I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's definitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away. read more

Bought a vehicle, where it seemed as if the door just needed to be closed just a bit harder to get the "open door ajar" indicator to stop alerting the driver. Nope after the test drive, and the purchase, no matter how hard you close it, it goes off. Don't go over 60 mph, the constant beeping is aggravating. After the purchase they refused to replace the sensor. If I had to do business with these ppl again I wouldn't. Now the oil light change indicator goes off when you turn the vehicle on. Yet the oil was change. DONT DEAL WITH THESE PPL....NOT WORTH IT!!! read more

I was the first person to walk in right when it opened. I was not greeted and met with such distaste. The Advisor name is Caitlin and she treated me with such rudeness. I got there at 7am and what was supposed to be only a couple hours ended up being 7 hours because she was so unhelpful. I really don't understand how people like her are able stay working in such places. If I didint ask for the manager eventually I probably would have been there all day. Ford please review and train your employees for customer service. Because of this experience I will never come back to this location. read more

Saturday March 14th, I used Fords Mobile service for the first time. My Appt. was at 11:15, the 2 guys were at my house right on the dot! I was shocked. They were there to install Free windshield wipers on my 2024 escape I purchased a few months ago. One did the install and the other did a quick inspection when he found a nail in the tire! He informed me it could be repaired. I tried to get it into Gillespie that day, but they were too busy, I get it I have been there before on a Saturday. I called my service advisor Jeff Vollmer and he got me in right away Monday morning! To my surprise it was a screw head that did not puncture the tire, Jeff showed it to me in the waiting room/. My husband and I have been dealing with Jeff for a long time, we followed him when he worked for a neighboring competitor (which he was great there also). So, both the mobile guys (which I wish I knew their names) and Jeff V. did an outstanding job! I hope they all remain at Gillespie for a long time!!!!! Sincerely Debbie Annis read more

Terrible customer service forced to make appointment then show up and they gave the vehicle I had appointment to see as service vehicle for a week. Guess they don't like to sell vehicles. read more

Lots of hidden costs. work done on prep package but no paperwork available on work complete. Only their word... example checked battery twice said that it was good, yet it wouldn't hold a charge overnight. Another Ford dealership stepped up and took care of it. would not recommend this place read more

Heather w, the service manager is awesome ! She took care of a problem I was having getting a 2nd key made , after broken promises from a different dealer . Highly recommend going here for any of your needs ! Wish I knew about them sooner ! read more

This place is a shambles when it comes to service. My mother, who was injured in a car crash three weeks ago and is still in big pain and suffers from PTSD with anything related with cars and driving since, made the effort to go to this place today to get a new smartkey programmed and cut (the lowlife dealer who sold us the car forgot to mention the second key was not included in the sale, oops), the car key code retrieved (the aforementioned lowlife dealer forgot to say the manual with the key code was not included, oops again) and to check to see if the infotaiment update we did through a USB drive over the weekend took. In short, this place: 1) Made this sick woman wait for over two hours instead of less than one as promised, hunched over in pain in their waiting area; 2) Wanted to charge her $400 instead of the $315 we were quoted over the phone for the new smart key - but to their credit they did honor the quote finally even though it was just over the phone; 3) Could not complete the job of cutting the physical key as their cutting machine was broken and out of order; 4) Told her that the car needed several more updates in addition to the one we had performed over the weekend (already doubtful since I followed Ford's own cloud servers' identification of the installed software vs the needed update and their installation instructions, with the installation being deemed a "success" by the car's own infotainment screen; what's more, they intimated that the updates could take 4-5 hours to complete AT A COST OF $198/HR FOR LABOR for a total estimate of about $800-$1,000 FOR A SOFTWARE UPDATE that is neither crucial nor required. As a result, the aforementioned sick and unwell woman was 1) made to travel for miles in pain only to have one service half-performed (the key wasn't cut even though the fob was programmed) and trying to upsell a 75-year-old retiree on a $800-$1,000 software update. My take? GO ELSEWHERE AND BEWARE. NOTE: The only reason this review is two stars and not just one is that the dealership did honor the phone quote even though they stressed her out initially by giving her a higher cost in person and then wasting time internally until they decided to honor the phone quote. Credit where it's due. read more

worst place ever Do not do your Transmition here they know how to play the game the person who does Transmission work there does not know what he's doing Jeff is the guy who knows how to play the game they told you they said three-year warranty when there's only one year warranty A lot of lies and you end up with a $10,000 transmission to change read more

This place is a joke I had kluck noise on my front suspension and a grinding humming noise on my 4 wheel hub and my truck was kept a whole week and nothing was done why? Cause the two technicians" that inspected my truck didn't specialize it that? I just laughed! So I ended going somewhere else and told them my issues and said no problem we can fix it and the also inspected and fixed other issues that the Gillespie ford didn't tell about so please don't waste your time and money here. read more

I wanted to give a shout out, and a big thanks to the entire team here at Gillespie Ford. I've bought my fair share of vehicles over the years. I'm very familiar with the process and unfortunately sometimes the games that come along with car buying. That was not the case here. I was treated fairly and taken care of through the entire process. Even after the sale was complete I was not let down. I recommend anyone looking for a vehicle to check them out. You are in good hands. read more

Gillespie Ford - New Vehicle - Car Dealers Near Me - Gurnee, Illinois

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Sales team was awesome thank you David and Nate! You guys listened to what I wanted and what I needed to be at! You went out and found the vehicle and got it to the dealer without hesitation or running any credit or money down! Thanks for putting a dream in a dive way!!!!! read more

Gillespie Ford - 2024 beg bend bronco!!!!! - Car Dealers Near Me - Gurnee, Illinois

Went to go purchase a 2024 Ford Raptor yesterday, from my experience they will tell you anything to get you in the door. Then they try adding $5000 for a delivery and prep fee? The delivery fee of $2000 is already in the msrp price it's clearly on the window sticker and they are trying to get $7000 for delivery fees? If you call around you can find a much better deal than with these people. read more

Bought a ford edge there. Worst service ever, bought an oil change package with my new edge, fought with each and every oil change as to how many remained. One time I took it in and they didn't snap engine cover back on correct and it made a strange noise. When I called the service manager said just snap it back on. I said I tried but need a tool for it. He said bring it back, I did. He tried and couldn't either. He had to get a mechanic to snap it backdown. Then they broke one of the snaps doing it. Horrible customer service! read more

Jim Lojas was easy to work with, and an excellent communicator. He does what he says. No games. Would deal there again. Pat

I've been working with Gillespie for years and they've only ever provided me with the best customer service and treated me like family. I am a young, hard working single mother and they always work with me and my schedule. Whenever I have the simplest problems with my car, they send somebody out to pick it up and give me a rental. My car is always finished in a timely manner. From cosmetic to mechanicals repairs, I live all the way in Franklin Park and will only go to Gillespie for my needs. Honest salesmen and all of the representatives and sweet, accommodating, and patient. They made my junky Jeep look brand new read more

Gillespie Ford - Car Dealers Near Me - Gurnee, Illinois

My recent visit at the Gillespie Ford in Gurnee left me with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experience for us. Looking to get in touch with the owner Mike Gillespie please! We trusted your service and we feel broken as a result, we'd like be rebuilt. Looking to resolve this issue asap. Please PM. read more

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Purchased 2020 Sienna van from them. Asked before we purchased for some service records from the dealership. Because we kept calling dealership asking for the records they told us never to contact their dealership again. Also when we purchased van there was major corrision on battery terminal and they never fixed it before it left the dealership. The next day battery was dead because they did not check the charge of battery. Have talked to Jim several times and he will not relay message to the owner to call me back. I would give zero stars but it will not let me. read more

What a shame, when it was Gurnee Ford never had the issues. it's always something there. Every time I go to this place now that it's disappointing, unreliable, and a less than favorable dealership for service. read more

I ordered a Ford Maverick in the fall of 2021. Without my order, it wouldn't have the truck. The salesman couldn't tell me the price, but I was clear from the start that I wouldn't order it if it were above MSRP. Shortly after I ordered it, I spoke with Chris on the phone who wouldn't commit to a price, but he did state the price wouldn't be above MSRP. That exchange didn't fill me with confidence. Now, nine months later, I'm told I can buy the vehicle for $34k, plus taxes, title, and doc fees. When I asked "MSRP?" I was told that was MSRP. Except MSRP was only $24k. I believe they then tried to trick me into saying I didn't want the vehicle so they could tell Ford I wasn't interested. I was and am interested. I would never recommend Gillespie Ford based on their apparent dishonest business practices. If you're interested in Ford vehicles, I would strongly suggest you do your research and find a more transparent dealership. read more

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Came back on today because i believe great customer service-- even on an individual efforts should be recognized. And Kristi in service has been just that. Attentive with multiple calls today. Kudos. I gave an extra star because of her extra effort today. She also asked the questions, that if acted upon will make for a better customer service experience. I appreciate that response. So even if you don't see them comment on Yelp. They do act. Her empathy was appreciated. I don't understand how this dealership is still looking in business. Having said this-- when i bought my truck there it was a pretty straight forward experience. I had a truck they wanted used (Platinum) they had a truck i wanted new. Process was normal. And then came the service department. I have never had my truck there for less than three days. For a tire. For a recall. For a check engine light-- that came with a diagnostic read from Auto Zone-- who did it for free and in the moment. Now you might say-- well that happens. Then what is the purpose of making an appointment. This is not just during the post covid supply chain issues. I don't understand how you can have a vehicle dropped off at 730am and no one even looks at it... all day. 12 hours. If thats the case- don't accept appointments. Just say we are full. Additionally, when you promise a phone call iodate, it should not be the responsibility of the client to call you at 4pm, expecting to hear their truck is ready when it hasn't been seen yet. If it weren't under warranty i wouldn't bring my truck there. I have had significantly better service and follow ip from both Highland Park and Antioch ford. Locally, I'll stay at McClures because they have never not met a deadline. Most people can not afford to be without their car for 2-5 days for minor repairs. If thats the case, at a minimum a fleet vehicle Should be offered as a courtesy car. read more

We have been taking our cars to Gillespie Ford for years and they have provided us with great service for all of ours cars. They are responsive and communicative during the entire process and get our cars repaired in a timely manner. I can only recommend them! read more

Although I'll admit I was a bit skeptical about even stepping foot into this dealership after reading all the negative reviews, I was proved wrong. I purchased a car today with the help of Alfonzo and he was great! He was very helpful from start to finish and made sure to answer any questions my husband and I had. He did explain he was fairly new and made sure to ask his manager anytime there was something he was unsure of which I thought was great instead of giving us false information. Chris was great at explaining all necessary paperwork and making sure we understand everything we were signing. He absolutely great at making sure the sales process went smooth sailing. Everything from start to finish was very organized and quick because who likes to sit countless hours at the dealership purchasing a car? I really appreciated both Alfonzo and Chris at this dealership and all of their help. It seems like most of the bad reviews are for the service department so hopefully that can improve for them and this place can get a better overall rating. I know seeing a bad rating can discourage customers from coming in but I'd recommend coming in and giving this place a shot. read more

Gillespie Ford - Car Dealers Near Me - Gurnee, Illinois

Do not buy a car here. They use horrible and unethical sales techniques. Blatantly lying to get you into the door and then using the good ole' bait and switch. I'm not going to name any of the sales or customer service reps that I talked to because I strongly believe they are trained to use these tactics by their managers and whoever "Big Dog" is. I went on their website and saw six new 2020 Ford Fusion SE's priced between 15,000 and 16,000. I called the dealership to make sure I'd be able to get that price by using cash and not their financing. I spoke to someone in customer service who then directed the call to a sales rep. The sales rep told me that I do not need to use their financing to reach the listed price. I asked why the prices were so low and they stated that Ford is no longer making the Fusion's and they wanted to get the last new ones off their lot. They advised me to come in as soon as possible as the cars wouldn't be there long. I let them know that I live over an hour away and would be there around 6 pm the next day. As I arrived to the dealership, I began looking at the Ford Fusion's in the lot and saw that they were all hybrids. I was then approached by a sales rep. I told her that I had an appointment with another sales rep. She told me that the person I thought I was meeting was in customer service and couldn't help me. I then asked to see the new Ford Fusion SE's that were listed on their site. She let me know that they were all gone except for one. She brought me over to the dirtiest car I had ever seen on a sales lot. It looked like it hadn't been washed in months. We then asked about the price and she explained that the only way I could get the listed price was if I used their financing, was an active member of the military, a first responder, and a recent college graduate. I can't imagine there's many people that qualify for all three of those. I of course was immediately annoyed since I had just driven approximately an hour and twenty minutes because of a lie. I then asked about the other five new Fusion SE's that were listed and she said they were recently sold and just hasn't been updated on their website. Strange because I had just confirmed they were there before I drove to the dealership... As I was talking to the sales rep I decided to go on their website to test a theory I had. I went to the active listing of the Ford Fusion I was interested in. The one that was "recently sold at some time," and clicked on the confirm availability button. After filing out my information, I received a call from an employee. I was still in their lot as I received the call. I asked about the vehicle that I knew for a fact wasn't on the lot. They told me that it was still there but there but there was a 7pm appointment for someone to test drive it. She recommended I schedule an appointment for the next morning to see it...Textbook bait and switch. Dealerships like this are the reason that car sales people have such a bad reputation. Stay away, stay far away. read more

My son and I drove over 2 hours from Wisconsin to buy a used Ram 1500 on their lot. He was told that the truck had new tires on the rear, only 10K miles on the front. Dealership told him there were no visual defects in the body. After getting there we immediately took it for a test drive. The tires rubbed on the inner wheel well when backing it in and out of the parking spots. Tires were extremely noisy!! Got back and looked at the tires, absolutely no way they were new or even had close to 10K on them. The front were darn near junk. There was a large dent right in the drivers door, along with scratches all over the vehicle. The top lip of the tailgate looked like someone took a file to it!! On top of this, the windshield was broke. We were offered $500 off, then $1,000 off, we decided to walk away and drive back to Wisconsin. They were nice enough to refund the down payment that my son put on the truck. But overall, biggest misrepresentation of a vehicle that I have every seen!!!! read more

This is a horribly greedy dealership. They bait you in with a price then try to add $20k in markup. The average markup nationwide is $10k for a Bronco. They want $20k. As consumers, we will punish these types of dealers once these crazy markups disappear. We won't forget their greed. read more

Horrible stealership with shady ethics. Ordered a popular car and waited 6 months for it to come in. Once it arrived the dealership refused to sell it to me unless I paid for add one that I never agreed to. They then told Ford I cancelled the sale to sell it at a markup to someone else. Luckily karma led me to a better vehicle and to a recall on the vehicle I had ordered through Gillespie. Bad enough to pull bait and switch and use customers to order cars knowing their intention is to take them over, but to then lie. It's pretty scummy but not surprising reading the other reviews. read more

Two months ago, I ordered a new 2021 Mustang GT Convertible from this dealership, working with a sales representative named Frank. About four weeks after ordering the car, I pinged Frank for an update and he said he had heard nothing. Prior to the Memorial Day holiday, I pinged him again - no response. So today, I came in unannounced to see what was going on. Frank does not work for them anymore. And the car was never ordered. So now, instead of being ahead of the semiconductor shortage, I am now behind it. Their literally first day on the job representative Nick took care of me as best as possible and allegedly, supposedly, I am now in line again for the car. I'm really unhappy about this. I have worked very hard to build a career and build a financial situation where buying this car actually makes sense. Both myself and my wife have been looking forward to this since the beginning of April. And if I hadn't done what I usually do professionally - verify verify verify - I would have been waiting until hell froze ever and had zero contact nor a new car. With that said, I am a person who gives people an opportunity to fix an error. This one qualifies for the Trojan Ends "Boner of the Week" award. I really hope management reads this, understands just how royally this was borked, and makes every effort to ensure that my experience in buying my first new car of my life is one I want to repeat with them and one that I want to refer business to in the future. Right now, the one-star is justified. I will revise this review as additional information is made available. At this point, all I can say is that you need to be careful with this business right now. This has been handled rather poorly thusfar. read more

Terrible ethics and communication. I ordered a bronco with Gillespie ford 13 months ago. I built the bronco with a MSRP of $42,065. When it finally came in, they had my bronco on the show room floor, as if it wasn't my order. Then they worked up an out the door price of $60k and told me they were going to sell it to someone else if I didn't buy it. After going to another dealer, they looked my order up and saw the name on my order was intentionally left blank. Allowing them to sell my bronco out from under me as if it was their own. DO NOT use this dealer for anything. Wasted 13 months of my time and followed it up with lies. read more

Highly recommend getting a car or trading it at Gillespie ford they are extremely professional, Monica Zamora is great! Her customer service is phenomenal! Totally trust in her to get you off the lot feeling satisfied with your choice! Everyone in the store makes you feel welcomed they're friendly. Definitely getting my next car here! read more

My wife and I stopped in after the 2024 Auto Show to see the new Escape. Our appointment was with Ryan. While Ryan brought the car around , we had a conversation with Dave ( salesperson) very nice, very knowledgeable and willing to chat even through we weren't his customers. Went for the test drive, car was nice, and a quality product, however my wife and I didn't feel this car fit what we were looking for. We never felt any pressure to spot buy, Ryan was a professional through and through. Before leaving , we like to view the waiting rooms, incase of service, we like to know what the layout is. We're both impressed at how clean and organized this dealership was. They might earn our business today, however there is always tomorrow. read more

BUYER BEWARE!! Has continued to be one of the worst dealers to deal with on problems since vehicle purchase. Here's a breakdown of all the issues as I would steer clear from this dealer. Vehicle Purchased a used 2019 vehicle from them in October 2023 that was blue certified. Was told vehicle went through 164 point inspection. In test drive, which they only let you take on local roads, stopped and put vehicle in 4WD and the vehicle shuttered and warming lights came on. Ended up having a bad battery and sensor. Had to fight to get all repairs covered even though would have been caught in inspection. Got it home and had to rebalance all the tires due to improper balancing and found out second key fob doesn't work correctly so have to replace. Certification also said came with all manuals and would get 11,000 Ford points. Points were to be placed in account within 30 days. After 30 called stating didn't get them and was told by Nate the sales manager, it takes 60 days. Called after 60 and Nate said would take care of it. Now at 90 days and even though I call them on a regular basis (live out of state and can't drive the hour to stop in) Nate will not return calls. Tried to talk to the main manager and just get sent to voicemail and do not get calls back. Sales Experience Their model was really crazy. While I had an appointment to see the vehicle, when people would come in, the sales staff would literally run out the door and smother the car before they got out. Saw one car not even get out and just drove away. Caesar, who was our sales rep, started out pretty good with answering questions. When we worked on a deal we added to a price as long as all repairs were completed. Had the old school back and forth and agreed on a price. Since was pre approved with check in hand, waited over two hours until financing wanted to do paperwork. Caesar never stopped buy and basically did not see him again. Once in finance office, asked if the repairs were being completed and he didn't know anything about it. Caesar then came around and said the agreed price didn't include repairs. We countered as both my wife and I were clear that we would buy only if repairs were completed. Had to wait another 30+ mins until I said we are walking from the deal. Then was told they would do the repairs. Ended up leaving the vehicle there and had to come back down later in the week to pick it up. When picked it up, Caesar was completely different as he was not engaging like when we first got there. Guess they don't care about customer experience after you agree to purchasing. Conclusion Still fighting for my points and while they boast of being 'the Big Dog' dealer, I think of the last 6 dealerships I have purchased vehicles from, they are the worst in their sales, support, and communication model especially in this day and age. read more

Thinking of where we're at with gas prices and electric vehicles, I've really been looking forward for the mustang mach E, its truly a phenomenal vehicle Orders have been delayed and they tell us to check the dealerships. This dealership had the exact model I was looking for in-stock. I looked at it on there website and it was listed at MSRP, the same price as my delayed order. I contacted this dealership and they told me that they're selling it $15,000 over MSRP. I contacted ford directly who told me they should NOT be selling over MSRP. I called back and spoke to a manager, I think his name was Jeff who told me "MSRP means nothing, and I can sell a car for whatever price I want" I clarified to him so you think up charging given all the production problems is ok and he said "Yes". I love the mustang Mach e and with the help of ford directly I will one day end up loving one. The problem is this dealership who does not value customer service during these tougher times. This is a dealership that I will not buy from or consider in the future. If friends or family ask me I will be completely upfront about this terrible experience read more

Anyone with a Bronco reservation here should do your best to transfer to another dealership. Surprise 10k markup on day of delivery after being promised MSRP for almost a year. Basically had to decide whether I wanted the vehicle I've been waiting for, ordered exactly how I wanted, or let it go to someone off the street. read more

Gillespie Ford ripped me off!! Don't trust them or do any business with them. Fraudsters!!! Sold me a car with the wrong engine in it. Lied about the condition of the vehicle. Lied about the warranty being intact when it wasn't. Lied about fixing it when they didn't do anything. Lied about it being a returned lease when they bought it at auction. Cracked my windshield and wouldn't fix it. Paid $28K. Don't trust these crooks! Lied about offering to resolve. The $1K offer is laughable read more

Bought my New 2022 Maverick took a few extra weeks to order it but it is fantastic great customer service I got 2.9% financing which really lowered my payment getting ready to order a 2023 for my wife Great staff buy with confidence this is our 5th car/truck from this dealer 2010 F350 Crew 2016 Yukon XL SLT 2013 F150 platinum limited 2014 Raptor 2022 Maverick read more

They took over an hour to change my oil and then washed my truck when i told them not to (I washed the day before) and the my truck came out dripping wet and very streaky once dried. If you come to this dealership make sure you bring a towel because you're gonna need it to do they're job. read more

Service done..check engine light back... talked to service passed on to Chris!! Left several messages no return phone calls or by service department. Bottom line I won't let these guys troubleshoot a potato gun. Piss poor customer service!! Left the car with them and called for a update we're looking at it now at 4PM the next day ... what the hell were you doing the whole day!! Then to say the part isn't available... You would a have the part if you would of looked at first thing in the morning!! Bottom line they don't have a clue how to run a business... please take your Business elsewhere like Wickstrom Ford. To get this review had to give it one star.. honestly it should be negative stars! read more

If I could give zero stars, I would. I had a special order vehicle that I waited for for over a year. I wasn't told there would be a dealership markup. The night before I am set to take ownership they informed me that management was applying a 10,000 markup to any of that make/model of that vehicle type that they received. The deal was "take it or leave it". Gillespie wouldn't have any vehicles to sell if it wasn't for the people that placed special orders and waited patiently to receive them. I do not agree with these business practices. They put their profits ahead of their customers and took advantage of the early order customers. I won't do business with this dealership in the future and I do not recommend them. read more

We are X-Plan members and was looking to upgrade from a 2012 Edge to a new Edge. We researched and worked with several dealers within Lake and McHenry County prior to checking out a few dealers in person. We walked into Gillespie and ended up staying. The sales man (Carter) wasn't pushy, showed and test drove several different vehicles with the options we were looking for. The finance manager (Chris) showed us different options with amortization tables including current deals vs. X-Plan. Again wasn't pushy and didn't go to market until we made a financial decision. Therefore they didn't over run our credit which causes credit scores to be lowered. We chose to buy outside of the X-Plan and would recommend our team at Gillespie Ford. read more

Gillespie Ford - My new Edge - Car Dealers Near Me - Gurnee, Illinois