I dealt with Brian, his response was quick. His demeanor was…read morewelcoming and ready to make the sale. My experience was pleasant. I chose the 2019 Chevrolet Silverado 1500.

Vehicle we saw had a service light on related to auto start/stop and I expressed my interest in…read morepurchasing it if the issue could be resolved. They replaced the accessory battery but everything I'm reading says there could still be a battery drain issue. Additionally vehicle has an odometer discrepancy between carfax/autocheck. I expressed I would be comfortable buying with these issues in mind for a very small discount (~$500) and got a VERY DISRESPECTFUL message from the salesperson, Will, in return. He made no attempt to address the issues and never called as requested to discuss, even after I acknowledging where he was coming from and tried to reset the conversation. Super unprofessional, Will. I called his manager, Marco, who was more respectful, but refused any type of price adjustment whatsoever given the issues with the vehicle. Wild to me. Car has been there since July - I guess they want to keep it there for the rest of the year. If you're looking at the AWD 2020 Pacifica, beware it might have an unresolved battery drain issue and you may be replacing batteries yourself for some time, and if you go to sell the car, the odo discrepancy between reports might hold you back.

I had a great experience with Anthony at this dealership. He's friendly, kind, and made me laugh…read more Nice and unexpected to have a stress free time when making such a huge decision. Although he's new, Anthony's very knowledgeable and clearly loves his job. That positive vibe translates throughout the whole car buying experience and I highly recommend you ask for him when you visit.

I should have known better than to go back to this dealership…read more When I bought this car, it took them almost a MONTH to pay off my trade-in loan -- and that only happened after I filed a complaint with the CFPB. The only reason I went back was because I drive by it every day and figured it would be convenient. Big mistake. They had my car since Wednesday over a tire replacement and STILL couldn't get the correct tire. Horrible communication, rude staff, and management that was somehow worse than the employees. Yeah, I flipped out today. At a certain point people hit their limit when they're getting jerked around and treated like they don't matter. I finally made them put the old tire back on so I could leave with my car. Absolute disaster of a dealership from top to bottom.

Huge shout out to Jessica Flores! Ive been working with her to get my first new car and could not…read morebe more pleased with her respect and patience!

Jessica Flores was incredible. We walked in after being so badly burned by a dealership in…read morelibertyville, told Jessica the price we were willing to pay, and the deal was DONE! it was so fast, easy, and Jessica was a joy to work with. highly recommend. ask for Jessica and she will be real with you.

The new ownership and management has really changed this place. They had a SUV that no one else had…read moreso I gave the new ownership a chance. WOW was I taken back I will say my deal was not easy to get approved but they worked so hard to get it done and was upfront with me and so honest. They truly treated me like I was one of their own or as a family member. Service even introduced themselves to me and thanked me for buying from them. Bill Meek ( Sales Manager ) this guy is a class act someone you want to know he is an example to other managers at car dealerships. Truly ask for him if you need help. Douglas Adam's ( service writer ) very compassionate on making sure your happy. Thank you for showing me dealerships can be different

0 Stars I understand…read morethat sales is a competitive business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5,000+ down payment or are looking to pay cash for a $40,000 vehicle. When we walked in, not one person offered to help or even asked if we were being assisted. We went straight to the front desk and explained that we had an appointment scheduled with a reference code, but no one seemed interested in looking into it--except for one young lady who kindly tried to figure out who we were working with. (A sincere thank you to her.) We were eventually helped by a familiar face who has assisted us in the past. He mentioned it was busy, which we understood, but when we asked about an advertisement, his demeanor felt like, "Let's run the numbers and get this over with." (I still appreciate his help, but the attitude was off-putting.) I have to give a huge shoutout to the gentleman who offered us water or tea--you really make a difference. To everyone else: your customer service levels are far from what they used to be. The stares and the attitudes were honestly terrible. Every person who walks through those doors should be treated as a potential customer. If you can't spare a smile, you're in the wrong field.

This is the most pain-free auto dealer I've ever been to! I have purchased nearly 20 new cars in…read morethe past 40 years (for myself, my wife, and sons). I always dreaded dealing with "car salesmen," but Muller Honda was a refreshing change! No high-pressure tactics, and no obnoxious Finance Manager (this guy was actually good at his job). I will be buying here again.

It used to be a good dealership. I guess everybody gets complacent now n then…read more In last one week we have been to this dealership twice for the very same issue. And yet they are not able to confidently say that the issue is fixed. Moreover, they didnt even care that we are back in the shop with the same vehicle and same problem in 6 days when they had given a clean chit 6 days ago. They were giving us an attitude as if its our problem that the repair was not done properly. Jeff at the service desk was indifferent to the inconvenience they were causing us. He was not interested in helping a customer who has been going to them for last 13 yrs and gone to them twice in one week. He refused to prioritize our vehicle check and rudely refused a loaner vehicle after making us wait for 2 hrs without any information. Wonder if he was just showing his disgust towards a non Caucasian family. Racism is not helpful for any business. Seriously disappointed with this dealership snd their lack of customer care.

My daughter recently purchased a new vehicle and had the pleasure of working with Vanessa Gallardo,…read morewho was absolutely amazing! She was friendly, thoughtful, and extremely patient, making the entire process smooth and enjoyable. My daughter chose a new Envision and couldn't be happier with her purchase! (My only suggestion--this dealership needs a vending machine! With how long these transactions take, a snack was so needed!)

Sales(men) standing outside are truly rude in their desperation. You wont gain a customer by…read more rolling him or her with unsolicited approaches after being told this is a no sale.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Made an appointment to look at a vehicle when I arrived. They sold a vehicle and I drove an hour to…read morethis dealership would never recommend coming to buy here, they will sell it underneath you.

I have been searching for an affordable vehicle for my daughter and found a Fiat 500 with a manual…read moretransmission listed at this dealership. I called late in the afternoon to schedule a viewing/test drive and the vehicle was parked out in front for us the following morning ready to look at. When my wife, daughter and I arrived we were greeted in a freindly and professional matter, we were offered beverages and a happy smiling demeanor. Car was as described, (we were very happy with appearance) so we took it for a test drive. We talked about the condition of the vehicle and what has been done with it when it arrived at the dealership. I was given details...including the thickness of the brake rotors....NEVER GOT THAT BEFORE. As it was, the brakes were just fine and really did not need to be replaced, but to increase our comfort level...knowing that my daughter will be on her own 2100 miles away, Jason Courtney (store manager) did a complete brake job prior to delivering. Unfortunately because of the extra work, we couldn't pick it up on time as it was on a Saturday of Memorial weekend and our plans are to leave early Tuesday morning. This dealership went far and beyond....they delivered the Fiat to my door...20+ miles away while we were at my nephews baptism. When we arrived home we found our Fiat detailed and with a full tank of gas. Customer For Life, JV

Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.

I have been extremely impressed with this dealership. And I HATE car dealers. But from pre-sales,…read moreto sales/negotiating, to the finance guy, to dealing with a post-sales issue I had - these guys have been awesome. It's one of the only times I've dealt with a dealership where I have felt I've been treated honestly and fairly and that I was an important customer. They were totally transparent and up front with their pricing. If you are shopping for a Kia, definitely go see Classic Kia in Waukegan!

The service at this place suck. They don't count for there mistake. They're 10 point inspection…read moreIs a joke. They only tell you when it high price parts or repair. I'm done with backward company. Never buy from them.