I dealt with Brian, his response was quick. His demeanor was…read morewelcoming and ready to make the sale. My experience was pleasant. I chose the 2019 Chevrolet Silverado 1500.

Bought a car here for my wife. They charged for plate transfer and never did anything. Now I can't…read moreget a hold of anyone at the stealership. No return calls after leaving many voicemails. They also over charged us on taxes, not using Wisconsin sales tax which is a difference of about $400. I highly recommend that everyone RUN from this place.

Fantastic first experience for routine vehicle maintenance! Antim was very welcoming, personable…read moreand energized for 8am! William was fantastic at explaining what was done, what was needed, and got me scheduled for my next appointment. Service and waiting area were both clean and inviting. There's even an area to purchase VW Driver Gear. Definitely recommend Gurnee VW. I am certain Antim and William will make your visit as top notch as mine was today!

Deceptive, Predatory, and Absolutely Dishonest -- Stay Away…read more This place is a scam operation in a shiny building. I inquired about a 2023 Porsche Macan listed for $44,974. Sounds good, right? Until they hit me with a quote that included over $4,200 in non-optional junk fees -- things like: * $1,499 for a "Nano Armor" ceramic coating * $864 for a GPS tracker * $1,895 for "prep and delivery"... on a used car None of this was disclosed up front. These are mandatory charges, and when I questioned them, the salesperson basically shrugged and said, "That's how we do it." This is blatant bait-and-switch -- they advertise a low price to get you in the door, then refuse to honor it unless you pay for inflated nonsense you didn't ask for. There are dozens of other reviews here and on Google saying the exact same thing -- same tactics, same salespeople by name, same dishonest game. They're counting on people not noticing until it's too late, or being too far along in the process to walk away. I came ready to write a check and still walked out. If you're shopping here, do yourself a favor and assume every price is a lie. There are honest dealers out there -- this isn't one of them.

My experience with Auto dealers is they want to reach out to you immediately but never want to give…read moreyou anything in writing when you requested. I found this price online negotiated via text. Got a great price compared to everywhere else. It was 7 to 10% cheaper. Everything was done on DocuSign and they delivered the card to me an hour away. Jeff Jessica did a great job by me and when the finance guy called I'd already told him I wasn't interested in anything additional. He was great with that. Got me off the phone and got me the documents right away.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

Big thank you to Jake and everyone there! I came in with a car in mind hoping to run numbers and be…read morewithin a range! Jake and the team wanted to accommodate me and get me out the door with the car. Jake is a newer member in the team but he is extremely knowledgeable and friendly! I felt very comfortable asking the questions I needed to in order to be able to buy the car same day. Everyone was super sweet with my nephews running around crazy. Thank you for being such a wonderful team. I appreciate it.

Open app Your location…read more Gurnee Chrysler Jeep Dodge Ram 7255 Grand Ave, Gurnee, IL 60031 Jeep dealer Jen 259 points a day ago My fiance purchased a 2020 Ram Limited from Gurnee Chrysler Dodge Jeep RAM in February 2025. During the purchase process, concerns were raised MULTIPLE times with the salesperson, sales manager, and finance manager regarding a mileage discrepancy appearing on the Carfax report. Each time, we were told the issue was simply a Carfax reporting error, that an investigation had already been opened, and that it would be corrected shortly. No documentation or case number for any alleged investigation was ever provided. Relying on those repeated representations -- along with dealership paperwork certifying the mileage as accurate and indicating no title branding -- the purchase moved forward. Shortly after the sale, Carfax confirmed directly that there was still an active mileage discrepancy on the VIN and that no investigation request had been submitted. Approximately six weeks later, the Wisconsin title arrived branded "ODOMETER - NOT ACTUAL," which was the exact issue we had repeatedly questioned before purchase. The dealership was contacted immediately and repeatedly by phone and email regarding the branded title issue. Those communications were largely ignored, leading to an Attorney General complaint being filed in May 2025. Even after the complaint was opened, communication from the dealership remained inconsistent for months. While there was occasional correspondence, regular communication from Mandy Martin on behalf of the dealership did not begin until approximately September 2025. From September 2025 through May 2026, we received repeated statements from Ms. Martin indicating the issue was "with the Secretary of State," that paperwork was being processed, or that she was personally handling the matter and resolution was expected within a few weeks. Despite these repeated assurances, no meaningful progress appeared to occur for many months, and updates were generally only provided after repeated follow-up requests from us. In April 2026, I independently contacted the Illinois Secretary of State and was informed that the Illinois title had already been clean since 2023 and that there were no active title applications pending for this vehicle. After advising Ms. Martin and the Attorney General representative that I had confirmed this information directly with the Secretary of State, the corrected title was issued shortly thereafter. What is most disappointing is that this situation appears to have been resolvable long before May 2026 through straightforward communication and basic follow-through. Instead, the process involved more than a year of delays, inconsistent explanations, lack of transparency, and repeated failures to proactively communicate with the customer regarding a title issue that materially affected the vehicle. If a dealership is willing to go to such lengths to complicate and delay the resolution of an issue that ultimately required nothing more than accurate communication and basic administrative follow-through, it raises a broader concern: what else should the public reasonably be expected to question? Every timeline, communication, and statement referenced above is supported by retained emails and documentation dating back to February 2025.

I came in looking for a new Pilot. I had one model in mind, but after reviewing the 3 top models I…read moredecided to take the black edition. My sales rep Leesa was the best and made sure every vehicle I wanted to see was available. Once I purchased the vehicle Edna assisted me with the new options offered. Very good experience...I will send others who are looking

Muller Honda is a God send. Joseph Lage in particular is truly an amazing human. Sumrit also made…read morethe process easy and knowledgeable to make sure i had all necessary documents. Both my parents had a medical emergency and not able to sell their assets in person. I was tasked to do this on behalf of my parents. Joseph saw what I was dealing with and really stepped up in a way I could never imagine. If I didn't live in PHX, Muller would be my sales and servicing dealer. No only can they take care of your sales and servicing needs they really are passionate people behind it all. The professionalism was world class in my opinion

My daughter recently purchased a new vehicle and had the pleasure of working with Vanessa Gallardo,…read morewho was absolutely amazing! She was friendly, thoughtful, and extremely patient, making the entire process smooth and enjoyable. My daughter chose a new Envision and couldn't be happier with her purchase! (My only suggestion--this dealership needs a vending machine! With how long these transactions take, a snack was so needed!)

Terrible customer service. Had an issue that eventually was a recall and they did not refund my…read moremoney for the diagnostic check. Left 4 messages for the new service manager Paul and never returned my call.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

I came in today5/16/26 for an oil change on my 2024 ford escape…read more I have had 2 oil changes prior to this and always got the "the works Package" $69.95 for semi-synthetic oil tire rotation etc. I also had a $10.00 coupon which should have made it $59.95 When I called and scheduled the appointment I verified all of the above mentioned the service advisor looked up my car and he verified the exact information. Had an 8:00am appt. got there early worked with Sean Gerst again, told him it was the $the works package gave him my coupon. When the car was done, he informs my husband & I the total was $83.00 He claims the TECHICIAN said it only takes full synthetic. If that were true, why did your technians on the prior 2 oil changes use semi synthetic oil? I have all the receipts. and why didn't Sean come and speak to us BEFORE anything was done? All he could say was the tech said so. I don't appreciate being ripped off! This was a $16-$17.00 dollar difference. I never had any problems when my go to service advisor Jeff Vollmer was there, which I found out he left. Jeff was my service advisor from another dealership for a long time. We were thrilled when we found out he was working here when I brought in my Hyundai Tucson for an oil change. That's why i bought a car from Gillespie because of the service from him. I want the difference refunded to me if not the whole amount based on the dishonesty alone. It wasn't a mistake on Sean's part either Oh, and on the invoice from today it states semi-synthetic oil was used! Nice scam guys! Sincerely Debbie Annis

Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

GO HERE FOR YOUR SHADY USED CAR SALESMAN TACTICS!…read more Out of state buyer, was in constant communication with Jason Courtney and was going to buy one of the Land Rover Defender 90's. Was about to book a plane ticket to fly halfway across the country. Until I was rushed and boxed into a corner by Jason. Who stated if I didn't give him a non-refundable 10% down payment before ever touching the car, he would sell it to anyone that walked in. Jason refused to not hold it for a period of 24 hours. Jason refused to accept any else than the 10 % down payment, stating it was a business decision. Which ultimately lost him a guaranteed sale. Makes me wonder what is going on with this car (blue Defender 90). According to their web site the car is still for sale, I wonder where are all these other buyers are? I was able to find a Defender from a reputable dealer.

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

What better way to celebrate Leap Day than by leaping into a new car! That is exactly what I did…read moreon February 29th 2024, when I purchased a new Kia Carnival Prestige at Classic Kia! My wife and I love it! Kayla is a great salesperson! She has honesty and integrity; and was very patient with me. She is also very knowledgeable about cars! Sean (the General Manager) was great too. Thanks for the Auto Show tickets Sean! The showroom was clean and bright which added to the pleasant experience. If you are looking to take the leap and purchase a new Kia, I recommend you give Kayla a call!

4/6/2025 I contacted classic Kia in Waukegan to test drive and possibly purchase a vehicle they…read moreresponded back via email and call said that the vehicle was available 4/7/25. It was on the lot then I received a call April 7 at 9AM from Alex telling me that the vehicle was available and that I can schedule an appointment at 2:30p to come in and test drive it I arrive at the dealership at 2:30p. Alex wasn't there and the vehicle wasn't there. Supposedly it's in route to the dealership sometime next week and if that's the case, why she didn't say that when she called me this morning So now they're trying to offer me a different color vehicle than what was supposed to be sitting at the front door ready to test drive and possibly purchase. This is by far the worst experience ever at a dealership just lost a good customer. GLAD I Walk away from a Scam !!