr Jim Bertini. read more

After a three hour hellish ordeal at Northside Toyota in Chicago, I drove up to Carmax in Kenosha. The car? A brand new 2016 Corolla. The exact same car I had intended to buy at Northside down to the color. The price? Carmax standard no-haggle price was actually lower than the "best" price offered to me by Northside and they gave me a very fair price on my trade-in, 0% financing and a Toyota 7-year extended warrenty. Mark Bennett, my salesman, got me in and out with my new car in an hour. I can't say enough good things about this experience. Highly recommended! read more

This was my third purchase plus one lease of vehicles from CarMax Kenosha. The overall experience has been very easy. My sales rep was so terrific the last time that I specifically requested her again. After going to other dealerships in the greater Kenosha, Racine, and Milwaukee area and being treated like the "little woman", this experience was totally different. My time was valuable and my questions were completely answered with no hard sell. I do my research. I know what I'm looking for in a car and what I don't want. I used both my computer and the CarMax ap for my phone. CarMax reserved the cars I found desirable, and transferred when out of the Kenosha dealership. My appointments were on time and the cars were waiting for me to test drive. I did end up purchasing a used vehicle this last time and found a couple of things wrong after driving for 100 miles. CarMax serviced very promptly. I couldn't be more pleased with my choice. read more

After I had some discussion with the business office, CarMax decided to do the right thing and make sure that I wasn't held responsible for any extra charges. read more

People forget or don't know that Carmax sells NEW cars too! I ventured here in search of my first and hopefully only, brand new car. Carmax lives up to their commercials. No gimmicks, reasonable prices, great financing, excellent customer service. And I must note that I bought my car several years ago and she's still a dream. read more

I just recently purchased a car and I'm very pleased how they helped me and I didn't feel pressured or feel like I was getting ripped off, I've been to other dealerships and have been ripped off and nothing was explained to me in detail when signing, Carmax of Kenosha took their time with me and didn't rush me during the process and explained everything thoroughly. Peter Matson in sales did a Great job. He was very professional and really went out of his way for me to make sure everything went well. I highly recommend. read more

Najat was my sales consultant and she was excellent! I was apprehensive about buying my first car but she made the process easy. She was very knowledgeable, patient, and helpful. The rest of the staff was great as well. Very happy to do business with Carmax, I will definitely recommend to my friends and family who are in the market for a pre-owned car. Very pleased with my purchase, thank you for helping me find my perfect car! read more

CarMax - Used Car Dealers Near Me - Kenosha, Wisconsin

We went into this beautiful facility to sell our car. Service was extremely professional. We were treated respectfully and were walked through every step of the process in a timely way. The appraisal was actually higher than we anticipated. There was no pressure to buy a car at all. CarMax exceeded our expectations and we will definitely recommend to our friends and family. read more

Purchased 3 vehicles from CarMax over the past 10 years and they all went well. My sales associate was very helpful in finding exactly what I wanted in my price and mileage range, I had 2 vehicles shipped to location from out of state with no extra charge. Financing went smooth and CarMax provided several options to choose from after entering my info for the best rate. Salesman was not pushy trying to sell items that I did not want or need. Definitely will shop here first for my next vehicle. read more

I am thrilled with my new Toyota but disappointed in Toyota Finance. They did not take my first payment as agreed. When I called 800 874 8822, I experienced long hold times and an inability to solve my problem: paying my bill, without extreme difficulty. read more

DO NOT trade/sell your vehicle at Carmax. As a return customer, it was my last dealing with them. They will give you very bottom for your car and point out none-existing issues with it, turn around and sell it for 2.5 times what they paid you. Sell it outright or shop around at other dealerships and you'll know what I mean. read more

Used the "Edmunds Instant Cash Offer," to appraise my car's estimated sell price. (https://www.edmunds.com/sell-car/). After entering in my car details, I received a printable certificate for the appraised value, which was in line with research that I had previously done. The certificate was for the CarMax in Kenosha, WI location; along with a request for an appraisal appointment, including the salesman's name with whom I would meet. Additionally, I was informed of the necessary documents to bring if a sale was to take place. Note: The CarMax site states the process takes about 30 minutes upon arrival, though it took closer to 2 hrs once I left with a bank draft in hand. Everyone I encountered was both courteous and professional; nearly everyone wore masks, and social distancing was observed. After some initial information was gathered, an appraiser performed a visual inspection of the car, and took it for a test drive. The next step was for their "buyer" to review the appraisers review, and present a purchase offer. The process was explained succinctly, and at no time was I pressured to make a decision on the spot. I was a little apprehensive about what price the dealership was going to offer, expecting a typical dealership haggling session on price. But, since I was honest and realistic about the condition of the car (when entering the data on the Edmunds site) I wasn't expecting too big of a discrepancy between the amount on the certificate and the offer. I also had a "walk away" amount in mind, so that if their offer was too low, I could simply thank them and be on my way. The sales person explained how they would arrive at the offered amount, (like how a tax preparer walks you through your filing before telling you how much you owe the government). After several minutes, the computer displayed that my offer was ready. The offer, was exactly the Edmunds Certificate price... with which I was pleased. I waited another 20 minutes to get the "bank draft," (for deposit only), and was on my way home. Note: I'm not sure if the process would have been different had I not brought the Edmunds certificate, but I'm glad I did. read more

Inconveniently located on the frontage road west of I94 in Kenosha County: what was I thinking buying a car from them, especially after my first experience in 2008 when the salesman acted like I should come back with my husband (I would have to get married first.). The salesmen could have cared less in 2017 either and the service department is the worst. The service area is closed from 12-1 as all the employees take lunch at the same time. Their website says "Helpful expertise whenever you need it" except apparently on your lunch hour 10 miles away. I work in health care and we have to care about the customer - CarMax's motto should be "We don't have to care!" read more

Great experience from start to finish. Made it simple and painless and the vehicle was exactly as stated. Anything that we asked that they fix was a not a problem and top customer service. Would highly recommend coming here when in search for a vehicle. read more